North Carolina State University
2010 Sophomore Student Survey:
Gender and Racial/Ethnic Frequency Distributions
Evaluations of Student Service
This document reports frequency distributions by gender and race/ethnicity for items related to student services at NC State. Tables comparing mean ratings by gender and race/ethnicity are also available. For exact question wording, see the survey instrument, or click on the "Q" in the table headers below.
Academic Assistance/Tutoring | Research Support | Library Services | Career Services | Information Technology | Campus Bookstore | Non-Academic Service Areas |
University Online Systems | Financial Aid Customer Service
Services Outside the Classroom
Q Academic Assistance or Tutoring| Availability of academic assistance or tutoring services on campus | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| Mean Rating | 3.82 | 3.69 | 3.93 | 3.81 | 3.76 | 4.17 | 3.81 | 4.04 |
| 5: Very satisfied | 20.2% | 13.9% | 25.3% | 23.1% | 17.9% | 38.9% | 18.8% | 34.6% |
| 4: Satisfied | 52.9% | 53.8% | 52.1% | 46.2% | 55.2% | 44.4% | 53.8% | 42.3% |
| 3: Neither satisfied nor dissatisfied | 17.8% | 22.2% | 14.3% | 19.2% | 13.4% | 11.1% | 18.8% | 15.4% |
| 2: Dissatisfied | 7.1% | 7.9% | 6.4% | 11.5% | 11.9% | 5.6% | 6.1% | 7.7% |
| 1: Very dissatisfied | 2.0% | 2.3% | 1.8% | . | 1.5% | . | 2.4% | . |
| Total (N) | 594 | 266 | 328 | 26 | 67 | 18 | 457 | 26 |
| Academic assistance or tutoring: Writing | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| Mean Rating | 3.83 | 3.74 | 3.92 | 3.80 | 3.78 | 4.38 | 3.82 | 3.92 |
| 5: Very satisfied | 20.5% | 17.6% | 23.4% | 26.7% | 13.3% | 37.5% | 21.2% | 16.7% |
| 4: Satisfied | 46.6% | 43.7% | 49.6% | 33.3% | 57.8% | 62.5% | 43.8% | 58.3% |
| 3: Neither satisfied nor dissatisfied | 29.0% | 34.5% | 23.4% | 33.3% | 22.2% | . | 31.5% | 25.0% |
| 2: Dissatisfied | 3.2% | 3.5% | 2.8% | 6.7% | 6.7% | . | 2.5% | . |
| 1: Very dissatisfied | 0.7% | 0.7% | 0.7% | . | . | . | 1.0% | . |
| Total (N) | 283 | 142 | 141 | 15 | 45 | 8 | 203 | 12 |
| Academic assistance or tutoring: Reading | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| Mean Rating | 3.58 | 3.50 | 3.69 | 3.83 | 3.48 | 4.00 | 3.55 | 3.75 |
| 5: Very satisfied | 14.7% | 13.5% | 16.3% | 25.0% | 6.9% | 40.0% | 13.8% | 25.0% |
| 4: Satisfied | 33.7% | 31.7% | 36.3% | 33.3% | 48.3% | 20.0% | 31.5% | 25.0% |
| 3: Neither satisfied nor dissatisfied | 48.4% | 49.0% | 47.5% | 41.7% | 34.5% | 40.0% | 52.3% | 50.0% |
| 2: Dissatisfied | 1.6% | 2.9% | . | . | 6.9% | . | 0.8% | . |
| 1: Very dissatisfied | 1.6% | 2.9% | . | . | 3.4% | . | 1.5% | . |
| Total (N) | 184 | 104 | 80 | 12 | 29 | 5 | 130 | 8 |
| Academic assistance or tutoring: Mathematics | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| Mean Rating | 3.81 | 3.83 | 3.79 | 4.00 | 3.88 | 3.83 | 3.79 | 3.81 |
| 5: Very satisfied | 19.1% | 20.5% | 17.9% | 20.8% | 19.0% | 16.7% | 19.2% | 19.0% |
| 4: Satisfied | 53.0% | 52.2% | 53.7% | 62.5% | 60.3% | 58.3% | 50.3% | 57.1% |
| 3: Neither satisfied nor dissatisfied | 19.4% | 19.0% | 19.7% | 12.5% | 12.1% | 16.7% | 22.1% | 9.5% |
| 2: Dissatisfied | 7.1% | 6.8% | 7.3% | 4.2% | 6.9% | 8.3% | 6.8% | 14.3% |
| 1: Very dissatisfied | 1.4% | 1.5% | 1.4% | . | 1.7% | . | 1.6% | . |
| Total (N) | 423 | 205 | 218 | 24 | 58 | 12 | 308 | 21 |
| Academic assistance or tutoring: Science | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| Mean Rating | 3.80 | 3.83 | 3.77 | 4.14 | 3.73 | 3.71 | 3.79 | 3.87 |
| 5: Very satisfied | 20.2% | 21.6% | 18.9% | 33.3% | 17.3% | 21.4% | 19.6% | 21.7% |
| 4: Satisfied | 50.1% | 50.0% | 50.2% | 52.4% | 53.8% | 50.0% | 48.9% | 56.5% |
| 3: Neither satisfied nor dissatisfied | 20.9% | 20.1% | 21.7% | 9.5% | 15.4% | 14.3% | 23.8% | 8.7% |
| 2: Dissatisfied | 7.4% | 6.9% | 7.8% | 4.8% | 11.5% | 7.1% | 6.4% | 13.0% |
| 1: Very dissatisfied | 1.4% | 1.5% | 1.4% | . | 1.9% | 7.1% | 1.3% | . |
| Total (N) | 421 | 204 | 217 | 21 | 52 | 14 | 311 | 23 |
| Academic assistance or tutoring: Foreign language | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| Mean Rating | 3.58 | 3.58 | 3.57 | 3.64 | 3.60 | 3.80 | 3.55 | 3.70 |
| 5: Very satisfied | 13.8% | 14.0% | 13.5% | 9.1% | 13.3% | 20.0% | 13.6% | 20.0% |
| 4: Satisfied | 37.2% | 37.0% | 37.5% | 45.5% | 46.7% | 40.0% | 35.0% | 30.0% |
| 3: Neither satisfied nor dissatisfied | 43.9% | 44.0% | 43.8% | 45.5% | 30.0% | 40.0% | 46.4% | 50.0% |
| 2: Dissatisfied | 3.1% | 3.0% | 3.1% | . | 6.7% | . | 2.9% | . |
| 1: Very dissatisfied | 2.0% | 2.0% | 2.1% | . | 3.3% | . | 2.1% | . |
| Total (N) | 196 | 100 | 96 | 11 | 30 | 5 | 140 | 10 |
| Academic assistance or tutoring: Study skills | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| Mean Rating | 3.59 | 3.53 | 3.66 | 3.86 | 3.51 | 3.43 | 3.59 | 3.64 |
| 5: Very satisfied | 14.4% | 14.4% | 14.4% | 28.6% | 8.1% | 14.3% | 13.8% | 27.3% |
| 4: Satisfied | 40.6% | 36.4% | 45.0% | 28.6% | 54.1% | 28.6% | 40.0% | 27.3% |
| 3: Neither satisfied nor dissatisfied | 37.6% | 39.8% | 35.1% | 42.9% | 27.0% | 42.9% | 40.0% | 27.3% |
| 2: Dissatisfied | 4.8% | 6.8% | 2.7% | . | 2.7% | 14.3% | 4.4% | 18.2% |
| 1: Very dissatisfied | 2.6% | 2.5% | 2.7% | . | 8.1% | . | 1.9% | . |
| Total (N) | 229 | 118 | 111 | 14 | 37 | 7 | 160 | 11 |
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Q Research Support
| Research Support: Opportunities to be involved with faculty on their research | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| Mean Rating | 3.28 | 3.30 | 3.25 | 3.50 | 3.38 | 3.56 | 3.23 | 3.48 |
| 5: Very satisfied | 12.4% | 12.9% | 12.0% | 20.0% | 20.5% | 33.3% | 10.0% | 19.0% |
| 4: Satisfied | 29.0% | 30.8% | 27.3% | 35.0% | 25.6% | 22.2% | 29.3% | 28.6% |
| 3: Neither satisfied nor dissatisfied | 36.6% | 35.3% | 37.8% | 25.0% | 28.2% | 22.2% | 38.6% | 38.1% |
| 2: Dissatisfied | 17.6% | 15.4% | 19.6% | 15.0% | 23.1% | 11.1% | 17.8% | 9.5% |
| 1: Very dissatisfied | 4.4% | 5.5% | 3.3% | 5.0% | 2.6% | 11.1% | 4.4% | 4.8% |
| Total (N) | 410 | 201 | 209 | 20 | 39 | 9 | 321 | 21 |
| Research Support: Access to up-to-date facilities | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| Mean Rating | 3.78 | 3.82 | 3.74 | 4.00 | 3.61 | 4.14 | 3.76 | 3.97 |
| 5: Very satisfied | 21.4% | 22.5% | 20.3% | 26.9% | 28.3% | 42.9% | 18.8% | 34.5% |
| 4: Satisfied | 45.7% | 46.4% | 45.1% | 53.8% | 26.1% | 35.7% | 47.9% | 41.4% |
| 3: Neither satisfied nor dissatisfied | 24.7% | 23.9% | 25.5% | 15.4% | 30.4% | 14.3% | 25.7% | 13.8% |
| 2: Dissatisfied | 5.7% | 5.1% | 6.3% | . | 8.7% | 7.1% | 5.6% | 6.9% |
| 1: Very dissatisfied | 2.5% | 2.2% | 2.8% | 3.8% | 6.5% | . | 2.0% | 3.4% |
| Total (N) | 562 | 276 | 286 | 26 | 46 | 14 | 447 | 29 |
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Q Library Services
| Library: Helpfulness of staff | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| Mean Rating | 4.06 | 4.07 | 4.05 | 4.38 | 4.08 | 4.13 | 4.02 | 4.17 |
| 5: Very satisfied | 26.9% | 26.4% | 27.3% | 47.9% | 32.5% | 30.4% | 24.3% | 32.6% |
| 4: Satisfied | 55.5% | 56.2% | 54.8% | 41.7% | 48.1% | 56.5% | 57.5% | 52.2% |
| 3: Neither satisfied nor dissatisfied | 14.7% | 15.2% | 14.3% | 10.4% | 14.3% | 8.7% | 15.2% | 15.2% |
| 2: Dissatisfied | 2.5% | 2.0% | 3.0% | . | 5.2% | 4.3% | 2.5% | . |
| 1: Very dissatisfied | 0.5% | 0.2% | 0.6% | . | . | . | 0.6% | . |
| Total (N) | 878 | 409 | 469 | 48 | 77 | 23 | 684 | 46 |
| Library: Space for individual student work | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| Mean Rating | 3.69 | 3.67 | 3.70 | 3.87 | 3.89 | 3.91 | 3.64 | 3.74 |
| 5: Very satisfied | 21.1% | 20.9% | 21.2% | 26.4% | 23.5% | 34.8% | 19.7% | 26.0% |
| 4: Satisfied | 48.4% | 47.5% | 49.1% | 45.3% | 51.9% | 43.5% | 48.5% | 46.0% |
| 3: Neither satisfied nor dissatisfied | 12.2% | 12.8% | 11.7% | 18.9% | 14.8% | 4.3% | 11.9% | 10.0% |
| 2: Dissatisfied | 14.9% | 14.6% | 15.0% | 7.5% | 9.9% | 13.0% | 16.2% | 12.0% |
| 1: Very dissatisfied | 3.5% | 4.1% | 3.0% | 1.9% | . | 4.3% | 3.8% | 6.0% |
| Total (N) | 949 | 444 | 505 | 53 | 81 | 23 | 742 | 50 |
| Library: Space for group work | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| Mean Rating | 3.50 | 3.50 | 3.50 | 3.57 | 3.57 | 3.59 | 3.49 | 3.48 |
| 5: Very satisfied | 17.2% | 17.0% | 17.4% | 25.5% | 20.3% | 27.3% | 15.8% | 20.0% |
| 4: Satisfied | 45.3% | 45.0% | 45.6% | 37.3% | 40.5% | 36.4% | 46.7% | 44.0% |
| 3: Neither satisfied nor dissatisfied | 13.6% | 15.8% | 11.6% | 15.7% | 16.5% | 13.6% | 13.6% | 6.0% |
| 2: Dissatisfied | 18.3% | 16.1% | 20.2% | 11.8% | 21.5% | 13.6% | 18.1% | 24.0% |
| 1: Very dissatisfied | 5.7% | 6.2% | 5.2% | 9.8% | 1.3% | 9.1% | 5.7% | 6.0% |
| Total (N) | 936 | 436 | 500 | 51 | 79 | 22 | 734 | 50 |
| Library: Training/instruction for using library and information resources | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| Mean Rating | 3.71 | 3.72 | 3.70 | 3.91 | 3.82 | 3.81 | 3.66 | 3.98 |
| 5: Very satisfied | 17.8% | 15.4% | 20.0% | 28.3% | 23.9% | 23.8% | 16.0% | 21.7% |
| 4: Satisfied | 44.6% | 48.6% | 41.1% | 39.1% | 40.3% | 42.9% | 44.8% | 54.3% |
| 3: Neither satisfied nor dissatisfied | 29.5% | 30.0% | 29.0% | 30.4% | 31.3% | 23.8% | 29.8% | 23.9% |
| 2: Dissatisfied | 6.4% | 4.2% | 8.3% | . | 3.0% | 9.5% | 7.5% | . |
| 1: Very dissatisfied | 1.7% | 1.8% | 1.6% | 2.2% | 1.5% | . | 1.9% | . |
| Total (N) | 818 | 383 | 435 | 46 | 67 | 21 | 638 | 46 |
| Library: Availability of information/material I need for my class assignments | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| Mean Rating | 4.02 | 4.01 | 4.03 | 4.06 | 4.12 | 4.04 | 4.01 | 4.00 |
| 5: Very satisfied | 23.7% | 22.7% | 24.5% | 35.3% | 31.2% | 30.4% | 22.1% | 20.8% |
| 4: Satisfied | 58.3% | 58.5% | 58.1% | 41.2% | 51.9% | 47.8% | 60.3% | 62.5% |
| 3: Neither satisfied nor dissatisfied | 14.9% | 16.4% | 13.7% | 19.6% | 14.3% | 17.4% | 14.7% | 12.5% |
| 2: Dissatisfied | 2.5% | 2.1% | 2.9% | 2.0% | 2.6% | 4.3% | 2.4% | 4.2% |
| 1: Very dissatisfied | 0.5% | 0.2% | 0.8% | 2.0% | . | . | 0.6% | . |
| Total (N) | 911 | 422 | 489 | 51 | 77 | 23 | 712 | 48 |
| Library: Access to online library resources | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| Mean Rating | 4.20 | 4.17 | 4.22 | 4.30 | 4.12 | 4.43 | 4.19 | 4.22 |
| 5: Very satisfied | 32.4% | 30.0% | 34.6% | 44.0% | 33.3% | 52.2% | 31.1% | 30.0% |
| 4: Satisfied | 57.0% | 58.1% | 56.0% | 46.0% | 51.9% | 43.5% | 58.4% | 62.0% |
| 3: Neither satisfied nor dissatisfied | 8.6% | 10.8% | 6.8% | 8.0% | 9.9% | . | 8.9% | 8.0% |
| 2: Dissatisfied | 1.5% | 1.1% | 1.8% | . | 3.7% | 4.3% | 1.4% | . |
| 1: Very dissatisfied | 0.4% | . | 0.8% | 2.0% | 1.2% | . | 0.3% | . |
| Total (N) | 937 | 437 | 500 | 50 | 81 | 23 | 733 | 50 |
| Library: Hours of operation | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| Mean Rating | 4.37 | 4.36 | 4.38 | 4.56 | 4.38 | 4.78 | 4.34 | 4.38 |
| 5: Very satisfied | 46.8% | 46.3% | 47.2% | 60.0% | 50.0% | 78.3% | 44.8% | 44.0% |
| 4: Satisfied | 45.0% | 44.7% | 45.2% | 36.0% | 41.3% | 21.7% | 46.4% | 50.0% |
| 3: Neither satisfied nor dissatisfied | 6.9% | 7.8% | 6.2% | 4.0% | 5.0% | . | 7.6% | 6.0% |
| 2: Dissatisfied | 1.1% | 0.9% | 1.2% | . | 3.8% | . | 0.9% | . |
| 1: Very dissatisfied | 0.2% | 0.2% | 0.2% | . | . | . | 0.3% | . |
| Total (N) | 951 | 447 | 504 | 50 | 80 | 23 | 748 | 50 |
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Q Career Services
| Career Services: Helpfulness of staff | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| Mean Rating | 3.96 | 3.93 | 3.99 | 4.07 | 4.04 | 4.08 | 3.92 | 4.17 |
| 5: Very satisfied | 20.9% | 19.3% | 22.4% | 25.9% | 25.0% | 16.7% | 18.6% | 43.5% |
| 4: Satisfied | 56.5% | 57.0% | 56.0% | 55.6% | 56.3% | 75.0% | 57.3% | 34.8% |
| 3: Neither satisfied nor dissatisfied | 20.9% | 22.0% | 19.9% | 18.5% | 16.7% | 8.3% | 22.3% | 17.4% |
| 2: Dissatisfied | 1.3% | 0.9% | 1.7% | . | 2.1% | . | 1.1% | 4.3% |
| 1: Very dissatisfied | 0.4% | 0.9% | . | . | . | . | 0.6% | . |
| Total (N) | 464 | 223 | 241 | 27 | 48 | 12 | 354 | 23 |
| Career Services: Information on internships, co-ops, and other career-related experiences | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| Mean Rating | 3.83 | 3.79 | 3.88 | 3.81 | 3.82 | 3.93 | 3.83 | 3.88 |
| 5: Very satisfied | 19.3% | 17.0% | 21.6% | 19.4% | 23.5% | 14.3% | 18.2% | 30.8% |
| 4: Satisfied | 53.6% | 54.9% | 52.3% | 58.1% | 43.1% | 64.3% | 55.4% | 34.6% |
| 3: Neither satisfied nor dissatisfied | 19.9% | 19.7% | 20.1% | 12.9% | 25.5% | 21.4% | 19.2% | 26.9% |
| 2: Dissatisfied | 5.5% | 6.4% | 4.5% | 3.2% | 7.8% | . | 5.4% | 7.7% |
| 1: Very dissatisfied | 1.7% | 1.9% | 1.5% | 6.5% | . | . | 1.7% | . |
| Total (N) | 528 | 264 | 264 | 31 | 51 | 14 | 406 | 26 |
| Career Services: Access to employment opportunities (e.g., career fairs, interviews, etc.) | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| Mean Rating | 3.91 | 3.88 | 3.95 | 3.67 | 3.98 | 4.07 | 3.91 | 4.00 |
| 5: Very satisfied | 23.0% | 23.5% | 22.5% | 16.7% | 25.0% | 33.3% | 22.3% | 33.3% |
| 4: Satisfied | 52.7% | 50.4% | 54.9% | 56.7% | 50.0% | 46.7% | 53.6% | 41.7% |
| 3: Neither satisfied nor dissatisfied | 18.0% | 17.9% | 18.2% | 13.3% | 23.1% | 13.3% | 18.0% | 16.7% |
| 2: Dissatisfied | 5.0% | 6.7% | 3.3% | 3.3% | 1.9% | 6.7% | 5.2% | 8.3% |
| 1: Very dissatisfied | 1.3% | 1.5% | 1.1% | 10.0% | . | . | 0.9% | . |
| Total (N) | 543 | 268 | 275 | 30 | 52 | 15 | 422 | 24 |
| Career Services: Help in preparing for interviews, resumes, etc. | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| Mean Rating | 3.86 | 3.78 | 3.93 | 3.90 | 3.92 | 4.14 | 3.82 | 4.10 |
| 5: Very satisfied | 21.0% | 17.7% | 24.3% | 24.1% | 27.1% | 21.4% | 18.8% | 42.9% |
| 4: Satisfied | 49.6% | 48.5% | 50.6% | 51.7% | 43.8% | 71.4% | 50.5% | 28.6% |
| 3: Neither satisfied nor dissatisfied | 24.4% | 29.1% | 19.8% | 17.2% | 22.9% | 7.1% | 25.8% | 23.8% |
| 2: Dissatisfied | 4.2% | 3.8% | 4.5% | 3.4% | 6.3% | . | 4.1% | 4.8% |
| 1: Very dissatisfied | 0.8% | 0.8% | 0.8% | 3.4% | . | . | 0.8% | . |
| Total (N) | 480 | 237 | 243 | 29 | 48 | 14 | 368 | 21 |
| Career Services: Availability of career resources online | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| Mean Rating | 3.83 | 3.76 | 3.90 | 4.04 | 3.92 | 4.00 | 3.80 | 3.86 |
| 5: Very satisfied | 18.5% | 17.0% | 20.0% | 25.0% | 27.5% | 28.6% | 16.0% | 28.6% |
| 4: Satisfied | 52.1% | 49.4% | 54.8% | 54.2% | 39.2% | 50.0% | 54.9% | 33.3% |
| 3: Neither satisfied nor dissatisfied | 24.2% | 27.8% | 20.8% | 20.8% | 31.4% | 14.3% | 23.4% | 33.3% |
| 2: Dissatisfied | 3.9% | 4.1% | 3.6% | . | 2.0% | 7.1% | 4.2% | 4.8% |
| 1: Very dissatisfied | 1.2% | 1.7% | 0.8% | . | . | . | 1.6% | . |
| Total (N) | 491 | 241 | 250 | 24 | 51 | 14 | 381 | 21 |
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Q Information Technology
| Information Technology: Training on the technology that I am required to use in my courses | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| Mean Rating | 3.69 | 3.69 | 3.68 | 3.82 | 3.67 | 4.04 | 3.67 | 3.75 |
| 5: Very satisfied | 14.7% | 15.9% | 13.4% | 12.8% | 16.4% | 26.1% | 13.7% | 22.5% |
| 4: Satisfied | 52.2% | 51.2% | 53.2% | 61.5% | 45.9% | 56.5% | 52.2% | 50.0% |
| 3: Neither satisfied nor dissatisfied | 22.9% | 22.2% | 23.7% | 23.1% | 26.2% | 13.0% | 23.7% | 12.5% |
| 2: Dissatisfied | 7.9% | 7.8% | 7.9% | . | 11.5% | 4.3% | 8.0% | 10.0% |
| 1: Very dissatisfied | 2.4% | 2.9% | 1.8% | 2.6% | . | . | 2.5% | 5.0% |
| Total (N) | 763 | 383 | 380 | 39 | 61 | 23 | 600 | 40 |
| Information Technology: Assistance from the helpdesk in solving my technology problems | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| Mean Rating | 3.83 | 3.88 | 3.78 | 3.91 | 3.85 | 4.08 | 3.80 | 4.09 |
| 5: Very satisfied | 19.8% | 21.3% | 18.3% | 21.2% | 20.4% | 30.8% | 18.3% | 34.4% |
| 4: Satisfied | 50.2% | 50.3% | 50.0% | 54.5% | 50.0% | 46.2% | 50.7% | 40.6% |
| 3: Neither satisfied nor dissatisfied | 24.7% | 24.0% | 25.5% | 21.2% | 24.1% | 23.1% | 25.1% | 25.0% |
| 2: Dissatisfied | 3.8% | 3.4% | 4.1% | . | 5.6% | . | 4.2% | . |
| 1: Very dissatisfied | 1.5% | 1.0% | 2.1% | 3.0% | . | . | 1.8% | . |
| Total (N) | 586 | 296 | 290 | 33 | 54 | 13 | 454 | 32 |
| Information Technology: Hours of operation for university computer labs | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| Mean Rating | 3.99 | 3.99 | 3.99 | 4.21 | 4.01 | 4.36 | 3.96 | 4.03 |
| 5: Very satisfied | 24.2% | 25.8% | 22.4% | 33.3% | 28.2% | 45.5% | 21.8% | 30.6% |
| 4: Satisfied | 54.5% | 52.1% | 57.1% | 53.8% | 52.1% | 45.5% | 55.5% | 50.0% |
| 3: Neither satisfied nor dissatisfied | 17.9% | 18.2% | 17.6% | 12.8% | 14.1% | 9.1% | 19.5% | 11.1% |
| 2: Dissatisfied | 3.1% | 3.4% | 2.8% | . | 4.2% | . | 3.0% | 8.3% |
| 1: Very dissatisfied | 0.3% | 0.5% | . | . | 1.4% | . | 0.2% | . |
| Total (N) | 736 | 384 | 352 | 39 | 71 | 22 | 568 | 36 |
| Information Technology: Availability of equipment and software in university computer labs | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| Mean Rating | 3.97 | 4.00 | 3.93 | 4.15 | 4.04 | 4.27 | 3.92 | 4.23 |
| 5: Very satisfied | 23.2% | 24.9% | 21.5% | 34.0% | 30.6% | 40.9% | 19.9% | 38.5% |
| 4: Satisfied | 55.4% | 55.1% | 55.8% | 51.1% | 50.0% | 45.5% | 57.4% | 46.2% |
| 3: Neither satisfied nor dissatisfied | 17.1% | 16.0% | 18.3% | 10.6% | 13.9% | 13.6% | 18.2% | 15.4% |
| 2: Dissatisfied | 3.3% | 3.2% | 3.4% | 4.3% | 4.2% | . | 3.5% | . |
| 1: Very dissatisfied | 0.9% | 0.7% | 1.0% | . | 1.4% | . | 1.0% | . |
| Total (N) | 783 | 401 | 382 | 47 | 72 | 22 | 603 | 39 |
| Information Technology: Availability of wireless access on campus | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| Mean Rating | 3.98 | 4.02 | 3.95 | 4.26 | 3.94 | 4.35 | 3.95 | 4.13 |
| 5: Very satisfied | 31.2% | 33.7% | 28.9% | 48.0% | 28.2% | 60.9% | 29.0% | 37.8% |
| 4: Satisfied | 47.6% | 45.8% | 49.2% | 40.0% | 47.4% | 17.4% | 49.3% | 44.4% |
| 3: Neither satisfied nor dissatisfied | 11.3% | 11.2% | 11.4% | 4.0% | 15.4% | 17.4% | 11.0% | 13.3% |
| 2: Dissatisfied | 8.4% | 7.7% | 9.1% | 6.0% | 7.7% | 4.3% | 9.2% | 2.2% |
| 1: Very dissatisfied | 1.5% | 1.6% | 1.5% | 2.0% | 1.3% | . | 1.6% | 2.2% |
| Total (N) | 904 | 430 | 474 | 50 | 78 | 23 | 708 | 45 |
| Information Technology: Online course management system(s) used in my classes | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| Mean Rating | 3.63 | 3.58 | 3.67 | 3.94 | 3.78 | 4.00 | 3.58 | 3.61 |
| 5: Very satisfied | 15.7% | 14.8% | 16.4% | 22.4% | 19.2% | 30.4% | 14.2% | 17.4% |
| 4: Satisfied | 49.7% | 47.1% | 52.1% | 53.1% | 48.7% | 47.8% | 49.8% | 47.8% |
| 3: Neither satisfied nor dissatisfied | 19.7% | 23.2% | 16.6% | 20.4% | 23.1% | 13.0% | 19.7% | 17.4% |
| 2: Dissatisfied | 11.5% | 10.7% | 12.2% | 4.1% | 9.0% | 8.7% | 12.2% | 13.0% |
| 1: Very dissatisfied | 3.4% | 4.2% | 2.7% | . | . | . | 4.1% | 4.3% |
| Total (N) | 907 | 431 | 476 | 49 | 78 | 23 | 711 | 46 |
| Information Technology: Effectiveness of information technology in improving my learning experience | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| Mean Rating | 3.83 | 3.84 | 3.82 | 4.00 | 3.89 | 4.17 | 3.79 | 3.89 |
| 5: Very satisfied | 17.1% | 18.1% | 16.1% | 22.4% | 20.3% | 34.8% | 15.3% | 24.4% |
| 4: Satisfied | 54.1% | 53.5% | 54.7% | 59.2% | 51.4% | 52.2% | 54.9% | 42.2% |
| 3: Neither satisfied nor dissatisfied | 24.3% | 23.9% | 24.7% | 14.3% | 25.7% | 8.7% | 25.0% | 31.1% |
| 2: Dissatisfied | 3.4% | 3.3% | 3.5% | 4.1% | 2.7% | 4.3% | 3.5% | 2.2% |
| 1: Very dissatisfied | 1.0% | 1.2% | 0.9% | . | . | . | 1.3% | . |
| Total (N) | 872 | 419 | 453 | 49 | 74 | 23 | 681 | 45 |
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Q Campus Bookstore
| Campus Bookstore: Timely availability of textbooks, computer supplies, etc. | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| Mean Rating | 3.88 | 3.86 | 3.90 | 3.86 | 3.82 | 4.00 | 3.88 | 3.90 |
| 5: Very satisfied | 21.5% | 23.2% | 20.0% | 19.6% | 16.7% | 26.1% | 22.1% | 20.8% |
| 4: Satisfied | 54.7% | 50.9% | 58.3% | 52.9% | 54.8% | 56.5% | 54.8% | 54.2% |
| 3: Neither satisfied nor dissatisfied | 16.1% | 17.1% | 15.1% | 21.6% | 22.6% | 8.7% | 14.9% | 20.8% |
| 2: Dissatisfied | 5.5% | 5.9% | 5.0% | 5.9% | 6.0% | 8.7% | 5.5% | 2.1% |
| 1: Very dissatisfied | 2.2% | 2.9% | 1.6% | . | . | . | 2.7% | 2.1% |
| Total (N) | 952 | 456 | 496 | 51 | 84 | 23 | 746 | 48 |
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Q Non-Academic Services
Service Area| Satisfaction with service: Financial Aid: Application/award process | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| Mean Rating | 3.73 | 3.71 | 3.76 | 3.82 | 3.94 | 4.11 | 3.69 | 3.61 |
| 5: Very satisfied | 22.3% | 20.2% | 24.1% | 23.1% | 34.2% | 38.9% | 19.4% | 25.0% |
| 4: Satisfied | 46.7% | 46.6% | 46.8% | 56.4% | 41.8% | 50.0% | 47.8% | 30.6% |
| 3: Neither satisfied nor dissatisfied | 16.9% | 19.5% | 14.5% | 7.7% | 10.1% | . | 18.4% | 30.6% |
| 2: Dissatisfied | 10.3% | 11.1% | 9.6% | 5.1% | 11.4% | 5.6% | 10.9% | 8.3% |
| 1: Very dissatisfied | 3.8% | 2.6% | 4.9% | 7.7% | 2.5% | 5.6% | 3.5% | 5.6% |
| Total (N) | 651 | 307 | 344 | 39 | 79 | 18 | 479 | 36 |
| Satisfaction with service: Financial Aid: Disbursement process | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| Mean Rating | 3.74 | 3.71 | 3.77 | 3.80 | 3.96 | 4.11 | 3.68 | 3.77 |
| 5: Very satisfied | 21.5% | 18.7% | 24.0% | 22.9% | 32.9% | 38.9% | 18.5% | 25.8% |
| 4: Satisfied | 47.5% | 48.0% | 47.1% | 54.3% | 46.1% | 50.0% | 47.5% | 41.9% |
| 3: Neither satisfied nor dissatisfied | 18.1% | 21.8% | 14.8% | 8.6% | 7.9% | . | 21.1% | 19.4% |
| 2: Dissatisfied | 9.4% | 8.8% | 9.8% | 8.6% | 10.5% | 5.6% | 9.4% | 9.7% |
| 1: Very dissatisfied | 3.6% | 2.7% | 4.3% | 5.7% | 2.6% | 5.6% | 3.5% | 3.2% |
| Total (N) | 619 | 294 | 325 | 35 | 76 | 18 | 459 | 31 |
| Satisfaction with service: Cashier/Student Accounts/Billing Office | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| Mean Rating | 3.69 | 3.67 | 3.70 | 3.91 | 3.74 | 3.95 | 3.65 | 3.74 |
| 5: Very satisfied | 16.3% | 14.4% | 18.0% | 20.0% | 27.4% | 30.0% | 13.9% | 19.1% |
| 4: Satisfied | 50.8% | 49.9% | 51.6% | 57.8% | 41.7% | 55.0% | 51.5% | 48.9% |
| 3: Neither satisfied nor dissatisfied | 21.1% | 25.5% | 17.3% | 17.8% | 11.9% | 5.0% | 23.0% | 21.3% |
| 2: Dissatisfied | 9.0% | 8.9% | 9.1% | 2.2% | 15.5% | . | 9.0% | 8.5% |
| 1: Very dissatisfied | 2.8% | 1.3% | 4.1% | 2.2% | 3.6% | 10.0% | 2.6% | 2.1% |
| Total (N) | 821 | 381 | 440 | 45 | 84 | 20 | 625 | 47 |
| Satisfaction with service: Registrar???s Office | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| Mean Rating | 3.82 | 3.77 | 3.87 | 3.90 | 3.94 | 3.94 | 3.79 | 3.86 |
| 5: Very satisfied | 17.9% | 16.9% | 18.9% | 23.1% | 29.2% | 31.3% | 15.7% | 19.0% |
| 4: Satisfied | 53.6% | 50.9% | 56.0% | 56.4% | 47.2% | 50.0% | 54.4% | 52.4% |
| 3: Neither satisfied nor dissatisfied | 22.7% | 26.2% | 19.7% | 12.8% | 13.9% | 6.3% | 25.0% | 23.8% |
| 2: Dissatisfied | 4.1% | 4.7% | 3.6% | 2.6% | 8.3% | 6.3% | 3.6% | 4.8% |
| 1: Very dissatisfied | 1.6% | 1.5% | 1.8% | 5.1% | 1.4% | 6.3% | 1.4% | . |
| Total (N) | 730 | 344 | 386 | 39 | 72 | 16 | 561 | 42 |
| Satisfaction with service: Campus Bookstore | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| Mean Rating | 3.97 | 3.88 | 4.05 | 4.08 | 3.94 | 4.17 | 3.96 | 4.02 |
| 5: Very satisfied | 21.8% | 19.9% | 23.5% | 22.0% | 19.0% | 43.5% | 21.1% | 25.5% |
| 4: Satisfied | 60.0% | 57.0% | 62.7% | 64.0% | 60.7% | 43.5% | 60.2% | 58.8% |
| 3: Neither satisfied nor dissatisfied | 13.5% | 16.6% | 10.8% | 14.0% | 15.5% | 4.3% | 13.8% | 9.8% |
| 2: Dissatisfied | 2.9% | 4.4% | 1.6% | . | 4.8% | 4.3% | 2.8% | 3.9% |
| 1: Very dissatisfied | 1.8% | 2.2% | 1.4% | . | . | 4.3% | 2.0% | 2.0% |
| Total (N) | 960 | 453 | 507 | 50 | 84 | 23 | 752 | 51 |
| Satisfaction with service: Health Services | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| Mean Rating | 3.94 | 3.93 | 3.95 | 4.00 | 3.96 | 4.21 | 3.93 | 3.84 |
| 5: Very satisfied | 29.8% | 25.5% | 33.5% | 28.9% | 29.3% | 36.8% | 29.6% | 32.6% |
| 4: Satisfied | 47.3% | 52.3% | 43.1% | 51.1% | 48.0% | 52.6% | 47.5% | 37.2% |
| 3: Neither satisfied nor dissatisfied | 13.0% | 14.5% | 11.7% | 13.3% | 14.7% | 5.3% | 12.9% | 14.0% |
| 2: Dissatisfied | 6.7% | 5.1% | 8.1% | 4.4% | 5.3% | 5.3% | 6.6% | 14.0% |
| 1: Very dissatisfied | 3.2% | 2.7% | 3.6% | 2.2% | 2.7% | . | 3.5% | 2.3% |
| Total (N) | 818 | 373 | 445 | 45 | 75 | 19 | 636 | 43 |
| Satisfaction with service: Counseling (personal, interpersonal, or psychological) | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| Mean Rating | 3.83 | 3.84 | 3.83 | 4.04 | 3.73 | 4.00 | 3.82 | 4.05 |
| 5: Very satisfied | 22.9% | 20.8% | 24.8% | 33.3% | 17.6% | 36.4% | 21.5% | 38.1% |
| 4: Satisfied | 47.7% | 50.0% | 45.6% | 41.7% | 47.1% | 45.5% | 48.9% | 38.1% |
| 3: Neither satisfied nor dissatisfied | 22.2% | 24.3% | 20.4% | 20.8% | 27.5% | 9.1% | 22.4% | 14.3% |
| 2: Dissatisfied | 4.4% | 2.0% | 6.6% | 4.2% | 5.9% | . | 4.0% | 9.5% |
| 1: Very dissatisfied | 2.8% | 3.0% | 2.7% | . | 2.0% | 9.1% | 3.1% | . |
| Total (N) | 428 | 202 | 226 | 24 | 51 | 11 | 321 | 21 |
| Satisfaction with service: Housing and Residence Life | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| Mean Rating | 3.69 | 3.68 | 3.69 | 3.72 | 3.61 | 3.44 | 3.69 | 3.78 |
| 5: Very satisfied | 16.4% | 15.1% | 17.6% | 26.1% | 18.8% | 16.7% | 15.0% | 22.5% |
| 4: Satisfied | 52.7% | 52.3% | 53.0% | 45.7% | 47.5% | 38.9% | 54.2% | 52.5% |
| 3: Neither satisfied nor dissatisfied | 18.3% | 20.9% | 16.0% | 10.9% | 16.3% | 22.2% | 19.7% | 7.5% |
| 2: Dissatisfied | 8.4% | 8.7% | 8.2% | 8.7% | 11.3% | 16.7% | 7.4% | 15.0% |
| 1: Very dissatisfied | 4.2% | 3.1% | 5.3% | 8.7% | 6.3% | 5.6% | 3.7% | 2.5% |
| Total (N) | 830 | 392 | 438 | 46 | 80 | 18 | 646 | 40 |
| Satisfaction with service: Campus Recreation | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| Mean Rating | 4.03 | 3.97 | 4.09 | 4.24 | 4.05 | 4.17 | 4.02 | 3.93 |
| 5: Very satisfied | 25.7% | 22.0% | 29.0% | 41.5% | 24.3% | 27.8% | 24.9% | 23.8% |
| 4: Satisfied | 55.8% | 57.0% | 54.8% | 43.9% | 58.1% | 61.1% | 56.4% | 52.4% |
| 3: Neither satisfied nor dissatisfied | 15.4% | 17.5% | 13.5% | 12.2% | 16.2% | 11.1% | 15.5% | 16.7% |
| 2: Dissatisfied | 2.5% | 3.0% | 2.1% | 2.4% | 1.4% | . | 2.5% | 7.1% |
| 1: Very dissatisfied | 0.6% | 0.5% | 0.7% | . | . | . | 0.8% | . |
| Total (N) | 826 | 395 | 431 | 41 | 74 | 18 | 651 | 42 |
| Satisfaction with service: Dining Services | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| Mean Rating | 3.29 | 3.26 | 3.32 | 3.40 | 3.10 | 3.45 | 3.30 | 3.35 |
| 5: Very satisfied | 9.8% | 10.7% | 8.8% | 16.7% | 8.6% | 18.2% | 8.8% | 15.2% |
| 4: Satisfied | 43.7% | 41.1% | 46.1% | 37.5% | 37.0% | 45.5% | 45.2% | 39.1% |
| 3: Neither satisfied nor dissatisfied | 21.2% | 21.0% | 21.4% | 20.8% | 21.0% | 9.1% | 21.6% | 21.7% |
| 2: Dissatisfied | 16.7% | 17.8% | 15.7% | 18.8% | 22.2% | 18.2% | 16.1% | 13.0% |
| 1: Very dissatisfied | 8.6% | 9.3% | 7.9% | 6.3% | 11.1% | 9.1% | 8.3% | 10.9% |
| Total (N) | 881 | 428 | 453 | 48 | 81 | 22 | 684 | 46 |
| Satisfaction with service: On-campus shuttle/transportation services | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| Mean Rating | 3.76 | 3.83 | 3.70 | 3.98 | 3.71 | 3.86 | 3.76 | 3.67 |
| 5: Very satisfied | 18.8% | 18.4% | 19.1% | 26.7% | 15.2% | 38.1% | 17.5% | 26.7% |
| 4: Satisfied | 54.1% | 57.3% | 51.2% | 51.1% | 55.7% | 38.1% | 55.6% | 40.0% |
| 3: Neither satisfied nor dissatisfied | 14.8% | 14.4% | 15.2% | 15.6% | 16.5% | 4.8% | 14.8% | 15.6% |
| 2: Dissatisfied | 9.0% | 8.1% | 9.9% | 6.7% | 10.1% | 9.5% | 9.1% | 8.9% |
| 1: Very dissatisfied | 3.3% | 1.8% | 4.6% | . | 2.5% | 9.5% | 3.0% | 8.9% |
| Total (N) | 830 | 396 | 434 | 45 | 79 | 21 | 640 | 45 |
| Satisfaction with service: Campus Police Department | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| Mean Rating | 3.80 | 3.73 | 3.86 | 3.82 | 3.79 | 3.92 | 3.79 | 3.83 |
| 5: Very satisfied | 19.1% | 17.9% | 20.1% | 28.6% | 14.9% | 41.7% | 18.5% | 19.4% |
| 4: Satisfied | 52.1% | 49.3% | 54.7% | 39.3% | 53.7% | 33.3% | 52.8% | 55.6% |
| 3: Neither satisfied nor dissatisfied | 21.4% | 24.2% | 18.9% | 25.0% | 26.9% | 8.3% | 21.1% | 16.7% |
| 2: Dissatisfied | 4.4% | 4.6% | 4.2% | . | 4.5% | 8.3% | 4.5% | 5.6% |
| 1: Very dissatisfied | 3.0% | 4.0% | 2.1% | 7.1% | . | 8.3% | 3.0% | 2.8% |
| Total (N) | 635 | 302 | 333 | 28 | 67 | 12 | 492 | 36 |
| Satisfaction with service: Parking | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| Mean Rating | 2.52 | 2.58 | 2.46 | 2.30 | 2.48 | 2.05 | 2.56 | 2.41 |
| 5: Very satisfied | 4.4% | 4.4% | 4.5% | 7.5% | 6.7% | 4.8% | 4.0% | 4.3% |
| 4: Satisfied | 22.8% | 25.2% | 20.7% | 5.0% | 17.3% | 9.5% | 25.4% | 15.2% |
| 3: Neither satisfied nor dissatisfied | 17.7% | 19.5% | 16.0% | 25.0% | 21.3% | 4.8% | 17.0% | 21.7% |
| 2: Dissatisfied | 30.0% | 25.9% | 33.6% | 35.0% | 26.7% | 47.6% | 29.2% | 34.8% |
| 1: Very dissatisfied | 25.1% | 24.9% | 25.2% | 27.5% | 28.0% | 33.3% | 24.4% | 23.9% |
| Total (N) | 854 | 405 | 449 | 40 | 75 | 21 | 672 | 46 |
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Quality of Staff
| Quality of staff: Financial Aid: Application/award process | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| Mean Rating | 3.82 | 3.77 | 3.86 | 3.83 | 3.97 | 4.00 | 3.79 | 3.62 |
| 5: Excellent | 24.1% | 20.3% | 27.8% | 25.7% | 31.9% | 35.3% | 21.8% | 27.6% |
| 4: Good | 45.5% | 47.7% | 43.4% | 45.7% | 45.8% | 41.2% | 47.0% | 27.6% |
| 3: Average | 22.7% | 24.8% | 20.6% | 20.0% | 13.9% | 17.6% | 24.1% | 31.0% |
| 2: Fair | 3.3% | 3.0% | 3.6% | 2.9% | 4.2% | . | 3.0% | 6.9% |
| 1: Poor | 4.4% | 4.1% | 4.6% | 5.7% | 4.2% | 5.9% | 4.1% | 6.9% |
| Total (N) | 547 | 266 | 281 | 35 | 72 | 17 | 394 | 29 |
| Quality of staff: Financial Aid: Disbursement process | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| Mean Rating | 3.84 | 3.76 | 3.91 | 3.86 | 3.90 | 3.94 | 3.82 | 3.84 |
| 5: Excellent | 24.0% | 19.3% | 28.4% | 24.1% | 30.0% | 25.0% | 22.5% | 28.0% |
| 4: Good | 45.8% | 48.2% | 43.6% | 48.3% | 42.9% | 56.3% | 46.6% | 32.0% |
| 3: Average | 23.6% | 25.7% | 21.6% | 20.7% | 18.6% | 12.5% | 24.4% | 36.0% |
| 2: Fair | 3.1% | 3.2% | 3.0% | 3.4% | 4.3% | . | 2.9% | 4.0% |
| 1: Poor | 3.5% | 3.6% | 3.4% | 3.4% | 4.3% | 6.3% | 3.5% | . |
| Total (N) | 513 | 249 | 264 | 29 | 70 | 16 | 373 | 25 |
| Quality of staff: Cashier/Student Accounts/Billing Office | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| Mean Rating | 3.73 | 3.68 | 3.77 | 3.83 | 3.86 | 3.61 | 3.71 | 3.73 |
| 5: Excellent | 20.3% | 17.4% | 22.9% | 14.6% | 27.8% | 22.2% | 19.2% | 24.3% |
| 4: Good | 46.0% | 46.6% | 45.5% | 58.5% | 46.8% | 44.4% | 45.9% | 32.4% |
| 3: Average | 24.5% | 26.7% | 22.6% | 24.4% | 13.9% | 11.1% | 25.7% | 37.8% |
| 2: Fair | 5.0% | 5.6% | 4.4% | . | 6.3% | 16.7% | 4.9% | 2.7% |
| 1: Poor | 4.2% | 3.7% | 4.7% | 2.4% | 5.1% | 5.6% | 4.3% | 2.7% |
| Total (N) | 685 | 322 | 363 | 41 | 79 | 18 | 510 | 37 |
| Quality of staff: Registrar???s Office | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| Mean Rating | 3.82 | 3.75 | 3.88 | 3.61 | 4.00 | 3.79 | 3.81 | 3.81 |
| 5: Excellent | 20.9% | 17.4% | 24.2% | 13.9% | 31.3% | 21.4% | 20.0% | 19.4% |
| 4: Good | 49.0% | 49.0% | 49.0% | 50.0% | 46.3% | 57.1% | 49.1% | 48.4% |
| 3: Average | 24.3% | 28.1% | 20.7% | 27.8% | 16.4% | 7.1% | 25.3% | 29.0% |
| 2: Fair | 2.5% | 2.1% | 2.9% | . | 3.0% | 7.1% | 2.6% | . |
| 1: Poor | 3.3% | 3.5% | 3.2% | 8.3% | 3.0% | 7.1% | 2.9% | 3.2% |
| Total (N) | 602 | 288 | 314 | 36 | 67 | 14 | 454 | 31 |
| Quality of staff: Bookstore | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| Mean Rating | 3.95 | 3.94 | 3.96 | 4.02 | 3.98 | 4.00 | 3.95 | 3.86 |
| 5: Excellent | 24.6% | 24.1% | 25.1% | 29.8% | 27.7% | 34.8% | 23.4% | 26.5% |
| 4: Good | 50.4% | 49.5% | 51.1% | 44.7% | 44.6% | 39.1% | 52.4% | 40.8% |
| 3: Average | 21.3% | 23.0% | 19.9% | 23.4% | 25.3% | 21.7% | 20.4% | 26.5% |
| 2: Fair | 3.0% | 3.0% | 3.1% | 2.1% | 2.4% | . | 3.2% | 4.1% |
| 1: Poor | 0.7% | 0.5% | 0.8% | . | . | 4.3% | 0.6% | 2.0% |
| Total (N) | 923 | 440 | 483 | 47 | 83 | 23 | 721 | 49 |
| Quality of staff: Health Services | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| Mean Rating | 4.04 | 4.04 | 4.05 | 4.24 | 4.15 | 4.11 | 4.03 | 3.87 |
| 5: Excellent | 34.7% | 32.3% | 36.7% | 39.0% | 37.5% | 36.8% | 34.6% | 25.6% |
| 4: Good | 43.8% | 46.0% | 42.0% | 51.2% | 45.8% | 42.1% | 43.3% | 41.0% |
| 3: Average | 14.8% | 15.9% | 13.9% | 4.9% | 12.5% | 15.8% | 14.9% | 28.2% |
| 2: Fair | 4.7% | 5.0% | 4.4% | 4.9% | 2.8% | 5.3% | 4.8% | 5.1% |
| 1: Poor | 2.0% | 0.8% | 3.0% | . | 1.4% | . | 2.4% | . |
| Total (N) | 790 | 359 | 431 | 41 | 72 | 19 | 619 | 39 |
| Quality of staff: Counseling (personal, interpersonal, or psychological) | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| Mean Rating | 3.89 | 3.88 | 3.90 | 4.32 | 3.89 | 3.82 | 3.86 | 3.95 |
| 5: Excellent | 26.4% | 23.5% | 29.2% | 42.1% | 27.7% | 27.3% | 25.0% | 30.0% |
| 4: Good | 45.3% | 47.5% | 43.1% | 47.4% | 44.7% | 45.5% | 45.6% | 40.0% |
| 3: Average | 21.1% | 23.5% | 18.7% | 10.5% | 19.1% | 18.2% | 21.8% | 25.0% |
| 2: Fair | 5.3% | 3.9% | 6.7% | . | 6.4% | . | 5.7% | 5.0% |
| 1: Poor | 1.9% | 1.5% | 2.4% | . | 2.1% | 9.1% | 1.9% | . |
| Total (N) | 413 | 204 | 209 | 19 | 47 | 11 | 316 | 20 |
| Quality of staff: Housing and Residence Life | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| Mean Rating | 3.71 | 3.70 | 3.71 | 3.49 | 3.75 | 3.59 | 3.72 | 3.72 |
| 5: Excellent | 18.6% | 16.1% | 20.8% | 16.3% | 16.5% | 23.5% | 19.3% | 12.8% |
| 4: Good | 47.0% | 49.7% | 44.5% | 44.2% | 53.2% | 47.1% | 46.1% | 51.3% |
| 3: Average | 25.2% | 25.5% | 24.9% | 20.9% | 22.8% | 11.8% | 25.8% | 30.8% |
| 2: Fair | 4.8% | 4.8% | 4.8% | 9.3% | 3.8% | . | 4.7% | 5.1% |
| 1: Poor | 4.4% | 3.8% | 5.0% | 9.3% | 3.8% | 17.6% | 4.1% | . |
| Total (N) | 790 | 372 | 418 | 43 | 79 | 17 | 612 | 39 |
| Quality of staff: Campus Recreation | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| Mean Rating | 4.01 | 3.95 | 4.07 | 4.11 | 4.03 | 4.12 | 4.01 | 3.86 |
| 5: Excellent | 25.6% | 21.5% | 29.5% | 28.6% | 30.0% | 29.4% | 25.5% | 14.3% |
| 4: Good | 53.8% | 56.4% | 51.4% | 54.3% | 47.1% | 52.9% | 54.4% | 57.1% |
| 3: Average | 17.6% | 18.8% | 16.4% | 17.1% | 20.0% | 17.6% | 16.7% | 28.6% |
| 2: Fair | 2.1% | 2.2% | 2.1% | . | 1.4% | . | 2.6% | . |
| 1: Poor | 0.8% | 1.1% | 0.5% | . | 1.4% | . | 0.9% | . |
| Total (N) | 745 | 362 | 383 | 35 | 70 | 17 | 588 | 35 |
| Quality of staff: Dining Services | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| Mean Rating | 3.46 | 3.42 | 3.50 | 3.73 | 3.53 | 3.62 | 3.43 | 3.36 |
| 5: Excellent | 16.7% | 15.4% | 17.9% | 24.4% | 17.7% | 28.6% | 15.5% | 19.1% |
| 4: Good | 39.1% | 39.9% | 38.3% | 40.0% | 38.0% | 38.1% | 39.7% | 31.9% |
| 3: Average | 25.3% | 24.2% | 26.4% | 22.2% | 27.8% | 9.5% | 25.9% | 23.4% |
| 2: Fair | 11.5% | 12.0% | 11.0% | 11.1% | 12.7% | 14.3% | 10.9% | 17.0% |
| 1: Poor | 7.5% | 8.6% | 6.4% | 2.2% | 3.8% | 9.5% | 8.1% | 8.5% |
| Total (N) | 845 | 409 | 436 | 45 | 79 | 21 | 653 | 47 |
| Quality of staff: On-campus shuttle/transportation services | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| Mean Rating | 3.85 | 3.90 | 3.80 | 3.98 | 3.76 | 3.90 | 3.85 | 3.79 |
| 5: Excellent | 26.1% | 25.5% | 26.6% | 32.6% | 23.7% | 50.0% | 25.0% | 28.6% |
| 4: Good | 43.9% | 46.2% | 41.9% | 41.9% | 43.4% | 25.0% | 45.4% | 35.7% |
| 3: Average | 21.5% | 22.6% | 20.6% | 16.3% | 21.1% | 5.0% | 22.2% | 26.2% |
| 2: Fair | 5.4% | 3.8% | 6.8% | 9.3% | 9.2% | 5.0% | 4.6% | 4.8% |
| 1: Poor | 3.1% | 1.9% | 4.1% | . | 2.6% | 15.0% | 2.8% | 4.8% |
| Total (N) | 785 | 372 | 413 | 43 | 76 | 20 | 604 | 42 |
| Quality of staff: Campus Police Department | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| Mean Rating | 3.81 | 3.67 | 3.95 | 3.96 | 3.82 | 3.92 | 3.81 | 3.71 |
| 5: Excellent | 23.8% | 18.1% | 29.1% | 29.2% | 22.6% | 46.2% | 23.3% | 17.9% |
| 4: Good | 47.2% | 47.5% | 46.8% | 45.8% | 48.4% | 30.8% | 47.4% | 50.0% |
| 3: Average | 20.5% | 23.8% | 17.4% | 20.8% | 21.0% | 7.7% | 20.7% | 21.4% |
| 2: Fair | 4.0% | 4.6% | 3.3% | . | 4.8% | . | 4.0% | 7.1% |
| 1: Poor | 4.6% | 6.0% | 3.3% | 4.2% | 3.2% | 15.4% | 4.6% | 3.6% |
| Total (N) | 581 | 282 | 299 | 24 | 62 | 13 | 454 | 28 |
| Quality of staff: Parking | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| Mean Rating | 3.07 | 3.02 | 3.11 | 3.04 | 2.97 | 2.94 | 3.10 | 2.89 |
| 5: Excellent | 11.1% | 11.2% | 11.0% | 18.5% | 8.5% | 12.5% | 11.4% | 3.6% |
| 4: Good | 32.7% | 31.5% | 33.8% | 25.9% | 32.2% | 31.3% | 33.8% | 21.4% |
| 3: Average | 26.2% | 26.1% | 26.3% | 14.8% | 27.1% | 18.8% | 25.6% | 50.0% |
| 2: Fair | 11.9% | 10.8% | 13.0% | 22.2% | 11.9% | 12.5% | 11.4% | 10.7% |
| 1: Poor | 18.1% | 20.3% | 15.9% | 18.5% | 20.3% | 25.0% | 17.8% | 14.3% |
| Total (N) | 603 | 295 | 308 | 27 | 59 | 16 | 473 | 28 |
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| Satisfaction with ease of use of online billing system | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| Mean Rating | 3.66 | 3.61 | 3.71 | 4.02 | 3.83 | 3.90 | 3.63 | 3.39 |
| 5: Very satisfied | 16.2% | 13.8% | 18.3% | 32.0% | 22.2% | 47.6% | 13.8% | 8.2% |
| 4: Satisfied | 51.0% | 49.9% | 52.1% | 46.0% | 53.1% | 23.8% | 52.2% | 49.0% |
| 3: Neither satisfied nor dissatisfied | 18.7% | 22.3% | 15.4% | 14.0% | 13.6% | 9.5% | 19.9% | 20.4% |
| 2: Dissatisfied | 11.0% | 11.6% | 10.5% | 8.0% | 7.4% | 9.5% | 11.2% | 18.4% |
| 1: Very dissatisfied | 3.0% | 2.4% | 3.6% | . | 3.7% | 9.5% | 2.9% | 4.1% |
| Total (N) | 860 | 413 | 447 | 50 | 81 | 21 | 659 | 49 |
| Satisfaction with ease of use of online financial aid system | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| Mean Rating | 3.67 | 3.66 | 3.69 | 3.79 | 3.83 | 4.00 | 3.65 | 3.42 |
| 5: Very satisfied | 17.7% | 16.4% | 18.9% | 26.2% | 25.6% | 52.6% | 14.8% | 13.2% |
| 4: Satisfied | 48.9% | 47.8% | 50.0% | 42.9% | 48.7% | 21.1% | 51.2% | 39.5% |
| 3: Neither satisfied nor dissatisfied | 20.0% | 24.2% | 16.1% | 19.0% | 14.1% | 10.5% | 20.5% | 31.6% |
| 2: Dissatisfied | 9.7% | 8.7% | 10.7% | 7.1% | 6.4% | 5.3% | 10.7% | 7.9% |
| 1: Very dissatisfied | 3.6% | 3.0% | 4.2% | 4.8% | 5.1% | 10.5% | 2.7% | 7.9% |
| Total (N) | 689 | 335 | 354 | 42 | 78 | 19 | 512 | 38 |
| Satisfaction with ease of use of online course registration system | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| Mean Rating | 3.64 | 3.51 | 3.77 | 3.76 | 3.71 | 3.73 | 3.65 | 3.25 |
| 5: Very satisfied | 17.8% | 14.7% | 20.7% | 25.9% | 20.5% | 40.9% | 16.7% | 11.8% |
| 4: Satisfied | 49.1% | 45.2% | 52.6% | 40.7% | 48.2% | 18.2% | 51.1% | 43.1% |
| 3: Neither satisfied nor dissatisfied | 16.9% | 21.0% | 13.0% | 18.5% | 15.7% | 18.2% | 16.9% | 15.7% |
| 2: Dissatisfied | 12.3% | 14.3% | 10.4% | 13.0% | 13.3% | 18.2% | 11.6% | 17.6% |
| 1: Very dissatisfied | 4.0% | 4.8% | 3.3% | 1.9% | 2.4% | 4.5% | 3.8% | 11.8% |
| Total (N) | 954 | 462 | 492 | 54 | 83 | 22 | 744 | 51 |
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| Customer service skills of financial aid reception staff | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| Mean Rating | 3.13 | 3.13 | 3.12 | 3.12 | 3.16 | 3.33 | 3.11 | 3.11 |
| 4: Excellent | 33.5% | 34.0% | 33.0% | 32.0% | 39.1% | 58.3% | 31.7% | 27.8% |
| 3: Good | 49.8% | 48.9% | 50.5% | 52.0% | 43.8% | 16.7% | 51.6% | 61.1% |
| 2: Fair | 12.8% | 13.3% | 12.3% | 12.0% | 10.9% | 25.0% | 13.2% | 5.6% |
| 1: Poor | 4.0% | 3.7% | 4.2% | 4.0% | 6.3% | . | 3.6% | 5.6% |
| Total (N) | 400 | 188 | 212 | 25 | 64 | 12 | 281 | 18 |
| Customer service skills of financial aid phone staff | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| Mean Rating | 3.04 | 3.03 | 3.05 | 3.05 | 3.02 | 3.20 | 3.05 | 2.82 |
| 4: Excellent | 31.2% | 29.7% | 32.5% | 30.0% | 33.9% | 60.0% | 29.6% | 29.4% |
| 3: Good | 46.1% | 46.5% | 45.7% | 50.0% | 41.9% | . | 49.2% | 35.3% |
| 2: Fair | 18.2% | 20.9% | 15.7% | 15.0% | 16.1% | 40.0% | 17.7% | 23.5% |
| 1: Poor | 4.6% | 2.9% | 6.1% | 5.0% | 8.1% | . | 3.5% | 11.8% |
| Total (N) | 369 | 172 | 197 | 20 | 62 | 10 | 260 | 17 |
| Customer service skills of financial aid advisor staff | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| Mean Rating | 3.13 | 3.14 | 3.11 | 3.00 | 3.16 | 3.58 | 3.13 | 2.83 |
| 4: Excellent | 36.2% | 34.3% | 37.8% | 31.8% | 39.7% | 75.0% | 34.2% | 33.3% |
| 3: Good | 45.0% | 49.7% | 41.1% | 45.5% | 42.9% | 8.3% | 48.3% | 27.8% |
| 2: Fair | 14.0% | 11.8% | 15.8% | 13.6% | 11.1% | 16.7% | 13.7% | 27.8% |
| 1: Poor | 4.8% | 4.1% | 5.3% | 9.1% | 6.3% | . | 3.8% | 11.1% |
| Total (N) | 378 | 169 | 209 | 22 | 63 | 12 | 263 | 18 |
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Dr. Nancy Whelchel, Associate Director for Survey Research
Office of Institutional Planning and Research
Box 7002
NCSU
Phone: (919) 515-4184
Email: Nancy_Whelchel@ncsu.edu
Posted: July, 2010