North Carolina State University
2003-2004 Graduating Senior Survey:
Frequency Distributions for Survey Items #11-16
(Evaluation of Academic Services)

This document reports the frequency distributions by gender and race/ethnicity of survey items #11-16 of the 2003-2004 Graduating Senior Survey. A table comparing mean ratings is available on the web.

Exact wording of question: Based on your last two years on this campus, how would you evaluate each of the following? (If you have not had enough experience with a service to evaluate it, please mark the response "Don't know/did not use" and then skip to the next service.)

Respondents selecting "don't know/did not use" have been excluded from the figures reported in this document.

Academic Services:
Academic Advising (In Major) | Research Support | Library Services | Technology Services | Career-related Services | Employment Services |

Q Academic Advising in Your Major


  All Women Men AfAm White Other
Advising: Access to advisor 46.3 45.4 47.0 38.7 46.9 46.0
4: Excellent (%)
3: Good (%) 33.4 33.6 33.3 41.1 33.0 31.7
2: Fair (%) 14.0 15.7 12.5 12.5 14.0 15.3
1: Poor (%) 6.3 5.2 7.2 7.7 6.1 6.9

  All Women Men AfAm White Other
Advising: Sufficient time with advisor 41.3 41.4 41.2 35.5 41.7 42.8
4: Excellent (%)
3: Good (%) 34.0 34.7 33.4 38.6 34.1 29.9
2: Fair (%) 17.0 17.4 16.7 18.1 16.6 20.4
1: Poor (%) 7.7 6.5 8.7 7.8 7.7 7.0

  All Women Men AfAm White Other
Advising: Accurate info. about degree req./courses 42.8 42.0 43.6 39.7 43.4 40.5
4: Excellent (%)
3: Good (%) 34.4 33.9 34.9 38.5 33.8 36.1
2: Fair (%) 15.7 18.4 13.3 15.5 15.6 17.1
1: Poor (%) 7.0 5.7 8.2 6.3 7.2 6.3

  All Women Men AfAm White Other
Advising: Knowledge of policies/procedures 36.7 37.8 35.7 30.4 37.7 31.8
4: Excellent (%)
3: Good (%) 41.6 39.4 43.5 42.7 41.3 43.1
2: Fair (%) 16.5 17.7 15.4 20.5 15.8 20.0
1: Poor (%) 5.3 5.1 5.4 6.4 5.2 5.1

  All Women Men AfAm White Other
Academic advising overall 40.1 40.4 39.9 35.8 40.7 38.3
4: Excellent (%)
3: Good (%) 37.4 37.0 37.8 42.6 36.9 37.9
2: Fair (%) 16.0 17.6 14.6 12.5 16.2 17.5
1: Poor (%) 6.4 5.0 7.7 9.1 6.2 6.3

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Q Research Support
  All Women Men AfAm White Other
Research: Access to faculty involved in research 33.3 37.1 30.0 28.9 35.0 22.2
4: Excellent (%)
3: Good (%) 46.2 47.5 45.2 51.5 44.6 55.6
2: Fair (%) 13.6 11.6 15.2 13.4 13.7 12.7
1: Poor (%) 6.9 3.7 9.7 6.2 6.7 9.5

  All Women Men AfAm White Other
Research: Access to up-to-date facilities 34.4 39.0 30.6 37.7 34.9 28.3
4: Excellent (%)
3: Good (%) 46.2 46.7 45.7 46.2 45.5 52.2
2: Fair (%) 14.9 12.7 16.9 12.3 15.0 16.4
1: Poor (%) 4.4 1.6 6.9 3.8 4.6 3.1

  All Women Men AfAm White Other
Research support overall 30.1 33.8 26.9 33.9 30.1 26.9
4: Excellent (%)
3: Good (%) 52.4 53.7 51.2 51.2 52.3 53.8
2: Fair (%) 14.2 11.1 16.9 11.8 14.3 15.4
1: Poor (%) 3.4 1.3 5.1 3.1 3.3 3.8

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Q Technology Services
  All Women Men AfAm White Other
Tech: Access to Internet 74.8 73.5 76.0 71.8 75.4 72.2
4: Excellent (%)
3: Good (%) 23.3 24.3 22.3 25.4 22.8 26.3
2: Fair (%) 1.8 2.0 1.5 2.8 1.7 1.5
1: Poor (%) 0.1 0.2 0.1 0.0 0.2 0.0

  All Women Men AfAm White Other
Tech: Hours of operation for computer labs 54.1 51.6 56.4 53.7 54.2 53.7
4: Excellent (%)
3: Good (%) 38.4 40.7 36.4 41.2 38.4 36.1
2: Fair (%) 6.3 6.6 6.1 5.1 6.1 9.3
1: Poor (%) 1.1 1.1 1.1 0.0 1.2 1.0

  All Women Men AfAm White Other
Tech: Access to up-to-date facilities 51.5 53.0 50.2 54.4 51.8 46.7
4: Excellent (%)
3: Good (%) 41.2 41.8 40.7 39.2 41.3 42.6
2: Fair (%) 6.4 4.8 7.8 6.4 6.0 9.6
1: Poor (%) 0.8 0.4 1.2 0.0 0.9 1.0

  All Women Men AfAm White Other
Tech: Access to trained staff for help 29.0 29.3 28.7 22.2 29.7 28.6
4: Excellent (%)
3: Good (%) 43.5 46.6 40.7 47.5 42.8 46.2
2: Fair (%) 23.1 20.4 25.5 25.9 23.0 21.4
1: Poor (%) 4.4 3.7 5.1 4.4 4.5 3.8

  All Women Men AfAm White Other
Tech: Training classes 31.1 32.6 30.2 29.4 30.3 39.1
4: Excellent (%)
3: Good (%) 44.2 45.0 43.7 50.6 43.6 44.5
2: Fair (%) 18.6 17.9 19.0 16.5 19.6 11.8
1: Poor (%) 6.1 4.6 7.1 3.5 6.5 4.5

  All Women Men AfAm White Other
Technology services overall 43.1 41.7 44.3 34.1 44.0 42.0
4: Excellent (%)
3: Good (%) 51.4 54.0 49.1 60.8 50.8 48.8
2: Fair (%) 5.0 4.0 5.9 5.1 4.7 8.3
1: Poor (%) 0.5 0.2 0.7 0.0 0.5 1.0

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Q Library Services
  All Women Men AfAm White Other
Library: Hours of operation 60.8 61.1 60.5 59.1 60.8 62.1
4: Excellent (%)
3: Good (%) 34.1 35.0 33.3 35.2 34.0 34.5
2: Fair (%) 4.2 3.4 5.0 4.5 4.4 2.5
1: Poor (%) 0.9 0.5 1.2 1.1 0.8 1.0

  All Women Men AfAm White Other
Library: Staff responsiveness 48.7 48.0 49.4 48.2 48.4 51.5
4: Excellent (%)
3: Good (%) 44.7 45.3 44.2 44.0 45.3 40.4
2: Fair (%) 5.7 5.8 5.6 7.1 5.3 8.1
1: Poor (%) 0.8 0.9 0.8 0.6 1.0 0.0

  All Women Men AfAm White Other
Library: Access to databases/collections 52.8 52.5 53.2 53.8 52.3 56.9
4: Excellent (%)
3: Good (%) 41.7 41.5 41.8 40.9 42.2 37.1
2: Fair (%) 5.0 5.6 4.4 5.3 4.8 6.1
1: Poor (%) 0.5 0.5 0.6 0.0 0.7 0.0

  All Women Men AfAm White Other
Library: Training to use library 34.8 34.8 34.8 35.4 33.9 42.1
4: Excellent (%)
3: Good (%) 41.2 42.9 39.7 52.4 40.4 38.4
2: Fair (%) 18.8 17.9 19.6 10.2 20.0 15.9
1: Poor (%) 5.2 4.3 5.9 2.0 5.6 3.7

  All Women Men AfAm White Other
Library services overall 47.8 47.4 48.2 47.4 47.4 52.4
4: Excellent (%)
3: Good (%) 48.8 49.5 48.1 48.0 49.3 44.7
2: Fair (%) 3.1 3.0 3.2 4.6 3.0 2.9
1: Poor (%) 0.3 0.1 0.4 0.0 0.3 0.0

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Q Career-related Services
  All Women Men AfAm White Other
Career: Oppor. for career assistance 36.4 41.7 31.7 34.3 36.4 38.4
4: Excellent (%)
3: Good (%) 48.5 45.0 51.8 54.7 48.1 46.4
2: Fair (%) 12.1 10.9 13.2 10.9 12.2 12.6
1: Poor (%) 2.9 2.4 3.4 0.0 3.3 2.6

  All Women Men AfAm White Other
Career: Info. on internships, co-op, etc. 35.2 39.2 31.5 40.4 35.1 31.5
4: Excellent (%)
3: Good (%) 44.7 43.1 46.2 41.1 44.4 50.6
2: Fair (%) 15.5 14.3 16.6 13.7 15.8 14.2
1: Poor (%) 4.6 3.4 5.8 4.8 4.7 3.7

  All Women Men AfAm White Other
Career: Resources available to explore options 33.9 36.7 31.4 38.6 33.5 33.1
4: Excellent (%)
3: Good (%) 44.5 43.5 45.4 44.3 44.3 46.3
2: Fair (%) 17.8 16.4 19.0 15.0 18.1 17.5
1: Poor (%) 3.8 3.4 4.2 2.1 4.1 3.1

  All Women Men AfAm White Other
Career: Info. through Internet and other technology 38.7 42.5 35.3 39.5 38.8 37.5
4: Excellent (%)
3: Good (%) 46.4 44.1 48.5 48.3 46.2 47.0
2: Fair (%) 12.8 11.6 13.8 11.6 12.7 14.3
1: Poor (%) 2.1 1.8 2.3 0.7 2.3 1.2

  All Women Men AfAm White Other
Career-related services overall 31.8 35.0 28.8 34.9 31.8 29.0
4: Excellent (%)
3: Good (%) 52.0 50.9 52.9 52.3 51.8 53.3
2: Fair (%) 14.0 11.9 15.9 11.4 13.9 16.6
1: Poor (%) 2.3 2.2 2.4 1.3 2.5 1.2

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Q Employment Services

  All Women Men AfAm White Other
Employment: Resume preparation 35.3 37.8 33.2 38.3 35.3 32.1
4: Excellent (%)
3: Good (%) 47.1 45.6 48.4 49.2 46.0 55.0
2: Fair (%) 13.1 12.4 13.7 10.8 13.7 10.0
1: Poor (%) 4.5 4.2 4.7 1.7 4.9 2.9

  All Women Men AfAm White Other
Employment: interview prep skills 26.9 31.8 22.8 31.4 27.0 22.8
4: Excellent (%)
3: Good (%) 45.7 42.9 48.0 49.5 43.8 57.5
2: Fair (%) 20.2 18.7 21.5 15.2 21.4 15.0
1: Poor (%) 7.2 6.6 7.6 3.8 7.8 4.7

  All Women Men AfAm White Other
Employment: access to career fairs, job listings, etc. 34.5 37.1 32.2 37.9 34.5 31.4
4: Excellent (%)
3: Good (%) 46.8 43.4 49.8 44.1 46.4 52.6
2: Fair (%) 14.6 14.9 14.3 12.4 14.8 14.1
1: Poor (%) 4.1 4.6 3.7 5.5 4.3 1.9

  All Women Men AfAm White Other
Employment search assistance overall 28.0 31.8 24.5 33.1 27.7 25.3
4: Excellent (%)
3: Good (%) 52.7 49.2 55.8 50.7 52.4 57.0
2: Fair (%) 15.1 15.0 15.3 14.1 15.3 15.2
1: Poor (%) 4.2 4.0 4.4 2.1 4.6 2.5

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For more information on the 2003-2004 Graduating Senior Survey contact:
Dr. Nancy Whelchel, Associate Director for Survey Research
Office of Institutional Planning and Research
Box 7002
NCSU
Phone: (919) 515-4184
Email: Nancy_Whelchel@ncsu.edu

Posted: September, 2004

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