North Carolina
State University
2002-2003 Graduating Senior Survey:
Frequency Distributions for Survey Item #10
(Evaluation of Non-Academic Services and Staff)
This document reports the frequency
distributions by gender and race/ethnicity of survey item #10 of the 2002-2003
Graduating Senior Survey. A table comparing mean ratings is available on
the web.
Exact wording of question: Based on your last two years on this campus,
how would you evaluate each of the following services ? (If you have not had
enough experience with a service to evaluate it, please mark the response
"Don't know/did not use" and then skip to the next service.) For those services
which required interaction with university offices or units (secretaries, tutors,
counselors, office workers, etc.) please rate how responsive the staffs in those
offices or units were to your needs.
Respondents selecting "don't know/did
not use" have been excluded from the figures reported in this document.
Service Areas
| Staff Responsiveness
Q
Non-Academic Services
| |
All |
Women |
Men |
AfAm |
White |
Other |
| Service
Area: Personal safety on campus |
18.6 |
16.1 |
20.9 |
16.0 |
18.0 |
27.3 |
| 4:
Excellent (%) |
| 3:
Good (%) |
58.8 |
61.1 |
56.9 |
63.2 |
59.5 |
47.1 |
| 2:
Fair (%) |
18.6 |
19.4 |
17.8 |
18.4 |
18.2 |
22.3 |
| 1:
Poor (%) |
4.0 |
3.4 |
4.4 |
2.4 |
4.2 |
3.3 |
| |
All |
Women |
Men |
AfAm |
White |
Other |
| Service
Area: Univ planning & placement svcs |
11.0 |
9.5 |
12.1 |
18.9 |
9.9 |
12.2 |
| 4:
Excellent (%) |
| 3:
Good (%) |
57.4 |
61.8 |
54.1 |
62.1 |
57.4 |
52.2 |
| 2:
Fair (%) |
26.2 |
23.8 |
28.2 |
18.9 |
26.7 |
30.0 |
| 1:
Poor (%) |
5.4 |
5.0 |
5.7 |
0.0 |
6.0 |
5.6 |
| |
All |
Women |
Men |
AfAm |
White |
Other |
| Service
Area: College/dept placement svcs |
22.0 |
21.7 |
22.3 |
22.3 |
22.4 |
17.3 |
| 4:
Excellent (%) |
| 3:
Good (%) |
56.5 |
59.4 |
54.0 |
62.5 |
54.9 |
65.5 |
| 2:
Fair (%) |
17.5 |
16.1 |
18.8 |
15.2 |
17.8 |
17.3 |
| 1:
Poor (%) |
4.0 |
2.9 |
4.9 |
0.0 |
4.8 |
0.0 |
| |
All |
Women |
Men |
AfAm |
White |
Other |
| Service
Area: Library services |
40.0 |
39.4 |
40.6 |
42.3 |
38.8 |
50.3 |
| 4:
Excellent (%) |
| 3:
Good (%) |
51.2 |
51.7 |
50.7 |
49.7 |
52.5 |
39.2 |
| 2:
Fair (%) |
8.0 |
8.1 |
7.8 |
7.4 |
7.8 |
9.5 |
| 1:
Poor (%) |
0.9 |
0.8 |
0.9 |
0.5 |
0.9 |
1.0 |
| |
All |
Women |
Men |
AfAm |
White |
Other |
| Service
Area: Bookstore services and products |
22.6 |
25.3 |
20.1 |
24.3 |
22.0 |
26.5 |
| 4:
Excellent (%) |
| 3:
Good (%) |
55.3 |
58.0 |
52.8 |
55.0 |
56.0 |
48.0 |
| 2:
Fair (%) |
19.1 |
15.0 |
22.7 |
18.5 |
18.8 |
22.4 |
| 1:
Poor (%) |
3.1 |
1.7 |
4.4 |
2.1 |
3.2 |
3.1 |
| |
All |
Women |
Men |
AfAm |
White |
Other |
| Service
Area: Registration process |
38.3 |
35.1 |
41.0 |
36.0 |
38.2 |
40.7 |
| 4:
Excellent (%) |
| 3:
Good (%) |
47.4 |
50.7 |
44.5 |
52.4 |
47.4 |
41.7 |
| 2:
Fair (%) |
11.9 |
12.5 |
11.4 |
10.1 |
11.8 |
14.1 |
| 1:
Poor (%) |
2.5 |
1.7 |
3.1 |
1.6 |
2.5 |
3.5 |
| |
All |
Women |
Men |
AfAm |
White |
Other |
| Service
Area: Financial aid svcs:application/award prcss |
28.6 |
27.2 |
29.7 |
24.6 |
28.5 |
34.3 |
| 4:
Excellent (%) |
| 3:
Good (%) |
46.2 |
47.1 |
45.5 |
36.8 |
47.8 |
44.8 |
| 2:
Fair (%) |
18.7 |
19.6 |
17.9 |
29.2 |
17.5 |
15.7 |
| 1:
Poor (%) |
6.5 |
6.1 |
6.9 |
9.4 |
6.3 |
5.2 |
| |
All |
Women |
Men |
AfAm |
White |
Other |
| Service
Area: Financial aid svcs:disbursement process |
29.8 |
28.9 |
30.6 |
29.1 |
28.8 |
39.2 |
| 4:
Excellent (%) |
| 3:
Good (%) |
44.8 |
44.9 |
44.7 |
42.4 |
45.7 |
40.0 |
| 2:
Fair (%) |
18.6 |
20.8 |
16.7 |
20.0 |
18.9 |
14.6 |
| 1:
Poor (%) |
6.7 |
5.4 |
7.9 |
8.5 |
6.5 |
6.2 |
| |
All |
Women |
Men |
AfAm |
White |
Other |
| Service
Area: Campus food services |
9.4 |
7.5 |
10.9 |
9.4 |
9.2 |
11.2 |
| 4:
Excellent (%) |
| 3:
Good (%) |
45.3 |
46.1 |
44.7 |
46.3 |
46.7 |
32.2 |
| 2:
Fair (%) |
33.3 |
36.0 |
31.1 |
35.6 |
32.3 |
39.5 |
| 1:
Poor (%) |
12.0 |
10.3 |
13.3 |
8.7 |
11.8 |
17.1 |
| |
All |
Women |
Men |
AfAm |
White |
Other |
| Service
Area: Campus health services |
31.0 |
29.6 |
32.4 |
32.7 |
30.7 |
32.9 |
| 4:
Excellent (%) |
| 3:
Good (%) |
48.2 |
47.1 |
49.3 |
55.6 |
48.0 |
43.9 |
| 2:
Fair (%) |
16.3 |
18.6 |
14.2 |
9.8 |
16.4 |
21.9 |
| 1:
Poor (%) |
4.4 |
4.7 |
4.1 |
2.0 |
4.9 |
1.3 |
| |
All |
Women |
Men |
AfAm |
White |
Other |
| Service
Area: Campus counseling (not career) svcs |
32.2 |
31.5 |
32.8 |
36.7 |
33.1 |
22.1 |
| 4:
Excellent (%) |
| 3:
Good (%) |
45.4 |
45.0 |
45.7 |
45.6 |
43.9 |
54.5 |
| 2:
Fair (%) |
16.3 |
16.8 |
15.8 |
16.5 |
15.7 |
19.5 |
| 1:
Poor (%) |
6.2 |
6.7 |
5.7 |
1.3 |
7.3 |
3.9 |
| |
All |
Women |
Men |
AfAm |
White |
Other |
| Service
Area: Business svcs/cashier/student accts |
16.1 |
16.7 |
15.7 |
18.0 |
15.7 |
18.1 |
| 4:
Excellent (%) |
| 3:
Good (%) |
57.3 |
57.1 |
57.5 |
51.2 |
58.5 |
52.5 |
| 2:
Fair (%) |
19.7 |
20.8 |
18.7 |
24.4 |
18.9 |
22.5 |
| 1:
Poor (%) |
6.9 |
5.4 |
8.1 |
6.4 |
6.9 |
6.9 |
| |
All |
Women |
Men |
AfAm |
White |
Other |
| Service
Area: Residence life programs |
17.0 |
20.6 |
14.0 |
14.0 |
17.8 |
14.6 |
| 4:
Excellent (%) |
| 3:
Good (%) |
52.9 |
53.0 |
52.7 |
58.8 |
52.1 |
51.2 |
| 2:
Fair (%) |
23.4 |
22.2 |
24.4 |
25.4 |
23.0 |
24.4 |
| 1:
Poor (%) |
6.7 |
4.2 |
8.8 |
1.8 |
7.1 |
9.8 |
| |
All |
Women |
Men |
AfAm |
White |
Other |
| Service
Area: Opportunities for rec activities |
39.2 |
40.4 |
38.3 |
34.7 |
40.2 |
33.3 |
| 4:
Excellent (%) |
| 3:
Good (%) |
49.4 |
49.5 |
49.3 |
54.4 |
49.0 |
48.2 |
| 2:
Fair (%) |
10.0 |
8.9 |
11.0 |
9.5 |
9.6 |
15.6 |
| 1:
Poor (%) |
1.4 |
1.3 |
1.4 |
1.4 |
1.2 |
2.8 |
| |
All |
Women |
Men |
AfAm |
White |
Other |
| Service
Area: Opportunities for community svc |
31.6 |
37.1 |
26.2 |
33.1 |
31.6 |
29.1 |
| 4:
Excellent (%) |
| 3:
Good (%) |
50.2 |
47.4 |
52.9 |
53.2 |
49.4 |
54.5 |
| 2:
Fair (%) |
14.9 |
12.5 |
17.3 |
11.5 |
15.5 |
12.7 |
| 1:
Poor (%) |
3.3 |
2.9 |
3.7 |
2.2 |
3.4 |
3.6 |
| |
All |
Women |
Men |
AfAm |
White |
Other |
| Service
Area: Opps to dev leadership skills |
33.0 |
35.7 |
30.7 |
33.6 |
33.4 |
28.4 |
| 4:
Excellent (%) |
| 3:
Good (%) |
49.8 |
49.2 |
50.4 |
52.3 |
49.3 |
52.5 |
| 2:
Fair (%) |
13.9 |
12.6 |
15.1 |
12.1 |
14.0 |
15.6 |
| 1:
Poor (%) |
3.2 |
2.4 |
3.9 |
2.0 |
3.3 |
3.5 |
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Q
Non-Academic Services: Staff Responsiveness
| |
All |
Women |
Men |
AfAm |
White |
Other |
| Staff
Resp: Personal safety on campus |
22.7 |
21.7 |
23.4 |
25.7 |
22.0 |
26.4 |
| 4:
Excellent (%) |
| 3:
Good (%) |
53.5 |
55.5 |
52.1 |
44.6 |
54.6 |
51.4 |
| 2:
Fair (%) |
18.0 |
18.1 |
17.9 |
25.7 |
17.6 |
13.9 |
| 1:
Poor (%) |
5.8 |
4.7 |
6.7 |
4.1 |
5.8 |
8.3 |
| |
All |
Women |
Men |
AfAm |
White |
Other |
| Staff
Resp: Univ planning & placement svcs |
14.6 |
13.6 |
15.2 |
20.8 |
13.6 |
18.5 |
| 4:
Excellent (%) |
| 3:
Good (%) |
57.0 |
60.0 |
55.0 |
64.6 |
56.4 |
55.6 |
| 2:
Fair (%) |
23.1 |
23.2 |
23.0 |
14.6 |
24.1 |
20.4 |
| 1:
Poor (%) |
5.3 |
3.2 |
6.7 |
0.0 |
5.8 |
5.6 |
| |
All |
Women |
Men |
AfAm |
White |
Other |
| Staff
Resp: College/dept placement svcs |
28.0 |
28.6 |
27.5 |
21.0 |
28.5 |
28.8 |
| 4:
Excellent (%) |
| 3:
Good (%) |
49.2 |
52.4 |
46.8 |
64.5 |
47.9 |
48.5 |
| 2:
Fair (%) |
18.8 |
17.0 |
20.2 |
12.9 |
19.0 |
22.7 |
| 1:
Poor (%) |
4.0 |
2.0 |
5.6 |
1.6 |
4.6 |
0.0 |
| |
All |
Women |
Men |
AfAm |
White |
Other |
| Staff
Resp: Library services |
42.0 |
43.6 |
40.8 |
40.9 |
41.1 |
53.7 |
| 4:
Excellent (%) |
| 3:
Good (%) |
47.5 |
44.9 |
49.6 |
50.9 |
48.4 |
34.1 |
| 2:
Fair (%) |
9.2 |
10.1 |
8.4 |
7.3 |
9.2 |
10.6 |
| 1:
Poor (%) |
1.3 |
1.4 |
1.2 |
0.9 |
1.3 |
1.6 |
| |
All |
Women |
Men |
AfAm |
White |
Other |
| Staff
Resp: Bookstore services and products |
23.3 |
24.2 |
22.7 |
20.9 |
23.3 |
25.6 |
| 4:
Excellent (%) |
| 3:
Good (%) |
54.9 |
55.1 |
54.7 |
61.8 |
55.2 |
44.4 |
| 2:
Fair (%) |
18.6 |
17.8 |
19.2 |
14.5 |
18.3 |
25.6 |
| 1:
Poor (%) |
3.2 |
2.8 |
3.5 |
2.7 |
3.1 |
4.3 |
| |
All |
Women |
Men |
AfAm |
White |
Other |
| Staff
Resp: Registration process |
32.9 |
32.4 |
33.2 |
29.4 |
32.9 |
35.5 |
| 4:
Excellent (%) |
| 3:
Good (%) |
49.7 |
50.3 |
49.2 |
58.8 |
49.8 |
39.1 |
| 2:
Fair (%) |
13.7 |
15.0 |
12.8 |
7.8 |
13.6 |
20.0 |
| 1:
Poor (%) |
3.8 |
2.3 |
4.8 |
3.9 |
3.6 |
5.5 |
| |
All |
Women |
Men |
AfAm |
White |
Other |
| Staff
Resp: Financial aid svcs:application/award prcss |
25.2 |
22.9 |
26.9 |
21.9 |
24.9 |
32.1 |
| 4:
Excellent (%) |
| 3:
Good (%) |
43.6 |
46.1 |
41.8 |
40.6 |
44.3 |
40.7 |
| 2:
Fair (%) |
21.7 |
23.4 |
20.3 |
24.0 |
22.0 |
16.0 |
| 1:
Poor (%) |
9.5 |
7.6 |
11.0 |
13.5 |
8.9 |
11.1 |
| |
All |
Women |
Men |
AfAm |
White |
Other |
| Staff
Resp: Financial aid svcs:disbursement process |
24.3 |
23.3 |
25.1 |
18.2 |
24.5 |
29.5 |
| 4:
Excellent (%) |
| 3:
Good (%) |
46.4 |
45.9 |
46.7 |
48.9 |
46.5 |
42.3 |
| 2:
Fair (%) |
20.3 |
23.1 |
18.1 |
21.6 |
20.7 |
15.4 |
| 1:
Poor (%) |
9.0 |
7.6 |
10.1 |
11.4 |
8.3 |
12.8 |
| |
All |
Women |
Men |
AfAm |
White |
Other |
| Staff
Resp: Campus food services |
15.3 |
16.0 |
14.8 |
18.6 |
15.0 |
15.5 |
| 4:
Excellent (%) |
| 3:
Good (%) |
45.5 |
43.9 |
46.7 |
46.5 |
46.3 |
37.1 |
| 2:
Fair (%) |
27.9 |
30.5 |
26.0 |
29.1 |
28.0 |
25.8 |
| 1:
Poor (%) |
11.3 |
9.7 |
12.6 |
5.8 |
10.8 |
21.6 |
| |
All |
Women |
Men |
AfAm |
White |
Other |
| Staff
Resp: Campus health services |
35.7 |
32.3 |
38.6 |
41.1 |
35.0 |
39.6 |
| 4:
Excellent (%) |
| 3:
Good (%) |
44.8 |
44.9 |
44.6 |
45.6 |
45.1 |
39.6 |
| 2:
Fair (%) |
14.4 |
17.0 |
12.1 |
12.2 |
14.4 |
15.6 |
| 1:
Poor (%) |
5.2 |
5.7 |
4.7 |
1.1 |
5.5 |
5.2 |
| |
All |
Women |
Men |
AfAm |
White |
Other |
| Staff
Resp: Campus counseling (not career) svcs |
35.3 |
33.7 |
36.8 |
34.7 |
36.5 |
27.7 |
| 4:
Excellent (%) |
| 3:
Good (%) |
40.2 |
40.6 |
39.9 |
49.0 |
38.0 |
46.8 |
| 2:
Fair (%) |
15.6 |
15.8 |
15.4 |
14.3 |
15.3 |
19.1 |
| 1:
Poor (%) |
8.8 |
9.9 |
7.9 |
2.0 |
10.2 |
6.4 |
| |
All |
Women |
Men |
AfAm |
White |
Other |
| Staff
Resp: Business svcs/cashier/student accts |
17.6 |
18.5 |
17.0 |
18.6 |
17.7 |
15.5 |
| 4:
Excellent (%) |
| 3:
Good (%) |
51.4 |
48.3 |
53.8 |
44.3 |
52.6 |
45.4 |
| 2:
Fair (%) |
20.8 |
23.5 |
18.6 |
25.8 |
19.5 |
28.9 |
| 1:
Poor (%) |
10.2 |
9.7 |
10.6 |
11.3 |
10.1 |
10.3 |
| |
All |
Women |
Men |
AfAm |
White |
Other |
| Staff
Resp: Residence life programs |
19.7 |
20.1 |
19.3 |
14.7 |
19.3 |
30.4 |
| 4:
Excellent (%) |
| 3:
Good (%) |
49.3 |
52.0 |
47.1 |
54.4 |
49.6 |
39.1 |
| 2:
Fair (%) |
23.2 |
21.9 |
24.2 |
25.0 |
23.3 |
19.6 |
| 1:
Poor (%) |
7.8 |
5.9 |
9.4 |
5.9 |
7.8 |
10.9 |
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For more information on
the 2002-2003 Graduating Senior Survey contact:
Dr. Nancy Whelchel, Associate Director for Survey Research
Office of Institutional Planning and Research
Box 7002
NCSU
Phone: (919) 515-4184
Email: Nancy_Whelchel@ncsu.edu
Posted: September, 2003
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