North Carolina State University
2000 Sophomore Student Survey:
Gender and Racial/Ethnic Comparisons
of Evaluations of Student Services
This document reports survey data on gender and racial/ethnic differences in respondents’ ratings of students services. Specifically, results are presented for perceptions of campus safety, and assessments of academic services outside the classroom, and assessments of non-academic services and related staff. Survey results for all respondents are provided in "2000 Sophomore Student Survey: All Respondents." For information about the survey and analysis methods see "2000 Sophomore Student Survey: Introduction, Methods, and Student Demographic Profile."
Campus Safety | Services Outside the Classroom | Non-Academic Service Areas
|
Have sufficient steps been taken to ensure safety? (%) |
All |
Female |
Male |
Af. Am. |
White |
Other |
|
Yes |
76.5% |
73.9% |
78.7% |
71.1% |
77.2% |
76.2% |
|
No |
6.5% |
8.8% |
4.7% |
9.1% |
6.4% |
4.8% |
|
Not sure |
17.0% |
17.3% |
16.6% |
19.8% |
16.4% |
19.0% |
|
Mean Rating (Based on scale where 4=’excellent’ 3=’good’ 2=’fair’ and 1=’poor’) |
||||||
|
All |
Female |
Male |
Af.Am. |
White |
Other |
|
|
Hours of operation |
3.84 |
3.83 |
3.85 |
3.85 |
3.84 |
3.84 |
|
Access to databases and collections |
3.65 |
3.63 |
3.66 |
3.62 |
3.65 |
3.68 |
|
Training to use library |
3.07 |
3.06 |
3.08 |
3.20 |
3.03 |
3.29 |
|
Library services overall |
3.52 |
3.49 |
3.53 |
3.54 |
3.51 |
3.56 |
|
Access to the Internet |
3.77 |
3.75 |
3.79 |
3.77 |
3.78 |
3.72 |
|
Hours of operation for computer center/labs |
3.54 |
3.53 |
3.55 |
3.52 |
3.55 |
3.47 |
|
Access to up-to-date facilities |
3.50 |
3.55 |
3.45 |
3.43 |
3.51 |
3.45 |
|
Access to trained staff for help |
3.12 |
3.13 |
3.11 |
2.97 |
3.14 |
3.08 |
|
Technology training classes |
3.76 |
3.93 |
3.63 |
3.73 |
3.77 |
3.76 |
|
Technology services overall |
3.39 |
3.39 |
3.39 |
3.34 |
3.40 |
3.34 |
|
Opportunity for career assistance |
3.76 |
3.73 |
3.78 |
3.54 |
3.79 |
3.70 |
|
Information on internships and co-ops |
3.63 |
3.57 |
3.69 |
3.45 |
3.66 |
3.55 |
|
Resources available to explore options |
3.64 |
3.59 |
3.69 |
3.43 |
3.67 |
3.63 |
|
Info avail through computers/Internet |
3.68 |
3.65 |
3.70 |
3.50 |
3.70 |
3.58 |
|
Career-related services overall |
3.56 |
3.52 |
3.58 |
3.40 |
3.58 |
3.49 |
|
Access to advisor |
3.14 |
3.16 |
3.12 |
3.12 |
3.16 |
2.99 |
|
Sufficient time with advisor |
3.02 |
3.09 |
2.97 |
2.98 |
3.04 |
2.93 |
|
Accurate information about requirements |
3.15 |
3.15 |
3.14 |
3.07 |
3.16 |
3.09 |
|
Knowledge of campus policies |
3.15 |
3.12 |
3.16 |
2.99 |
3.16 |
3.13 |
|
Academic advising services overall |
3.08 |
3.10 |
3.06 |
2.98 |
3.09 |
3.01 |
|
Writing |
4.47 |
4.53 |
4.42 |
4.10 |
4.54 |
4.14 |
|
Reading |
4.58 |
4.65 |
4.52 |
4.35 |
4.62 |
4.33 |
|
Mathematics |
4.15 |
4.22 |
4.10 |
3.68 |
4.22 |
4.04 |
|
Study Skills |
4.44 |
4.53 |
4.37 |
3.98 |
4.50 |
4.27 |
|
Labs/tutoring services overall |
4.09 |
4.18 |
4.01 |
3.65 |
4.14 |
3.99 |
|
Length of orientation session |
3.13 |
3.13 |
3.12 |
3.29 |
3.10 |
3.25 |
|
Quality of orientation programs |
3.07 |
3.09 |
3.06 |
3.38 |
3.03 |
3.20 |
|
Helpfulness of orientation staff |
3.34 |
3.37 |
3.31 |
3.45 |
3.33 |
3.33 |
|
Accommodations |
3.27 |
3.28 |
3.26 |
3.41 |
3.24 |
3.36 |
|
Overall effectiveness of orientation |
3.15 |
3.18 |
3.12 |
3.35 |
3.12 |
3.22 |
|
Availability of books/supplies at bookstore |
2.77 |
2.84 |
2.71 |
2.84 |
2.76 |
2.83 |
Evaluation of Non-Academic Service Areas
|
Mean Rating (Based on scale where 4=’excellent’ 3=’good’ 2=’fair’ and 1=’poor’) |
||||||
|
All |
Female |
Male |
Af.Am. |
White |
Other |
|
|
2.95 |
2.97 |
2.93 |
3.06 |
2.94 |
2.91 |
|
|
2.58 |
2.49 |
2.65 |
2.42 |
2.59 |
2.70 |
|
|
2.37 |
2.42 |
2.33 |
2.45 |
2.35 |
2.48 |
|
|
3.13 |
3.08 |
3.17 |
3.12 |
3.12 |
3.19 |
|
|
2.85 |
2.95 |
2.79 |
2.83 |
2.86 |
2.78 |
|
|
2.77 |
2.76 |
2.78 |
2.64 |
2.79 |
2.78 |
|
|
2.70 |
2.79 |
2.63 |
2.87 |
2.66 |
2.91 |
|
|
3.12 |
3.17 |
3.08 |
3.17 |
3.11 |
3.07 |
|
|
2.76 |
2.90 |
2.63 |
2.83 |
2.75 |
2.75 |
|
|
. |
. |
. |
. |
. |
. |
|
Evaluation of Non-Academic Services’ Staff Responsiveness
|
Mean Rating (Based on scale where 4=’excellent’ 3=’good’ 2=’fair’ and 1=’poor’) |
||||||
|
All |
Female |
Male |
Af.Am. |
White |
Other |
|
|
2.89 |
2.94 |
2.85 |
2.91 |
2.90 |
2.80 |
|
|
2.54 |
2.40 |
2.66 |
2.44 |
2.55 |
2.63 |
|
|
2.56 |
2.63 |
2.50 |
2.68 |
2.54 |
2.55 |
|
|
3.07 |
2.99 |
3.14 |
3.04 |
3.07 |
3.10 |
|
|
2.83 |
2.94 |
2.76 |
2.75 |
2.84 |
2.85 |
|
|
2.72 |
2.66 |
2.78 |
2.60 |
2.74 |
2.71 |
|
|
2.77 |
2.85 |
2.70 |
2.89 |
2.74 |
2.86 |
|
For more information on the 2000 Sophomore Student Survey contact:
Dr. Nancy Whelchel, Associate Director for Survey Research
Office of Institutional Planning and Research
Box 7002
NCSU
Phone: (919) 515-4184
Email: Nancy_Whelchel@ncsu.edu
Posted: March, 2001
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