North Carolina State University
1999 Sophomore Student Survey:
Gender and Racial/Ethnic Comparisons
of Evaluations of Student Services
This document reports survey data on gender and racial/ethnic differences in respondents’ ratings of students services. Specifically, results are presented for perceptions of campus safety, and assessments of academic services outside the classroom, and assessments of non-academic services and related staff. Survey results for all respondents are provided in "1999 Sophomore Student Survey: All Respondents." For information about the survey and analysis methods see "1999 Sophomore Student Survey: Introduction, Methods, and Student Demographic Profile."
Campus Safety | Services Outside the Classroom | Non-Academic Service Areas
|
Have sufficient steps been taken to ensure safety? (%) |
All |
Female |
Male |
Af. Am. |
White |
Other |
|
Yes |
65.5% |
58.7% |
70.9% |
57.1% |
66.7% |
62.5% |
|
No |
11.7% |
16.6% |
8.0% |
20.0% |
10.7% |
13.8% |
|
Not sure |
22.7% |
24.7% |
21.2% |
22.9% |
22.6% |
23.8% |
|
|
||||||
|
All |
Female |
Male |
Af.Am. |
White |
Other |
|
|
Library |
||||||
|
Hours of operation |
3.77 |
3.78 |
3.77 |
3.78 |
3.78 |
3.70 |
|
Access to databases and collections |
3.50 |
3.49 |
3.51 |
3.54 |
3.50 |
3.45 |
|
Training to use library |
2.75 |
2.71 |
2.78 |
2.95 |
2.72 |
2.81 |
|
Library services overall |
3.45 |
3.43 |
3.47 |
3.51 |
3.46 |
3.30 |
|
Technology |
||||||
|
Access to the Internet |
3.65 |
3.63 |
3.66 |
3.78 |
3.63 |
3.62 |
|
Hours of operation for computer center/labs |
3.38 |
3.38 |
3.38 |
3.55 |
3.35 |
3.45 |
|
Access to up-to-date facilities |
3.34 |
3.35 |
3.34 |
3.46 |
3.34 |
3.25 |
|
Technology training classes |
2.85 |
2.78 |
2.90 |
3.07 |
2.82 |
2.96 |
|
Access to trained staff for help |
2.75 |
2.75 |
2.75 |
2.86 |
2.74 |
2.71 |
|
Technology services overall |
3.29 |
3.26 |
3.32 |
3.40 |
3.29 |
3.23 |
|
Career-related Services |
||||||
|
Info avail through computers/Internet |
3.29 |
3.27 |
3.30 |
3.42 |
3.27 |
3.22 |
|
Information on internships and co-ops |
3.20 |
3.20 |
3.20 |
3.20 |
3.20 |
3.20 |
|
Opportunity for career assistance |
3.19 |
3.21 |
3.17 |
3.35 |
3.18 |
3.13 |
|
Resources available to explore options |
3.16 |
3.17 |
3.15 |
3.24 |
3.15 |
3.14 |
|
Career-related services overall |
3.21 |
3.22 |
3.19 |
3.29 |
3.20 |
3.19 |
|
Academic Advising |
||||||
|
Access to advisor |
3.08 |
3.06 |
3.10 |
2.95 |
3.09 |
3.14 |
|
Accurate information about requirements |
3.08 |
3.03 |
3.11 |
3.05 |
3.08 |
3.12 |
|
Knowledge of campus policies |
3.04 |
3.01 |
3.06 |
3.03 |
3.04 |
3.03 |
|
Sufficient time with advisor |
2.97 |
2.96 |
2.98 |
2.91 |
2.98 |
2.99 |
|
Academic advising services overall |
3.03 |
2.99 |
3.07 |
3.03 |
3.04 |
2.99 |
|
Labs and Tutoring Services |
||||||
|
Mathematics |
3.10 |
3.10 |
3.09 |
3.33 |
3.06 |
3.00 |
|
Writing |
3.00 |
3.03 |
2.97 |
3.16 |
2.95 |
3.09 |
|
Study Skills |
2.92 |
2.91 |
2.94 |
3.05 |
2.90 |
2.96 |
|
Reading |
2.87 |
2.80 |
2.90 |
2.86 |
2.87 |
2.83 |
|
Labs/tutoring services overall |
3.07 |
3.05 |
3.09 |
3.14 |
3.07 |
2.95 |
|
Orientation of new students |
||||||
|
Helpfulness of orientation staff |
3.13 |
3.17 |
3.10 |
3.16 |
3.12 |
3.20 |
|
Accommodations |
2.88 |
2.86 |
2.89 |
2.93 |
2.87 |
2.96 |
|
Length of orientation session |
2.85 |
2.88 |
2.82 |
2.98 |
2.82 |
2.95 |
|
Quality of orientation programs |
2.77 |
2.79 |
2.76 |
2.98 |
2.74 |
2.93 |
|
Overall effectiveness of orientation |
2.87 |
2.91 |
2.83 |
3.07 |
2.84 |
3.02 |
|
Campus Bookstore |
||||||
|
Timely availability of course materials |
2.77 |
2.78 |
2.76 |
2.87 |
2.75 |
2.84 |
Evaluation of Non-Academic Service Areas
|
(Based on scale where 4=’excellent’ 3=’good’ 2=’fair’ and 1=’poor’) |
||||||
|
All |
Female |
Male |
Af.Am. |
White |
Other |
|
|
Registration Process |
2.98 |
2.94 |
3.00 |
3.05 |
2.97 |
2.95 |
|
Financial Aid Services |
2.83 |
2.81 |
2.84 |
2.85 |
2.83 |
2.78 |
|
Food Services |
2.26 |
2.23 |
2.29 |
2.21 |
2.28 |
2.11 |
|
Health Services |
3.00 |
2.95 |
3.05 |
3.06 |
2.99 |
3.06 |
|
Counseling (not career) |
3.00 |
2.96 |
3.02 |
3.13 |
2.99 |
2.89 |
|
Business Services/Cashier |
2.84 |
2.89 |
2.81 |
2.72 |
2.87 |
2.78 |
|
Residence Life Programs |
2.66 |
2.72 |
2.61 |
2.71 |
2.65 |
2.59 |
|
Extra-Curricular Activities |
3.19 |
3.16 |
3.21 |
3.30 |
3.19 |
3.02 |
|
Community Service Projects |
2.71 |
2.76 |
2.67 |
3.00 |
2.67 |
2.71 |
|
Leadership Skills |
2.95 |
2.97 |
2.94 |
3.18 |
2.94 |
2.74 |
Evaluation of Non-Academic Services’ Staff Responsiveness
|
|
||||||
|
All |
Female |
Male |
Af.Am. |
White |
Other |
|
|
Registration Process |
2.91 |
2.86 |
2.95 |
2.88 |
2.92 |
2.80 |
|
Financial Aid Services |
2.74 |
2.65 |
2.82 |
2.63 |
2.76 |
2.76 |
|
Food Services |
2.47 |
2.47 |
2.47 |
2.59 |
2.46 |
2.37 |
|
Health Services |
2.99 |
2.92 |
3.04 |
2.96 |
2.98 |
3.09 |
|
Counseling (not career) |
3.08 |
3.01 |
3.11 |
3.19 |
3.08 |
2.96 |
|
Business Services/Cashier |
2.78 |
2.75 |
2.80 |
2.54 |
2.82 |
2.69 |
|
Residence Life Programs |
2.76 |
2.80 |
2.72 |
2.72 |
2.77 |
2.64 |
For more information on the 1999 Sophomore Student Survey contact:
Dr. Nancy Whelchel, Associate Director for Survey Research
Office of Institutional Planning and Research
Box 7002
NCSU
Phone: (919) 515-4184
Email: Nancy_Whelchel@ncsu.edu
Posted: February, 2000
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