North Carolina State University
2002-2003 Graduating Senior Survey:
Frequency Distributions for Survey Items #11-16
(Evaluation of Academic Services)

This document reports the frequency distributions by gender and race/ethnicity of survey items #11-16 of the 2002-2003 Graduating Senior Survey. A table comparing mean ratings is available on the web.

Exact wording of question: Based on your last two years on this campus, how would you evaluate each of the following? (If you have not had enough experience with a service to evaluate it, please mark the response "Don't know/did not use" and then skip to the next service.)

Respondents selecting "don't know/did not use" have been excluded from the figures reported in this document.

Academic Services:
Academic Advising (In Major) | Research Support | Library Services | Technology Services | Career-related Services | Employment Services |


Q Academic Advising in Your Major


  All Women Men AfAm White Other
Advising: Access to advisor 46.2 47.4 45.2 45.9 46.5 43.8
4: Excellent (%)
3: Good (%) 33.5 31.9 34.9 36.2 33.0 37.1
2: Fair (%) 13.6 13.8 13.4 13.5 13.3 16.5
1: Poor (%) 6.6 6.8 6.4 4.3 7.2 2.6

  All Women Men AfAm White Other
Advising: Sufficient time with advisor 41.8 45.1 38.9 36.6 42.2 41.5
4: Excellent (%)
3: Good (%) 32.7 30.7 34.4 41.0 32.2 30.1
2: Fair (%) 16.7 16.1 17.2 14.2 16.3 23.8
1: Poor (%) 8.8 8.0 9.5 8.2 9.3 4.7

  All Women Men AfAm White Other
Advising: Accurate info. about degree req./courses 41.6 41.8 41.5 38.0 42.8 33.0
4: Excellent (%)
3: Good (%) 35.8 35.1 36.4 38.0 34.6 46.7
2: Fair (%) 15.0 15.9 14.2 16.1 14.7 17.3
1: Poor (%) 7.6 7.3 7.9 7.8 8.0 3.0

  All Women Men AfAm White Other
Advising: Knowledge of policies/procedures 35.4 35.4 35.4 31.4 36.2 30.7
4: Excellent (%)
3: Good (%) 44.3 44.8 43.8 46.5 44.0 45.0
2: Fair (%) 14.9 14.8 15.1 16.8 14.2 21.2
1: Poor (%) 5.4 5.1 5.6 5.4 5.6 3.2

  All Women Men AfAm White Other
Academic advising overall 38.5 39.2 37.9 33.5 39.6 32.3
4: Excellent (%)
3: Good (%) 39.2 38.0 40.3 46.6 38.1 43.4
2: Fair (%) 15.7 16.8 14.8 15.7 15.2 21.7
1: Poor (%) 6.5 6.0 7.0 4.2 7.1 2.5

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Q Research Support


  All Women Men AfAm White Other
Research: Access to faculty involved in research 32.3 35.7 29.8 28.0 33.6 23.8
4: Excellent (%)
3: Good (%) 44.5 46.8 42.7 50.0 43.3 50.8
2: Fair (%) 15.2 12.0 17.6 17.0 14.7 18.0
1: Poor (%) 8.0 5.6 9.9 5.0 8.4 7.4

  All Women Men AfAm White Other
Research: Access to up-to-date facilities 30.9 33.9 28.4 36.5 30.4 30.8
4: Excellent (%)
3: Good (%) 46.9 48.9 45.3 48.2 46.8 46.8
2: Fair (%) 15.8 13.8 17.4 12.4 15.9 17.3
1: Poor (%) 6.4 3.4 8.9 2.9 6.9 5.1

  All Women Men AfAm White Other
Research support overall 26.8 28.6 25.5 26.1 26.9 27.1
4: Excellent (%)
3: Good (%) 53.3 56.7 50.5 56.0 53.5 49.0
2: Fair (%) 15.7 12.6 18.3 14.9 15.3 20.0
1: Poor (%) 4.1 2.2 5.7 3.0 4.3 3.9

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Q Technology Services


  All Women Men AfAm White Other
Tech: Access to Internet 71.9 72.7 71.2 70.2 72.4 68.0
4: Excellent (%)
3: Good (%) 25.0 25.2 24.8 26.2 24.4 30.5
2: Fair (%) 2.8 1.9 3.5 2.6 2.9 1.5
1: Poor (%) 0.3 0.3 0.4 1.0 0.3 0.0

  All Women Men AfAm White Other
Tech: Hours of operation for computer labs 48.2 50.4 46.3 53.7 48.0 45.7
4: Excellent (%)
3: Good (%) 41.2 41.2 41.1 37.9 41.2 43.7
2: Fair (%) 8.4 6.8 9.7 6.8 8.7 7.0
1: Poor (%) 2.2 1.5 2.8 1.6 2.2 3.5

  All Women Men AfAm White Other
Tech: Access to up-to-date facilities 48.7 54.1 44.1 52.2 49.0 41.4
4: Excellent (%)
3: Good (%) 42.1 40.9 43.1 42.5 41.6 46.6
2: Fair (%) 7.3 4.7 9.5 4.8 7.3 10.5
1: Poor (%) 2.0 0.4 3.3 0.5 2.1 1.6

  All Women Men AfAm White Other
Tech: Access to trained staff for help 25.3 29.6 21.7 32.9 24.4 27.6
4: Excellent (%)
3: Good (%) 44.4 43.5 45.1 45.1 44.4 43.1
2: Fair (%) 23.1 21.8 24.2 16.8 23.9 21.8
1: Poor (%) 7.2 5.1 9.0 5.2 7.3 7.5

  All Women Men AfAm White Other
Tech: Training classes 26.8 27.9 26.0 37.8 25.3 29.2
4: Excellent (%)
3: Good (%) 47.7 48.0 47.5 43.2 48.6 43.4
2: Fair (%) 18.7 20.5 17.5 13.5 18.9 21.7
1: Poor (%) 6.9 3.5 9.0 5.4 7.1 5.7

  All Women Men AfAm White Other
Technology services overall 38.8 41.5 36.5 42.1 38.5 38.4
4: Excellent (%)
3: Good (%) 53.6 53.3 53.8 50.0 54.2 50.5
2: Fair (%) 6.4 4.9 7.7 7.4 6.1 9.6
1: Poor (%) 1.2 0.4 1.9 0.5 1.2 1.5

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Q Library Services


  All Women Men AfAm White Other
Library: Hours of operation 52.1 52.3 51.9 62.1 50.8 55.5
4: Excellent (%)
3: Good (%) 38.2 40.1 36.5 32.1 39.2 33.5
2: Fair (%) 7.3 6.0 8.5 4.2 7.6 7.0
1: Poor (%) 2.4 1.6 3.2 1.6 2.4 4.0

  All Women Men AfAm White Other
Library: Staff responsiveness 44.3 44.7 43.9 48.7 43.4 48.7
4: Excellent (%)
3: Good (%) 47.6 46.7 48.5 45.0 48.4 42.4
2: Fair (%) 6.9 7.7 6.2 5.3 7.1 6.8
1: Poor (%) 1.2 0.9 1.5 1.1 1.1 2.1

  All Women Men AfAm White Other
Library: Access to databases/collections 48.9 49.5 48.4 51.6 48.2 53.6
4: Excellent (%)
3: Good (%) 44.8 44.1 45.4 41.4 45.7 38.0
2: Fair (%) 5.7 5.9 5.5 6.5 5.5 6.8
1: Poor (%) 0.6 0.5 0.7 0.5 0.6 1.6

  All Women Men AfAm White Other
Library: Training to use library 29.1 30.8 27.5 39.6 27.8 30.8
4: Excellent (%)
3: Good (%) 42.3 43.1 41.7 41.5 42.1 45.5
2: Fair (%) 21.7 20.2 23.0 15.9 22.6 18.6
1: Poor (%) 6.9 6.0 7.8 3.0 7.5 5.1

  All Women Men AfAm White Other
Library services overall 41.7 43.3 40.2 46.6 40.9 45.2
4: Excellent (%)
3: Good (%) 52.6 51.3 53.7 48.7 53.5 46.2
2: Fair (%) 5.4 5.1 5.7 4.2 5.3 8.1
1: Poor (%) 0.4 0.3 0.5 0.5 0.3 0.5

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Q Career-related Services


  All Women Men AfAm White Other
Career: Oppor. for career assistance 31.7 35.6 28.4 32.3 32.1 26.2
4: Excellent (%)
3: Good (%) 50.2 48.3 51.7 52.8 49.7 52.4
2: Fair (%) 15.3 14.3 16.2 13.7 15.3 17.2
1: Poor (%) 2.9 1.9 3.8 1.2 2.9 4.1

  All Women Men AfAm White Other
Career: Info. on internships, co-op, etc. 34.9 38.6 31.8 37.1 34.5 37.0
4: Excellent (%)
3: Good (%) 43.8 41.1 46.1 44.1 43.8 43.2
2: Fair (%) 16.5 16.4 16.6 17.6 16.6 14.2
1: Poor (%) 4.7 3.9 5.4 1.2 5.0 5.6

  All Women Men AfAm White Other
Career: Resources available to explore options 29.4 33.0 26.3 33.9 28.7 31.2
4: Excellent (%)
3: Good (%) 48.5 44.9 51.6 48.5 48.7 46.1
2: Fair (%) 17.7 18.0 17.5 17.0 17.9 17.5
1: Poor (%) 4.4 4.1 4.6 0.6 4.7 5.2

  All Women Men AfAm White Other
Career: Info. through Internet and other technology 36.1 39.6 33.0 40.6 35.9 33.3
4: Excellent (%)
3: Good (%) 49.1 46.5 51.2 48.2 49.0 50.3
2: Fair (%) 12.5 12.0 13.0 10.6 12.7 12.7
1: Poor (%) 2.4 1.9 2.8 0.6 2.4 3.6

  All Women Men AfAm White Other
Career-related services overall 29.1 33.3 25.5 33.1 28.8 28.1
4: Excellent (%)
3: Good (%) 53.3 50.9 55.3 56.8 52.9 53.3
2: Fair (%) 15.3 13.9 16.5 9.5 15.8 16.2
1: Poor (%) 2.3 1.9 2.7 0.6 2.5 2.4

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Q Employment Services

  All Women Men AfAm White Other
Employment: Resume preparation 32.1 32.6 31.6 33.1 31.9 32.5
4: Excellent (%)
3: Good (%) 49.0 48.1 49.7 51.4 48.9 47.6
2: Fair (%) 14.3 15.1 13.6 14.2 14.2 15.1
1: Poor (%) 4.7 4.2 5.1 1.4 5.0 4.8

  All Women Men AfAm White Other
Employment: interview prep skills 26.1 27.7 24.8 34.3 25.0 27.0
4: Excellent (%)
3: Good (%) 46.2 43.4 48.4 44.0 46.5 46.1
2: Fair (%) 20.4 22.6 18.7 19.4 20.6 20.0
1: Poor (%) 7.3 6.3 8.1 2.2 7.9 7.0

  All Women Men AfAm White Other
Employment: access to career fairs, job listings, etc. 34.3 37.3 31.7 40.2 33.7 33.6
4: Excellent (%)
3: Good (%) 47.1 44.2 49.6 45.7 47.2 48.0
2: Fair (%) 14.6 15.0 14.2 11.6 15.0 13.8
1: Poor (%) 4.0 3.4 4.5 2.4 4.1 4.6

  All Women Men AfAm White Other
Employment search assistance overall 26.8 28.4 25.5 30.6 26.4 27.3
4: Excellent (%)
3: Good (%) 53.3 52.6 53.9 54.8 53.5 50.0
2: Fair (%) 15.8 16.0 15.7 13.4 16.0 16.7
1: Poor (%) 4.1 3.1 4.9 1.3 4.2 6.0

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For more information on the 2002-2003 Graduating Senior Survey contact:
Dr. Nancy Whelchel, Associate Director for Survey Research
Office of Institutional Planning and Research
Box 7002
NCSU
Phone: (919) 515-4184
Email: Nancy_Whelchel@ncsu.edu

Posted: September, 2003

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