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North Carolina State University
2010 Sophomore Student Survey:
College Comparisons of
Evaluations of Student Services

This document reports survey data on college differences in respondents' assessment of student services at NC State. Specifically, results are presented for both academic and non-academic services, the university's online systems, and financial aid services. Survey results for all respondents are provided in "2010 Sophomore Student Survey: All Respondents." For information about the survey and analysis methods see "2010 Sophomore Student Survey: Introduction, Methods, and Student Demographic Profile." For exact question wording, see the survey instrument, or click on the "Q" in the table headers below.

Help Outside the Classroom | Non-Academic Service Areas | University Online Systems | Financial Aid Services

Help Outside the Classroom

Q Academic Assistance or Tutoring
Availability of academic assistance or tutoring services on campus NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.82 3.83 3.76 3.69 4.00 3.84 3.85 4.22 4.10
5: Very satisfied 20.2% 22.3% 16.2% 17.1% 18.2% 19.1% 25.4% 34.8% 30.0%
4: Satisfied 52.9% 52.4% 54.1% 48.8% 68.2% 55.2% 46.3% 52.2% 50.0%
3: Neither satisfied nor dissatisfied 17.8% 12.6% 21.6% 23.3% 9.1% 17.5% 19.4% 13.0% 20.0%
2: Dissatisfied 7.1% 10.7% 5.4% 7.8% 4.5% 6.6% 6.0% . .
1: Very dissatisfied 2.0% 1.9% 2.7% 3.1% . 1.6% 3.0% . .
Total (N) 594 103 37 129 22 183 67 23 10


Academic assistance or tutoring: Writing NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.83 3.87 4.00 3.83 3.80 3.81 3.81 3.92 4.14
5: Very satisfied 20.5% 22.2% 35.3% 19.0% 10.0% 17.3% 25.0% 16.7% 28.6%
4: Satisfied 46.6% 46.7% 29.4% 50.8% 60.0% 48.1% 36.1% 66.7% 57.1%
3: Neither satisfied nor dissatisfied 29.0% 26.7% 35.3% 23.8% 30.0% 33.3% 36.1% 8.3% 14.3%
2: Dissatisfied 3.2% 4.4% . 6.3% . 1.2% . 8.3% .
1: Very dissatisfied 0.7% . . . . . 2.8% . .
Total (N) 283 45 17 63 10 81 36 12 7


Academic assistance or tutoring: Reading NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.58 3.44 3.82 3.59 3.88 3.56 3.54 4.00 4.00
5: Very satisfied 14.7% 7.4% 27.3% 15.4% 12.5% 14.8% 16.7% . 33.3%
4: Satisfied 33.7% 29.6% 27.3% 30.8% 62.5% 32.8% 29.2% 100.0% 33.3%
3: Neither satisfied nor dissatisfied 48.4% 63.0% 45.5% 51.3% 25.0% 47.5% 50.0% . 33.3%
2: Dissatisfied 1.6% . . 2.6% . 3.3% . . .
1: Very dissatisfied 1.6% . . . . 1.6% 4.2% . .
Total (N) 184 27 11 39 8 61 24 5 3


Academic assistance or tutoring: Mathematics NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.81 3.76 3.68 3.67 3.78 3.91 3.67 4.00 4.29
5: Very satisfied 19.1% 14.8% 20.0% 20.5% 22.2% 19.3% 18.4% 16.7% 28.6%
4: Satisfied 53.0% 53.7% 44.0% 42.2% 50.0% 58.6% 44.9% 75.0% 71.4%
3: Neither satisfied nor dissatisfied 19.4% 24.1% 20.0% 26.5% 11.1% 15.9% 24.5% 4.2% .
2: Dissatisfied 7.1% 7.4% 16.0% 6.0% 16.7% 6.2% 10.2% . .
1: Very dissatisfied 1.4% . . 4.8% . . 2.0% 4.2% .
Total (N) 423 54 25 83 18 145 49 24 7


Academic assistance or tutoring: Science NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.80 3.85 3.68 3.57 4.06 3.89 3.56 3.78 4.14
5: Very satisfied 20.2% 22.7% 21.4% 19.0% 17.6% 20.8% 14.8% 17.4% 14.3%
4: Satisfied 50.1% 48.9% 42.9% 33.3% 70.6% 56.6% 40.7% 56.5% 85.7%
3: Neither satisfied nor dissatisfied 20.9% 19.3% 17.9% 34.9% 11.8% 15.1% 37.0% 17.4% .
2: Dissatisfied 7.4% 9.1% 17.9% 11.1% . 6.3% . 4.3% .
1: Very dissatisfied 1.4% . . 1.6% . 1.3% 7.4% 4.3% .
Total (N) 421 88 28 63 17 159 27 23 7


Academic assistance or tutoring: Foreign language NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.58 3.42 3.80 3.62 3.63 3.48 3.70 3.75 3.67
5: Very satisfied 13.8% 4.2% 30.0% 16.4% 12.5% 11.1% 23.3% . .
4: Satisfied 37.2% 33.3% 30.0% 34.5% 62.5% 33.3% 36.7% 75.0% 66.7%
3: Neither satisfied nor dissatisfied 43.9% 62.5% 30.0% 45.5% 12.5% 48.1% 33.3% 25.0% 33.3%
2: Dissatisfied 3.1% . 10.0% 1.8% . 7.4% . . .
1: Very dissatisfied 2.0% . . 1.8% 12.5% . 6.7% . .
Total (N) 196 24 10 55 8 54 30 4 3


Academic assistance or tutoring: Study skills NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.59 3.56 3.82 3.52 3.80 3.48 3.72 4.33 3.75
5: Very satisfied 14.4% 8.8% 27.3% 14.0% 10.0% 13.3% 18.8% 33.3% .
4: Satisfied 40.6% 47.1% 36.4% 36.0% 60.0% 36.0% 40.6% 66.7% 75.0%
3: Neither satisfied nor dissatisfied 37.6% 38.2% 27.3% 42.0% 30.0% 38.7% 37.5% . 25.0%
2: Dissatisfied 4.8% 2.9% 9.1% 4.0% . 9.3% . . .
1: Very dissatisfied 2.6% 2.9% . 4.0% . 2.7% 3.1% . .
Total (N) 229 34 11 50 10 75 32 6 4


Q Research Support
Research Support: Opportunities to be involved with faculty on their research NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.28 3.45 3.55 3.17 3.37 3.22 3.17 3.17 3.25
5: Very satisfied 12.4% 15.5% 13.6% 11.1% 5.3% 13.4% 6.5% 8.3% 33.3%
4: Satisfied 29.0% 36.9% 40.9% 22.2% 36.8% 27.7% 26.1% 33.3% .
3: Neither satisfied nor dissatisfied 36.6% 26.2% 31.8% 45.7% 47.4% 33.6% 50.0% 25.0% 25.0%
2: Dissatisfied 17.6% 20.2% 13.6% 14.8% 10.5% 17.6% 13.0% 33.3% 41.7%
1: Very dissatisfied 4.4% 1.2% . 6.2% . 7.6% 4.3% . .
Total (N) 410 84 22 81 19 119 46 12 12


Research Support: Access to up-to-date facilities NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.78 3.78 3.73 3.63 3.79 3.88 3.78 3.89 3.50
5: Very satisfied 21.4% 23.0% 18.2% 13.3% 17.2% 26.5% 19.5% 26.3% 28.6%
4: Satisfied 45.7% 45.0% 48.5% 44.8% 51.7% 47.0% 46.8% 47.4% 21.4%
3: Neither satisfied nor dissatisfied 24.7% 20.0% 24.2% 36.2% 27.6% 18.1% 28.6% 15.8% 21.4%
2: Dissatisfied 5.7% 11.0% 6.1% 2.9% . 4.8% 2.6% 10.5% 28.6%
1: Very dissatisfied 2.5% 1.0% 3.0% 2.9% 3.4% 3.6% 2.6% . .
Total (N) 562 100 33 105 29 166 77 19 14


Q Library Services
Library: Helpfulness of staff NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 4.06 4.09 3.97 3.96 4.07 4.11 4.08 4.13 4.05
5: Very satisfied 26.9% 31.6% 21.7% 23.1% 26.7% 26.3% 31.0% 23.3% 31.6%
4: Satisfied 55.5% 49.6% 58.3% 56.4% 56.7% 59.9% 49.1% 66.7% 42.1%
3: Neither satisfied nor dissatisfied 14.7% 15.8% 16.7% 14.9% 13.3% 12.2% 16.4% 10.0% 26.3%
2: Dissatisfied 2.5% 2.3% 1.7% 4.6% 3.3% 1.5% 3.4% . .
1: Very dissatisfied 0.5% 0.8% 1.7% 1.0% . . . . .
Total (N) 878 133 60 195 30 262 116 30 19


Library: Space for individual student work NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.69 3.74 3.69 3.68 3.61 3.60 3.73 3.81 4.04
5: Very satisfied 21.1% 23.4% 20.3% 19.5% 16.7% 20.6% 25.8% 12.5% 29.2%
4: Satisfied 48.4% 48.3% 46.9% 48.8% 50.0% 46.7% 44.2% 68.8% 50.0%
3: Neither satisfied nor dissatisfied 12.2% 10.3% 15.6% 14.1% 13.9% 10.8% 12.5% 6.3% 16.7%
2: Dissatisfied 14.9% 15.2% 15.6% 15.6% 16.7% 16.0% 12.5% 12.5% 4.2%
1: Very dissatisfied 3.5% 2.8% 1.6% 2.0% 2.8% 5.9% 5.0% . .
Total (N) 949 145 64 205 36 287 120 32 24


Library: Space for group work NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.50 3.51 3.61 3.46 3.54 3.48 3.53 3.45 3.45
5: Very satisfied 17.2% 16.7% 17.2% 15.1% 14.3% 18.5% 21.0% 12.1% 18.2%
4: Satisfied 45.3% 49.3% 48.4% 46.2% 51.4% 42.7% 40.3% 51.5% 40.9%
3: Neither satisfied nor dissatisfied 13.6% 11.1% 15.6% 13.6% 14.3% 14.0% 14.3% 9.1% 13.6%
2: Dissatisfied 18.3% 14.6% 15.6% 20.1% 14.3% 18.2% 19.3% 24.2% 22.7%
1: Very dissatisfied 5.7% 8.3% 3.1% 5.0% 5.7% 6.6% 5.0% 3.0% 4.5%
Total (N) 936 144 64 199 35 286 119 33 22


Library: Training/instruction for using library and information resources NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.71 3.78 3.74 3.64 3.63 3.66 3.85 3.76 3.75
5: Very satisfied 17.8% 22.4% 19.3% 16.5% 13.3% 13.9% 26.0% 20.7% 20.0%
4: Satisfied 44.6% 46.4% 42.1% 42.6% 53.3% 47.3% 37.5% 48.3% 40.0%
3: Neither satisfied nor dissatisfied 29.5% 20.8% 31.6% 30.9% 23.3% 32.1% 31.7% 17.2% 35.0%
2: Dissatisfied 6.4% 8.0% 7.0% 8.5% 3.3% 4.6% 4.8% 13.8% 5.0%
1: Very dissatisfied 1.7% 2.4% . 1.6% 6.7% 2.1% . . .
Total (N) 818 125 57 188 30 237 104 29 20


Library: Availability of information/material I need for my class assignments NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 4.02 4.08 3.95 3.99 3.74 4.05 4.08 4.03 4.05
5: Very satisfied 23.7% 24.8% 28.8% 23.4% 14.3% 23.3% 26.5% 24.2% 22.7%
4: Satisfied 58.3% 62.1% 42.4% 57.6% 60.0% 59.4% 55.8% 63.6% 59.1%
3: Neither satisfied nor dissatisfied 14.9% 9.7% 23.7% 14.1% 17.1% 15.8% 16.8% 6.1% 18.2%
2: Dissatisfied 2.5% 3.4% 5.1% 3.9% 2.9% 1.5% 0.9% 3.0% .
1: Very dissatisfied 0.5% . . 1.0% 5.7% . . 3.0% .
Total (N) 911 145 59 205 35 266 113 33 22


Library: Access to online library resources NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 4.20 4.28 4.25 4.15 4.00 4.19 4.28 4.27 4.08
5: Very satisfied 32.4% 36.6% 36.5% 29.4% 19.4% 30.7% 40.5% 36.4% 29.2%
4: Satisfied 57.0% 56.6% 52.4% 59.8% 63.9% 59.3% 48.3% 57.6% 50.0%
3: Neither satisfied nor dissatisfied 8.6% 4.8% 11.1% 7.8% 13.9% 8.6% 10.3% 3.0% 20.8%
2: Dissatisfied 1.5% 2.1% . 2.0% 2.8% 0.7% 0.9% 3.0% .
1: Very dissatisfied 0.4% . . 1.0% . 0.7% . . .
Total (N) 937 145 63 204 36 280 116 33 24


Library: Hours of operation NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 4.37 4.36 4.31 4.34 4.25 4.39 4.50 4.44 4.26
5: Very satisfied 46.8% 46.2% 39.1% 43.7% 38.9% 47.9% 58.5% 50.0% 39.1%
4: Satisfied 45.0% 44.8% 53.1% 48.5% 50.0% 44.8% 33.1% 46.9% 47.8%
3: Neither satisfied nor dissatisfied 6.9% 7.6% 7.8% 6.8% 8.3% 5.9% 8.5% . 13.0%
2: Dissatisfied 1.1% 1.4% . 0.5% 2.8% 1.0% . 3.1% .
1: Very dissatisfied 0.2% . . 0.5% . 0.3% . . .
Total (N) 951 145 64 206 36 290 118 32 23


Q Career Services
Career Services: Helpfulness of staff NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.96 4.10 3.89 3.98 3.93 3.89 3.96 4.13 3.57
5: Very satisfied 20.9% 28.0% 21.1% 21.3% 7.1% 19.7% 20.0% 26.1% .
4: Satisfied 56.5% 56.1% 47.4% 56.2% 78.6% 54.2% 57.3% 60.9% 57.1%
3: Neither satisfied nor dissatisfied 20.9% 14.6% 31.6% 21.3% 14.3% 22.5% 21.3% 13.0% 42.9%
2: Dissatisfied 1.3% . . 1.1% . 2.8% 1.3% . .
1: Very dissatisfied 0.4% 1.2% . . . 0.7% . . .
Total (N) 464 82 19 89 14 142 75 23 7


Career Services: Information on internships, co-ops, and other career-related experiences NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.83 4.00 3.73 3.68 3.94 3.85 3.95 4.05 3.18
5: Very satisfied 19.3% 26.7% 18.2% 14.1% 23.5% 18.8% 21.8% 27.3% .
4: Satisfied 53.6% 51.2% 40.9% 53.5% 58.8% 55.9% 54.0% 54.5% 54.5%
3: Neither satisfied nor dissatisfied 19.9% 18.6% 36.4% 22.2% 5.9% 18.2% 21.8% 13.6% 9.1%
2: Dissatisfied 5.5% 2.3% 4.5% 6.1% 11.8% 5.9% 2.3% 4.5% 36.4%
1: Very dissatisfied 1.7% 1.2% . 4.0% . 1.2% . . .
Total (N) 528 86 22 99 17 170 87 22 11


Career Services: Access to employment opportunities (e.g., career fairs, interviews, etc.) NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.91 4.13 3.75 3.73 3.90 3.87 4.02 4.24 3.55
5: Very satisfied 23.0% 29.5% 16.7% 16.3% 10.0% 24.0% 27.5% 33.3% 9.1%
4: Satisfied 52.7% 54.5% 50.0% 52.0% 70.0% 50.3% 52.7% 57.1% 54.5%
3: Neither satisfied nor dissatisfied 18.0% 14.8% 25.0% 22.4% 20.0% 17.1% 15.4% 9.5% 18.2%
2: Dissatisfied 5.0% 1.1% 8.3% 7.1% . 6.3% 3.3% . 18.2%
1: Very dissatisfied 1.3% . . 2.0% . 2.3% 1.1% . .
Total (N) 543 88 24 98 20 175 91 21 11


Career Services: Help in preparing for interviews, resumes, etc. NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.86 4.08 3.67 3.80 3.67 3.80 3.99 3.90 3.50
5: Very satisfied 21.0% 25.0% 19.0% 17.6% 6.7% 21.6% 24.1% 20.0% 12.5%
4: Satisfied 49.6% 60.7% 42.9% 50.6% 60.0% 43.2% 50.6% 55.0% 37.5%
3: Neither satisfied nor dissatisfied 24.4% 11.9% 23.8% 27.1% 26.7% 29.7% 25.3% 20.0% 37.5%
2: Dissatisfied 4.2% 2.4% 14.3% 3.5% 6.7% 4.1% . 5.0% 12.5%
1: Very dissatisfied 0.8% . . 1.2% . 1.4% . . .
Total (N) 480 84 21 85 15 148 87 20 8


Career Services: Availability of career resources online NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.83 4.09 3.85 3.77 3.88 3.75 3.87 3.79 3.50
5: Very satisfied 18.5% 27.0% 20.0% 17.8% 12.5% 17.0% 18.4% 10.5% 12.5%
4: Satisfied 52.1% 58.4% 55.0% 46.7% 62.5% 49.7% 52.6% 68.4% 37.5%
3: Neither satisfied nor dissatisfied 24.2% 12.4% 20.0% 31.1% 25.0% 26.4% 26.3% 10.5% 37.5%
2: Dissatisfied 3.9% 1.1% . 3.3% . 5.0% 2.6% 10.5% 12.5%
1: Very dissatisfied 1.2% 1.1% 5.0% 1.1% . 1.9% . . .
Total (N) 491 89 20 90 16 159 76 19 8


Q Information Technology
Information Technology: Training on the technology that I am required to use in my courses NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.69 3.72 3.57 3.54 3.79 3.75 3.81 3.73 3.36
5: Very satisfied 14.7% 16.5% 15.7% 5.7% 16.7% 16.7% 21.9% 11.5% 13.6%
4: Satisfied 52.2% 51.3% 45.1% 55.0% 50.0% 54.8% 47.6% 61.5% 31.8%
3: Neither satisfied nor dissatisfied 22.9% 20.9% 21.6% 30.0% 29.2% 19.0% 21.9% 15.4% 36.4%
2: Dissatisfied 7.9% 10.4% 15.7% 6.4% 4.2% 6.0% 6.7% 11.5% 13.6%
1: Very dissatisfied 2.4% 0.9% 2.0% 2.9% . 3.6% 1.9% . 4.5%
Total (N) 763 115 51 140 24 252 105 26 22


Information Technology: Assistance from the helpdesk in solving my technology problems NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.83 3.84 3.75 3.61 3.75 3.92 3.99 3.95 3.57
5: Very satisfied 19.8% 20.0% 19.4% 10.8% 20.0% 24.2% 25.6% 14.3% 7.1%
4: Satisfied 50.2% 50.6% 44.4% 51.7% 40.0% 51.1% 48.8% 66.7% 42.9%
3: Neither satisfied nor dissatisfied 24.7% 23.5% 27.8% 28.3% 35.0% 19.4% 24.4% 19.0% 50.0%
2: Dissatisfied 3.8% 4.7% 8.3% 5.8% 5.0% 3.2% 1.2% . .
1: Very dissatisfied 1.5% 1.2% . 3.3% . 2.2% . . .
Total (N) 586 85 36 120 20 186 82 21 14


Information Technology: Hours of operation for university computer labs NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.99 4.04 3.84 3.84 3.92 4.12 4.01 4.04 3.85
5: Very satisfied 24.2% 27.1% 14.0% 15.5% 15.4% 32.7% 22.5% 16.7% 20.0%
4: Satisfied 54.5% 53.3% 60.5% 56.3% 61.5% 49.8% 58.4% 70.8% 55.0%
3: Neither satisfied nor dissatisfied 17.9% 15.9% 20.9% 24.6% 23.1% 14.8% 16.9% 12.5% 15.0%
2: Dissatisfied 3.1% 3.7% 4.7% 3.5% . 1.9% 2.2% . 10.0%
1: Very dissatisfied 0.3% . . . . 0.8% . . .
Total (N) 736 107 43 142 26 257 89 24 20


Information Technology: Availability of equipment and software in university computer labs NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.97 4.01 3.89 3.84 3.89 4.09 4.03 3.96 3.68
5: Very satisfied 23.2% 23.3% 25.5% 17.1% 10.7% 28.9% 24.7% 18.5% 13.6%
4: Satisfied 55.4% 57.8% 42.6% 57.2% 71.4% 54.5% 53.6% 63.0% 59.1%
3: Neither satisfied nor dissatisfied 17.1% 15.5% 27.7% 20.4% 14.3% 13.9% 21.6% 14.8% 9.1%
2: Dissatisfied 3.3% 3.4% 4.3% 2.6% 3.6% 1.5% . 3.7% 18.2%
1: Very dissatisfied 0.9% . . 2.6% . 1.1% . . .
Total (N) 783 116 47 152 28 266 97 27 22


Information Technology: Availability of wireless access on campus NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.98 3.88 3.89 3.86 4.06 4.10 4.09 4.00 3.70
5: Very satisfied 31.2% 26.3% 29.5% 23.9% 26.5% 37.8% 39.0% 22.6% 17.4%
4: Satisfied 47.6% 48.9% 44.3% 52.1% 55.9% 44.9% 39.8% 61.3% 56.5%
3: Neither satisfied nor dissatisfied 11.3% 13.1% 13.1% 10.6% 14.7% 9.2% 14.4% 9.7% 4.3%
2: Dissatisfied 8.4% 10.2% 11.5% 12.2% 2.9% 6.0% 5.1% 6.5% 21.7%
1: Very dissatisfied 1.5% 1.5% 1.6% 1.1% . 2.1% 1.7% . .
Total (N) 904 137 61 188 34 283 118 31 23


Information Technology: Online course management system(s) used in my classes NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.63 3.70 3.64 3.51 3.31 3.65 3.79 3.74 3.30
5: Very satisfied 15.7% 16.8% 14.8% 11.6% 8.6% 16.0% 23.5% 16.1% 8.7%
4: Satisfied 49.7% 52.6% 52.5% 49.2% 45.7% 49.6% 46.2% 61.3% 43.5%
3: Neither satisfied nor dissatisfied 19.7% 17.5% 18.0% 21.2% 20.0% 20.9% 17.6% 9.7% 26.1%
2: Dissatisfied 11.5% 10.2% 11.5% 14.3% 20.0% 9.9% 10.9% 6.5% 13.0%
1: Very dissatisfied 3.4% 2.9% 3.3% 3.7% 5.7% 3.5% 1.7% 6.5% 8.7%
Total (N) 907 137 61 189 35 282 119 31 23


Information Technology: Effectiveness of information technology in improving my learning experience NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.83 3.93 3.83 3.70 3.59 3.87 3.93 3.83 3.60
5: Very satisfied 17.1% 19.1% 17.2% 12.0% 8.8% 19.4% 23.0% 13.3% 15.0%
4: Satisfied 54.1% 57.3% 53.4% 54.6% 50.0% 53.5% 50.4% 60.0% 45.0%
3: Neither satisfied nor dissatisfied 24.3% 21.4% 24.1% 26.8% 35.3% 22.3% 23.9% 23.3% 30.0%
2: Dissatisfied 3.4% 2.3% 5.2% 4.4% 2.9% 4.0% 1.8% 3.3% 5.0%
1: Very dissatisfied 1.0% . . 2.2% 2.9% 0.7% 0.9% . 5.0%
Total (N) 872 131 58 183 34 273 113 30 20


Q Campus Bookstore
Campus Bookstore: Timely availability of textbooks, computer supplies, etc. NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.88 3.95 3.89 3.82 4.18 3.82 4.02 3.91 3.67
5: Very satisfied 21.5% 21.2% 20.6% 17.7% 31.6% 20.9% 28.0% 27.3% 20.8%
4: Satisfied 54.7% 61.0% 52.4% 56.2% 55.3% 52.7% 52.5% 51.5% 45.8%
3: Neither satisfied nor dissatisfied 16.1% 11.6% 22.2% 19.2% 13.2% 15.8% 14.4% 6.1% 20.8%
2: Dissatisfied 5.5% 3.4% 4.8% 3.9% . 8.2% 3.4% 15.2% 4.2%
1: Very dissatisfied 2.2% 2.7% . 3.0% . 2.4% 1.7% . 8.3%
Total (N) 952 146 63 203 38 292 118 33 24
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Q Non-Academic Services

Service Area
Satisfaction with service: Financial Aid: Application/award process NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.73 3.65 3.66 3.80 3.77 3.75 3.66 4.08 4.11
5: Very satisfied 22.3% 19.6% 19.1% 28.2% 19.2% 21.3% 17.1% 46.2% 38.9%
4: Satisfied 46.7% 48.2% 46.8% 44.4% 53.8% 46.5% 47.1% 30.8% 38.9%
3: Neither satisfied nor dissatisfied 16.9% 16.1% 17.0% 12.0% 15.4% 19.3% 24.3% 15.4% 16.7%
2: Dissatisfied 10.3% 9.8% 14.9% 10.6% 7.7% 11.4% 7.1% . 5.6%
1: Very dissatisfied 3.8% 6.3% 2.1% 4.9% 3.8% 1.5% 4.3% 7.7% .
Total (N) 651 112 47 142 26 202 70 13 18


Satisfaction with service: Financial Aid: Disbursement process NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.74 3.65 3.74 3.79 3.67 3.75 3.73 4.17 3.82
5: Very satisfied 21.5% 19.8% 19.0% 28.1% 20.8% 19.0% 20.6% 50.0% 17.6%
4: Satisfied 47.5% 46.8% 50.0% 43.0% 45.8% 49.7% 46.0% 25.0% 52.9%
3: Neither satisfied nor dissatisfied 18.1% 18.0% 19.0% 13.3% 16.7% 20.5% 22.2% 16.7% 23.5%
2: Dissatisfied 9.4% 9.0% 9.5% 10.4% 12.5% 9.2% 7.9% 8.3% 5.9%
1: Very dissatisfied 3.6% 6.3% 2.4% 5.2% 4.2% 1.5% 3.2% . .
Total (N) 619 111 42 135 24 195 63 12 17


Satisfaction with service: Cashier/Student Accounts/Billing Office NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.69 3.71 3.53 3.73 3.52 3.72 3.73 3.81 3.55
5: Very satisfied 16.3% 15.8% 14.0% 17.6% 17.2% 15.4% 15.3% 34.6% 20.0%
4: Satisfied 50.8% 55.6% 43.9% 54.0% 37.9% 51.0% 52.0% 30.8% 45.0%
3: Neither satisfied nor dissatisfied 21.1% 18.0% 24.6% 16.5% 27.6% 24.1% 24.5% 19.2% 15.0%
2: Dissatisfied 9.0% 5.3% 15.8% 7.4% 13.8% 8.7% 7.1% 11.5% 10.0%
1: Very dissatisfied 2.8% 5.3% 1.8% 4.5% 3.4% 0.8% 1.0% 3.8% 10.0%
Total (N) 821 133 57 176 29 253 98 26 20


Satisfaction with service: Registrar???s Office NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.82 3.88 3.79 3.88 3.68 3.77 3.83 3.92 3.95
5: Very satisfied 17.9% 16.5% 23.4% 20.4% 20.0% 17.3% 15.6% 25.0% 20.0%
4: Satisfied 53.6% 60.9% 36.2% 56.7% 40.0% 50.4% 55.6% 50.0% 60.0%
3: Neither satisfied nor dissatisfied 22.7% 19.1% 36.2% 16.6% 32.0% 25.7% 26.7% 16.7% 15.0%
2: Dissatisfied 4.1% 0.9% 4.3% 3.2% 4.0% 5.8% 1.1% 8.3% 5.0%
1: Very dissatisfied 1.6% 2.6% . 3.2% 4.0% 0.9% 1.1% . .
Total (N) 730 115 47 157 25 226 90 24 20


Satisfaction with service: Campus Bookstore NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.97 4.11 4.02 3.97 4.11 3.88 4.03 4.12 3.61
5: Very satisfied 21.8% 21.3% 21.2% 22.4% 28.9% 19.9% 25.4% 33.3% 8.7%
4: Satisfied 60.0% 70.0% 60.6% 60.5% 55.3% 56.8% 55.9% 51.5% 65.2%
3: Neither satisfied nor dissatisfied 13.5% 7.3% 16.7% 11.2% 13.2% 16.4% 16.1% 12.1% 13.0%
2: Dissatisfied 2.9% 0.7% 1.5% 2.9% 2.6% 4.8% 1.7% . 4.3%
1: Very dissatisfied 1.8% 0.7% . 2.9% . 2.1% 0.8% 3.0% 8.7%
Total (N) 960 150 66 205 38 292 118 33 23


Satisfaction with service: Health Services NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.94 3.85 3.80 3.93 3.96 4.04 3.91 4.10 4.05
5: Very satisfied 29.8% 25.4% 27.3% 36.6% 32.1% 31.1% 21.8% 38.7% 36.8%
4: Satisfied 47.3% 50.8% 45.5% 37.7% 42.9% 49.2% 58.4% 41.9% 36.8%
3: Neither satisfied nor dissatisfied 13.0% 12.3% 10.9% 13.1% 17.9% 13.9% 11.9% 9.7% 21.1%
2: Dissatisfied 6.7% 6.9% 12.7% 7.7% 3.6% 4.2% 5.0% 9.7% 5.3%
1: Very dissatisfied 3.2% 4.6% 3.6% 4.9% 3.6% 1.7% 3.0% . .
Total (N) 818 130 55 183 28 238 101 31 19


Satisfaction with service: Counseling (personal, interpersonal, or psychological) NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.83 3.94 3.89 3.80 3.78 3.73 3.94 3.90 3.92
5: Very satisfied 22.9% 22.2% 27.0% 27.6% 22.2% 18.8% 22.2% 20.0% 25.0%
4: Satisfied 47.7% 55.6% 45.9% 37.8% 44.4% 47.9% 53.7% 60.0% 41.7%
3: Neither satisfied nor dissatisfied 22.2% 15.9% 18.9% 25.5% 27.8% 24.8% 20.4% 10.0% 33.3%
2: Dissatisfied 4.4% 6.3% 5.4% 5.1% . 4.3% 3.7% 10.0% .
1: Very dissatisfied 2.8% . 2.7% 4.1% 5.6% 4.3% . . .
Total (N) 428 63 37 98 18 117 54 10 12


Satisfaction with service: Housing and Residence Life NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.69 3.72 3.63 3.67 3.77 3.73 3.61 3.79 3.68
5: Very satisfied 16.4% 18.4% 14.8% 17.4% 22.9% 16.9% 14.2% 13.8% 5.3%
4: Satisfied 52.7% 51.5% 50.0% 51.7% 48.6% 53.4% 52.8% 62.1% 63.2%
3: Neither satisfied nor dissatisfied 18.3% 18.4% 22.2% 16.3% 14.3% 18.9% 18.9% 13.8% 26.3%
2: Dissatisfied 8.4% 7.4% 9.3% 9.3% 11.4% 7.6% 8.5% 10.3% 5.3%
1: Very dissatisfied 4.2% 4.4% 3.7% 5.2% 2.9% 3.2% 5.7% . .
Total (N) 830 136 54 172 35 249 106 29 19


Satisfaction with service: Campus Recreation NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 4.03 4.04 4.11 4.02 3.97 3.98 4.11 4.17 3.82
5: Very satisfied 25.7% 26.4% 26.8% 26.8% 27.8% 22.3% 28.0% 33.3% 11.8%
4: Satisfied 55.8% 55.0% 58.9% 54.8% 52.8% 57.0% 55.1% 53.3% 64.7%
3: Neither satisfied nor dissatisfied 15.4% 15.5% 12.5% 13.7% 11.1% 17.5% 16.8% 10.0% 17.6%
2: Dissatisfied 2.5% 2.3% 1.8% 3.6% 5.6% 2.8% . 3.3% 5.9%
1: Very dissatisfied 0.6% 0.8% . 1.2% 2.8% 0.4% . . .
Total (N) 826 129 56 168 36 251 107 30 17


Satisfaction with service: Dining Services NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.29 3.31 3.52 3.35 3.42 3.21 3.29 3.33 3.53
5: Very satisfied 9.8% 11.1% 10.7% 11.4% 13.9% 8.1% 9.3% 10.0% 15.8%
4: Satisfied 43.7% 47.9% 48.2% 44.0% 41.7% 42.3% 41.7% 43.3% 47.4%
3: Neither satisfied nor dissatisfied 21.2% 13.9% 30.4% 20.1% 22.2% 20.6% 25.9% 30.0% 21.1%
2: Dissatisfied 16.7% 15.3% 3.6% 16.8% 16.7% 21.0% 14.8% 3.3% 5.3%
1: Very dissatisfied 8.6% 11.8% 7.1% 7.6% 5.6% 8.1% 8.3% 13.3% 10.5%
Total (N) 881 144 56 184 36 272 108 30 19


Satisfaction with service: On-campus shuttle/transportation services NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.76 3.90 3.84 3.68 3.76 3.84 3.59 3.26 4.16
5: Very satisfied 18.8% 21.4% 23.6% 18.7% 17.6% 20.1% 13.5% 11.8% 31.6%
4: Satisfied 54.1% 57.1% 50.9% 50.0% 55.9% 57.2% 53.1% 44.1% 52.6%
3: Neither satisfied nor dissatisfied 14.8% 13.5% 12.7% 16.9% 17.6% 11.9% 15.6% 11.8% 15.8%
2: Dissatisfied 9.0% 5.6% 10.9% 9.6% 2.9% 8.2% 14.6% 23.5% .
1: Very dissatisfied 3.3% 2.4% 1.8% 4.8% 5.9% 2.6% 3.1% 8.8% .
Total (N) 830 126 55 166 34 269 96 34 19


Satisfaction with service: Campus Police Department NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.80 3.89 3.81 3.78 3.81 3.82 3.69 3.94 3.92
5: Very satisfied 19.1% 25.7% 16.7% 18.1% 25.9% 18.1% 14.8% 41.2% 7.7%
4: Satisfied 52.1% 46.5% 59.5% 52.2% 48.1% 54.4% 49.4% 35.3% 76.9%
3: Neither satisfied nor dissatisfied 21.4% 20.8% 14.3% 23.2% 14.8% 21.2% 28.4% 5.9% 15.4%
2: Dissatisfied 4.4% 5.0% 7.1% 2.9% 3.7% 3.6% 4.9% 11.8% .
1: Very dissatisfied 3.0% 2.0% 2.4% 3.6% 7.4% 2.6% 2.5% 5.9% .
Total (N) 635 101 42 138 27 193 81 17 13


Satisfaction with service: Parking NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 2.52 2.68 2.47 2.31 2.65 2.63 2.39 2.48 3.05
5: Very satisfied 4.4% 5.2% 9.4% 2.7% 10.8% 3.9% 3.6% 6.9% 5.3%
4: Satisfied 22.8% 29.1% 17.0% 18.0% 24.3% 26.0% 19.6% 13.8% 42.1%
3: Neither satisfied nor dissatisfied 17.7% 15.7% 15.1% 17.5% 13.5% 20.9% 14.3% 17.2% 21.1%
2: Dissatisfied 30.0% 28.4% 28.3% 31.1% 21.6% 27.2% 37.5% 44.8% 15.8%
1: Very dissatisfied 25.1% 21.6% 30.2% 30.6% 29.7% 22.0% 25.0% 17.2% 15.8%
Total (N) 854 134 53 183 37 254 112 29 19


Quality of Staff
Quality of staff: Financial Aid: Application/award process NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.82 3.78 3.88 3.85 3.61 3.88 3.75 3.91 3.71
5: Excellent 24.1% 26.4% 26.5% 26.8% 8.7% 23.4% 23.3% 36.4% 17.6%
4: Good 45.5% 40.7% 44.1% 45.5% 52.2% 48.0% 45.0% 36.4% 52.9%
3: Average 22.7% 24.2% 20.6% 18.7% 34.8% 24.0% 21.7% 18.2% 17.6%
2: Fair 3.3% 2.2% 8.8% 4.1% . 2.9% 3.3% . 5.9%
1: Poor 4.4% 6.6% . 4.9% 4.3% 1.8% 6.7% 9.1% 5.9%
Total (N) 547 91 34 123 23 171 60 11 17


Quality of staff: Financial Aid: Disbursement process NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.84 3.86 3.82 3.86 3.62 3.88 3.85 4.00 3.71
5: Excellent 24.0% 27.9% 21.2% 27.1% 9.5% 23.1% 25.9% 36.4% 17.6%
4: Good 45.8% 40.7% 48.5% 44.9% 52.4% 47.4% 44.4% 36.4% 58.8%
3: Average 23.6% 25.6% 21.2% 19.5% 33.3% 25.6% 22.2% 18.2% 11.8%
2: Fair 3.1% 1.2% 9.1% 3.4% . 2.6% 3.7% 9.1% .
1: Poor 3.5% 4.7% . 5.1% 4.8% 1.3% 3.7% . 11.8%
Total (N) 513 86 33 118 21 156 54 11 17


Quality of staff: Cashier/Student Accounts/Billing Office NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.73 3.88 3.73 3.74 3.50 3.77 3.76 3.52 3.16
5: Excellent 20.3% 22.9% 24.4% 19.6% 11.5% 20.3% 22.0% 28.6% 10.5%
4: Good 46.0% 47.7% 40.0% 52.0% 42.3% 46.7% 41.5% 23.8% 42.1%
3: Average 24.5% 25.7% 22.2% 17.6% 38.5% 25.0% 29.3% 28.6% 21.1%
2: Fair 5.0% 1.8% 11.1% 4.1% . 5.7% 4.9% 9.5% 5.3%
1: Poor 4.2% 1.8% 2.2% 6.8% 7.7% 2.4% 2.4% 9.5% 21.1%
Total (N) 685 109 45 148 26 212 82 21 19


Quality of staff: Registrar???s Office NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.82 3.91 3.74 3.83 3.73 3.80 3.85 3.59 3.94
5: Excellent 20.9% 22.6% 25.6% 22.4% 13.6% 20.5% 20.5% 23.5% 11.8%
4: Good 49.0% 50.5% 34.9% 52.8% 54.5% 47.6% 48.7% 23.5% 70.6%
3: Average 24.3% 24.7% 30.2% 16.0% 27.3% 25.9% 28.2% 41.2% 17.6%
2: Fair 2.5% . 7.0% 3.2% . 3.2% . 11.8% .
1: Poor 3.3% 2.2% 2.3% 5.6% 4.5% 2.7% 2.6% . .
Total (N) 602 93 43 125 22 185 78 17 17


Quality of staff: Bookstore NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.95 3.99 3.92 3.90 4.00 3.96 4.03 3.91 3.85
5: Excellent 24.6% 22.5% 22.2% 23.9% 24.3% 25.9% 28.4% 34.4% 15.0%
4: Good 50.4% 58.0% 50.8% 50.2% 56.8% 48.2% 45.7% 31.3% 55.0%
3: Average 21.3% 17.4% 23.8% 19.4% 13.5% 22.3% 25.9% 25.0% 30.0%
2: Fair 3.0% 0.7% 3.2% 5.0% 5.4% 3.2% . 9.4% .
1: Poor 0.7% 1.4% . 1.5% . 0.4% . . .
Total (N) 923 138 63 201 37 282 116 32 20


Quality of staff: Health Services NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 4.04 4.10 3.92 4.02 4.11 4.08 4.09 4.03 3.74
5: Excellent 34.7% 34.4% 36.0% 36.7% 37.0% 35.9% 33.3% 33.3% 10.5%
4: Good 43.8% 45.9% 36.0% 41.2% 40.7% 43.7% 48.0% 43.3% 57.9%
3: Average 14.8% 15.6% 16.0% 12.4% 18.5% 14.3% 14.7% 20.0% 26.3%
2: Fair 4.7% 3.3% 8.0% 6.2% 3.7% 4.8% 2.0% . 5.3%
1: Poor 2.0% 0.8% 4.0% 3.4% . 1.3% 2.0% 3.3% .
Total (N) 790 122 50 177 27 231 102 30 19


Quality of staff: Counseling (personal, interpersonal, or psychological) NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.89 3.95 4.03 3.98 3.83 3.75 3.90 3.90 3.75
5: Excellent 26.4% 20.3% 36.4% 37.1% 27.8% 21.9% 21.6% 10.0% 16.7%
4: Good 45.3% 57.6% 39.4% 39.2% 33.3% 43.0% 49.0% 70.0% 41.7%
3: Average 21.1% 18.6% 15.2% 11.3% 33.3% 27.2% 27.5% 20.0% 41.7%
2: Fair 5.3% 3.4% 9.1% 9.3% 5.6% 4.4% 2.0% . .
1: Poor 1.9% . . 3.1% . 3.5% . . .
Total (N) 413 59 33 97 18 114 51 10 12


Quality of staff: Housing and Residence Life NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.71 3.71 3.65 3.66 3.64 3.73 3.83 3.73 3.74
5: Excellent 18.6% 16.7% 17.6% 19.2% 22.2% 17.9% 23.0% 19.2% 10.5%
4: Good 47.0% 52.4% 47.1% 42.5% 41.7% 49.1% 48.0% 42.3% 57.9%
3: Average 25.2% 22.2% 21.6% 28.1% 22.2% 23.9% 22.0% 34.6% 26.3%
2: Fair 4.8% 3.2% 9.8% 5.4% 5.6% 5.6% 3.0% . 5.3%
1: Poor 4.4% 5.6% 3.9% 4.8% 8.3% 3.4% 4.0% 3.8% .
Total (N) 790 126 51 167 36 234 100 26 19


Quality of staff: Campus Recreation NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 4.01 4.02 4.02 3.98 4.12 3.99 4.07 4.15 3.94
5: Excellent 25.6% 27.2% 30.0% 26.6% 26.5% 22.7% 29.6% 26.9% 11.8%
4: Good 53.8% 50.0% 46.0% 52.6% 61.8% 55.1% 52.0% 61.5% 70.6%
3: Average 17.6% 21.1% 20.0% 14.9% 8.8% 20.4% 15.3% 11.5% 17.6%
2: Fair 2.1% 0.9% 4.0% 3.9% 2.9% 1.8% 2.0% . .
1: Poor 0.8% 0.9% . 1.9% . . 1.0% . .
Total (N) 745 114 50 154 34 225 98 26 17


Quality of staff: Dining Services NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.46 3.41 3.57 3.49 3.51 3.41 3.54 3.44 3.63
5: Excellent 16.7% 14.5% 16.7% 20.9% 14.3% 16.7% 18.0% 14.8% 15.8%
4: Good 39.1% 40.6% 40.7% 36.2% 37.1% 38.4% 39.0% 40.7% 52.6%
3: Average 25.3% 23.2% 31.5% 22.6% 37.1% 24.0% 28.0% 22.2% 15.8%
2: Fair 11.5% 15.2% 5.6% 11.9% 8.6% 11.4% 9.0% 18.5% 10.5%
1: Poor 7.5% 6.5% 5.6% 8.5% 2.9% 9.5% 6.0% 3.7% 5.3%
Total (N) 845 138 54 177 35 263 100 27 19


Quality of staff: On-campus shuttle/transportation services NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.85 3.89 4.02 3.70 3.62 4.00 3.84 3.39 4.00
5: Excellent 26.1% 25.2% 32.7% 22.4% 20.6% 31.3% 22.2% 21.2% 27.8%
4: Good 43.9% 47.8% 40.4% 43.5% 41.2% 44.5% 46.7% 30.3% 50.0%
3: Average 21.5% 19.1% 23.1% 19.9% 26.5% 19.5% 25.6% 30.3% 16.7%
2: Fair 5.4% 6.1% 3.8% 9.9% 2.9% 2.7% 4.4% 3.0% 5.6%
1: Poor 3.1% 1.7% . 4.3% 8.8% 2.0% 1.1% 15.2% .
Total (N) 785 115 52 161 34 256 90 33 18


Quality of staff: Campus Police Department NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.81 3.89 3.86 3.82 3.84 3.78 3.87 3.89 3.42
5: Excellent 23.8% 28.4% 25.0% 24.8% 32.0% 22.9% 20.0% 33.3% .
4: Good 47.2% 45.5% 44.4% 48.0% 36.0% 44.1% 57.3% 38.9% 66.7%
3: Average 20.5% 17.0% 25.0% 16.8% 24.0% 25.1% 16.0% 16.7% 16.7%
2: Fair 4.0% 4.5% 2.8% 5.6% . 3.4% 2.7% 5.6% 8.3%
1: Poor 4.6% 4.5% 2.8% 4.8% 8.0% 4.5% 4.0% 5.6% 8.3%
Total (N) 581 88 36 125 25 179 75 18 12


Quality of staff: Parking NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.07 3.08 3.08 3.02 2.96 3.15 2.96 3.32 3.42
5: Excellent 11.1% 6.3% 12.5% 11.5% 14.8% 13.4% 10.4% 15.8% 8.3%
4: Good 32.7% 38.9% 30.0% 32.3% 25.9% 30.2% 28.6% 36.8% 58.3%
3: Average 26.2% 28.4% 27.5% 21.5% 22.2% 30.7% 26.0% 21.1% 16.7%
2: Fair 11.9% 9.5% 12.5% 15.4% 14.8% 8.9% 16.9% 15.8% .
1: Poor 18.1% 16.8% 17.5% 19.2% 22.2% 16.8% 18.2% 10.5% 16.7%
Total (N) 603 95 40 130 27 179 77 19 12
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Q University Online Systems
Satisfaction with ease of use of online billing system NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.66 3.66 3.59 3.66 3.50 3.63 3.82 3.84 3.57
5: Very satisfied 16.2% 16.2% 16.4% 14.7% 17.6% 15.8% 19.4% 22.6% 13.0%
4: Satisfied 51.0% 52.2% 47.5% 54.8% 44.1% 50.9% 49.5% 51.6% 39.1%
3: Neither satisfied nor dissatisfied 18.7% 16.2% 16.4% 16.9% 20.6% 17.0% 24.3% 16.1% 39.1%
2: Dissatisfied 11.0% 12.5% 18.0% 9.0% 5.9% 13.2% 6.8% 6.5% 8.7%
1: Very dissatisfied 3.0% 2.9% 1.6% 4.5% 11.8% 3.0% . 3.2% .
Total (N) 860 136 61 177 34 265 103 31 23


Satisfaction with ease of use of online financial aid system NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.67 3.66 3.67 3.68 3.32 3.73 3.76 3.73 3.58
5: Very satisfied 17.7% 18.6% 17.3% 17.1% 10.7% 19.7% 18.9% 13.3% 10.5%
4: Satisfied 48.9% 48.7% 50.0% 50.7% 46.4% 49.1% 48.6% 60.0% 47.4%
3: Neither satisfied nor dissatisfied 20.0% 18.6% 15.4% 19.9% 21.4% 17.9% 24.3% 13.3% 31.6%
2: Dissatisfied 9.7% 8.8% 17.3% 8.2% 7.1% 11.0% 5.4% 13.3% 10.5%
1: Very dissatisfied 3.6% 5.3% . 4.1% 14.3% 2.3% 2.7% . .
Total (N) 689 113 52 146 28 218 74 15 19


Satisfaction with ease of use of online course registration system NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.64 3.85 3.77 3.68 3.41 3.55 3.60 3.79 3.75
5: Very satisfied 17.8% 22.4% 15.6% 18.4% 10.8% 17.6% 16.8% 20.6% 16.7%
4: Satisfied 49.1% 53.8% 59.4% 52.7% 51.4% 43.6% 46.2% 55.9% 50.0%
3: Neither satisfied nor dissatisfied 16.9% 11.2% 14.1% 12.4% 16.2% 19.9% 20.2% 11.8% 25.0%
2: Dissatisfied 12.3% 11.2% 7.8% 11.4% 10.8% 14.5% 13.4% 5.9% 8.3%
1: Very dissatisfied 4.0% 1.4% 3.1% 5.0% 10.8% 4.4% 3.4% 5.9% .
Total (N) 954 143 64 201 37 296 119 34 24
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Financial Aid

Q Financial Resources to Finish College
I will have the financial resources I need to finish college NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.88 3.92 4.02 3.99 4.00 3.72 3.97 3.94 3.71
5: Strongly agree 33.6% 37.8% 45.5% 34.1% 40.5% 27.0% 37.7% 33.3% 20.8%
4: Agree 34.6% 35.1% 22.7% 38.5% 35.1% 35.3% 32.8% 42.4% 45.8%
3: Neither agree nor disagree 21.1% 14.9% 22.7% 21.2% 8.1% 24.3% 22.1% 9.1% 16.7%
2: Disagree 7.3% 5.4% 6.1% 4.3% 16.2% 9.7% 3.3% 15.2% 16.7%
1: Strongly disagree 3.4% 6.8% 3.0% 1.9% . 3.7% 4.1% . .
Total (N) 975 148 66 208 37 300 122 33 24


Q Received Financial Aid
Received financial aid NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Yes 62.0% 69.5% 74.2% 61.9% 65.8% 63.9% 47.6% 41.2% 62.5%
No 38.0% 30.5% 25.8% 38.1% 34.2% 36.1% 52.4% 58.8% 37.5%
Total (N) 990 151 66 210 38 305 124 34 24


Q Satisfaction with Financial Aid Package
Satisfaction with financial aid (among those receiving financial aid) NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.23 3.17 3.40 3.30 3.24 3.18 3.19 3.57 3.33
4: Very satisfied 39.3% 36.2% 43.8% 43.8% 48.0% 37.1% 32.2% 57.1% 40.0%
3: Moderately satisfied 48.3% 48.6% 52.1% 46.2% 32.0% 47.9% 55.9% 42.9% 53.3%
2: Moderately dissatisfied 9.0% 11.4% 4.2% 6.2% 16.0% 10.3% 10.2% . 6.7%
1: Very dissatisfied 3.4% 3.8% . 3.8% 4.0% 4.6% 1.7% . .
Total (N) 611 105 48 130 25 194 59 14 15


Q Financial Aid Customer Service
Customer service skills of financial aid reception staff NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.13 3.20 2.90 3.07 3.25 3.22 2.88 3.45 3.21
4: Excellent 33.5% 33.3% 22.6% 30.8% 31.3% 38.6% 30.0% 54.5% 35.7%
3: Good 49.8% 56.5% 48.4% 52.7% 62.5% 46.5% 35.0% 36.4% 50.0%
2: Fair 12.8% 7.2% 25.8% 8.8% 6.3% 13.2% 27.5% 9.1% 14.3%
1: Poor 4.0% 2.9% 3.2% 7.7% . 1.8% 7.5% . .
Total (N) 400 69 31 91 16 114 40 11 14


Customer service skills of financial aid phone staff NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.04 3.07 2.84 3.02 3.06 3.12 2.81 3.36 3.31
4: Excellent 31.2% 31.1% 19.4% 35.4% 25.0% 30.8% 25.0% 54.5% 53.8%
3: Good 46.1% 47.5% 51.6% 42.7% 56.3% 50.5% 33.3% 27.3% 30.8%
2: Fair 18.2% 18.0% 22.6% 11.0% 18.8% 18.7% 38.9% 18.2% 7.7%
1: Poor 4.6% 3.3% 6.5% 11.0% . . 2.8% . 7.7%
Total (N) 369 61 31 82 16 107 36 11 13


Customer service skills of financial aid advisor staff NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.13 3.00 3.07 3.22 2.93 3.19 3.03 3.60 3.21
4: Excellent 36.2% 31.8% 32.1% 41.9% 20.0% 38.9% 30.8% 60.0% 35.7%
3: Good 45.0% 45.5% 42.9% 43.0% 60.0% 44.4% 43.6% 40.0% 50.0%
2: Fair 14.0% 13.6% 25.0% 10.5% 13.3% 13.0% 23.1% . 14.3%
1: Poor 4.8% 9.1% . 4.7% 6.7% 3.7% 2.6% . .
Total (N) 378 66 28 86 15 108 39 10 14
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For more information on the 2010 Sophomore Survey contact:
Dr. Nancy Whelchel, Associate Director for Survey Research
Office of Institutional Planning and Research
Box 7002
NCSU
Phone: (919) 515-4184
Email: Nancy_Whelchel@ncsu.edu

Posted: July, 2010

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