North Carolina State
University
2003-2004 Graduating Senior Survey:
Gender and Racial/Ethnic Comparisons of
Services for Students
This document reports survey data on gender and racial/ethnic differences in the respondents' overall assessment of academic and non-academic services outside the classroom . Survey results for all respondents are provided in "2003-2004 Graduating Senior Survey: All Respondents." For information about the survey and analysis methods, see "2003-2004 Graduating Senior Survey: Introduction, Methods, and Student Demographic Profile."
Academic Services:
Academic Advising (In Major) | Research
Support | Library Services | Technology
Services | Career-related Services |
Employment Services |
Non-Academic Services:
Service Areas | Staff Responsiveness
Q Academic Advising (In Major)
| Mean
Rating (based on a scale of 4 = "excellent," 3 = "good," 2 = "fair," 1 = "poor") |
||||||
| All | Women | Men | Af. Am | White | Other | |
| Advising: Access to advisor | 3.20 | 3.19 | 3.20 | 3.11 | 3.21 | 3.17 |
| Advising: Sufficient time with advisor | 3.09 | 3.11 | 3.07 | 3.02 | 3.10 | 3.08 |
| Advising: Accurate info. about degree req./courses | 3.13 | 3.12 | 3.14 | 3.11 | 3.13 | 3.11 |
| Advising: Knowledge of policies/procedures | 3.10 | 3.10 | 3.10 | 2.97 | 3.12 | 3.02 |
| Academic advising overall | 3.11 | 3.13 | 3.10 | 3.05 | 3.12 | 3.08 |
Q
Research Support
| Mean
Rating (based on a scale of 4 = "excellent," 3 = "good," 2 = "fair," 1 = "poor") |
||||||
| All | Women | Men | Af. Am | White | Other | |
| Research: Access to faculty involved in research | 3.06 | 3.18 | 2.95 | 3.03 | 3.08 | 2.90 |
| Research: Access to up-to-date facilities | 3.11 | 3.23 | 3.00 | 3.18 | 3.11 | 3.06 |
| Research support overall | 3.09 | 3.20 | 3.00 | 3.16 | 3.09 | 3.04 |
Q
Technology Services
| Mean
Rating (based on a scale of 4 = "excellent," 3 = "good," 2 = "fair," 1 = "poor") |
||||||
| All | Women | Men | Af. Am | White | Other | |
| Tech: Access to Internet | 3.73 | 3.71 | 3.74 | 3.69 | 3.73 | 3.71 |
| Tech: Hours of operation for computer labs | 3.46 | 3.43 | 3.48 | 3.49 | 3.46 | 3.42 |
| Tech: Access to up-to-date facilities | 3.43 | 3.48 | 3.40 | 3.48 | 3.44 | 3.35 |
| Tech: Access to trained staff for help | 2.97 | 3.02 | 2.93 | 2.87 | 2.98 | 2.99 |
| Tech: Training classes | 3.00 | 3.06 | 2.97 | 3.06 | 2.98 | 3.18 |
| Technology services overall | 3.37 | 3.37 | 3.37 | 3.29 | 3.38 | 3.32 |
Q Library Services
| Mean
Rating (based on a scale of 4 = "excellent," 3 = "good," 2 = "fair," 1 = "poor") |
||||||
| All | Women | Men | Af. Am | White | Other | |
| Library: Hours of operation | 3.55 | 3.57 | 3.53 | 3.52 | 3.55 | 3.58 |
| Library: Staff responsiveness | 3.41 | 3.40 | 3.42 | 3.40 | 3.41 | 3.43 |
| Library: Access to databases/collections | 3.47 | 3.46 | 3.48 | 3.49 | 3.46 | 3.51 |
| Library: Training to use library | 3.06 | 3.08 | 3.03 | 3.21 | 3.03 | 3.19 |
| Library services overall | 3.44 | 3.44 | 3.44 | 3.43 | 3.44 | 3.50 |
Q
Career-related Services
| Mean
Rating (based on a scale of 4 = "excellent," 3 = "good," 2 = "fair," 1 = "poor") |
||||||
| All | Women | Men | Af. Am | White | Other | |
| Career: Oppor. for career assistance | 3.18 | 3.26 | 3.12 | 3.23 | 3.18 | 3.21 |
| Career: Info. on internships, co-op, etc. | 3.10 | 3.18 | 3.03 | 3.17 | 3.10 | 3.10 |
| Career: Resources available to explore options | 3.08 | 3.13 | 3.04 | 3.19 | 3.07 | 3.09 |
| Career: Info. through Internet and other technology | 3.22 | 3.27 | 3.17 | 3.27 | 3.21 | 3.21 |
| Career-related services overall | 3.13 | 3.19 | 3.08 | 3.21 | 3.13 | 3.10 |
Q Employment-related Services
| Mean
Rating (based on a scale of 4 = "excellent," 3 = "good," 2 = "fair," 1 = "poor") |
||||||
| All | Women | Men | Af. Am | White | Other | |
| Employment: Resume preparation | 3.13 | 3.17 | 3.10 | 3.24 | 3.12 | 3.16 |
| Employment: interview prep skills | 2.92 | 3.00 | 2.86 | 3.09 | 2.90 | 2.98 |
| Employment: access to career fairs, job listings, etc. | 3.12 | 3.13 | 3.11 | 3.14 | 3.11 | 3.13 |
| Employment search assistance overall | 3.04 | 3.09 | 3.00 | 3.15 | 3.03 | 3.05 |
Q Non-Academic Services
| Mean
Rating (based on a scale of 4 = "excellent," 3 = "good," 2 = "fair," 1 = "poor") |
||||||
| All | Women | Men | Af. Am | White | Other | |
| Service Area: Personal safety on campus | 2.98 | 2.92 | 3.03 | 2.97 | 2.99 | 2.94 |
| Service Area: Univ planning & placement svcs | 2.83 | 2.84 | 2.82 | 2.91 | 2.83 | 2.71 |
| Service Area: College/dept placement svcs | 3.05 | 3.08 | 3.01 | 2.98 | 3.07 | 2.95 |
| Service Area: Library services | 3.37 | 3.36 | 3.37 | 3.33 | 3.37 | 3.36 |
| Service Area: Bookstore services and products | 3.00 | 3.10 | 2.91 | 2.97 | 3.01 | 2.89 |
| Service Area: Registration process | 3.25 | 3.24 | 3.27 | 3.20 | 3.26 | 3.25 |
| Service Area: Financial aid svcs:application/award prcss | 3.06 | 3.08 | 3.05 | 3.03 | 3.06 | 3.14 |
| Service Area: Financial aid svcs:disbursement process | 3.09 | 3.11 | 3.07 | 3.02 | 3.08 | 3.19 |
| Service Area: Campus food services | 2.60 | 2.64 | 2.58 | 2.55 | 2.61 | 2.56 |
| Service Area: Campus health services | 3.08 | 3.05 | 3.11 | 3.09 | 3.07 | 3.15 |
| Service Area: Campus counseling (not career) svcs | 3.09 | 3.10 | 3.09 | 3.18 | 3.09 | 3.07 |
| Service Area: Business svcs/cashier/student accts | 2.98 | 3.02 | 2.94 | 2.95 | 2.98 | 2.98 |
| Service Area: Residence life programs | 2.89 | 2.93 | 2.85 | 3.03 | 2.87 | 2.87 |
| Service Area: Opportunities for rec activities | 3.29 | 3.32 | 3.26 | 3.39 | 3.30 | 3.10 |
| Service Area: Opportunities for community svc | 3.17 | 3.22 | 3.12 | 3.32 | 3.15 | 3.12 |
| Service Area: Opps to dev leadership skills | 3.17 | 3.25 | 3.09 | 3.33 | 3.16 | 3.11 |
Q Non-Academic Services: Staff Responsiveness:
| Mean
Rating (based on a scale of 4 = "excellent," 3 = "good," 2 = "fair," 1 = "poor") |
||||||
| All | Women | Men | Af. Am | White | Other | |
| Staff Resp: Personal safety on campus | 2.94 | 2.92 | 2.95 | 2.87 | 2.95 | 2.90 |
| Staff Resp: Univ planning & placement svcs | 2.90 | 2.95 | 2.87 | 2.69 | 2.92 | 2.88 |
| Staff Resp: College/dept placement svcs | 3.07 | 3.16 | 2.99 | 2.94 | 3.10 | 2.91 |
| Staff Resp: Library services | 3.33 | 3.30 | 3.35 | 3.25 | 3.34 | 3.28 |
| Staff Resp: Bookstore services and products | 2.97 | 3.02 | 2.92 | 2.88 | 2.97 | 3.00 |
| Staff Resp: Registration process | 3.13 | 3.11 | 3.15 | 3.04 | 3.13 | 3.23 |
| Staff Resp: Financial aid svcs:application/award prcss | 2.95 | 2.93 | 2.96 | 2.88 | 2.93 | 3.16 |
| Staff Resp: Financial aid svcs:disbursement process | 2.96 | 2.99 | 2.94 | 2.87 | 2.95 | 3.20 |
| Staff Resp: Campus food services | 2.68 | 2.72 | 2.64 | 2.80 | 2.66 | 2.75 |
| Staff Resp: Campus health services | 3.13 | 3.07 | 3.18 | 3.11 | 3.12 | 3.31 |
| Staff Resp: Campus counseling (not career) svcs | 3.04 | 3.12 | 2.98 | 3.03 | 3.05 | 2.97 |
| Staff Resp: Business svcs/cashier/student accts | 2.86 | 2.89 | 2.83 | 2.71 | 2.87 | 2.89 |
| Staff Resp: Residence life programs | 2.90 | 2.97 | 2.84 | 3.06 | 2.88 | 2.88 |
Q Received Financial Aid
| All | Women | Men | AfAm | White | Other | |
| Yes (%) | 59.6 | 59.3 | 60.0 | 85.3 | 57.7 | 56.6 |
| No (%) | 40.4 | 40.7 | 40.0 | 14.7 | 42.3 | 43.4 |
Q Satisfaction with Aid Package
| All | Women | Men | AfAm | White | Other | |
| 4: Very satisfied (%) | 47.8 | 47.4 | 48.2 | 42.4 | 48.3 | 50.0 |
| 3: Moderately satisfied (%) | 43.9 | 43.8 | 44.0 | 41.7 | 44.3 | 43.1 |
| 2: Moderately dissatisfied (%) | 5.8 | 6.8 | 4.9 | 9.9 | 5.3 | 5.2 |
| 1: Very dissatisfied (%) | 2.5 | 2.0 | 3.0 | 6.0 | 2.1 | 1.7 |
Q Satisfaction with Financial Aid Staff
| All | Women | Men | AfAm | White | Other | |
| Rate financial aid reception staff | 26.1 | 24.7 | 27.5 | 26.3 | 26.4 | 24.0 |
| 4: Excellent (%) | ||||||
| 3: Good (%) | 47.5 | 48.6 | 46.6 | 51.8 | 46.0 | 55.0 |
| 2: Fair (%) | 18.4 | 19.4 | 17.5 | 14.6 | 19.5 | 13.0 |
| 1: Poor (%) | 8.0 | 7.4 | 8.5 | 7.3 | 8.1 | 8.0 |
| Rate financial aid phone staff | 26.7 | 25.4 | 27.8 | 24.8 | 27.5 | 21.3 |
| 4: Excellent (%) | ||||||
| 3: Good (%) | 47.3 | 48.8 | 45.9 | 51.9 | 46.0 | 51.7 |
| 2: Fair (%) | 17.9 | 17.2 | 18.5 | 17.1 | 18.0 | 18.0 |
| 1: Poor (%) | 8.2 | 8.6 | 7.8 | 6.2 | 8.4 | 9.0 |
| Rate financial aid advisor staff | 37.9 | 36.6 | 39.1 | 36.6 | 38.0 | 39.1 |
| 4: Excellent (%) | ||||||
| 3: Good (%) | 44.2 | 45.5 | 43.1 | 43.9 | 44.1 | 45.7 |
| 2: Fair (%) | 12.8 | 13.6 | 12.1 | 14.6 | 12.7 | 12.0 |
| 1: Poor (%) | 5.1 | 4.3 | 5.7 | 4.9 | 5.3 | 3.3 |
For more information on the 2003-2004
Graduating Senior Survey contact:
Dr. Nancy Whelchel, Associate Director for Survey Research
Office of Institutional Planning and Research
Box 7002
NCSU
Phone: (919) 515-4184
Email: Nancy_Whelchel@ncsu.edu
Posted: September, 2004
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