North Carolina State
University
2002-2003 Graduating Senior Survey:
Gender and Racial/Ethnic Comparisons of
Services for Students
This document reports survey data on gender and racial/ethnic differences in the respondents' overall assessment of academic and non-academic services outside the classroom . Survey results for all respondents are provided in "2002-2003 Graduating Senior Survey: All Respondents." For information about the survey and analysis methods, see "2002-2003 Graduating Senior Survey: Introduction, Methods, and Student Demographic Profile."
Academic Services:
Academic Advising (In Major) | Research
Support | Library Services | Technology
Services | Career-related Services |
Employment Services |
Non-Academic Services:
Service Areas | Staff Responsiveness
Q Academic Advising (In Major)
| Mean
Rating (based on a scale of 4 = "excellent," 3 = "good," 2 = "fair," 1 = "poor") |
||||||
| All | Women | Men | Af. Am | White | Other | |
| Advising: Access to advisor | 3.19 | 3.20 | 3.19 | 3.24 | 3.19 | 3.22 |
| Advising: Sufficient time with advisor | 3.07 | 3.13 | 3.03 | 3.06 | 3.07 | 3.08 |
| Advising: Accurate info. about degree req./courses | 3.11 | 3.11 | 3.12 | 3.06 | 3.12 | 3.10 |
| Advising: Knowledge of policies/procedures | 3.10 | 3.10 | 3.09 | 3.04 | 3.11 | 3.03 |
| Academic advising overall | 3.10 | 3.10 | 3.09 | 3.09 | 3.10 | 3.06 |
Q
Research Support
| Mean
Rating (based on a scale of 4 = "excellent," 3 = "good," 2 = "fair," 1 = "poor") |
||||||
| All | Women | Men | Af. Am | White | Other | |
| Research: Access to faculty involved in research | 3.01 | 3.13 | 2.92 | 3.01 | 3.02 | 2.91 |
| Research: Access to up-to-date facilities | 3.02 | 3.13 | 2.93 | 3.18 | 3.01 | 3.03 |
| Research support overall | 3.03 | 3.12 | 2.96 | 3.05 | 3.03 | 2.99 |
Q
Technology Services
| Mean
Rating (based on a scale of 4 = "excellent," 3 = "good," 2 = "fair," 1 = "poor") |
||||||
| All | Women | Men | Af. Am | White | Other | |
| Tech: Access to Internet | 3.68 | 3.70 | 3.67 | 3.65 | 3.69 | 3.67 |
| Tech: Hours of operation for computer labs | 3.35 | 3.41 | 3.31 | 3.44 | 3.35 | 3.32 |
| Tech: Access to up-to-date facilities | 3.37 | 3.49 | 3.28 | 3.46 | 3.38 | 3.28 |
| Tech: Access to trained staff for help | 2.88 | 2.98 | 2.79 | 3.06 | 2.86 | 2.91 |
| Tech: Training classes | 2.94 | 3.00 | 2.90 | 3.14 | 2.92 | 2.96 |
| Technology services overall | 3.30 | 3.36 | 3.25 | 3.34 | 3.30 | 3.26 |
Q Library Services
| Mean
Rating (based on a scale of 4 = "excellent," 3 = "good," 2 = "fair," 1 = "poor") |
||||||
| All | Women | Men | Af. Am | White | Other | |
| Library: Hours of operation | 3.40 | 3.43 | 3.37 | 3.55 | 3.38 | 3.41 |
| Library: Staff responsiveness | 3.35 | 3.35 | 3.35 | 3.41 | 3.34 | 3.38 |
| Library: Access to databases/collections | 3.42 | 3.43 | 3.41 | 3.44 | 3.42 | 3.44 |
| Library: Training to use library | 2.94 | 2.99 | 2.89 | 3.18 | 2.90 | 3.02 |
| Library services overall | 3.36 | 3.38 | 3.34 | 3.41 | 3.35 | 3.36 |
Q
Career-related Services
| Mean
Rating (based on a scale of 4 = "excellent," 3 = "good," 2 = "fair," 1 = "poor") |
||||||
| All | Women | Men | Af. Am | White | Other | |
| Career: Oppor. for career assistance | 3.11 | 3.18 | 3.05 | 3.16 | 3.11 | 3.01 |
| Career: Info. on internships, co-op, etc. | 3.09 | 3.14 | 3.04 | 3.17 | 3.08 | 3.12 |
| Career: Resources available to explore options | 3.03 | 3.07 | 3.00 | 3.16 | 3.02 | 3.03 |
| Career: Info. through Internet and other technology | 3.19 | 3.24 | 3.15 | 3.29 | 3.18 | 3.13 |
| Career-related services overall | 3.09 | 3.16 | 3.04 | 3.22 | 3.08 | 3.07 |
Q Employment-related Services
| Mean
Rating (based on a scale of 4 = "excellent," 3 = "good," 2 = "fair," 1 = "poor") |
||||||
| All | Women | Men | Af. Am | White | Other | |
| Employment: Resume preparation | 3.08 | 3.09 | 3.08 | 3.16 | 3.08 | 3.08 |
| Employment: interview prep skills | 2.91 | 2.93 | 2.90 | 3.10 | 2.89 | 2.93 |
| Employment: access to career fairs, job listings, etc. | 3.12 | 3.15 | 3.09 | 3.24 | 3.11 | 3.11 |
| Employment search assistance overall | 3.03 | 3.06 | 3.00 | 3.15 | 3.02 | 2.99 |
Q Non-Academic Services
| Mean
Rating (based on a scale of 4 = "excellent," 3 = "good," 2 = "fair," 1 = "poor") |
||||||
| All | Women | Men | Af. Am | White | Other | |
| Service Area: Personal safety on campus | 2.92 | 2.90 | 2.94 | 2.93 | 2.91 | 2.98 |
| Service Area: Univ planning & placement svcs | 2.74 | 2.76 | 2.73 | 3.00 | 2.71 | 2.71 |
| Service Area: College/dept placement svcs | 2.97 | 3.00 | 2.94 | 3.07 | 2.95 | 3.00 |
| Service Area: Library services | 3.30 | 3.30 | 3.31 | 3.34 | 3.29 | 3.39 |
| Service Area: Bookstore services and products | 2.97 | 3.07 | 2.89 | 3.02 | 2.97 | 2.98 |
| Service Area: Registration process | 3.21 | 3.19 | 3.23 | 3.23 | 3.21 | 3.20 |
| Service Area: Financial aid svcs:application/award prcss | 2.97 | 2.96 | 2.98 | 2.77 | 2.98 | 3.08 |
| Service Area: Financial aid svcs:disbursement process | 2.98 | 2.97 | 2.98 | 2.92 | 2.97 | 3.12 |
| Service Area: Campus food services | 2.52 | 2.51 | 2.53 | 2.56 | 2.53 | 2.38 |
| Service Area: Campus health services | 3.06 | 3.02 | 3.10 | 3.19 | 3.04 | 3.08 |
| Service Area: Campus counseling (not career) svcs | 3.04 | 3.01 | 3.05 | 3.18 | 3.03 | 2.95 |
| Service Area: Business svcs/cashier/student accts | 2.83 | 2.85 | 2.81 | 2.81 | 2.83 | 2.82 |
| Service Area: Residence life programs | 2.80 | 2.90 | 2.72 | 2.85 | 2.81 | 2.71 |
| Service Area: Opportunities for rec activities | 3.26 | 3.29 | 3.24 | 3.22 | 3.28 | 3.12 |
| Service Area: Opportunities for community svc | 3.10 | 3.19 | 3.01 | 3.17 | 3.09 | 3.09 |
| Service Area: Opps to dev leadership skills | 3.13 | 3.18 | 3.08 | 3.17 | 3.13 | 3.06 |
Q Non-Academic Services: Staff Responsiveness:
| Mean
Rating (based on a scale of 4 = "excellent," 3 = "good," 2 = "fair," 1 = "poor") |
||||||
| All | Women | Men | Af. Am | White | Other | |
| Staff Resp: Personal safety on campus | 2.93 | 2.94 | 2.92 | 2.92 | 2.93 | 2.96 |
| Staff Resp: Univ planning & placement svcs | 2.81 | 2.84 | 2.79 | 3.06 | 2.78 | 2.87 |
| Staff Resp: College/dept placement svcs | 3.01 | 3.08 | 2.96 | 3.05 | 3.00 | 3.06 |
| Staff Resp: Library services | 3.30 | 3.31 | 3.30 | 3.32 | 3.29 | 3.40 |
| Staff Resp: Bookstore services and products | 2.98 | 3.01 | 2.97 | 3.01 | 2.99 | 2.91 |
| Staff Resp: Registration process | 3.12 | 3.13 | 3.11 | 3.14 | 3.12 | 3.05 |
| Staff Resp: Financial aid svcs:application/award prcss | 2.84 | 2.84 | 2.85 | 2.71 | 2.85 | 2.94 |
| Staff Resp: Financial aid svcs:disbursement process | 2.86 | 2.85 | 2.87 | 2.74 | 2.87 | 2.88 |
| Staff Resp: Campus food services | 2.65 | 2.66 | 2.64 | 2.78 | 2.65 | 2.46 |
Q Received Financial Aid
| All | Women | Men | AfAm | White | Other | |
| Receive financial aid while at NCSU? | 62.2 | 62.1 | 62.3 | 88.4 | 59.7 | 63.4 |
| Yes (%) | ||||||
| No (%) | 37.8 | 37.9 | 37.7 | 11.6 | 40.3 | 36.6 |
Q Satisfaction with Aid Package
| All | Women | Men | AfAm | White | Other | |
| Satisfaction with fin aid package | 44.3 | 46.1 | 42.8 | 36.7 | 45.2 | 44.9 |
| 4: Very satisfied (%) | ||||||
| 3: Moderately satisfied (%) | 46.4 | 44.9 | 47.7 | 49.4 | 45.8 | 48.8 |
| 2: Moderately dissatisfied (%) | 7.5 | 7.4 | 7.6 | 11.4 | 7.2 | 4.7 |
| 1: Very dissatisfied (%) | 1.8 | 1.7 | 1.9 | 2.4 | 1.7 | 1.6 |
Q Satisfaction with Financial Aid Staff
| All | Women | Men | AfAm | White | Other | |
| Rate financial aid reception staff | 23.2 | 22.6 | 23.7 | 18.2 | 23.7 | 25.2 |
| 4: Excellent (%) | ||||||
| 3: Good (%) | 48.4 | 47.8 | 48.9 | 45.9 | 48.2 | 52.9 |
| 2: Fair (%) | 20.3 | 21.1 | 19.6 | 27.7 | 19.6 | 16.8 |
| 1: Poor (%) | 8.1 | 8.6 | 7.7 | 8.2 | 8.5 | 5.0 |
| All | Women | Men | AfAm | White | Other | |
| Rate financial aid phone staff | 20.9 | 21.0 | 20.8 | 16.3 | 21.2 | 24.5 |
| 4: Excellent (%) | ||||||
| 3: Good (%) | 46.4 | 45.4 | 47.2 | 48.3 | 46.1 | 46.2 |
| 2: Fair (%) | 23.8 | 25.2 | 22.6 | 25.9 | 23.6 | 22.6 |
| 1: Poor (%) | 9.0 | 8.5 | 9.4 | 9.5 | 9.1 | 6.6 |
| All | Women | Men | AfAm | White | Other | |
| Rate financial aid advisor staff | 29.4 | 28.7 | 29.9 | 23.3 | 29.9 | 33.0 |
| 4: Excellent (%) | ||||||
| 3: Good (%) | 48.8 | 48.8 | 48.9 | 47.9 | 49.3 | 45.9 |
| 2: Fair (%) | 15.7 | 17.6 | 14.1 | 21.9 | 14.5 | 17.4 |
| 1: Poor (%) | 6.1 | 4.9 | 7.1 | 6.8 | 6.3 | 3.7 |
For more information on the 2002-2003
Graduating Senior Survey contact:
Dr. Nancy Whelchel, Associate Director for Survey Research
Office of Institutional Planning and Research
Box 7002
NCSU
Phone: (919) 515-4184
Email: Nancy_Whelchel@ncsu.edu
Posted: September, 2003
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