North Carolina State University
Sophomore Student Survey Trends, 1998-2008:
Frequency Distributions for Non-Academic Services

Note: Due to a change in response option order for the non-academic service items, the following tables do not present results from 2008. For 2008 results for these items, see the 2008 Sophomore Survey: All Respondents report.

Non-Academic Service Areas

Service Area: Registration Process	1998	1999	2000	2002	2004	2006
4: Excellent	17.2%	24.5%	22.2%	30.1%	28.0%	29.5%
3: Good	53.3%	52.3%	55.2%	53.9%	51.5%	54.5%
2: Fair	23.0%	19.5%	18.1%	13.9%	16.2%	13.4%
1: Poor	6.5%	3.7%	4.6%	2.2%	4.3%	2.6%
Total N	962	1,137	1,289	1,487	1,158	1,390

Service Area: Financial Aid Services	1998	1999	2000
4: Excellent	19.9%	20.6%	11.3%
3: Good	52.3%	48.7%	48.4%
2: Fair	21.4%	23.2%	26.9%
1: Poor	6.5%	7.4%	13.4%
Total N	604	659	770

Service Area: Finaid app/award process	2002	2004	2006
4: Excellent	22.1%	22.7%	26.0%
3: Good	45.9%	51.7%	46.8%
2: Fair	21.8%	18.2%	18.7%
1: Poor	10.1%	7.4%	8.5%
Total N	849	664	886

Service Area: Finaid disbursement process	2002	2004	2006
4: Excellent	22.3%	24.5%	27.2%
3: Good	46.9%	48.7%	43.6%
2: Fair	20.6%	18.9%	21.1%
1: Poor	10.2%	7.9%	8.0%
Total N	791	597	809

Service Area: Food Services	1998	1999	2000	2002	2004	2006
4: Excellent	6.4%	6.4%	7.0%	8.9%	12.8%	14.1%
3: Good	39.3%	34.4%	40.2%	43.3%	50.0%	42.7%
2: Fair	35.3%	38.3%	35.6%	34.2%	28.4%	31.4%
1: Poor	19.1%	20.9%	17.3%	13.6%	8.9%	11.8%
Total N	866	913	1,105	1,271	1,001	1,249

Service Area: Health Services	1998	1999	2000	2002	2004	2006
4: Excellent	22.3%	28.7%	33.3%	32.8%	29.3%	31.6%
3: Good	48.5%	48.4%	49.3%	48.6%	51.7%	51.3%
2: Fair	21.4%	17.5%	14.3%	14.7%	14.4%	14.0%
1: Poor	7.7%	5.4%	3.1%	3.9%	4.7%	3.1%
Total N	723	798	976	1,113	817	1,129

Service Area: Counseling (not career)	1998	1999	2000	2002	2004	2006
4: Excellent	29.9%	26.4%	20.9%	29.3%	24.6%	32.3%
3: Good	46.3%	51.7%	49.5%	52.1%	53.5%	50.8%
2: Fair	18.3%	17.0%	23.4%	12.6%	17.6%	14.4%
1: Poor	5.6%	4.9%	6.3%	6.0%	4.3%	2.5%
Total N	268	288	368	382	301	439

Service Area: Business Services/Cashier	1998	1999	2000	2002	2004	2006
4: Excellent	16.7%	16.4%	16.0%	19.9%	22.6%	24.8%
3: Good	61.0%	55.9%	52.7%	55.7%	60.5%	61.4%
2: Fair	18.9%	23.0%	23.6%	19.0%	14.8%	11.8%
1: Poor	3.4%	4.6%	7.7%	5.5%	2.1%	2.0%
Total N	795	803	966	1,081	802	1,011

Service Area: Residence Life Programs	1998	1999	2000	2002	2004	2006
4: Excellent	13.6%	12.5%	15.1%	15.5%	19.7%	22.1%
3: Good	50.3%	48.0%	48.5%	51.7%	53.4%	52.4%
2: Fair	27.7%	32.0%	27.8%	24.0%	21.9%	21.3%
1: Poor	8.3%	7.5%	8.6%	8.8%	5.0%	4.2%
Total N	696	694	837	951	758	977

Service Area: Opps. in Ex-Curric Activities	1998	1999	2000	2002	2004	2006
4: Excellent	36.8%	37.0%	33.0%	34.0%	37.5%	33.6%
3: Good	47.9%	47.5%	48.7%	50.8%	48.9%	53.4%
2: Fair	13.4%	13.0%	15.0%	12.4%	11.6%	10.9%
1: Poor	1.8%	2.5%	3.2%	2.8%	2.0%	2.1%
Total N	826	833	1,020	1,180	906	1,138

Service Area: Opps. in Commun Service Projs	1998	1999	2000	2002	2004	2006
4: Excellent	20.2%	18.4%	20.7%	22.0%	27.7%	25.8%
3: Good	43.4%	43.3%	42.8%	48.5%	49.3%	50.3%
2: Fair	26.9%	29.3%	28.1%	24.4%	19.8%	18.8%
1: Poor	9.5%	9.0%	8.4%	5.1%	3.1%	5.2%
Total N	569	663	835	981	762	927

Service Area: Opps. to Develop Ldrshp Skills	1998	1999	2000	2002	2004	2006
4: Excellent	23.9%	26.5%	24.0%	25.0%	28.5%	29.3%
3: Good	45.4%	46.2%	46.2%	48.0%	49.9%	50.5%
2: Fair	23.5%	23.4%	25.0%	22.2%	18.9%	16.0%
1: Poor	7.2%	3.8%	4.9%	4.9%	2.7%	4.2%
Total N	654	785	977	1,092	852	1,015

Return to Overview of Results
 

Non-Academic Services' Staff Responsiveness

Staff Responsiveness: Registration Process	1998	1999	2000	2002	2004	2006
4: Excellent	17.5%	21.8%	19.9%	24.1%	23.0%	23.3%
3: Good	53.7%	51.8%	54.9%	53.7%	54.4%	55.6%
2: Fair	24.6%	22.2%	19.7%	18.2%	19.0%	16.3%
1: Poor	4.2%	4.2%	5.5%	4.1%	3.6%	4.8%
Total N	806	935	1,070	1,205	916	936

Staff Responsiveness: Financial Aid Services	1998	1999	2000
4: Excellent	17.7%	20.2%	14.3%
3: Good	46.0%	45.5%	41.9%
2: Fair	27.6%	22.3%	27.4%
1: Poor	8.7%	12.0%	16.4%
Total N	565	593	720

Staff Resp: Finaid app/award process	2002	2004	2006
4: Excellent	21.9%	24.5%	22.7%
3: Good	43.5%	51.3%	48.0%
2: Fair	24.0%	18.1%	19.8%
1: Poor	10.7%	6.2%	9.5%
Total N	718	548	611

Staff Resp: Finaid disbursement process	2002	2004	2006
4: Excellent	20.1%	23.8%	23.0%
3: Good	46.0%	52.1%	48.2%
2: Fair	23.4%	17.5%	20.6%
1: Poor	10.6%	6.5%	8.3%
Total N	668	474	544

Staff Responsiveness: Food Services	1998	1999	2000	2002	2004	2006
4: Excellent	9.7%	12.6%	14.1%	15.3%	19.9%	18.4%
3: Good	37.1%	40.7%	40.6%	45.4%	49.6%	48.8%
2: Fair	33.5%	28.0%	32.4%	28.1%	23.8%	24.1%
1: Poor	19.7%	18.7%	12.9%	11.2%	6.8%	8.7%
Total N	795	828	989	1,088	825	882

Staff Responsiveness: Health Services	1998	1999	2000	2002	2004	2006
4: Excellent	27.9%	31.0%	33.5%	35.0%	31.9%	33.5%
3: Good	44.5%	43.6%	44.4%	44.4%	46.6%	47.8%
2: Fair	19.2%	18.3%	17.4%	15.9%	16.1%	13.9%
1: Poor	8.4%	7.1%	4.7%	4.8%	5.4%	4.8%
Total N	667	722	887	958	745	786

Staff Responsiveness: Counseling (not career)	1998	1999	2000	2002	2004	2006
4: Excellent	30.0%	35.0%	21.5%	30.4%	25.4%	29.2%
3: Good	46.0%	42.9%	48.6%	43.9%	50.8%	47.6%
2: Fair	16.0%	16.9%	21.5%	16.7%	15.8%	17.7%
1: Poor	8.0%	5.1%	8.3%	9.0%	7.9%	5.6%
Total N	250	254	362	312	240	288

Staff Responsiveness: Business Services/Cashier	1998	1999	2000	2002	2004	2006
4: Excellent	16.9%	17.2%	17.8%	21.9%	24.2%	23.2%
3: Good	54.6%	51.3%	47.9%	48.7%	55.7%	58.1%
2: Fair	22.6%	23.7%	23.1%	22.0%	16.3%	15.4%
1: Poor	5.9%	7.9%	11.3%	7.5%	3.8%	3.3%
Total N	744	723	861	929	652	689

Staff Responsiveness: Residence Life Programs	1998	1999	2000	2002	2004	2006
4: Excellent	17.2%	18.3%	18.4%	20.6%	20.4%	21.6%
3: Good	49.2%	47.8%	48.8%	47.5%	57.0%	54.1%
2: Fair	24.5%	25.3%	24.3%	22.6%	17.3%	18.7%
1: Poor	9.1%	8.6%	8.6%	9.2%	5.3%	5.6%
Total N	646	617	746	795	619	675

Return to Overview of Results
 
Financial Aid Staff

Finaid staff: Reception	2002	2004	2006	2008
4: Excellent	24.3%	24.3%	29.6%	35.7%
3: Good	50.9%	55.4%	53.7%	49.9%
2: Fair	17.0%	15.4%	13.6%	12.3%
1: Poor	7.8%	4.9%	3.1%	2.1%
Total N	637	448	581	535

Finaid staff: Phone	2002	2004	2006	2008
4: Excellent	23.4%	22.3%	28.9%	31.9%
3: Good	45.0%	55.4%	48.7%	49.4%
2: Fair	21.8%	17.2%	17.7%	15.6%
1: Poor	9.9%	5.1%	4.6%	3.1%
Total N	565	408	519	480

Finaid staff: Advisor	2002	2004	2006	2008
4: Excellent	31.9%	33.4%	35.3%	37.5%
3: Good	44.8%	48.4%	47.0%	48.8%
2: Fair	17.0%	14.7%	13.2%	10.5%
1: Poor	6.3%	3.4%	4.5%	3.1%
Total N	558	407	555	514

Return to Overview of Results

For more information on trends in the Sophomore Student Survey contact:
Dr. Nancy Whelchel, Associate Director for Survey Research
Office of Institutional Planning and Research
Box 7002
NCSU
Phone: (919) 515-4184
Email: Nancy_Whelchel@ncsu.edu

Posted: May 2010

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