North Carolina State University
2010 Sophomore Student Survey:
College Comparisons of
Evaluations of Student Services

This document reports survey data on college differences in respondents' assessment of student services at NC State. Specifically, results are presented for both academic and non-academic services, the university's online systems, and financial aid services. Survey results for all respondents are provided in "2010 Sophomore Student Survey: All Respondents." For information about the survey and analysis methods see "2010 Sophomore Student Survey: Introduction, Methods, and Student Demographic Profile." For exact question wording, see the survey instrument, or click on the "Q" in the table headers below.

Help Outside the Classroom | Non-Academic Service Areas | University Online Systems | Financial Aid Services

Help Outside the Classroom

Q Academic Assistance or Tutoring

Availability of academic assistance or tutoring services on campus	NCSU	College/School
		CALS	CED	CHASS	CNR	COE	COM	COT	PAMS
Mean Rating	3.82	3.83	3.76	3.69	4.00	3.84	3.85	4.22	4.10
5: Very satisfied	20.2%	22.3%	16.2%	17.1%	18.2%	19.1%	25.4%	34.8%	30.0%
4: Satisfied	52.9%	52.4%	54.1%	48.8%	68.2%	55.2%	46.3%	52.2%	50.0%
3: Neither satisfied nor dissatisfied	17.8%	12.6%	21.6%	23.3%	9.1%	17.5%	19.4%	13.0%	20.0%
2: Dissatisfied	7.1%	10.7%	5.4%	7.8%	4.5%	6.6%	6.0%	.	.
1: Very dissatisfied	2.0%	1.9%	2.7%	3.1%	.	1.6%	3.0%	.	.
Total (N)	594	103	37	129	22	183	67	23	10

Academic assistance or tutoring: Writing	NCSU	College/School
		CALS	CED	CHASS	CNR	COE	COM	COT	PAMS
Mean Rating	3.83	3.87	4.00	3.83	3.80	3.81	3.81	3.92	4.14
5: Very satisfied	20.5%	22.2%	35.3%	19.0%	10.0%	17.3%	25.0%	16.7%	28.6%
4: Satisfied	46.6%	46.7%	29.4%	50.8%	60.0%	48.1%	36.1%	66.7%	57.1%
3: Neither satisfied nor dissatisfied	29.0%	26.7%	35.3%	23.8%	30.0%	33.3%	36.1%	8.3%	14.3%
2: Dissatisfied	3.2%	4.4%	.	6.3%	.	1.2%	.	8.3%	.
1: Very dissatisfied	0.7%	.	.	.	.	.	2.8%	.	.
Total (N)	283	45	17	63	10	81	36	12	7

Academic assistance or tutoring: Reading	NCSU	College/School
		CALS	CED	CHASS	CNR	COE	COM	COT	PAMS
Mean Rating	3.58	3.44	3.82	3.59	3.88	3.56	3.54	4.00	4.00
5: Very satisfied	14.7%	7.4%	27.3%	15.4%	12.5%	14.8%	16.7%	.	33.3%
4: Satisfied	33.7%	29.6%	27.3%	30.8%	62.5%	32.8%	29.2%	100.0%	33.3%
3: Neither satisfied nor dissatisfied	48.4%	63.0%	45.5%	51.3%	25.0%	47.5%	50.0%	.	33.3%
2: Dissatisfied	1.6%	.	.	2.6%	.	3.3%	.	.	.
1: Very dissatisfied	1.6%	.	.	.	.	1.6%	4.2%	.	.
Total (N)	184	27	11	39	8	61	24	5	3

Academic assistance or tutoring: Mathematics	NCSU	College/School
		CALS	CED	CHASS	CNR	COE	COM	COT	PAMS
Mean Rating	3.81	3.76	3.68	3.67	3.78	3.91	3.67	4.00	4.29
5: Very satisfied	19.1%	14.8%	20.0%	20.5%	22.2%	19.3%	18.4%	16.7%	28.6%
4: Satisfied	53.0%	53.7%	44.0%	42.2%	50.0%	58.6%	44.9%	75.0%	71.4%
3: Neither satisfied nor dissatisfied	19.4%	24.1%	20.0%	26.5%	11.1%	15.9%	24.5%	4.2%	.
2: Dissatisfied	7.1%	7.4%	16.0%	6.0%	16.7%	6.2%	10.2%	.	.
1: Very dissatisfied	1.4%	.	.	4.8%	.	.	2.0%	4.2%	.
Total (N)	423	54	25	83	18	145	49	24	7

Academic assistance or tutoring: Science	NCSU	College/School
		CALS	CED	CHASS	CNR	COE	COM	COT	PAMS
Mean Rating	3.80	3.85	3.68	3.57	4.06	3.89	3.56	3.78	4.14
5: Very satisfied	20.2%	22.7%	21.4%	19.0%	17.6%	20.8%	14.8%	17.4%	14.3%
4: Satisfied	50.1%	48.9%	42.9%	33.3%	70.6%	56.6%	40.7%	56.5%	85.7%
3: Neither satisfied nor dissatisfied	20.9%	19.3%	17.9%	34.9%	11.8%	15.1%	37.0%	17.4%	.
2: Dissatisfied	7.4%	9.1%	17.9%	11.1%	.	6.3%	.	4.3%	.
1: Very dissatisfied	1.4%	.	.	1.6%	.	1.3%	7.4%	4.3%	.
Total (N)	421	88	28	63	17	159	27	23	7

Academic assistance or tutoring: Foreign language	NCSU	College/School
		CALS	CED	CHASS	CNR	COE	COM	COT	PAMS
Mean Rating	3.58	3.42	3.80	3.62	3.63	3.48	3.70	3.75	3.67
5: Very satisfied	13.8%	4.2%	30.0%	16.4%	12.5%	11.1%	23.3%	.	.
4: Satisfied	37.2%	33.3%	30.0%	34.5%	62.5%	33.3%	36.7%	75.0%	66.7%
3: Neither satisfied nor dissatisfied	43.9%	62.5%	30.0%	45.5%	12.5%	48.1%	33.3%	25.0%	33.3%
2: Dissatisfied	3.1%	.	10.0%	1.8%	.	7.4%	.	.	.
1: Very dissatisfied	2.0%	.	.	1.8%	12.5%	.	6.7%	.	.
Total (N)	196	24	10	55	8	54	30	4	3

Academic assistance or tutoring: Study skills	NCSU	College/School
		CALS	CED	CHASS	CNR	COE	COM	COT	PAMS
Mean Rating	3.59	3.56	3.82	3.52	3.80	3.48	3.72	4.33	3.75
5: Very satisfied	14.4%	8.8%	27.3%	14.0%	10.0%	13.3%	18.8%	33.3%	.
4: Satisfied	40.6%	47.1%	36.4%	36.0%	60.0%	36.0%	40.6%	66.7%	75.0%
3: Neither satisfied nor dissatisfied	37.6%	38.2%	27.3%	42.0%	30.0%	38.7%	37.5%	.	25.0%
2: Dissatisfied	4.8%	2.9%	9.1%	4.0%	.	9.3%	.	.	.
1: Very dissatisfied	2.6%	2.9%	.	4.0%	.	2.7%	3.1%	.	.
Total (N)	229	34	11	50	10	75	32	6	4

Q Research Support

Research Support: Opportunities to be involved with faculty on their research	NCSU	College/School
		CALS	CED	CHASS	CNR	COE	COM	COT	PAMS
Mean Rating	3.28	3.45	3.55	3.17	3.37	3.22	3.17	3.17	3.25
5: Very satisfied	12.4%	15.5%	13.6%	11.1%	5.3%	13.4%	6.5%	8.3%	33.3%
4: Satisfied	29.0%	36.9%	40.9%	22.2%	36.8%	27.7%	26.1%	33.3%	.
3: Neither satisfied nor dissatisfied	36.6%	26.2%	31.8%	45.7%	47.4%	33.6%	50.0%	25.0%	25.0%
2: Dissatisfied	17.6%	20.2%	13.6%	14.8%	10.5%	17.6%	13.0%	33.3%	41.7%
1: Very dissatisfied	4.4%	1.2%	.	6.2%	.	7.6%	4.3%	.	.
Total (N)	410	84	22	81	19	119	46	12	12

Research Support: Access to up-to-date facilities	NCSU	College/School
		CALS	CED	CHASS	CNR	COE	COM	COT	PAMS
Mean Rating	3.78	3.78	3.73	3.63	3.79	3.88	3.78	3.89	3.50
5: Very satisfied	21.4%	23.0%	18.2%	13.3%	17.2%	26.5%	19.5%	26.3%	28.6%
4: Satisfied	45.7%	45.0%	48.5%	44.8%	51.7%	47.0%	46.8%	47.4%	21.4%
3: Neither satisfied nor dissatisfied	24.7%	20.0%	24.2%	36.2%	27.6%	18.1%	28.6%	15.8%	21.4%
2: Dissatisfied	5.7%	11.0%	6.1%	2.9%	.	4.8%	2.6%	10.5%	28.6%
1: Very dissatisfied	2.5%	1.0%	3.0%	2.9%	3.4%	3.6%	2.6%	.	.
Total (N)	562	100	33	105	29	166	77	19	14

Q Library Services

Library: Helpfulness of staff	NCSU	College/School
		CALS	CED	CHASS	CNR	COE	COM	COT	PAMS
Mean Rating	4.06	4.09	3.97	3.96	4.07	4.11	4.08	4.13	4.05
5: Very satisfied	26.9%	31.6%	21.7%	23.1%	26.7%	26.3%	31.0%	23.3%	31.6%
4: Satisfied	55.5%	49.6%	58.3%	56.4%	56.7%	59.9%	49.1%	66.7%	42.1%
3: Neither satisfied nor dissatisfied	14.7%	15.8%	16.7%	14.9%	13.3%	12.2%	16.4%	10.0%	26.3%
2: Dissatisfied	2.5%	2.3%	1.7%	4.6%	3.3%	1.5%	3.4%	.	.
1: Very dissatisfied	0.5%	0.8%	1.7%	1.0%	.	.	.	.	.
Total (N)	878	133	60	195	30	262	116	30	19

Library: Space for individual student work	NCSU	College/School
		CALS	CED	CHASS	CNR	COE	COM	COT	PAMS
Mean Rating	3.69	3.74	3.69	3.68	3.61	3.60	3.73	3.81	4.04
5: Very satisfied	21.1%	23.4%	20.3%	19.5%	16.7%	20.6%	25.8%	12.5%	29.2%
4: Satisfied	48.4%	48.3%	46.9%	48.8%	50.0%	46.7%	44.2%	68.8%	50.0%
3: Neither satisfied nor dissatisfied	12.2%	10.3%	15.6%	14.1%	13.9%	10.8%	12.5%	6.3%	16.7%
2: Dissatisfied	14.9%	15.2%	15.6%	15.6%	16.7%	16.0%	12.5%	12.5%	4.2%
1: Very dissatisfied	3.5%	2.8%	1.6%	2.0%	2.8%	5.9%	5.0%	.	.
Total (N)	949	145	64	205	36	287	120	32	24

Library: Space for group work	NCSU	College/School
		CALS	CED	CHASS	CNR	COE	COM	COT	PAMS
Mean Rating	3.50	3.51	3.61	3.46	3.54	3.48	3.53	3.45	3.45
5: Very satisfied	17.2%	16.7%	17.2%	15.1%	14.3%	18.5%	21.0%	12.1%	18.2%
4: Satisfied	45.3%	49.3%	48.4%	46.2%	51.4%	42.7%	40.3%	51.5%	40.9%
3: Neither satisfied nor dissatisfied	13.6%	11.1%	15.6%	13.6%	14.3%	14.0%	14.3%	9.1%	13.6%
2: Dissatisfied	18.3%	14.6%	15.6%	20.1%	14.3%	18.2%	19.3%	24.2%	22.7%
1: Very dissatisfied	5.7%	8.3%	3.1%	5.0%	5.7%	6.6%	5.0%	3.0%	4.5%
Total (N)	936	144	64	199	35	286	119	33	22

Library: Training/instruction for using library and information resources	NCSU	College/School
		CALS	CED	CHASS	CNR	COE	COM	COT	PAMS
Mean Rating	3.71	3.78	3.74	3.64	3.63	3.66	3.85	3.76	3.75
5: Very satisfied	17.8%	22.4%	19.3%	16.5%	13.3%	13.9%	26.0%	20.7%	20.0%
4: Satisfied	44.6%	46.4%	42.1%	42.6%	53.3%	47.3%	37.5%	48.3%	40.0%
3: Neither satisfied nor dissatisfied	29.5%	20.8%	31.6%	30.9%	23.3%	32.1%	31.7%	17.2%	35.0%
2: Dissatisfied	6.4%	8.0%	7.0%	8.5%	3.3%	4.6%	4.8%	13.8%	5.0%
1: Very dissatisfied	1.7%	2.4%	.	1.6%	6.7%	2.1%	.	.	.
Total (N)	818	125	57	188	30	237	104	29	20

Library: Availability of information/material I need for my class assignments	NCSU	College/School
		CALS	CED	CHASS	CNR	COE	COM	COT	PAMS
Mean Rating	4.02	4.08	3.95	3.99	3.74	4.05	4.08	4.03	4.05
5: Very satisfied	23.7%	24.8%	28.8%	23.4%	14.3%	23.3%	26.5%	24.2%	22.7%
4: Satisfied	58.3%	62.1%	42.4%	57.6%	60.0%	59.4%	55.8%	63.6%	59.1%
3: Neither satisfied nor dissatisfied	14.9%	9.7%	23.7%	14.1%	17.1%	15.8%	16.8%	6.1%	18.2%
2: Dissatisfied	2.5%	3.4%	5.1%	3.9%	2.9%	1.5%	0.9%	3.0%	.
1: Very dissatisfied	0.5%	.	.	1.0%	5.7%	.	.	3.0%	.
Total (N)	911	145	59	205	35	266	113	33	22

Library: Access to online library resources	NCSU	College/School
		CALS	CED	CHASS	CNR	COE	COM	COT	PAMS
Mean Rating	4.20	4.28	4.25	4.15	4.00	4.19	4.28	4.27	4.08
5: Very satisfied	32.4%	36.6%	36.5%	29.4%	19.4%	30.7%	40.5%	36.4%	29.2%
4: Satisfied	57.0%	56.6%	52.4%	59.8%	63.9%	59.3%	48.3%	57.6%	50.0%
3: Neither satisfied nor dissatisfied	8.6%	4.8%	11.1%	7.8%	13.9%	8.6%	10.3%	3.0%	20.8%
2: Dissatisfied	1.5%	2.1%	.	2.0%	2.8%	0.7%	0.9%	3.0%	.
1: Very dissatisfied	0.4%	.	.	1.0%	.	0.7%	.	.	.
Total (N)	937	145	63	204	36	280	116	33	24

Library: Hours of operation	NCSU	College/School
		CALS	CED	CHASS	CNR	COE	COM	COT	PAMS
Mean Rating	4.37	4.36	4.31	4.34	4.25	4.39	4.50	4.44	4.26
5: Very satisfied	46.8%	46.2%	39.1%	43.7%	38.9%	47.9%	58.5%	50.0%	39.1%
4: Satisfied	45.0%	44.8%	53.1%	48.5%	50.0%	44.8%	33.1%	46.9%	47.8%
3: Neither satisfied nor dissatisfied	6.9%	7.6%	7.8%	6.8%	8.3%	5.9%	8.5%	.	13.0%
2: Dissatisfied	1.1%	1.4%	.	0.5%	2.8%	1.0%	.	3.1%	.
1: Very dissatisfied	0.2%	.	.	0.5%	.	0.3%	.	.	.
Total (N)	951	145	64	206	36	290	118	32	23

Q Career Services

Career Services: Helpfulness of staff	NCSU	College/School
		CALS	CED	CHASS	CNR	COE	COM	COT	PAMS
Mean Rating	3.96	4.10	3.89	3.98	3.93	3.89	3.96	4.13	3.57
5: Very satisfied	20.9%	28.0%	21.1%	21.3%	7.1%	19.7%	20.0%	26.1%	.
4: Satisfied	56.5%	56.1%	47.4%	56.2%	78.6%	54.2%	57.3%	60.9%	57.1%
3: Neither satisfied nor dissatisfied	20.9%	14.6%	31.6%	21.3%	14.3%	22.5%	21.3%	13.0%	42.9%
2: Dissatisfied	1.3%	.	.	1.1%	.	2.8%	1.3%	.	.
1: Very dissatisfied	0.4%	1.2%	.	.	.	0.7%	.	.	.
Total (N)	464	82	19	89	14	142	75	23	7

Career Services: Information on internships, co-ops, and other career-related experiences	NCSU	College/School
		CALS	CED	CHASS	CNR	COE	COM	COT	PAMS
Mean Rating	3.83	4.00	3.73	3.68	3.94	3.85	3.95	4.05	3.18
5: Very satisfied	19.3%	26.7%	18.2%	14.1%	23.5%	18.8%	21.8%	27.3%	.
4: Satisfied	53.6%	51.2%	40.9%	53.5%	58.8%	55.9%	54.0%	54.5%	54.5%
3: Neither satisfied nor dissatisfied	19.9%	18.6%	36.4%	22.2%	5.9%	18.2%	21.8%	13.6%	9.1%
2: Dissatisfied	5.5%	2.3%	4.5%	6.1%	11.8%	5.9%	2.3%	4.5%	36.4%
1: Very dissatisfied	1.7%	1.2%	.	4.0%	.	1.2%	.	.	.
Total (N)	528	86	22	99	17	170	87	22	11

Career Services: Access to employment opportunities (e.g., career fairs, interviews, etc.)	NCSU	College/School
		CALS	CED	CHASS	CNR	COE	COM	COT	PAMS
Mean Rating	3.91	4.13	3.75	3.73	3.90	3.87	4.02	4.24	3.55
5: Very satisfied	23.0%	29.5%	16.7%	16.3%	10.0%	24.0%	27.5%	33.3%	9.1%
4: Satisfied	52.7%	54.5%	50.0%	52.0%	70.0%	50.3%	52.7%	57.1%	54.5%
3: Neither satisfied nor dissatisfied	18.0%	14.8%	25.0%	22.4%	20.0%	17.1%	15.4%	9.5%	18.2%
2: Dissatisfied	5.0%	1.1%	8.3%	7.1%	.	6.3%	3.3%	.	18.2%
1: Very dissatisfied	1.3%	.	.	2.0%	.	2.3%	1.1%	.	.
Total (N)	543	88	24	98	20	175	91	21	11

Career Services: Help in preparing for interviews, resumes, etc.	NCSU	College/School
		CALS	CED	CHASS	CNR	COE	COM	COT	PAMS
Mean Rating	3.86	4.08	3.67	3.80	3.67	3.80	3.99	3.90	3.50
5: Very satisfied	21.0%	25.0%	19.0%	17.6%	6.7%	21.6%	24.1%	20.0%	12.5%
4: Satisfied	49.6%	60.7%	42.9%	50.6%	60.0%	43.2%	50.6%	55.0%	37.5%
3: Neither satisfied nor dissatisfied	24.4%	11.9%	23.8%	27.1%	26.7%	29.7%	25.3%	20.0%	37.5%
2: Dissatisfied	4.2%	2.4%	14.3%	3.5%	6.7%	4.1%	.	5.0%	12.5%
1: Very dissatisfied	0.8%	.	.	1.2%	.	1.4%	.	.	.
Total (N)	480	84	21	85	15	148	87	20	8

Career Services: Availability of career resources online	NCSU	College/School
		CALS	CED	CHASS	CNR	COE	COM	COT	PAMS
Mean Rating	3.83	4.09	3.85	3.77	3.88	3.75	3.87	3.79	3.50
5: Very satisfied	18.5%	27.0%	20.0%	17.8%	12.5%	17.0%	18.4%	10.5%	12.5%
4: Satisfied	52.1%	58.4%	55.0%	46.7%	62.5%	49.7%	52.6%	68.4%	37.5%
3: Neither satisfied nor dissatisfied	24.2%	12.4%	20.0%	31.1%	25.0%	26.4%	26.3%	10.5%	37.5%
2: Dissatisfied	3.9%	1.1%	.	3.3%	.	5.0%	2.6%	10.5%	12.5%
1: Very dissatisfied	1.2%	1.1%	5.0%	1.1%	.	1.9%	.	.	.
Total (N)	491	89	20	90	16	159	76	19	8

Q Information Technology

Information Technology: Training on the technology that I am required to use in my courses	NCSU	College/School
		CALS	CED	CHASS	CNR	COE	COM	COT	PAMS
Mean Rating	3.69	3.72	3.57	3.54	3.79	3.75	3.81	3.73	3.36
5: Very satisfied	14.7%	16.5%	15.7%	5.7%	16.7%	16.7%	21.9%	11.5%	13.6%
4: Satisfied	52.2%	51.3%	45.1%	55.0%	50.0%	54.8%	47.6%	61.5%	31.8%
3: Neither satisfied nor dissatisfied	22.9%	20.9%	21.6%	30.0%	29.2%	19.0%	21.9%	15.4%	36.4%
2: Dissatisfied	7.9%	10.4%	15.7%	6.4%	4.2%	6.0%	6.7%	11.5%	13.6%
1: Very dissatisfied	2.4%	0.9%	2.0%	2.9%	.	3.6%	1.9%	.	4.5%
Total (N)	763	115	51	140	24	252	105	26	22

Information Technology: Assistance from the helpdesk in solving my technology problems	NCSU	College/School
		CALS	CED	CHASS	CNR	COE	COM	COT	PAMS
Mean Rating	3.83	3.84	3.75	3.61	3.75	3.92	3.99	3.95	3.57
5: Very satisfied	19.8%	20.0%	19.4%	10.8%	20.0%	24.2%	25.6%	14.3%	7.1%
4: Satisfied	50.2%	50.6%	44.4%	51.7%	40.0%	51.1%	48.8%	66.7%	42.9%
3: Neither satisfied nor dissatisfied	24.7%	23.5%	27.8%	28.3%	35.0%	19.4%	24.4%	19.0%	50.0%
2: Dissatisfied	3.8%	4.7%	8.3%	5.8%	5.0%	3.2%	1.2%	.	.
1: Very dissatisfied	1.5%	1.2%	.	3.3%	.	2.2%	.	.	.
Total (N)	586	85	36	120	20	186	82	21	14

Information Technology: Hours of operation for university computer labs	NCSU	College/School
		CALS	CED	CHASS	CNR	COE	COM	COT	PAMS
Mean Rating	3.99	4.04	3.84	3.84	3.92	4.12	4.01	4.04	3.85
5: Very satisfied	24.2%	27.1%	14.0%	15.5%	15.4%	32.7%	22.5%	16.7%	20.0%
4: Satisfied	54.5%	53.3%	60.5%	56.3%	61.5%	49.8%	58.4%	70.8%	55.0%
3: Neither satisfied nor dissatisfied	17.9%	15.9%	20.9%	24.6%	23.1%	14.8%	16.9%	12.5%	15.0%
2: Dissatisfied	3.1%	3.7%	4.7%	3.5%	.	1.9%	2.2%	.	10.0%
1: Very dissatisfied	0.3%	.	.	.	.	0.8%	.	.	.
Total (N)	736	107	43	142	26	257	89	24	20

Information Technology: Availability of equipment and software in university computer labs	NCSU	College/School
		CALS	CED	CHASS	CNR	COE	COM	COT	PAMS
Mean Rating	3.97	4.01	3.89	3.84	3.89	4.09	4.03	3.96	3.68
5: Very satisfied	23.2%	23.3%	25.5%	17.1%	10.7%	28.9%	24.7%	18.5%	13.6%
4: Satisfied	55.4%	57.8%	42.6%	57.2%	71.4%	54.5%	53.6%	63.0%	59.1%
3: Neither satisfied nor dissatisfied	17.1%	15.5%	27.7%	20.4%	14.3%	13.9%	21.6%	14.8%	9.1%
2: Dissatisfied	3.3%	3.4%	4.3%	2.6%	3.6%	1.5%	.	3.7%	18.2%
1: Very dissatisfied	0.9%	.	.	2.6%	.	1.1%	.	.	.
Total (N)	783	116	47	152	28	266	97	27	22

Information Technology: Availability of wireless access on campus	NCSU	College/School
		CALS	CED	CHASS	CNR	COE	COM	COT	PAMS
Mean Rating	3.98	3.88	3.89	3.86	4.06	4.10	4.09	4.00	3.70
5: Very satisfied	31.2%	26.3%	29.5%	23.9%	26.5%	37.8%	39.0%	22.6%	17.4%
4: Satisfied	47.6%	48.9%	44.3%	52.1%	55.9%	44.9%	39.8%	61.3%	56.5%
3: Neither satisfied nor dissatisfied	11.3%	13.1%	13.1%	10.6%	14.7%	9.2%	14.4%	9.7%	4.3%
2: Dissatisfied	8.4%	10.2%	11.5%	12.2%	2.9%	6.0%	5.1%	6.5%	21.7%
1: Very dissatisfied	1.5%	1.5%	1.6%	1.1%	.	2.1%	1.7%	.	.
Total (N)	904	137	61	188	34	283	118	31	23

Information Technology: Online course management system(s) used in my classes	NCSU	College/School
		CALS	CED	CHASS	CNR	COE	COM	COT	PAMS
Mean Rating	3.63	3.70	3.64	3.51	3.31	3.65	3.79	3.74	3.30
5: Very satisfied	15.7%	16.8%	14.8%	11.6%	8.6%	16.0%	23.5%	16.1%	8.7%
4: Satisfied	49.7%	52.6%	52.5%	49.2%	45.7%	49.6%	46.2%	61.3%	43.5%
3: Neither satisfied nor dissatisfied	19.7%	17.5%	18.0%	21.2%	20.0%	20.9%	17.6%	9.7%	26.1%
2: Dissatisfied	11.5%	10.2%	11.5%	14.3%	20.0%	9.9%	10.9%	6.5%	13.0%
1: Very dissatisfied	3.4%	2.9%	3.3%	3.7%	5.7%	3.5%	1.7%	6.5%	8.7%
Total (N)	907	137	61	189	35	282	119	31	23

Information Technology: Effectiveness of information technology in improving my learning experience	NCSU	College/School
		CALS	CED	CHASS	CNR	COE	COM	COT	PAMS
Mean Rating	3.83	3.93	3.83	3.70	3.59	3.87	3.93	3.83	3.60
5: Very satisfied	17.1%	19.1%	17.2%	12.0%	8.8%	19.4%	23.0%	13.3%	15.0%
4: Satisfied	54.1%	57.3%	53.4%	54.6%	50.0%	53.5%	50.4%	60.0%	45.0%
3: Neither satisfied nor dissatisfied	24.3%	21.4%	24.1%	26.8%	35.3%	22.3%	23.9%	23.3%	30.0%
2: Dissatisfied	3.4%	2.3%	5.2%	4.4%	2.9%	4.0%	1.8%	3.3%	5.0%
1: Very dissatisfied	1.0%	.	.	2.2%	2.9%	0.7%	0.9%	.	5.0%
Total (N)	872	131	58	183	34	273	113	30	20

Q Campus Bookstore

Campus Bookstore: Timely availability of textbooks, computer supplies, etc.	NCSU	College/School
		CALS	CED	CHASS	CNR	COE	COM	COT	PAMS
Mean Rating	3.88	3.95	3.89	3.82	4.18	3.82	4.02	3.91	3.67
5: Very satisfied	21.5%	21.2%	20.6%	17.7%	31.6%	20.9%	28.0%	27.3%	20.8%
4: Satisfied	54.7%	61.0%	52.4%	56.2%	55.3%	52.7%	52.5%	51.5%	45.8%
3: Neither satisfied nor dissatisfied	16.1%	11.6%	22.2%	19.2%	13.2%	15.8%	14.4%	6.1%	20.8%
2: Dissatisfied	5.5%	3.4%	4.8%	3.9%	.	8.2%	3.4%	15.2%	4.2%
1: Very dissatisfied	2.2%	2.7%	.	3.0%	.	2.4%	1.7%	.	8.3%
Total (N)	952	146	63	203	38	292	118	33	24

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Q Non-Academic Services

Service Area

Satisfaction with service: Financial Aid: Application/award process	NCSU	College/School
		CALS	CED	CHASS	CNR	COE	COM	COT	PAMS
Mean Rating	3.73	3.65	3.66	3.80	3.77	3.75	3.66	4.08	4.11
5: Very satisfied	22.3%	19.6%	19.1%	28.2%	19.2%	21.3%	17.1%	46.2%	38.9%
4: Satisfied	46.7%	48.2%	46.8%	44.4%	53.8%	46.5%	47.1%	30.8%	38.9%
3: Neither satisfied nor dissatisfied	16.9%	16.1%	17.0%	12.0%	15.4%	19.3%	24.3%	15.4%	16.7%
2: Dissatisfied	10.3%	9.8%	14.9%	10.6%	7.7%	11.4%	7.1%	.	5.6%
1: Very dissatisfied	3.8%	6.3%	2.1%	4.9%	3.8%	1.5%	4.3%	7.7%	.
Total (N)	651	112	47	142	26	202	70	13	18

Satisfaction with service: Financial Aid: Disbursement process	NCSU	College/School
		CALS	CED	CHASS	CNR	COE	COM	COT	PAMS
Mean Rating	3.74	3.65	3.74	3.79	3.67	3.75	3.73	4.17	3.82
5: Very satisfied	21.5%	19.8%	19.0%	28.1%	20.8%	19.0%	20.6%	50.0%	17.6%
4: Satisfied	47.5%	46.8%	50.0%	43.0%	45.8%	49.7%	46.0%	25.0%	52.9%
3: Neither satisfied nor dissatisfied	18.1%	18.0%	19.0%	13.3%	16.7%	20.5%	22.2%	16.7%	23.5%
2: Dissatisfied	9.4%	9.0%	9.5%	10.4%	12.5%	9.2%	7.9%	8.3%	5.9%
1: Very dissatisfied	3.6%	6.3%	2.4%	5.2%	4.2%	1.5%	3.2%	.	.
Total (N)	619	111	42	135	24	195	63	12	17

Satisfaction with service: Cashier/Student Accounts/Billing Office	NCSU	College/School
		CALS	CED	CHASS	CNR	COE	COM	COT	PAMS
Mean Rating	3.69	3.71	3.53	3.73	3.52	3.72	3.73	3.81	3.55
5: Very satisfied	16.3%	15.8%	14.0%	17.6%	17.2%	15.4%	15.3%	34.6%	20.0%
4: Satisfied	50.8%	55.6%	43.9%	54.0%	37.9%	51.0%	52.0%	30.8%	45.0%
3: Neither satisfied nor dissatisfied	21.1%	18.0%	24.6%	16.5%	27.6%	24.1%	24.5%	19.2%	15.0%
2: Dissatisfied	9.0%	5.3%	15.8%	7.4%	13.8%	8.7%	7.1%	11.5%	10.0%
1: Very dissatisfied	2.8%	5.3%	1.8%	4.5%	3.4%	0.8%	1.0%	3.8%	10.0%
Total (N)	821	133	57	176	29	253	98	26	20

Satisfaction with service: Registrar???s Office	NCSU	College/School
		CALS	CED	CHASS	CNR	COE	COM	COT	PAMS
Mean Rating	3.82	3.88	3.79	3.88	3.68	3.77	3.83	3.92	3.95
5: Very satisfied	17.9%	16.5%	23.4%	20.4%	20.0%	17.3%	15.6%	25.0%	20.0%
4: Satisfied	53.6%	60.9%	36.2%	56.7%	40.0%	50.4%	55.6%	50.0%	60.0%
3: Neither satisfied nor dissatisfied	22.7%	19.1%	36.2%	16.6%	32.0%	25.7%	26.7%	16.7%	15.0%
2: Dissatisfied	4.1%	0.9%	4.3%	3.2%	4.0%	5.8%	1.1%	8.3%	5.0%
1: Very dissatisfied	1.6%	2.6%	.	3.2%	4.0%	0.9%	1.1%	.	.
Total (N)	730	115	47	157	25	226	90	24	20

Satisfaction with service: Campus Bookstore	NCSU	College/School
		CALS	CED	CHASS	CNR	COE	COM	COT	PAMS
Mean Rating	3.97	4.11	4.02	3.97	4.11	3.88	4.03	4.12	3.61
5: Very satisfied	21.8%	21.3%	21.2%	22.4%	28.9%	19.9%	25.4%	33.3%	8.7%
4: Satisfied	60.0%	70.0%	60.6%	60.5%	55.3%	56.8%	55.9%	51.5%	65.2%
3: Neither satisfied nor dissatisfied	13.5%	7.3%	16.7%	11.2%	13.2%	16.4%	16.1%	12.1%	13.0%
2: Dissatisfied	2.9%	0.7%	1.5%	2.9%	2.6%	4.8%	1.7%	.	4.3%
1: Very dissatisfied	1.8%	0.7%	.	2.9%	.	2.1%	0.8%	3.0%	8.7%
Total (N)	960	150	66	205	38	292	118	33	23

Satisfaction with service: Health Services	NCSU	College/School
		CALS	CED	CHASS	CNR	COE	COM	COT	PAMS
Mean Rating	3.94	3.85	3.80	3.93	3.96	4.04	3.91	4.10	4.05
5: Very satisfied	29.8%	25.4%	27.3%	36.6%	32.1%	31.1%	21.8%	38.7%	36.8%
4: Satisfied	47.3%	50.8%	45.5%	37.7%	42.9%	49.2%	58.4%	41.9%	36.8%
3: Neither satisfied nor dissatisfied	13.0%	12.3%	10.9%	13.1%	17.9%	13.9%	11.9%	9.7%	21.1%
2: Dissatisfied	6.7%	6.9%	12.7%	7.7%	3.6%	4.2%	5.0%	9.7%	5.3%
1: Very dissatisfied	3.2%	4.6%	3.6%	4.9%	3.6%	1.7%	3.0%	.	.
Total (N)	818	130	55	183	28	238	101	31	19

Satisfaction with service: Counseling (personal, interpersonal, or psychological)	NCSU	College/School
		CALS	CED	CHASS	CNR	COE	COM	COT	PAMS
Mean Rating	3.83	3.94	3.89	3.80	3.78	3.73	3.94	3.90	3.92
5: Very satisfied	22.9%	22.2%	27.0%	27.6%	22.2%	18.8%	22.2%	20.0%	25.0%
4: Satisfied	47.7%	55.6%	45.9%	37.8%	44.4%	47.9%	53.7%	60.0%	41.7%
3: Neither satisfied nor dissatisfied	22.2%	15.9%	18.9%	25.5%	27.8%	24.8%	20.4%	10.0%	33.3%
2: Dissatisfied	4.4%	6.3%	5.4%	5.1%	.	4.3%	3.7%	10.0%	.
1: Very dissatisfied	2.8%	.	2.7%	4.1%	5.6%	4.3%	.	.	.
Total (N)	428	63	37	98	18	117	54	10	12

Satisfaction with service: Housing and Residence Life	NCSU	College/School
		CALS	CED	CHASS	CNR	COE	COM	COT	PAMS
Mean Rating	3.69	3.72	3.63	3.67	3.77	3.73	3.61	3.79	3.68
5: Very satisfied	16.4%	18.4%	14.8%	17.4%	22.9%	16.9%	14.2%	13.8%	5.3%
4: Satisfied	52.7%	51.5%	50.0%	51.7%	48.6%	53.4%	52.8%	62.1%	63.2%
3: Neither satisfied nor dissatisfied	18.3%	18.4%	22.2%	16.3%	14.3%	18.9%	18.9%	13.8%	26.3%
2: Dissatisfied	8.4%	7.4%	9.3%	9.3%	11.4%	7.6%	8.5%	10.3%	5.3%
1: Very dissatisfied	4.2%	4.4%	3.7%	5.2%	2.9%	3.2%	5.7%	.	.
Total (N)	830	136	54	172	35	249	106	29	19

Satisfaction with service: Campus Recreation	NCSU	College/School
		CALS	CED	CHASS	CNR	COE	COM	COT	PAMS
Mean Rating	4.03	4.04	4.11	4.02	3.97	3.98	4.11	4.17	3.82
5: Very satisfied	25.7%	26.4%	26.8%	26.8%	27.8%	22.3%	28.0%	33.3%	11.8%
4: Satisfied	55.8%	55.0%	58.9%	54.8%	52.8%	57.0%	55.1%	53.3%	64.7%
3: Neither satisfied nor dissatisfied	15.4%	15.5%	12.5%	13.7%	11.1%	17.5%	16.8%	10.0%	17.6%
2: Dissatisfied	2.5%	2.3%	1.8%	3.6%	5.6%	2.8%	.	3.3%	5.9%
1: Very dissatisfied	0.6%	0.8%	.	1.2%	2.8%	0.4%	.	.	.
Total (N)	826	129	56	168	36	251	107	30	17

Satisfaction with service: Dining Services	NCSU	College/School
		CALS	CED	CHASS	CNR	COE	COM	COT	PAMS
Mean Rating	3.29	3.31	3.52	3.35	3.42	3.21	3.29	3.33	3.53
5: Very satisfied	9.8%	11.1%	10.7%	11.4%	13.9%	8.1%	9.3%	10.0%	15.8%
4: Satisfied	43.7%	47.9%	48.2%	44.0%	41.7%	42.3%	41.7%	43.3%	47.4%
3: Neither satisfied nor dissatisfied	21.2%	13.9%	30.4%	20.1%	22.2%	20.6%	25.9%	30.0%	21.1%
2: Dissatisfied	16.7%	15.3%	3.6%	16.8%	16.7%	21.0%	14.8%	3.3%	5.3%
1: Very dissatisfied	8.6%	11.8%	7.1%	7.6%	5.6%	8.1%	8.3%	13.3%	10.5%
Total (N)	881	144	56	184	36	272	108	30	19

Satisfaction with service: On-campus shuttle/transportation services	NCSU	College/School
		CALS	CED	CHASS	CNR	COE	COM	COT	PAMS
Mean Rating	3.76	3.90	3.84	3.68	3.76	3.84	3.59	3.26	4.16
5: Very satisfied	18.8%	21.4%	23.6%	18.7%	17.6%	20.1%	13.5%	11.8%	31.6%
4: Satisfied	54.1%	57.1%	50.9%	50.0%	55.9%	57.2%	53.1%	44.1%	52.6%
3: Neither satisfied nor dissatisfied	14.8%	13.5%	12.7%	16.9%	17.6%	11.9%	15.6%	11.8%	15.8%
2: Dissatisfied	9.0%	5.6%	10.9%	9.6%	2.9%	8.2%	14.6%	23.5%	.
1: Very dissatisfied	3.3%	2.4%	1.8%	4.8%	5.9%	2.6%	3.1%	8.8%	.
Total (N)	830	126	55	166	34	269	96	34	19

Satisfaction with service: Campus Police Department	NCSU	College/School
		CALS	CED	CHASS	CNR	COE	COM	COT	PAMS
Mean Rating	3.80	3.89	3.81	3.78	3.81	3.82	3.69	3.94	3.92
5: Very satisfied	19.1%	25.7%	16.7%	18.1%	25.9%	18.1%	14.8%	41.2%	7.7%
4: Satisfied	52.1%	46.5%	59.5%	52.2%	48.1%	54.4%	49.4%	35.3%	76.9%
3: Neither satisfied nor dissatisfied	21.4%	20.8%	14.3%	23.2%	14.8%	21.2%	28.4%	5.9%	15.4%
2: Dissatisfied	4.4%	5.0%	7.1%	2.9%	3.7%	3.6%	4.9%	11.8%	.
1: Very dissatisfied	3.0%	2.0%	2.4%	3.6%	7.4%	2.6%	2.5%	5.9%	.
Total (N)	635	101	42	138	27	193	81	17	13

Satisfaction with service: Parking	NCSU	College/School
		CALS	CED	CHASS	CNR	COE	COM	COT	PAMS
Mean Rating	2.52	2.68	2.47	2.31	2.65	2.63	2.39	2.48	3.05
5: Very satisfied	4.4%	5.2%	9.4%	2.7%	10.8%	3.9%	3.6%	6.9%	5.3%
4: Satisfied	22.8%	29.1%	17.0%	18.0%	24.3%	26.0%	19.6%	13.8%	42.1%
3: Neither satisfied nor dissatisfied	17.7%	15.7%	15.1%	17.5%	13.5%	20.9%	14.3%	17.2%	21.1%
2: Dissatisfied	30.0%	28.4%	28.3%	31.1%	21.6%	27.2%	37.5%	44.8%	15.8%
1: Very dissatisfied	25.1%	21.6%	30.2%	30.6%	29.7%	22.0%	25.0%	17.2%	15.8%
Total (N)	854	134	53	183	37	254	112	29	19

Quality of Staff

Quality of staff: Financial Aid: Application/award process	NCSU	College/School
		CALS	CED	CHASS	CNR	COE	COM	COT	PAMS
Mean Rating	3.82	3.78	3.88	3.85	3.61	3.88	3.75	3.91	3.71
5: Excellent	24.1%	26.4%	26.5%	26.8%	8.7%	23.4%	23.3%	36.4%	17.6%
4: Good	45.5%	40.7%	44.1%	45.5%	52.2%	48.0%	45.0%	36.4%	52.9%
3: Average	22.7%	24.2%	20.6%	18.7%	34.8%	24.0%	21.7%	18.2%	17.6%
2: Fair	3.3%	2.2%	8.8%	4.1%	.	2.9%	3.3%	.	5.9%
1: Poor	4.4%	6.6%	.	4.9%	4.3%	1.8%	6.7%	9.1%	5.9%
Total (N)	547	91	34	123	23	171	60	11	17

Quality of staff: Financial Aid: Disbursement process	NCSU	College/School
		CALS	CED	CHASS	CNR	COE	COM	COT	PAMS
Mean Rating	3.84	3.86	3.82	3.86	3.62	3.88	3.85	4.00	3.71
5: Excellent	24.0%	27.9%	21.2%	27.1%	9.5%	23.1%	25.9%	36.4%	17.6%
4: Good	45.8%	40.7%	48.5%	44.9%	52.4%	47.4%	44.4%	36.4%	58.8%
3: Average	23.6%	25.6%	21.2%	19.5%	33.3%	25.6%	22.2%	18.2%	11.8%
2: Fair	3.1%	1.2%	9.1%	3.4%	.	2.6%	3.7%	9.1%	.
1: Poor	3.5%	4.7%	.	5.1%	4.8%	1.3%	3.7%	.	11.8%
Total (N)	513	86	33	118	21	156	54	11	17

Quality of staff: Cashier/Student Accounts/Billing Office	NCSU	College/School
		CALS	CED	CHASS	CNR	COE	COM	COT	PAMS
Mean Rating	3.73	3.88	3.73	3.74	3.50	3.77	3.76	3.52	3.16
5: Excellent	20.3%	22.9%	24.4%	19.6%	11.5%	20.3%	22.0%	28.6%	10.5%
4: Good	46.0%	47.7%	40.0%	52.0%	42.3%	46.7%	41.5%	23.8%	42.1%
3: Average	24.5%	25.7%	22.2%	17.6%	38.5%	25.0%	29.3%	28.6%	21.1%
2: Fair	5.0%	1.8%	11.1%	4.1%	.	5.7%	4.9%	9.5%	5.3%
1: Poor	4.2%	1.8%	2.2%	6.8%	7.7%	2.4%	2.4%	9.5%	21.1%
Total (N)	685	109	45	148	26	212	82	21	19

Quality of staff: Registrar???s Office	NCSU	College/School
		CALS	CED	CHASS	CNR	COE	COM	COT	PAMS
Mean Rating	3.82	3.91	3.74	3.83	3.73	3.80	3.85	3.59	3.94
5: Excellent	20.9%	22.6%	25.6%	22.4%	13.6%	20.5%	20.5%	23.5%	11.8%
4: Good	49.0%	50.5%	34.9%	52.8%	54.5%	47.6%	48.7%	23.5%	70.6%
3: Average	24.3%	24.7%	30.2%	16.0%	27.3%	25.9%	28.2%	41.2%	17.6%
2: Fair	2.5%	.	7.0%	3.2%	.	3.2%	.	11.8%	.
1: Poor	3.3%	2.2%	2.3%	5.6%	4.5%	2.7%	2.6%	.	.
Total (N)	602	93	43	125	22	185	78	17	17

Quality of staff: Bookstore	NCSU	College/School
		CALS	CED	CHASS	CNR	COE	COM	COT	PAMS
Mean Rating	3.95	3.99	3.92	3.90	4.00	3.96	4.03	3.91	3.85
5: Excellent	24.6%	22.5%	22.2%	23.9%	24.3%	25.9%	28.4%	34.4%	15.0%
4: Good	50.4%	58.0%	50.8%	50.2%	56.8%	48.2%	45.7%	31.3%	55.0%
3: Average	21.3%	17.4%	23.8%	19.4%	13.5%	22.3%	25.9%	25.0%	30.0%
2: Fair	3.0%	0.7%	3.2%	5.0%	5.4%	3.2%	.	9.4%	.
1: Poor	0.7%	1.4%	.	1.5%	.	0.4%	.	.	.
Total (N)	923	138	63	201	37	282	116	32	20

Quality of staff: Health Services	NCSU	College/School
		CALS	CED	CHASS	CNR	COE	COM	COT	PAMS
Mean Rating	4.04	4.10	3.92	4.02	4.11	4.08	4.09	4.03	3.74
5: Excellent	34.7%	34.4%	36.0%	36.7%	37.0%	35.9%	33.3%	33.3%	10.5%
4: Good	43.8%	45.9%	36.0%	41.2%	40.7%	43.7%	48.0%	43.3%	57.9%
3: Average	14.8%	15.6%	16.0%	12.4%	18.5%	14.3%	14.7%	20.0%	26.3%
2: Fair	4.7%	3.3%	8.0%	6.2%	3.7%	4.8%	2.0%	.	5.3%
1: Poor	2.0%	0.8%	4.0%	3.4%	.	1.3%	2.0%	3.3%	.
Total (N)	790	122	50	177	27	231	102	30	19

Quality of staff: Counseling (personal, interpersonal, or psychological)	NCSU	College/School
		CALS	CED	CHASS	CNR	COE	COM	COT	PAMS
Mean Rating	3.89	3.95	4.03	3.98	3.83	3.75	3.90	3.90	3.75
5: Excellent	26.4%	20.3%	36.4%	37.1%	27.8%	21.9%	21.6%	10.0%	16.7%
4: Good	45.3%	57.6%	39.4%	39.2%	33.3%	43.0%	49.0%	70.0%	41.7%
3: Average	21.1%	18.6%	15.2%	11.3%	33.3%	27.2%	27.5%	20.0%	41.7%
2: Fair	5.3%	3.4%	9.1%	9.3%	5.6%	4.4%	2.0%	.	.
1: Poor	1.9%	.	.	3.1%	.	3.5%	.	.	.
Total (N)	413	59	33	97	18	114	51	10	12

Quality of staff: Housing and Residence Life	NCSU	College/School
		CALS	CED	CHASS	CNR	COE	COM	COT	PAMS
Mean Rating	3.71	3.71	3.65	3.66	3.64	3.73	3.83	3.73	3.74
5: Excellent	18.6%	16.7%	17.6%	19.2%	22.2%	17.9%	23.0%	19.2%	10.5%
4: Good	47.0%	52.4%	47.1%	42.5%	41.7%	49.1%	48.0%	42.3%	57.9%
3: Average	25.2%	22.2%	21.6%	28.1%	22.2%	23.9%	22.0%	34.6%	26.3%
2: Fair	4.8%	3.2%	9.8%	5.4%	5.6%	5.6%	3.0%	.	5.3%
1: Poor	4.4%	5.6%	3.9%	4.8%	8.3%	3.4%	4.0%	3.8%	.
Total (N)	790	126	51	167	36	234	100	26	19

Quality of staff: Campus Recreation	NCSU	College/School
		CALS	CED	CHASS	CNR	COE	COM	COT	PAMS
Mean Rating	4.01	4.02	4.02	3.98	4.12	3.99	4.07	4.15	3.94
5: Excellent	25.6%	27.2%	30.0%	26.6%	26.5%	22.7%	29.6%	26.9%	11.8%
4: Good	53.8%	50.0%	46.0%	52.6%	61.8%	55.1%	52.0%	61.5%	70.6%
3: Average	17.6%	21.1%	20.0%	14.9%	8.8%	20.4%	15.3%	11.5%	17.6%
2: Fair	2.1%	0.9%	4.0%	3.9%	2.9%	1.8%	2.0%	.	.
1: Poor	0.8%	0.9%	.	1.9%	.	.	1.0%	.	.
Total (N)	745	114	50	154	34	225	98	26	17

Quality of staff: Dining Services	NCSU	College/School
		CALS	CED	CHASS	CNR	COE	COM	COT	PAMS
Mean Rating	3.46	3.41	3.57	3.49	3.51	3.41	3.54	3.44	3.63
5: Excellent	16.7%	14.5%	16.7%	20.9%	14.3%	16.7%	18.0%	14.8%	15.8%
4: Good	39.1%	40.6%	40.7%	36.2%	37.1%	38.4%	39.0%	40.7%	52.6%
3: Average	25.3%	23.2%	31.5%	22.6%	37.1%	24.0%	28.0%	22.2%	15.8%
2: Fair	11.5%	15.2%	5.6%	11.9%	8.6%	11.4%	9.0%	18.5%	10.5%
1: Poor	7.5%	6.5%	5.6%	8.5%	2.9%	9.5%	6.0%	3.7%	5.3%
Total (N)	845	138	54	177	35	263	100	27	19

Quality of staff: On-campus shuttle/transportation services	NCSU	College/School
		CALS	CED	CHASS	CNR	COE	COM	COT	PAMS
Mean Rating	3.85	3.89	4.02	3.70	3.62	4.00	3.84	3.39	4.00
5: Excellent	26.1%	25.2%	32.7%	22.4%	20.6%	31.3%	22.2%	21.2%	27.8%
4: Good	43.9%	47.8%	40.4%	43.5%	41.2%	44.5%	46.7%	30.3%	50.0%
3: Average	21.5%	19.1%	23.1%	19.9%	26.5%	19.5%	25.6%	30.3%	16.7%
2: Fair	5.4%	6.1%	3.8%	9.9%	2.9%	2.7%	4.4%	3.0%	5.6%
1: Poor	3.1%	1.7%	.	4.3%	8.8%	2.0%	1.1%	15.2%	.
Total (N)	785	115	52	161	34	256	90	33	18

Quality of staff: Campus Police Department	NCSU	College/School
		CALS	CED	CHASS	CNR	COE	COM	COT	PAMS
Mean Rating	3.81	3.89	3.86	3.82	3.84	3.78	3.87	3.89	3.42
5: Excellent	23.8%	28.4%	25.0%	24.8%	32.0%	22.9%	20.0%	33.3%	.
4: Good	47.2%	45.5%	44.4%	48.0%	36.0%	44.1%	57.3%	38.9%	66.7%
3: Average	20.5%	17.0%	25.0%	16.8%	24.0%	25.1%	16.0%	16.7%	16.7%
2: Fair	4.0%	4.5%	2.8%	5.6%	.	3.4%	2.7%	5.6%	8.3%
1: Poor	4.6%	4.5%	2.8%	4.8%	8.0%	4.5%	4.0%	5.6%	8.3%
Total (N)	581	88	36	125	25	179	75	18	12

Quality of staff: Parking	NCSU	College/School
		CALS	CED	CHASS	CNR	COE	COM	COT	PAMS
Mean Rating	3.07	3.08	3.08	3.02	2.96	3.15	2.96	3.32	3.42
5: Excellent	11.1%	6.3%	12.5%	11.5%	14.8%	13.4%	10.4%	15.8%	8.3%
4: Good	32.7%	38.9%	30.0%	32.3%	25.9%	30.2%	28.6%	36.8%	58.3%
3: Average	26.2%	28.4%	27.5%	21.5%	22.2%	30.7%	26.0%	21.1%	16.7%
2: Fair	11.9%	9.5%	12.5%	15.4%	14.8%	8.9%	16.9%	15.8%	.
1: Poor	18.1%	16.8%	17.5%	19.2%	22.2%	16.8%	18.2%	10.5%	16.7%
Total (N)	603	95	40	130	27	179	77	19	12

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Q University Online Systems

Satisfaction with ease of use of online billing system	NCSU	College/School
		CALS	CED	CHASS	CNR	COE	COM	COT	PAMS
Mean Rating	3.66	3.66	3.59	3.66	3.50	3.63	3.82	3.84	3.57
5: Very satisfied	16.2%	16.2%	16.4%	14.7%	17.6%	15.8%	19.4%	22.6%	13.0%
4: Satisfied	51.0%	52.2%	47.5%	54.8%	44.1%	50.9%	49.5%	51.6%	39.1%
3: Neither satisfied nor dissatisfied	18.7%	16.2%	16.4%	16.9%	20.6%	17.0%	24.3%	16.1%	39.1%
2: Dissatisfied	11.0%	12.5%	18.0%	9.0%	5.9%	13.2%	6.8%	6.5%	8.7%
1: Very dissatisfied	3.0%	2.9%	1.6%	4.5%	11.8%	3.0%	.	3.2%	.
Total (N)	860	136	61	177	34	265	103	31	23

Satisfaction with ease of use of online financial aid system	NCSU	College/School
		CALS	CED	CHASS	CNR	COE	COM	COT	PAMS
Mean Rating	3.67	3.66	3.67	3.68	3.32	3.73	3.76	3.73	3.58
5: Very satisfied	17.7%	18.6%	17.3%	17.1%	10.7%	19.7%	18.9%	13.3%	10.5%
4: Satisfied	48.9%	48.7%	50.0%	50.7%	46.4%	49.1%	48.6%	60.0%	47.4%
3: Neither satisfied nor dissatisfied	20.0%	18.6%	15.4%	19.9%	21.4%	17.9%	24.3%	13.3%	31.6%
2: Dissatisfied	9.7%	8.8%	17.3%	8.2%	7.1%	11.0%	5.4%	13.3%	10.5%
1: Very dissatisfied	3.6%	5.3%	.	4.1%	14.3%	2.3%	2.7%	.	.
Total (N)	689	113	52	146	28	218	74	15	19

Satisfaction with ease of use of online course registration system	NCSU	College/School
		CALS	CED	CHASS	CNR	COE	COM	COT	PAMS
Mean Rating	3.64	3.85	3.77	3.68	3.41	3.55	3.60	3.79	3.75
5: Very satisfied	17.8%	22.4%	15.6%	18.4%	10.8%	17.6%	16.8%	20.6%	16.7%
4: Satisfied	49.1%	53.8%	59.4%	52.7%	51.4%	43.6%	46.2%	55.9%	50.0%
3: Neither satisfied nor dissatisfied	16.9%	11.2%	14.1%	12.4%	16.2%	19.9%	20.2%	11.8%	25.0%
2: Dissatisfied	12.3%	11.2%	7.8%	11.4%	10.8%	14.5%	13.4%	5.9%	8.3%
1: Very dissatisfied	4.0%	1.4%	3.1%	5.0%	10.8%	4.4%	3.4%	5.9%	.
Total (N)	954	143	64	201	37	296	119	34	24

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Financial Aid

Q Financial Resources to Finish College

I will have the financial resources I need to finish college	NCSU	College/School
		CALS	CED	CHASS	CNR	COE	COM	COT	PAMS
Mean Rating	3.88	3.92	4.02	3.99	4.00	3.72	3.97	3.94	3.71
5: Strongly agree	33.6%	37.8%	45.5%	34.1%	40.5%	27.0%	37.7%	33.3%	20.8%
4: Agree	34.6%	35.1%	22.7%	38.5%	35.1%	35.3%	32.8%	42.4%	45.8%
3: Neither agree nor disagree	21.1%	14.9%	22.7%	21.2%	8.1%	24.3%	22.1%	9.1%	16.7%
2: Disagree	7.3%	5.4%	6.1%	4.3%	16.2%	9.7%	3.3%	15.2%	16.7%
1: Strongly disagree	3.4%	6.8%	3.0%	1.9%	.	3.7%	4.1%	.	.
Total (N)	975	148	66	208	37	300	122	33	24

Q Received Financial Aid

Received financial aid	NCSU	College/School
		CALS	CED	CHASS	CNR	COE	COM	COT	PAMS
Yes	62.0%	69.5%	74.2%	61.9%	65.8%	63.9%	47.6%	41.2%	62.5%
No	38.0%	30.5%	25.8%	38.1%	34.2%	36.1%	52.4%	58.8%	37.5%
Total (N)	990	151	66	210	38	305	124	34	24

Q Satisfaction with Financial Aid Package

Satisfaction with financial aid (among those receiving financial aid)	NCSU	College/School
		CALS	CED	CHASS	CNR	COE	COM	COT	PAMS
Mean Rating	3.23	3.17	3.40	3.30	3.24	3.18	3.19	3.57	3.33
4: Very satisfied	39.3%	36.2%	43.8%	43.8%	48.0%	37.1%	32.2%	57.1%	40.0%
3: Moderately satisfied	48.3%	48.6%	52.1%	46.2%	32.0%	47.9%	55.9%	42.9%	53.3%
2: Moderately dissatisfied	9.0%	11.4%	4.2%	6.2%	16.0%	10.3%	10.2%	.	6.7%
1: Very dissatisfied	3.4%	3.8%	.	3.8%	4.0%	4.6%	1.7%	.	.
Total (N)	611	105	48	130	25	194	59	14	15

Q Financial Aid Customer Service

Customer service skills of financial aid reception staff	NCSU	College/School
		CALS	CED	CHASS	CNR	COE	COM	COT	PAMS
Mean Rating	3.13	3.20	2.90	3.07	3.25	3.22	2.88	3.45	3.21
4: Excellent	33.5%	33.3%	22.6%	30.8%	31.3%	38.6%	30.0%	54.5%	35.7%
3: Good	49.8%	56.5%	48.4%	52.7%	62.5%	46.5%	35.0%	36.4%	50.0%
2: Fair	12.8%	7.2%	25.8%	8.8%	6.3%	13.2%	27.5%	9.1%	14.3%
1: Poor	4.0%	2.9%	3.2%	7.7%	.	1.8%	7.5%	.	.
Total (N)	400	69	31	91	16	114	40	11	14

Customer service skills of financial aid phone staff	NCSU	College/School
		CALS	CED	CHASS	CNR	COE	COM	COT	PAMS
Mean Rating	3.04	3.07	2.84	3.02	3.06	3.12	2.81	3.36	3.31
4: Excellent	31.2%	31.1%	19.4%	35.4%	25.0%	30.8%	25.0%	54.5%	53.8%
3: Good	46.1%	47.5%	51.6%	42.7%	56.3%	50.5%	33.3%	27.3%	30.8%
2: Fair	18.2%	18.0%	22.6%	11.0%	18.8%	18.7%	38.9%	18.2%	7.7%
1: Poor	4.6%	3.3%	6.5%	11.0%	.	.	2.8%	.	7.7%
Total (N)	369	61	31	82	16	107	36	11	13

Customer service skills of financial aid advisor staff	NCSU	College/School
		CALS	CED	CHASS	CNR	COE	COM	COT	PAMS
Mean Rating	3.13	3.00	3.07	3.22	2.93	3.19	3.03	3.60	3.21
4: Excellent	36.2%	31.8%	32.1%	41.9%	20.0%	38.9%	30.8%	60.0%	35.7%
3: Good	45.0%	45.5%	42.9%	43.0%	60.0%	44.4%	43.6%	40.0%	50.0%
2: Fair	14.0%	13.6%	25.0%	10.5%	13.3%	13.0%	23.1%	.	14.3%
1: Poor	4.8%	9.1%	.	4.7%	6.7%	3.7%	2.6%	.	.
Total (N)	378	66	28	86	15	108	39	10	14

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For more information on the 2010 Sophomore Survey contact:
Dr. Nancy Whelchel, Associate Director for Survey Research
Office of Institutional Planning and Research
Box 7002
NCSU
Phone: (919) 515-4184
Email: Nancy_Whelchel@ncsu.edu

Posted: July, 2010

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