North Carolina State University
2004 Sophomore Student Survey:
Gender and Racial/Ethnic Comparisons
of Evaluations of Student Services


This document reports survey data on gender and racial/ethnic differences in respondents' ratings of student services. Specifically, results are presented for perceptions of campus safety, assessments of academic services outside the classroom, and assessments of non-academic services and the associated staff. Survey results for all respondents are provided in " 2004 Sophomore Student Survey: All Respondents." For information about the survey and analysis methods see " 2004 Sophomore Student Survey: Introduction, Methods, and Student Demographic Profile." Exact question wording is available on the web, or by clicking on the "Q" in the table header.

Campus Safety | Services Outside the Classroom | Non-Academic Service Areas | Financial Aid Services


Q Campus Safety

Campus taken sufficient steps to ensure safety
All
Women
Men
AfAm
White
Other
Not sure
15.3%
15.2%
15.4%
18.6%
13.6%
31.1%
No
2.8%
4.3%
1.2%
2.9%
2.8%
3.3%
Yes
81.9%
80.6%
83.3%
78.4%
83.7%
65.6%
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Q Rating of Services Outside the Classroom

New Student Orientation
Mean Rating
(Based on a scale where 4='excellent' 3='good' 2='fair' and 1='poor')
All
Women
Men
Af. Am
White
Other
Length of orientation session
2.82
2.87
2.77
2.93
2.81
2.86
Quality of orientation programs
2.82
2.83
2.81
3.01
2.80
2.83
Helpfulness of orientation staff
3.16
3.16
3.16
3.31
3.15
3.05
Orientations accomodations
2.86
2.86
2.86
3.01
2.85
2.81
Overall effectiveness of orientation
2.91
2.92
2.90
3.01
2.90
2.95
Academic Advising
Mean Rating
(Based on a scale where 4='excellent' 3='good' 2='fair' and 1='poor')
All
Women
Men
Af. Am
White
Other
Access to advisor
3.12
3.13
3.11
3.12
3.12
3.09
Sufficient time with advisor
2.99
2.98
3.00
2.99
2.99
2.98
Accurate info on degree reqs/course sequencing
2.99
2.95
3.05
3.05
2.99
2.94
Advisor knowledge of policies/procedures
3.05
2.97
3.13
3.09
3.03
3.15
Academic advising services overall
3.03
3.01
3.06
3.04
3.03
3.03
Academic Assistance/Tutoring
Mean Rating
(Based on a scale where 4='excellent' 3='good' 2='fair' and 1='poor')
All
Women
Men
Af. Am
White
Other
Academic assistance in writing
3.05
3.06
3.04
3.27
3.03
2.88
Academic assistance in reading
2.83
2.83
2.83
2.83
2.86
2.56
Academic assistance in mathematics
3.13
3.11
3.15
3.24
3.12
3.06
Academic assistance in study skills
2.92
2.94
2.90
3.08
2.90
2.78
Academic assistance in foreign language
2.96
2.93
2.98
3.10
2.96
2.57
Academic assistance in computer science
2.97
2.98
2.97
3.16
2.96
2.78
Academic assistance in science
3.24
3.22
3.26
3.31
3.23
3.24
Academic help services overall
3.14
3.15
3.14
3.22
3.14
3.05
Library Services
Mean Rating
(Based on a scale where 4='excellent' 3='good' 2='fair' and 1='poor')
All
Women
Men
Af. Am
White
Other
Library hours of operation
3.66
3.66
3.65
3.66
3.66
3.67
Access to databases and collections
3.50
3.49
3.51
3.47
3.50
3.52
Training to use library
2.97
2.93
3.02
3.00
2.96
3.08
Library services overall
3.46
3.44
3.49
3.51
3.45
3.52
Technology Services
Mean Rating
(Based on a scale where 4='excellent' 3='good' 2='fair' and 1='poor')
All
Women
Men
Af. Am
White
Other
Access to the Internet
3.70
3.70
3.69
3.78
3.69
3.71
Hrs of op for comp center labs and help
3.46
3.42
3.50
3.62
3.43
3.55
Access to up-to-date facilities
3.45
3.46
3.44
3.52
3.44
3.49
Access to trained staff for help
3.06
3.05
3.07
3.15
3.04
3.16
Technology training classes
3.11
3.10
3.12
3.14
3.11
3.13
Technology services overall
3.41
3.39
3.44
3.50
3.40
3.46
Career-Related Services
Mean Rating
(Based on a scale where 4='excellent' 3='good' 2='fair' and 1='poor')
All
Women
Men
Af. Am
White
Other
Opportunity for career assistance
3.15
3.16
3.14
3.26
3.17
2.82
Info. on internships/co-op/other
3.10
3.10
3.09
3.16
3.09
3.07
Resources to explore career options
3.10
3.11
3.10
3.15
3.12
2.89
Info. avail through computers/Internet
3.21
3.23
3.19
3.22
3.23
2.98
Career-related services overall
3.14
3.15
3.14
3.16
3.15
3.03
Campus Bookstore
Mean Rating
(Based on a scale where 4='excellent' 3='good' 2='fair' and 1='poor')
All
Women
Men
Af. Am
White
Other
Avail of books/supplies at bookstore
3.07
3.12
3.02
3.04
3.09
2.91
Frequency Distributions: Gender/Ethnicity
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Q Evaluation of Non-Academic Service Areas

 
Mean Rating
(Based on a scale where 4='excellent' 3='good' 2='fair' and 1='poor')
 
All
Women
Men
Af. Am
White
Other
Service Area: Registration Process
3.03
2.99
3.08
3.19
3.00
3.17
Service Area: Financial Aid Application/Award
2.90
2.86
2.94
3.01
2.87
3.02
Service Area: Financial Aid Disbursement
2.90
2.86
2.94
2.82
2.92
2.80
Service Area: Food Services
2.67
2.61
2.73
2.77
2.66
2.64
Service Area: Health Services
3.06
3.03
3.09
3.26
3.04
2.90
Service Area: Counseling (personal)
2.98
2.96
3.01
3.26
2.96
2.93
Service Area: Business Services/Cashier
3.03
3.01
3.07
3.13
3.03
2.93
Service Area: Residence Life Programs
2.88
2.87
2.88
3.07
2.86
2.77
Service Area: Opps. in Ex-Curric Act.
3.22
3.23
3.21
3.31
3.22
3.13
Service Area: Opps. in Commun Serv Projs
3.02
3.08
2.93
3.21
3.00
2.98
Service Area: Opps to Dev Leadership Skills
3.04
3.07
3.01
3.30
3.02
2.96
Frequency Distributions: Gender/Ethnicity
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Q Evaluation of Non-Academic Services Staff Responsiveness

 
Mean Rating
(Based on a scale where 4='excellent' 3='good' 2='fair' and 1='poor')
 
All
Women
Men
Af. Am
White
Other
Staff Resp: Registration Process
2.97
2.94
3.00
2.91
2.96
3.09
Staff Resp: Financial Aid Application/Award
2.94
2.90
2.98
2.86
2.94
3.02
Staff Resp: Financial Aid Disbursement
2.93
2.86
3.01
2.78
2.95
3.03
Staff Resp: Food Services
2.83
2.81
2.84
2.84
2.82
2.84
Staff Resp: Health Services
3.05
3.01
3.10
3.15
3.05
2.95
Staff Resp: Counseling (personal)
2.94
2.92
2.95
2.89
2.96
2.79
Staff Resp: Business Services/Cashier
3.00
2.96
3.06
3.01
3.00
3.02
Staff Resp: Residence Life Programs
2.92
2.93
2.92
2.96
2.93
2.83
Frequency Distributions: Gender/Ethnicity
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Q Received Financial Aid

Have you received financial aid at NC State?
All
Women
Men
AfAm
White
Other
Yes
54.3%
56.1%
52.2%
83.8%
50.0%
69.3%
No
45.7%
43.9%
47.8%
16.2%
50.0%
30.7%
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Q Satisfaction with Financial Aid Package

Satisfaction with financial aid package
All
Women
Men
AfAm
White
Other
4: Very satisfied
34.1%
34.0%
34.1%
27.7%
33.7%
45.9%
3: Moderately satisfied
50.3%
50.4%
50.2%
49.4%
51.8%
39.3%
2: Moderately dissatisfied
11.4%
11.6%
11.1%
12.0%
10.9%
14.8%
1: Very dissatisfied
4.2%
4.0%
4.5%
10.8%
3.6%
0.0%
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Q Customer Service Skills of Financial Aid Staff

Financial aid reception staff
All
Women
Men
AfAm
White
Other
4: Excellent
24.3%
20.1%
29.2%
26.3%
23.8%
25.0%
3: Good
55.4%
59.0%
51.2%
43.4%
57.4%
60.4%
2: Fair
15.4%
13.8%
17.2%
21.1%
14.5%
12.5%
1: Poor
4.9%
7.1%
2.4%
9.2%
4.3%
2.1%


Financial aid phone staff
All
Women
Men
AfAm
White
Other
4: Excellent
22.3%
18.3%
27.4%
21.1%
22.2%
25.0%
3: Good
55.4%
59.0%
50.8%
53.5%
56.0%
54.5%
2: Fair
17.2%
16.2%
18.4%
19.7%
16.4%
18.2%
1: Poor
5.1%
6.6%
3.4%
5.6%
5.5%
2.3%


Financial aid advisor staff
All
Women
Men
AfAm
White
Other
4: Excellent
33.4%
31.5%
35.6%
29.4%
34.2%
34.1%
3: Good
48.4%
49.5%
47.1%
48.5%
47.8%
52.3%
2: Fair
14.7%
14.8%
14.7%
17.6%
14.6%
11.4%
1: Poor
3.4%
4.2%
2.6%
4.4%
3.4%
2.3%
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For more information on the 2004 Sophomore Student Survey contact:
Dr. Nancy Whelchel, Associate Director for Survey Research
Office of Institutional Planning and Research
Box 7002
NCSU
Phone: (919) 515-4184
Email: Nancy_Whelchel@ncsu.edu

Posted: September, 2004

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