North Carolina State University
2006 Sophomore Student Survey:
Gender and Racial/Ethnic Comparisons
of Evaluations of Student Services

This document reports survey data on gender and racial/ethnic differences in respondents' ratings of student services. Specifically, results are presented for perceptions of campus safety, assessments of academic services outside the classroom, and assessments of non-academic services and the associated staff. Survey results for all respondents are provided in "2006 Sophomore Student Survey: All Respondents." For information about the survey and analysis methods see "2006 Sophomore Student Survey: Introduction, Methods, and Student Demographic Profile." For exact question wording, see the survey instrument, or click on the "Q" in the table headers below.

Campus Safety | Services Outside the Classroom | Non-Academic Service Areas | Financial Aid Services

Q Campus Safety

Campus taken sufficient steps to ensure safety	All	Women	Men	AfAm	White	Other
Yes	71.9%	70.3%	73.5%	56.7%	75.1%	59.3%
No	13.3%	14.5%	12.2%	17.9%	11.8%	22.2%
Not sure	14.7%	15.2%	14.2%	25.4%	13.1%	18.5%

Back to Top

Q Rating of Services Outside the Classroom

New Student Orientation	Mean Rating (Based on a scale where 4='excellent' 3='good' 2='fair' and 1='poor')
	All	Women	Men	Af. Am	White	Other
Length of orientation session	2.78	2.79	2.77	2.76	2.98	2.77
Quality of orientation programs	2.80	2.80	2.80	2.79	2.89	2.74
Helpfulness of orientation staff	3.15	3.15	3.14	3.15	3.14	3.13
Orientations accomodations	2.85	2.83	2.87	2.85	2.85	2.81
Overall effectiveness of orientation	2.89	2.91	2.88	2.89	2.96	2.84

Academic Advising	Mean Rating (Based on a scale where 4='excellent' 3='good' 2='fair' and 1='poor')
	All	Women	Men	Af. Am	White	Other
Access to advisor	3.11	3.09	3.14	3.10	3.04	3.32
Sufficient time with advisor	3.01	3.00	3.02	2.99	2.89	3.27
Accurate info on degree reqs/course sequencing	3.06	2.96	3.16	3.05	2.99	3.24
Advisor knowledge of policies/procedures	3.04	2.94	3.14	3.04	2.98	3.15
Academic advising services overall	3.08	3.05	3.10	3.06	3.02	3.28

Academic Assistance/Tutoring	Mean Rating (Based on a scale where 4='excellent' 3='good' 2='fair' and 1='poor')
	All	Women	Men	Af. Am	White	Other
Academic assistance in writing	3.00	2.93	3.05	2.98	3.06	3.02
Academic assistance in reading	2.87	2.80	2.92	2.87	2.83	2.97
Academic assistance in mathematics	3.11	3.11	3.11	3.11	3.25	2.94
Academic assistance in study skills	2.96	2.87	3.03	3.01	2.82	2.80
Academic assistance in foreign language	2.96	2.96	2.95	2.98	2.98	2.79
Academic assistance in computer science	2.98	2.92	3.02	2.99	2.96	2.93
Academic assistance in science	3.22	3.19	3.24	3.24	3.15	3.09
Academic help services overall	3.09	3.09	3.09	3.11	3.11	2.93

Library Services	Mean Rating (Based on a scale where 4='excellent' 3='good' 2='fair' and 1='poor')
	All	Women	Men	Af. Am	White	Other
Library hours of operation	3.67	3.67	3.68	3.67	3.69	3.66
Staff responsiveness	3.32	3.28	3.35	3.31	3.31	3.35
Access to databases and collections	3.42	3.40	3.45	3.43	3.40	3.38
Training to use library	3.03	2.96	3.10	3.03	3.03	3.07
Library services overall	3.43	3.41	3.45	3.44	3.37	3.41

Technology Services	Mean Rating (Based on a scale where 4='excellent' 3='good' 2='fair' and 1='poor')
	All	Women	Men	Af. Am	White	Other
Access to the Internet	3.64	3.63	3.66	3.66	3.59	3.54
Hrs of op for comp center labs and help	3.48	3.45	3.50	3.47	3.60	3.44
Access to up-to-date facilities	3.45	3.44	3.46	3.45	3.49	3.36
Access to trained staff for help	3.16	3.19	3.14	3.15	3.23	3.19
Technology training classes	3.19	3.17	3.20	3.18	3.25	3.14
Technology services overall	3.42	3.40	3.44	3.43	3.42	3.36

Career-Related Services	Mean Rating (Based on a scale where 4='excellent' 3='good' 2='fair' and 1='poor')
	All	Women	Men	Af. Am	White	Other
Opportunity for career assistance	3.24	3.22	3.26	3.25	3.26	3.16
Info. on internships/co-op/other	3.18	3.15	3.22	3.19	3.17	3.10
Resources to explore career options	3.18	3.17	3.18	3.18	3.19	3.11
Info. avail through computers/Internet	3.26	3.26	3.25	3.25	3.30	3.25
Career-related services overall	3.20	3.18	3.22	3.21	3.19	3.15

Campus Bookstore/Virtual Advising Center	Mean Rating (Based on a scale where 4='excellent' 3='good' 2='fair' and 1='poor')
	All	Women	Men	Af. Am	White	Other
Avail of books/supplies at bookstore	3.00	3.04	2.96	3.03	2.92	2.85
Virtual Advising Center Web site	3.15	3.20	3.12	3.17	3.10	3.12

Frequency Distributions: Gender/Ethnicity
Back to Top

Q Evaluation of Non-Academic Service Areas

	Mean Rating (Based on a scale where 4='excellent' 3='good' 2='fair' and 1='poor')
	All	Women	Men	Af. Am	White	Other
Service Area: Registration Process	3.11	3.10	3.12	3.12	3.07	3.05
Service Area: Financial Aid Application/Award	2.90	2.82	2.97	2.90	2.88	2.96
Service Area: Financial Aid Disbursement	2.90	2.83	2.96	2.89	2.86	3.00
Service Area: Food Services	2.59	2.51	2.67	2.61	2.50	2.49
Service Area: Health Services	3.11	3.02	3.21	3.12	3.13	3.03
Service Area: Counseling (personal)	3.13	3.05	3.19	3.12	3.31	3.02
Service Area: Business Services/Cashier	3.09	3.07	3.11	3.10	3.08	3.01
Service Area: Residence Life Programs	2.92	2.96	2.89	2.93	3.03	2.77
Service Area: Opps in ex-curr activities	3.18	3.18	3.19	3.19	3.24	3.09
Service Area: Opps. in Commun Serv Projs	2.97	2.97	2.96	2.96	3.09	2.87
Service Area: Opps to Dev Leadership Skills	3.05	3.06	3.03	3.04	3.22	2.91

Frequency Distributions: Gender/Ethnicity
Back to Top

Q Evaluation of Non-Academic Services Staff Responsiveness

	Mean Rating (Based on a scale where 4='excellent' 3='good' 2='fair' and 1='poor')
	All	Women	Men	Af. Am	White	Other
Staff Resp: Registration Process	2.97	2.96	2.98	2.98	2.94	2.93
Staff Resp: Financial Aid Application/Award	2.84	2.70	2.97	2.83	2.83	2.89
Staff Resp: Financial Aid Disbursement	2.86	2.77	2.94	2.87	2.80	2.89
Staff Resp: Food Services	2.77	2.73	2.80	2.79	2.69	2.69
Staff Resp: Health Services	3.10	2.98	3.23	3.12	3.05	2.99
Staff Resp: Counseling (personal)	3.00	2.93	3.06	2.99	3.20	2.88
Staff Resp: Business Services/Cashier	3.01	2.97	3.05	3.03	2.99	2.92
Staff Resp: Residence Life Programs	2.92	2.92	2.91	2.93	2.93	2.77

Frequency Distributions: Gender/Ethnicity
Back to Top

Q Received Financial Aid

Have you received financial aid at NC State?	All	Women	Men	AfAm	White	Other
Yes	56.9%	58.8%	55.2%	89.4%	52.5%	63.4%
No	43.1%	41.2%	44.8%	10.6%	47.5%	36.6%

Back to Top

Q Satisfaction with Financial Aid Package

Satisfaction with financial aid package		NCSU	Women	Men	AfAm	White	Other
	Mean	3.12	3.10	3.13	3.05	3.12	3.22
4: Very satisfied	%	32.7	33.5	31.8	34.8	31.8	36.5
2: Moderately dissatisfied	%	10.0	9.5	10.4	7.0	10.6	9.4
3: Moderately satisfied	%	51.9	50.1	53.7	47.0	52.9	51.8
1: Very dissatisfied	%	5.4	6.8	4.0	11.3	4.7	2.4

Back to Top

Q Customer Service Skills of Financial Aid Staff

Financial aid reception staff		All	Women	Men	AfAm	White	Other
	Mean	3.10	3.03	3.17	3.16	3.11	2.94
4: Excellent	%	29.6	25.6	33.4	30.0	29.9	27.5
3: Good	%	53.7	55.8	51.7	55.6	54.7	44.9
2: Fair	%	13.6	14.4	12.8	14.4	12.1	21.7
1: Poor	%	3.1	4.2	2.0	.	3.3	5.8

Financial aid phone staff		All	Women	Men	AfAm	White	Other
	Mean	3.02	2.95	3.09	3.05	3.03	2.88
4: Excellent	%	28.9	26.4	31.5	32.5	28.5	26.3
3: Good	%	48.7	48.3	49.2	47.0	49.6	45.6
2: Fair	%	17.7	18.9	16.5	13.3	18.7	17.5
1: Poor	%	4.6	6.4	2.8	7.2	3.2	10.5

Financial aid advisor staff		All	Women	Men	AfAm	White	Other
	Mean	3.13	3.03	3.23	2.99	3.14	3.26
4: Excellent	%	35.3	31.0	39.4	33.3	35.1	39.4
3: Good	%	47.0	47.2	46.8	41.4	48.3	47.0
2: Fair	%	13.2	15.9	10.6	16.1	12.4	13.6
1: Poor	%	4.5	5.9	3.2	9.2	4.2	.

Back to Top


For more information on the 2006 Sophomore Student Survey contact:
Dr. Nancy Whelchel, Associate Director for Survey Research
Office of Institutional Planning and Research
Box 7002
NCSU
Phone: (919) 515-4184
Email: nancy_whelchel@ncsu.edu

Posted: November, 2006

Return to 2006 Sophomore Survey Table of Contents Page

Return to OIRP Survey Page

Return to OIRP Home Page