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Sophomore Student Survey Trends, 1998-2008:
Frequency Distributions for Non-Academic Services



Note: Due to a change in response option order for the non-academic service items, the following tables do not present results from 2008. For 2008 results for these items, see the 2008 Sophomore Survey: All Respondents report.

Non-Academic Service Areas
Service Area: Registration Process 1998 1999 2000 2002 2004 2006
4: Excellent 17.2% 24.5% 22.2% 30.1% 28.0% 29.5%
3: Good 53.3% 52.3% 55.2% 53.9% 51.5% 54.5%
2: Fair 23.0% 19.5% 18.1% 13.9% 16.2% 13.4%
1: Poor 6.5% 3.7% 4.6% 2.2% 4.3% 2.6%
Total N 962 1,137 1,289 1,487 1,158 1,390


Service Area: Financial Aid Services 1998 1999 2000
4: Excellent 19.9% 20.6% 11.3%
3: Good 52.3% 48.7% 48.4%
2: Fair 21.4% 23.2% 26.9%
1: Poor 6.5% 7.4% 13.4%
Total N 604 659 770


Service Area: Finaid app/award process 2002 2004 2006
4: Excellent 22.1% 22.7% 26.0%
3: Good 45.9% 51.7% 46.8%
2: Fair 21.8% 18.2% 18.7%
1: Poor 10.1% 7.4% 8.5%
Total N 849 664 886


Service Area: Finaid disbursement process 2002 2004 2006
4: Excellent 22.3% 24.5% 27.2%
3: Good 46.9% 48.7% 43.6%
2: Fair 20.6% 18.9% 21.1%
1: Poor 10.2% 7.9% 8.0%
Total N 791 597 809


Service Area: Food Services 1998 1999 2000 2002 2004 2006
4: Excellent 6.4% 6.4% 7.0% 8.9% 12.8% 14.1%
3: Good 39.3% 34.4% 40.2% 43.3% 50.0% 42.7%
2: Fair 35.3% 38.3% 35.6% 34.2% 28.4% 31.4%
1: Poor 19.1% 20.9% 17.3% 13.6% 8.9% 11.8%
Total N 866 913 1,105 1,271 1,001 1,249


Service Area: Health Services 1998 1999 2000 2002 2004 2006
4: Excellent 22.3% 28.7% 33.3% 32.8% 29.3% 31.6%
3: Good 48.5% 48.4% 49.3% 48.6% 51.7% 51.3%
2: Fair 21.4% 17.5% 14.3% 14.7% 14.4% 14.0%
1: Poor 7.7% 5.4% 3.1% 3.9% 4.7% 3.1%
Total N 723 798 976 1,113 817 1,129


Service Area: Counseling (not career) 1998 1999 2000 2002 2004 2006
4: Excellent 29.9% 26.4% 20.9% 29.3% 24.6% 32.3%
3: Good 46.3% 51.7% 49.5% 52.1% 53.5% 50.8%
2: Fair 18.3% 17.0% 23.4% 12.6% 17.6% 14.4%
1: Poor 5.6% 4.9% 6.3% 6.0% 4.3% 2.5%
Total N 268 288 368 382 301 439


Service Area: Business Services/Cashier 1998 1999 2000 2002 2004 2006
4: Excellent 16.7% 16.4% 16.0% 19.9% 22.6% 24.8%
3: Good 61.0% 55.9% 52.7% 55.7% 60.5% 61.4%
2: Fair 18.9% 23.0% 23.6% 19.0% 14.8% 11.8%
1: Poor 3.4% 4.6% 7.7% 5.5% 2.1% 2.0%
Total N 795 803 966 1,081 802 1,011


Service Area: Residence Life Programs 1998 1999 2000 2002 2004 2006
4: Excellent 13.6% 12.5% 15.1% 15.5% 19.7% 22.1%
3: Good 50.3% 48.0% 48.5% 51.7% 53.4% 52.4%
2: Fair 27.7% 32.0% 27.8% 24.0% 21.9% 21.3%
1: Poor 8.3% 7.5% 8.6% 8.8% 5.0% 4.2%
Total N 696 694 837 951 758 977


Service Area: Opps. in Ex-Curric Activities 1998 1999 2000 2002 2004 2006
4: Excellent 36.8% 37.0% 33.0% 34.0% 37.5% 33.6%
3: Good 47.9% 47.5% 48.7% 50.8% 48.9% 53.4%
2: Fair 13.4% 13.0% 15.0% 12.4% 11.6% 10.9%
1: Poor 1.8% 2.5% 3.2% 2.8% 2.0% 2.1%
Total N 826 833 1,020 1,180 906 1,138


Service Area: Opps. in Commun Service Projs 1998 1999 2000 2002 2004 2006
4: Excellent 20.2% 18.4% 20.7% 22.0% 27.7% 25.8%
3: Good 43.4% 43.3% 42.8% 48.5% 49.3% 50.3%
2: Fair 26.9% 29.3% 28.1% 24.4% 19.8% 18.8%
1: Poor 9.5% 9.0% 8.4% 5.1% 3.1% 5.2%
Total N 569 663 835 981 762 927


Service Area: Opps. to Develop Ldrshp Skills 1998 1999 2000 2002 2004 2006
4: Excellent 23.9% 26.5% 24.0% 25.0% 28.5% 29.3%
3: Good 45.4% 46.2% 46.2% 48.0% 49.9% 50.5%
2: Fair 23.5% 23.4% 25.0% 22.2% 18.9% 16.0%
1: Poor 7.2% 3.8% 4.9% 4.9% 2.7% 4.2%
Total N 654 785 977 1,092 852 1,015
Return to Overview of Results
 

Non-Academic Services' Staff Responsiveness
Staff Responsiveness: Registration Process 1998 1999 2000 2002 2004 2006
4: Excellent 17.5% 21.8% 19.9% 24.1% 23.0% 23.3%
3: Good 53.7% 51.8% 54.9% 53.7% 54.4% 55.6%
2: Fair 24.6% 22.2% 19.7% 18.2% 19.0% 16.3%
1: Poor 4.2% 4.2% 5.5% 4.1% 3.6% 4.8%
Total N 806 935 1,070 1,205 916 936


Staff Responsiveness: Financial Aid Services 1998 1999 2000
4: Excellent 17.7% 20.2% 14.3%
3: Good 46.0% 45.5% 41.9%
2: Fair 27.6% 22.3% 27.4%
1: Poor 8.7% 12.0% 16.4%
Total N 565 593 720


Staff Resp: Finaid app/award process 2002 2004 2006
4: Excellent 21.9% 24.5% 22.7%
3: Good 43.5% 51.3% 48.0%
2: Fair 24.0% 18.1% 19.8%
1: Poor 10.7% 6.2% 9.5%
Total N 718 548 611


Staff Resp: Finaid disbursement process 2002 2004 2006
4: Excellent 20.1% 23.8% 23.0%
3: Good 46.0% 52.1% 48.2%
2: Fair 23.4% 17.5% 20.6%
1: Poor 10.6% 6.5% 8.3%
Total N 668 474 544


Staff Responsiveness: Food Services 1998 1999 2000 2002 2004 2006
4: Excellent 9.7% 12.6% 14.1% 15.3% 19.9% 18.4%
3: Good 37.1% 40.7% 40.6% 45.4% 49.6% 48.8%
2: Fair 33.5% 28.0% 32.4% 28.1% 23.8% 24.1%
1: Poor 19.7% 18.7% 12.9% 11.2% 6.8% 8.7%
Total N 795 828 989 1,088 825 882


Staff Responsiveness: Health Services 1998 1999 2000 2002 2004 2006
4: Excellent 27.9% 31.0% 33.5% 35.0% 31.9% 33.5%
3: Good 44.5% 43.6% 44.4% 44.4% 46.6% 47.8%
2: Fair 19.2% 18.3% 17.4% 15.9% 16.1% 13.9%
1: Poor 8.4% 7.1% 4.7% 4.8% 5.4% 4.8%
Total N 667 722 887 958 745 786


Staff Responsiveness: Counseling (not career) 1998 1999 2000 2002 2004 2006
4: Excellent 30.0% 35.0% 21.5% 30.4% 25.4% 29.2%
3: Good 46.0% 42.9% 48.6% 43.9% 50.8% 47.6%
2: Fair 16.0% 16.9% 21.5% 16.7% 15.8% 17.7%
1: Poor 8.0% 5.1% 8.3% 9.0% 7.9% 5.6%
Total N 250 254 362 312 240 288


Staff Responsiveness: Business Services/Cashier 1998 1999 2000 2002 2004 2006
4: Excellent 16.9% 17.2% 17.8% 21.9% 24.2% 23.2%
3: Good 54.6% 51.3% 47.9% 48.7% 55.7% 58.1%
2: Fair 22.6% 23.7% 23.1% 22.0% 16.3% 15.4%
1: Poor 5.9% 7.9% 11.3% 7.5% 3.8% 3.3%
Total N 744 723 861 929 652 689


Staff Responsiveness: Residence Life Programs 1998 1999 2000 2002 2004 2006
4: Excellent 17.2% 18.3% 18.4% 20.6% 20.4% 21.6%
3: Good 49.2% 47.8% 48.8% 47.5% 57.0% 54.1%
2: Fair 24.5% 25.3% 24.3% 22.6% 17.3% 18.7%
1: Poor 9.1% 8.6% 8.6% 9.2% 5.3% 5.6%
Total N 646 617 746 795 619 675
Return to Overview of Results
 
Financial Aid Staff
Finaid staff: Reception 2002 2004 2006 2008
4: Excellent 24.3% 24.3% 29.6% 35.7%
3: Good 50.9% 55.4% 53.7% 49.9%
2: Fair 17.0% 15.4% 13.6% 12.3%
1: Poor 7.8% 4.9% 3.1% 2.1%
Total N 637 448 581 535


Finaid staff: Phone 2002 2004 2006 2008
4: Excellent 23.4% 22.3% 28.9% 31.9%
3: Good 45.0% 55.4% 48.7% 49.4%
2: Fair 21.8% 17.2% 17.7% 15.6%
1: Poor 9.9% 5.1% 4.6% 3.1%
Total N 565 408 519 480


Finaid staff: Advisor 2002 2004 2006 2008
4: Excellent 31.9% 33.4% 35.3% 37.5%
3: Good 44.8% 48.4% 47.0% 48.8%
2: Fair 17.0% 14.7% 13.2% 10.5%
1: Poor 6.3% 3.4% 4.5% 3.1%
Total N 558 407 555 514
Return to Overview of Results


For more information on trends in the Sophomore Student Survey contact:
Dr. Nancy Whelchel, Associate Director for Survey Research
Office of Institutional Planning and Research
Box 7002
NCSU
Phone: (919) 515-4184
Email: Nancy_Whelchel@ncsu.edu

Posted: May 2010

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