North Carolina State University
2010 Sophomore Student Survey:
Gender and Racial/Ethnic Comparisons of
Evaluations of Student Services
This document reports survey data on gender and racial/ethnic differences in respondents' assessment of student services at NC State. Specifically, results are presented for both academic and non-academic services, the university's online systems, and financial aid services. Survey results for all respondents are provided in "2010 Sophomore Student Survey: All Respondents." For information about the survey and analysis methods see "2010 Sophomore Student Survey: Introduction, Methods, and Student Demographic Profile." For exact question wording, see the survey instrument, or click on the "Q" in the table headers below.
Academic Assistance/Tutoring | Research Support | Library Services | Career Services | Information Technology | Campus Bookstore | Non-Academic Service Areas |
University Online Systems | Financial Aid Services
Services Outside the Classroom
Q Academic Assistance or Tutoring| NCSU |
Men |
Women |
Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|
|---|---|---|---|---|---|---|---|---|
| Academic assistance or tutoring: Writing | 3.83 | 3.74 | 3.92 | 3.80 | 3.78 | 4.38 | 3.82 | 3.92 |
| Academic assistance or tutoring: Reading | 3.58 | 3.50 | 3.69 | 3.83 | 3.48 | 4.00 | 3.55 | 3.75 |
| Academic assistance or tutoring: Mathematics | 3.81 | 3.83 | 3.79 | 4.00 | 3.88 | 3.83 | 3.79 | 3.81 |
| Academic assistance or tutoring: Science | 3.80 | 3.83 | 3.77 | 4.14 | 3.73 | 3.71 | 3.79 | 3.87 |
| Academic assistance or tutoring: Foreign language | 3.58 | 3.58 | 3.57 | 3.64 | 3.60 | 3.80 | 3.55 | 3.70 |
| Academic assistance or tutoring: Study skills | 3.59 | 3.53 | 3.66 | 3.86 | 3.51 | 3.43 | 3.59 | 3.64 |
| Availability of academic assistance or tutoring services on campus | 3.82 | 3.69 | 3.93 | 3.81 | 3.76 | 4.17 | 3.81 | 4.04 |
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Q Research Support
| NCSU |
Men |
Women |
Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|
|---|---|---|---|---|---|---|---|---|
| Research Support: Opportunities to be involved with faculty on their research | 3.28 | 3.30 | 3.25 | 3.50 | 3.38 | 3.56 | 3.23 | 3.48 |
| Research Support: Access to up-to-date facilities | 3.78 | 3.82 | 3.74 | 4.00 | 3.61 | 4.14 | 3.76 | 3.97 |
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Q Library Services
| NCSU |
Men |
Women |
Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|
|---|---|---|---|---|---|---|---|---|
| Library: Helpfulness of staff | 4.06 | 4.07 | 4.05 | 4.38 | 4.08 | 4.13 | 4.02 | 4.17 |
| Library: Space for individual student work | 3.69 | 3.67 | 3.70 | 3.87 | 3.89 | 3.91 | 3.64 | 3.74 |
| Library: Space for group work | 3.50 | 3.50 | 3.50 | 3.57 | 3.57 | 3.59 | 3.49 | 3.48 |
| Library: Training/instruction for using library and information resources | 3.71 | 3.72 | 3.70 | 3.91 | 3.82 | 3.81 | 3.66 | 3.98 |
| Library: Availability of information/material I need for my class assignments | 4.02 | 4.01 | 4.03 | 4.06 | 4.12 | 4.04 | 4.01 | 4.00 |
| Library: Access to online library resources | 4.20 | 4.17 | 4.22 | 4.30 | 4.12 | 4.43 | 4.19 | 4.22 |
| Library: Hours of operation | 4.37 | 4.36 | 4.38 | 4.56 | 4.38 | 4.78 | 4.34 | 4.38 |
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Q Career Services
| NCSU |
Men |
Women |
Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|
|---|---|---|---|---|---|---|---|---|
| Career Services: Helpfulness of staff | 3.96 | 3.93 | 3.99 | 4.07 | 4.04 | 4.08 | 3.92 | 4.17 |
| Career Services: Information on internships, co-ops, and other career-related experiences | 3.83 | 3.79 | 3.88 | 3.81 | 3.82 | 3.93 | 3.83 | 3.88 |
| Career Services: Access to employment opportunities (e.g., career fairs, interviews, etc.) | 3.91 | 3.88 | 3.95 | 3.67 | 3.98 | 4.07 | 3.91 | 4.00 |
| Career Services: Help in preparing for interviews, resumes, etc. | 3.86 | 3.78 | 3.93 | 3.90 | 3.92 | 4.14 | 3.82 | 4.10 |
| Career Services: Availability of career resources online | 3.83 | 3.76 | 3.90 | 4.04 | 3.92 | 4.00 | 3.80 | 3.86 |
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Q Information Technology
| NCSU |
Men |
Women |
Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|
|---|---|---|---|---|---|---|---|---|
| Information Technology: Training on the technology that I am required to use in my courses | 3.69 | 3.69 | 3.68 | 3.82 | 3.67 | 4.04 | 3.67 | 3.75 |
| Information Technology: Assistance from the helpdesk in solving my technology problems | 3.83 | 3.88 | 3.78 | 3.91 | 3.85 | 4.08 | 3.80 | 4.09 |
| Information Technology: Hours of operation for university computer labs | 3.99 | 3.99 | 3.99 | 4.21 | 4.01 | 4.36 | 3.96 | 4.03 |
| Information Technology: Availability of equipment and software in university computer labs | 3.97 | 4.00 | 3.93 | 4.15 | 4.04 | 4.27 | 3.92 | 4.23 |
| Information Technology: Availability of wireless access on campus | 3.98 | 4.02 | 3.95 | 4.26 | 3.94 | 4.35 | 3.95 | 4.13 |
| Information Technology: Online course management system(s) used in my classes | 3.63 | 3.58 | 3.67 | 3.94 | 3.78 | 4.00 | 3.58 | 3.61 |
| Information Technology: Effectiveness of information technology in improving my learning experience | 3.83 | 3.84 | 3.82 | 4.00 | 3.89 | 4.17 | 3.79 | 3.89 |
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Q Campus Bookstore
| NCSU |
Men |
Women |
Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|
|---|---|---|---|---|---|---|---|---|
| Campus Bookstore: Timely availability of textbooks, computer supplies, etc. | 3.88 | 3.86 | 3.90 | 3.86 | 3.82 | 4.00 | 3.88 | 3.90 |
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Q Non-Academic Services
Service Area| NCSU |
Men |
Women |
Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|
|---|---|---|---|---|---|---|---|---|
| Satisfaction with service: Financial Aid: Application/award process | 3.73 | 3.71 | 3.76 | 3.82 | 3.94 | 4.11 | 3.69 | 3.61 |
| Satisfaction with service: Financial Aid: Disbursement process | 3.74 | 3.71 | 3.77 | 3.80 | 3.96 | 4.11 | 3.68 | 3.77 |
| Satisfaction with service: Cashier/Student Accounts/Billing Office | 3.69 | 3.67 | 3.70 | 3.91 | 3.74 | 3.95 | 3.65 | 3.74 |
| Satisfaction with service: Registrar???s Office | 3.82 | 3.77 | 3.87 | 3.90 | 3.94 | 3.94 | 3.79 | 3.86 |
| Satisfaction with service: Campus Bookstore | 3.97 | 3.88 | 4.05 | 4.08 | 3.94 | 4.17 | 3.96 | 4.02 |
| Satisfaction with service: Health Services | 3.94 | 3.93 | 3.95 | 4.00 | 3.96 | 4.21 | 3.93 | 3.84 |
| Satisfaction with service: Counseling (personal, interpersonal, or psychological) | 3.83 | 3.84 | 3.83 | 4.04 | 3.73 | 4.00 | 3.82 | 4.05 |
| Satisfaction with service: Housing and Residence Life | 3.69 | 3.68 | 3.69 | 3.72 | 3.61 | 3.44 | 3.69 | 3.78 |
| Satisfaction with service: Campus Recreation | 4.03 | 3.97 | 4.09 | 4.24 | 4.05 | 4.17 | 4.02 | 3.93 |
| Satisfaction with service: Dining Services | 3.29 | 3.26 | 3.32 | 3.40 | 3.10 | 3.45 | 3.30 | 3.35 |
| Satisfaction with service: On-campus shuttle/transportation services | 3.76 | 3.83 | 3.70 | 3.98 | 3.71 | 3.86 | 3.76 | 3.67 |
| Satisfaction with service: Campus Police Department | 3.80 | 3.73 | 3.86 | 3.82 | 3.79 | 3.92 | 3.79 | 3.83 |
| Satisfaction with service: Parking | 2.52 | 2.58 | 2.46 | 2.30 | 2.48 | 2.05 | 2.56 | 2.41 |
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Quality of Staff
| NCSU |
Men |
Women |
Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|
|---|---|---|---|---|---|---|---|---|
| Quality of staff: Financial Aid: Application/award process | 3.82 | 3.77 | 3.86 | 3.83 | 3.97 | 4.00 | 3.79 | 3.62 |
| Quality of staff: Financial Aid: Disbursement process | 3.84 | 3.76 | 3.91 | 3.86 | 3.90 | 3.94 | 3.82 | 3.84 |
| Quality of staff: Cashier/Student Accounts/Billing Office | 3.73 | 3.68 | 3.77 | 3.83 | 3.86 | 3.61 | 3.71 | 3.73 |
| Quality of staff: Registrar???s Office | 3.82 | 3.75 | 3.88 | 3.61 | 4.00 | 3.79 | 3.81 | 3.81 |
| Quality of staff: Bookstore | 3.95 | 3.94 | 3.96 | 4.02 | 3.98 | 4.00 | 3.95 | 3.86 |
| Quality of staff: Health Services | 4.04 | 4.04 | 4.05 | 4.24 | 4.15 | 4.11 | 4.03 | 3.87 |
| Quality of staff: Counseling (personal, interpersonal, or psychological) | 3.89 | 3.88 | 3.90 | 4.32 | 3.89 | 3.82 | 3.86 | 3.95 |
| Quality of staff: Housing and Residence Life | 3.71 | 3.70 | 3.71 | 3.49 | 3.75 | 3.59 | 3.72 | 3.72 |
| Quality of staff: Campus Recreation | 4.01 | 3.95 | 4.07 | 4.11 | 4.03 | 4.12 | 4.01 | 3.86 |
| Quality of staff: Dining Services | 3.46 | 3.42 | 3.50 | 3.73 | 3.53 | 3.62 | 3.43 | 3.36 |
| Quality of staff: On-campus shuttle/transportation services | 3.85 | 3.90 | 3.80 | 3.98 | 3.76 | 3.90 | 3.85 | 3.79 |
| Quality of staff: Campus Police Department | 3.81 | 3.67 | 3.95 | 3.96 | 3.82 | 3.92 | 3.81 | 3.71 |
| Quality of staff: Parking | 3.07 | 3.02 | 3.11 | 3.04 | 2.97 | 2.94 | 3.10 | 2.89 |
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| NCSU |
Men |
Women |
Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|
|---|---|---|---|---|---|---|---|---|
| Satisfaction with ease of use of online billing system | 3.66 | 3.61 | 3.71 | 4.02 | 3.83 | 3.90 | 3.63 | 3.39 |
| Satisfaction with ease of use of online financial aid system | 3.67 | 3.66 | 3.69 | 3.79 | 3.83 | 4.00 | 3.65 | 3.42 |
| Satisfaction with ease of use of online course registration system | 3.64 | 3.51 | 3.77 | 3.76 | 3.71 | 3.73 | 3.65 | 3.25 |
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Financial Aid
Q Financial Resources to Finish College| I will have the financial resources I need to finish college | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| Mean Rating | 3.88 | 3.86 | 3.90 | 3.73 | 3.71 | 3.30 | 3.96 | 3.36 |
| 5: Strongly agree | 33.6% | 30.3% | 36.7% | 31.4% | 23.8% | 21.7% | 36.0% | 22.0% |
| 4: Agree | 34.6% | 37.8% | 31.6% | 35.3% | 41.7% | 21.7% | 34.7% | 26.0% |
| 3: Neither agree nor disagree | 21.1% | 22.5% | 19.8% | 17.6% | 20.2% | 30.4% | 20.7% | 28.0% |
| 2: Disagree | 7.3% | 6.4% | 8.1% | 5.9% | 10.7% | 17.4% | 6.3% | 14.0% |
| 1: Strongly disagree | 3.4% | 3.0% | 3.7% | 9.8% | 3.6% | 8.7% | 2.3% | 10.0% |
| Total (N) | 975 | 466 | 509 | 51 | 84 | 23 | 767 | 50 |
Q Received Financial Aid
| Received financial aid | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| Yes | 62.0% | 60.4% | 63.5% | 63.0% | 89.5% | 73.9% | 58.7% | 59.6% |
| No | 38.0% | 39.6% | 36.5% | 37.0% | 10.5% | 26.1% | 41.3% | 40.4% |
| Total (N) | 990 | 477 | 513 | 54 | 86 | 23 | 775 | 52 |
Q Satisfaction with Financial Aid Package
| Satisfaction with financial aid (among those receiving financial aid) | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| Mean Rating | 3.23 | 3.23 | 3.24 | 3.06 | 3.23 | 3.18 | 3.26 | 3.06 |
| 4: Very satisfied | 39.3% | 39.9% | 38.8% | 38.2% | 44.2% | 35.3% | 39.4% | 29.0% |
| 3: Moderately satisfied | 48.3% | 46.5% | 49.8% | 44.1% | 39.0% | 47.1% | 50.0% | 51.6% |
| 2: Moderately dissatisfied | 9.0% | 10.1% | 8.0% | 2.9% | 13.0% | 17.6% | 8.0% | 16.1% |
| 1: Very dissatisfied | 3.4% | 3.5% | 3.4% | 14.7% | 3.9% | . | 2.7% | 3.2% |
| Total (N) | 611 | 286 | 325 | 34 | 77 | 17 | 452 | 31 |
Q Financial Aid Customer Service
| NCSU |
Men |
Women |
Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|
|---|---|---|---|---|---|---|---|---|
| Customer service skills of financial aid reception staff | 3.13 | 3.13 | 3.12 | 3.12 | 3.16 | 3.33 | 3.11 | 3.11 |
| Customer service skills of financial aid phone staff | 3.04 | 3.03 | 3.05 | 3.05 | 3.02 | 3.20 | 3.05 | 2.82 |
| Customer service skills of financial aid advisor staff | 3.13 | 3.14 | 3.11 | 3.00 | 3.16 | 3.58 | 3.13 | 2.83 |
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Dr. Nancy Whelchel, Associate Director for Survey Research
Office of Institutional Planning and Research
Box 7002
NCSU
Phone: (919) 515-4184
Email: Nancy_Whelchel@ncsu.edu
Posted: July, 2010