North Carolina State University
2002 Sophomore Student Survey:
College Comparisons of Services for Students

 

Student Services
Campus Safety
Services Outside of the Classroom
     New Student Orientation
     Academic Advising
     Academic Assistance or Tutoring
     Library Services
     Technology Services
     Career-Related Services
     Campus Bookstore
Non-Academic Service Areas
     Non-Academic Services
     Non-Academic Services Staff
Financial Aid Services
     Received Financial Aid
     Satisfaction With Financial Aid
     Rate Financial Aid Staff

 

Student Services

Q Campus Safety

Campus taken sufficient steps to ensure NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM FYC
    83.8 85.5 76.9 97.1 85.6 88.0 79.6 85.7 88.5 80.4 77.8
Yes %
No % 3.9 1.9 15.4 . 3.4 4.0 6.4 . 3.8 1.8 6.9
Not sure % 12.4 12.6 7.7 2.9 11.0 8.0 14.0 14.3 7.7 17.9 15.3
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Services Outside of the Classroom

Q New Student Orientation

Length of orientation session NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM FYC
  Mean 2.83 2.85 2.84 2.97 2.75 2.95 2.82 2.91 2.98 2.85 2.82
    4.9 4.4 4.4 6.5 6.0 2.3 4.7 6.8 2.2 4.1 4.5
1: Poor %
2: Fair % 23.3 22.2 20.0 19.4 24.8 22.7 24.9 18.2 20.0 24.5 19.7
3: Good % 56.3 57.8 62.2 45.2 57.3 52.3 54.1 52.3 55.6 53.7 65.2
4: Excellent % 15.5 15.6 13.3 29.0 11.9 22.7 16.3 22.7 22.2 17.7 10.6
 
Quality of orientation programs NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM FYC
  Mean 2.77 2.82 2.73 2.88 2.67 2.86 2.79 2.77 2.87 2.86 2.80
    4.3 2.9 . 6.1 6.9 . 4.7 4.5 4.4 2.7 1.5
1: Poor %
2: Fair % 28.2 25.9 42.2 21.2 31.3 34.1 27.8 27.3 24.4 21.8 27.3
3: Good % 53.5 57.6 42.2 51.5 50.1 45.5 51.7 54.5 51.1 61.9 60.6
4: Excellent % 14.0 13.7 15.6 21.2 11.7 20.5 15.8 13.6 20.0 13.6 10.6
 
Helpfulness of orientation staff NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM FYC
  Mean 3.12 3.12 3.02 3.21 3.05 3.00 3.15 3.19 3.18 3.25 3.12
    1.3 1.8 . . 1.2 4.7 1.3 . 2.3 . 3.0
1: Poor %
2: Fair % 15.3 14.4 20.0 15.2 17.2 23.3 14.0 16.3 13.6 11.0 13.6
3: Good % 53.5 53.6 57.8 48.5 56.9 39.5 52.8 48.8 47.7 53.4 51.5
4: Excellent % 29.8 30.2 22.2 36.4 24.7 32.6 31.9 34.9 36.4 35.6 31.8
 
Orientation accomodations NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM FYC
  Mean 2.88 2.90 2.81 3.24 2.88 3.00 2.83 2.95 2.89 2.81 2.85
    3.1 4.4 2.4 . 1.8 . 5.0 2.5 6.8 3.0 1.6
1: Poor %
2: Fair % 22.8 18.8 31.0 9.1 23.0 22.7 25.3 25.0 18.2 28.1 22.6
3: Good % 57.0 59.6 50.0 57.6 60.5 54.5 51.6 47.5 54.5 53.3 64.5
4: Excellent % 17.1 17.3 16.7 33.3 14.8 22.7 18.1 25.0 20.5 15.6 11.3
 
Overall effectiveness of orientation NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM FYC
  Mean 2.91 2.95 2.91 3.00 2.81 2.98 2.94 2.88 3.09 3.01 2.90
    4.1 4.6 . 3.0 5.4 2.3 4.8 7.0 2.2 1.4 1.5
1: Poor %
2: Fair % 18.9 17.4 22.7 21.2 22.3 22.7 15.2 14.0 13.3 18.2 19.4
3: Good % 58.9 56.7 63.6 48.5 58.6 50.0 61.9 62.8 57.8 58.1 67.2
4: Excellent % 18.1 21.3 13.6 27.3 13.7 25.0 18.2 16.3 26.7 22.3 11.9
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Q Academic Advising

Access to advisor NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM FYC
  Mean 3.20 3.34 2.90 3.17 3.13 3.29 3.17 3.30 3.38 3.01 3.47
    3.7 3.5 9.6 5.6 2.5 6.1 4.6 4.0 1.9 5.6 .
1: Poor %
2: Fair % 14.6 7.9 19.2 19.4 17.7 8.2 14.8 14.0 9.6 20.0 12.2
3: Good % 39.9 39.4 42.3 27.8 44.0 36.7 39.5 30.0 36.5 41.9 28.4
4: Excellent % 41.8 49.2 28.8 47.2 35.8 49.0 41.1 52.0 51.9 32.5 59.5
 
Sufficient time with advisor NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM FYC
  Mean 3.05 3.24 2.69 3.11 2.96 3.10 3.05 3.24 3.23 2.81 3.31
    6.7 6.1 11.8 5.6 6.1 8.2 7.2 4.1 5.8 8.9 5.4
1: Poor %
2: Fair % 18.4 10.8 37.3 19.4 22.5 16.3 17.0 16.3 15.4 22.2 12.2
3: Good % 37.9 36.6 21.6 33.3 40.2 32.7 39.6 30.6 28.8 48.1 28.4
4: Excellent % 37.0 46.5 29.4 41.7 31.1 42.9 36.2 49.0 50.0 20.9 54.1
 
Accurate info on degree requirements/
course sequencing		 NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM FYC
  Mean 3.12 3.22 2.84 3.17 3.08 3.06 3.08 3.08 3.33 3.07 3.22
    6.3 5.8 9.8 2.8 5.9 14.3 6.0 8.0 3.8 6.1 6.8
1: Poor %
2: Fair % 16.4 14.4 19.6 22.2 17.0 12.2 18.5 18.0 9.6 17.7 12.2
3: Good % 36.7 32.1 47.1 30.6 39.8 26.5 37.0 32.0 36.5 39.6 33.8
4: Excellent % 40.6 47.8 23.5 44.4 37.3 46.9 38.5 42.0 50.0 36.6 47.3
 
Advisor knowledge of policies/procedures NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM FYC
  Mean 3.08 3.22 2.63 3.11 3.07 2.98 3.02 3.00 3.17 3.03 3.26
    5.2 3.6 15.7 5.6 4.1 10.6 5.7 6.0 7.7 4.4 5.5
1: Poor %
2: Fair % 17.4 14.1 23.5 13.9 18.8 17.0 21.1 18.0 11.5 16.5 12.3
3: Good % 41.5 39.2 43.1 44.4 42.9 36.2 38.3 46.0 36.5 51.3 32.9
4: Excellent % 35.9 43.1 17.6 36.1 34.2 36.2 34.9 30.0 44.2 27.8 49.3
 
Academic advising services overall NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM FYC
  Mean 3.12 3.24 2.73 3.17 3.06 3.08 3.09 3.18 3.31 3.02 3.32
    5.1 4.4 7.7 2.9 4.9 12.2 5.3 6.1 7.7 3.1 4.1
1: Poor %
2: Fair % 16.5 11.7 32.7 17.1 17.3 10.2 17.7 14.3 7.7 22.1 14.9
3: Good % 40.2 38.7 38.5 40.0 44.3 34.7 40.0 34.7 30.8 44.8 25.7
4: Excellent % 38.2 45.1 21.2 40.0 33.4 42.9 37.0 44.9 53.8 30.1 55.4
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Q Academic Assistance or Tutoring

Academic assistance in writing NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM FYC
  Mean 3.11 3.05 3.78 3.18 2.94 3.30 3.33 3.00 3.07 3.40 2.85
    3.0 3.6 . 5.9 3.8 . 1.7 . . . 10.0
1: Poor %
2: Fair % 15.1 16.7 . 11.8 21.5 10.0 6.9 28.6 20.0 2.1 20.0
3: Good % 49.9 51.2 22.2 41.2 51.5 50.0 48.3 42.9 53.3 56.3 45.0
4: Excellent % 32.1 28.6 77.8 41.2 23.1 40.0 43.1 28.6 26.7 41.7 25.0
 
Academic assistance in reading NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM FYC
  Mean 2.94 2.90 3.75 3.00 2.78 3.22 3.26 2.83 2.71 3.09 2.87
    4.1 6.0 . 7.7 5.9 . 2.6 . . . .
1: Poor %
2: Fair % 20.6 24.0 . 23.1 26.7 11.1 5.1 50.0 28.6 4.3 26.7
3: Good % 52.1 44.0 25.0 30.8 50.5 55.6 56.4 16.7 71.4 82.6 60.0
4: Excellent % 23.2 26.0 75.0 38.5 16.8 33.3 35.9 33.3 . 13.0 13.3
 
Academic assistance in mathematics NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM FYC
  Mean 3.13 3.08 3.00 3.24 3.07 3.18 3.12 3.10 3.19 3.35 3.27
    2.9 2.5 6.7 . 3.6 . 7.3 . . . .
1: Poor %
2: Fair % 13.4 16.8 20.0 11.8 14.3 23.5 9.8 23.8 9.5 4.3 10.8
3: Good % 51.4 51.3 40.0 52.9 53.4 35.3 46.3 42.9 61.9 56.5 51.4
4: Excellent % 32.4 29.4 33.3 35.3 28.7 41.2 36.6 33.3 28.6 39.1 37.8
 
Academic assistance in study skills NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM FYC
  Mean 2.93 2.94 2.67 3.00 2.80 3.40 3.13 2.91 2.90 3.09 2.77
    5.1 2.9 33.3 7.7 6.1 10.0 6.3 . . 2.9 4.5
1: Poor %
2: Fair % 20.7 25.0 . 23.1 24.6 10.0 8.3 45.5 10.0 11.4 27.3
3: Good % 50.0 47.1 33.3 30.8 52.6 10.0 52.1 18.2 90.0 60.0 54.5
4: Excellent % 24.3 25.0 33.3 38.5 16.7 70.0 33.3 36.4 . 25.7 13.6
 
Academic assistance in foreign language NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM FYC
  Mean 2.99 2.82 2.67 3.45 2.85 3.40 3.06 3.00 2.83 3.09 2.88
    6.3 15.2 33.3 . 5.4 . 6.3 . . 4.4 6.3
1: Poor %
2: Fair % 19.4 18.2 . 18.2 20.3 10.0 19.0 42.9 33.3 13.3 31.3
3: Good % 43.7 36.4 33.3 18.2 58.1 40.0 36.5 14.3 50.0 51.1 31.3
4: Excellent % 30.6 30.3 33.3 63.6 16.2 50.0 38.1 42.9 16.7 31.1 31.3
 
Academic assistance in computer science NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM FYC
  Mean 2.96 2.94 2.00 3.30 2.96 3.22 3.00 2.92 3.00 2.92 2.82
    6.9 8.2 50.0 . 6.3 . 12.9 . . 8.3 9.1
1: Poor %
2: Fair % 15.9 18.4 . 20.0 16.2 11.1 6.5 33.3 10.0 12.5 18.2
3: Good % 51.4 44.9 50.0 30.0 52.3 55.6 48.4 41.7 80.0 58.3 54.5
4: Excellent % 25.8 28.6 . 50.0 25.2 33.3 32.3 25.0 10.0 20.8 18.2
 
Academic assistance in science NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM FYC
  Mean 3.27 3.33 2.50 3.47 3.19 3.43 3.27 3.20 3.45 3.33 3.15
    1.8 2.2 . . 2.0 . 3.6 4.0 . . .
1: Poor %
2: Fair % 10.8 8.8 50.0 10.5 12.2 4.3 10.9 16.0 6.9 8.7 14.7
3: Good % 46.1 42.5 50.0 31.6 50.4 47.8 40.0 36.0 41.4 50.0 55.9
4: Excellent % 41.4 46.4 . 57.9 35.4 47.8 45.5 44.0 51.7 41.3 29.4
 
Academic help services overall NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM FYC
  Mean 3.16 3.22 3.20 3.24 3.05 3.17 3.17 3.10 3.23 3.35 3.24
    1.4 1.1 6.7 . 2.0 . 2.8 . . . .
1: Poor %
2: Fair % 11.1 10.5 13.3 9.5 12.6 20.8 9.3 17.2 5.7 6.0 12.2
3: Good % 57.3 54.1 33.3 57.1 63.5 41.7 56.5 55.2 65.7 53.0 51.2
4: Excellent % 30.1 34.3 46.7 33.3 21.8 37.5 31.5 27.6 28.6 41.0 36.6
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Q Library Services

Library hours of operation NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM FYC
  Mean 3.72 3.73 3.73 3.64 3.69 3.85 3.77 3.76 3.63 3.66 3.78
    0.5 1.3 . . 0.4 . 0.8 . . . .
1: Poor %
2: Fair % 2.4 0.6 4.1 8.3 2.1 2.2 2.7 2.0 5.9 3.7 1.4
3: Good % 21.8 22.1 18.4 19.4 25.0 10.9 15.8 20.4 25.5 26.8 19.4
4: Excellent % 75.3 76.0 77.6 72.2 72.5 87.0 80.8 77.6 68.6 69.5 79.2
 
Access to databases and collections NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM FYC
  Mean 3.54 3.54 3.59 3.58 3.48 3.57 3.64 3.57 3.33 3.53 3.62
    0.6 1.0 . . 0.4 . 0.4 . 2.0 0.6 1.4
1: Poor %
2: Fair % 4.6 4.8 6.1 8.3 5.0 2.2 2.3 6.4 8.2 4.4 5.5
3: Good % 34.9 33.0 28.6 25.0 40.6 39.1 30.6 29.8 44.9 35.8 23.3
4: Excellent % 59.9 61.2 65.3 66.7 54.0 58.7 66.7 63.8 44.9 59.1 69.9
 
Training to use library NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM FYC
  Mean 2.89 3.11 2.63 3.38 2.79 2.90 2.84 2.89 2.42 2.87 2.89
    8.6 4.1 8.7 3.1 8.7 9.8 11.6 6.5 23.3 8.1 12.9
1: Poor %
2: Fair % 24.0 19.7 41.3 15.6 27.7 29.3 21.4 26.1 27.9 22.3 17.7
3: Good % 37.5 37.4 28.3 21.9 39.1 22.0 37.9 39.1 32.6 43.9 37.1
4: Excellent % 29.9 38.8 21.7 59.4 24.5 39.0 29.0 28.3 16.3 25.7 32.3
 
Library services overall NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM FYC
  Mean 3.49 3.52 3.37 3.59 3.44 3.51 3.57 3.49 3.22 3.50 3.52
    0.4 1.0 . . 0.2 . 0.4 . 2.0 . .
1: Poor %
2: Fair % 3.2 3.5 4.1 5.9 3.2 . 2.3 2.0 12.0 1.8 2.7
3: Good % 43.7 37.9 55.1 29.4 48.8 48.9 37.3 46.9 48.0 46.3 42.5
4: Excellent % 52.8 57.6 40.8 64.7 47.8 51.1 60.1 51.0 38.0 51.8 54.8
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Q Technology Services

Access to the Internet NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM FYC
  Mean 3.75 3.75 3.62 3.75 3.74 3.76 3.79 3.84 3.80 3.74 3.78
    0.1 0.3 . . . . . . . . .
1: Poor %
2: Fair % 1.8 1.3 7.7 2.8 2.0 . 0.8 2.0 2.0 1.8 2.7
3: Good % 20.8 21.7 23.1 19.4 21.9 24.0 19.6 12.2 16.0 22.0 16.2
4: Excellent % 77.3 76.7 69.2 77.8 76.1 76.0 79.6 85.7 82.0 76.2 81.1
 
Hrs of op for comp center labs and help NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM FYC
  Mean 3.50 3.41 3.02 3.63 3.59 3.70 3.49 3.65 3.47 3.48 3.46
    0.5 1.0 4.0 . . . . . . . 2.9
1: Poor %
2: Fair % 5.8 9.0 16.0 5.7 3.7 . 6.3 4.1 6.4 4.1 7.1
3: Good % 36.4 37.9 54.0 25.7 33.3 30.2 38.0 26.5 40.4 44.2 31.4
4: Excellent % 57.3 52.1 26.0 68.6 63.0 69.8 55.7 69.4 53.2 51.7 58.6
 
Access to up-to-date facilities NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM FYC
  Mean 3.46 3.52 3.08 3.47 3.42 3.57 3.48 3.45 3.38 3.53 3.46
    0.7 1.0 2.0 . 0.8 . . . . 0.7 1.4
1: Poor %
2: Fair % 5.7 2.4 18.0 11.8 6.8 2.1 5.3 8.5 8.9 2.0 7.1
3: Good % 40.7 39.7 50.0 29.4 41.7 38.3 41.2 38.3 44.4 41.2 35.7
4: Excellent % 52.9 56.8 30.0 58.8 50.7 59.6 53.5 53.2 46.7 56.1 55.7
 
Access to trained staff for help NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM FYC
  Mean 3.02 3.03 2.83 3.37 2.91 3.10 3.12 3.00 2.83 3.16 3.13
    3.8 6.0 6.5 . 3.2 4.9 2.4 5.0 7.3 2.2 3.3
1: Poor %
2: Fair % 20.8 18.8 30.4 20.0 24.5 12.2 16.3 25.0 26.8 14.8 23.3
3: Good % 45.3 41.6 37.0 23.3 50.5 51.2 48.6 35.0 41.5 47.4 30.0
4: Excellent % 30.1 33.6 26.1 56.7 21.8 31.7 32.7 35.0 24.4 35.6 43.3
 
Technology training classes NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM FYC
  Mean 3.08 3.11 2.63 3.43 3.06 3.21 3.08 3.04 2.75 3.16 3.07
    2.8 4.4 7.4 . 1.6 6.9 3.8 . 5.0 1.1 4.7
1: Poor %
2: Fair % 18.5 13.3 44.4 7.1 18.7 10.3 20.2 29.6 35.0 15.7 16.3
3: Good % 47.0 48.9 25.9 42.9 52.0 37.9 40.4 37.0 40.0 49.4 46.5
4: Excellent % 31.7 33.3 22.2 50.0 27.7 44.8 35.6 33.3 20.0 33.7 32.6
 
Technology services overall NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM FYC
  Mean 3.43 3.48 3.02 3.54 3.40 3.51 3.50 3.45 3.27 3.48 3.44
    0.4 1.0 . . 0.2 . . . . 0.6 1.4
1: Poor %
2: Fair % 3.3 1.3 19.6 5.7 3.7 4.1 1.7 4.1 2.1 1.9 4.3
3: Good % 49.1 46.7 58.8 34.3 52.5 40.8 47.1 46.9 68.8 46.9 42.9
4: Excellent % 47.2 51.0 21.6 60.0 43.6 55.1 51.2 49.0 29.2 50.6 51.4
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Q Career-Related Services

Opportunity for career assistance NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM FYC
  Mean 3.10 3.33 2.70 2.88 2.97 3.00 2.98 3.00 2.97 3.37 2.89
    3.5 1.3 13.0 . 5.5 3.0 3.2 6.7 3.0 . 4.5
1: Poor %
2: Fair % 14.5 9.6 30.4 23.5 14.7 21.2 19.4 16.7 21.2 6.9 20.5
3: Good % 51.1 43.9 30.4 64.7 56.7 48.5 54.0 46.7 51.5 49.0 56.8
4: Excellent % 31.0 45.2 26.1 11.8 23.1 27.3 23.4 30.0 24.2 44.1 18.2
 
Info. on internships/co-op/other NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM FYC
  Mean 3.08 3.35 2.30 2.95 2.97 3.10 2.99 3.06 3.10 3.26 2.77
    4.4 2.2 26.7 . 3.9 4.9 6.0 5.7 . 3.3 8.3
1: Poor %
2: Fair % 16.4 9.3 36.7 20.0 20.2 17.1 15.1 11.4 22.5 12.4 25.0
3: Good % 46.0 39.6 16.7 65.0 50.8 41.5 52.4 54.3 45.0 39.7 47.9
4: Excellent % 33.2 48.9 20.0 15.0 25.0 36.6 26.5 28.6 32.5 44.6 18.8
 
Resources to explore career options NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM FYC
  Mean 3.06 3.31 2.48 2.79 2.95 3.14 2.92 3.03 2.95 3.29 2.98
    4.0 2.0 20.7 . 3.8 5.4 6.8 6.1 . 0.9 6.3
1: Poor %
2: Fair % 16.8 10.5 27.6 31.6 20.5 10.8 17.4 15.2 24.4 12.2 18.8
3: Good % 48.7 41.9 34.5 57.9 53.2 48.6 52.8 48.5 56.1 44.3 45.8
4: Excellent % 30.5 45.6 17.2 10.5 22.5 35.1 23.0 30.3 19.5 42.6 29.2
 
Info. avail through computers/Internet NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM FYC
  Mean 3.17 3.37 2.67 3.24 3.08 3.18 3.15 3.26 2.95 3.29 3.08
    2.7 1.9 18.2 . 3.3 2.5 1.1 2.9 . 0.8 5.7
1: Poor %
2: Fair % 13.0 6.7 24.2 14.3 14.5 15.0 16.9 14.3 19.5 9.4 15.1
3: Good % 48.7 44.4 30.3 47.6 53.6 45.0 48.3 37.1 65.9 49.6 45.3
4: Excellent % 35.7 47.0 27.3 38.1 28.7 37.5 33.7 45.7 14.6 40.2 34.0
 
Career-related services overall NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM FYC
  Mean 3.10 3.32 2.52 3.06 2.99 3.12 3.02 3.08 3.02 3.30 2.95
    2.5 1.5 16.1 . 3.2 2.4 1.7 5.3 . . 5.4
1: Poor %
2: Fair % 13.9 8.4 32.3 5.6 15.2 12.2 18.9 15.8 16.7 8.6 19.6
3: Good % 54.4 47.1 35.5 83.3 60.5 56.1 55.6 44.7 64.3 52.3 50.0
4: Excellent % 29.1 43.1 16.1 11.1 21.1 29.3 23.9 34.2 19.0 39.1 25.0
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Q Campus Bookstore

Avail of books/supplies at bookstore NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM FYC
  Mean 2.92 2.97 2.82 3.16 2.82 2.98 2.97 2.76 2.82 3.08 2.99
    5.0 5.7 4.1 3.1 6.3 2.3 3.5 6.7 4.0 3.9 5.6
1: Poor %
2: Fair % 20.9 17.7 30.6 15.6 24.2 20.5 19.0 28.9 28.0 15.6 16.9
3: Good % 51.1 51.0 44.9 43.8 51.2 54.5 54.7 46.7 50.0 49.4 50.7
4: Excellent % 23.0 25.7 20.4 37.5 18.4 22.7 22.9 17.8 18.0 31.2 26.8
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Q Non-Academic Service Areas

Non-Academic Services

Service Area: Registration Process NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM FYC
  Mean 3.12 3.16 3.06 3.42 3.07 3.21 3.06 3.38 3.08 3.11 3.19
    2.2 1.7 2.0 3.0 2.6 4.2 2.3 . . 2.5 1.4
1: Poor %
2: Fair % 13.9 12.6 17.6 3.0 16.0 6.3 16.0 8.5 18.8 11.7 10.0
3: Good % 53.9 54.0 52.9 42.4 53.3 54.2 54.7 44.7 54.2 58.3 57.1
4: Excellent % 30.1 31.8 27.5 51.5 28.1 35.4 27.0 46.8 27.1 27.6 31.4
 
Service Area: Financial Aid Application/Award Process NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM FYC
  Mean 2.80 2.87 2.00 3.00 2.77 3.03 2.72 2.94 2.69 2.91 2.86
    10.1 6.8 33.3 4.8 10.0 12.5 11.6 9.4 11.4 9.8 11.1
1: Poor %
2: Fair % 21.8 24.1 33.3 14.3 24.1 6.3 23.3 25.0 25.7 13.4 11.1
3: Good % 45.9 44.5 33.3 57.1 45.2 46.9 46.5 28.1 45.7 52.4 58.3
4: Excellent % 22.1 24.6 . 23.8 20.7 34.4 18.6 37.5 17.1 24.4 19.4
 
Service Area: Financial Aid
Disbursement Process		 NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM FYC
  Mean 2.81 2.85 2.24 2.95 2.76 3.03 2.86 2.83 2.71 2.97 2.64
    10.2 7.6 28.6 9.5 10.2 6.5 7.8 13.3 12.9 8.9 22.2
1: Poor %
2: Fair % 20.6 25.7 28.6 19.0 23.5 9.7 19.8 20.0 22.6 8.9 8.3
3: Good % 46.9 40.9 33.3 38.1 46.7 58.1 50.9 36.7 45.2 58.2 52.8
4: Excellent % 22.3 25.7 9.5 33.3 19.6 25.8 21.6 30.0 19.4 24.1 16.7
 
Service Area: Food Services NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM FYC
  Mean 2.47 2.55 2.41 3.09 2.43 2.63 2.48 2.36 2.48 2.33 2.45
    13.6 12.4 15.2 . 14.2 4.9 14.4 11.4 16.7 16.7 17.7
1: Poor %
2: Fair % 34.2 32.4 37.0 21.9 35.8 36.6 29.4 47.7 28.6 40.8 30.6
3: Good % 43.3 43.3 39.1 46.9 43.1 48.8 50.3 34.1 45.2 35.8 40.3
4: Excellent % 8.9 12.0 8.7 31.3 6.9 9.8 5.9 6.8 9.5 6.7 11.3
 
Service Area: Health Services NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM FYC
  Mean 3.10 3.16 3.21 3.39 3.07 3.13 2.99 3.21 3.09 3.06 3.26
    3.9 3.0 5.1 4.3 4.5 3.2 5.2 3.0 2.3 3.2 1.9
1: Poor %
2: Fair % 14.7 13.9 20.5 4.3 12.5 12.9 20.7 15.2 18.6 17.5 1.9
3: Good % 48.6 46.8 23.1 39.1 54.3 51.6 44.0 39.4 46.5 49.2 64.2
4: Excellent % 32.8 36.3 51.3 52.2 28.7 32.3 30.1 42.4 32.6 30.2 32.1
 
Service Area: Counseling (personal) NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM FYC
  Mean 3.05 3.16 3.18 2.86 2.96 2.90 2.98 3.30 2.92 3.26 3.05
    6.0 4.0 . . 9.7 10.0 1.9 . 8.3 2.6 9.1
1: Poor %
2: Fair % 12.6 13.3 18.2 14.3 10.4 10.0 22.6 10.0 8.3 10.5 4.5
3: Good % 52.1 45.3 45.5 85.7 53.7 60.0 50.9 50.0 66.7 44.7 59.1
4: Excellent % 29.3 37.3 36.4 . 26.1 20.0 24.5 40.0 16.7 42.1 27.3
 
Service Area: Business Services/Cashier NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM FYC
  Mean 2.90 2.96 2.76 3.19 2.85 2.97 2.90 2.64 2.74 3.01 2.94
    5.5 3.9 3.4 7.4 6.6 3.1 6.3 8.3 5.3 3.5 5.7
1: Poor %
2: Fair % 19.0 18.4 27.6 7.4 19.5 15.6 16.7 36.1 28.9 16.5 15.1
3: Good % 55.7 55.3 58.6 44.4 56.7 62.5 57.5 38.9 52.6 55.7 58.5
4: Excellent % 19.9 22.4 10.3 40.7 17.2 18.8 19.5 16.7 13.2 24.3 20.8
 
Service Area: Residence Life Programs NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM FYC
  Mean 2.74 2.82 2.77 3.19 2.60 3.06 2.78 2.71 2.73 2.74 2.65
    8.8 5.8 . 3.7 11.8 2.9 8.4 9.7 3.0 13.4 11.6
1: Poor %
2: Fair % 24.0 24.3 33.3 7.4 27.5 14.3 21.7 22.6 36.4 16.5 25.6
3: Good % 51.7 51.9 56.7 55.6 50.0 57.1 53.1 54.8 45.5 52.6 48.8
4: Excellent % 15.5 18.0 10.0 33.3 10.8 25.7 16.8 12.9 15.2 17.5 14.0
 
Service Area: Opportunities in
Extra-Curricular Activities 		NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM FYC
  Mean 3.16 3.19 2.97 3.40 3.04 3.15 3.26 3.33 3.10 3.25 3.19
    2.8 3.6 5.1 . 3.0 2.5 1.1 5.6 2.4 2.3 3.4
1: Poor %
2: Fair % 12.4 12.8 15.4 3.3 15.9 10.0 10.8 . 17.1 8.6 10.2
3: Good % 50.8 44.4 56.4 53.3 55.1 57.5 48.6 50.0 48.8 50.8 50.8
4: Excellent % 34.0 39.2 23.1 43.3 26.1 30.0 39.5 44.4 31.7 38.3 35.6
 
Service Area: Opportunities in
Community Service Projects		 NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM FYC
  Mean 2.87 3.04 2.65 3.09 2.60 3.05 2.98 2.86 2.84 3.03 2.96
    5.1 4.0 11.8 . 6.7 5.1 2.5 10.3 8.1 3.6 4.4
1: Poor %
2: Fair % 24.4 20.1 32.4 17.4 36.5 10.3 22.2 17.2 21.6 16.4 13.3
3: Good % 48.5 43.8 35.3 56.5 46.5 59.0 50.0 48.3 48.6 53.6 64.4
4: Excellent % 22.0 32.1 20.6 26.1 10.3 25.6 25.3 24.1 21.6 26.4 17.8
 
Service Area: Opportunities to
Develop Leadership Skills		 NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM FYC
  Mean 2.93 3.07 2.54 3.15 2.76 3.03 3.05 2.97 3.00 3.05 2.71
    4.9 3.3 10.8 . 6.7 5.3 3.4 12.1 2.4 2.4 6.3
1: Poor %
2: Fair % 22.2 18.7 35.1 11.5 29.3 10.5 18.3 15.2 22.0 16.0 31.3
3: Good % 48.0 45.2 43.2 61.5 45.7 60.5 48.6 36.4 48.8 56.0 47.9
4: Excellent % 25.0 32.8 10.8 26.9 18.3 23.7 29.7 36.4 26.8 25.6 14.6
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Non-Academic Services Staff

Staff Resp: Registration Process NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM FYC
  Mean 2.98 3.00 2.84 3.29 2.93 3.05 2.96 2.92 3.00 3.06 3.02
    4.1 3.8 8.1 3.6 2.8 5.3 5.4 5.1 4.5 2.4 8.6
1: Poor %
2: Fair % 18.2 18.0 29.7 3.6 21.4 21.1 16.1 23.1 13.6 12.8 13.8
3: Good % 53.7 53.1 32.4 53.6 55.9 36.8 55.6 46.2 59.1 60.8 44.8
4: Excellent % 24.1 25.1 29.7 39.3 19.9 36.8 22.9 25.6 22.7 24.0 32.8
 
Staff Resp: Financial Aid Application/Award Process NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM FYC
  Mean 2.76 2.86 2.05 2.83 2.76 3.07 2.64 3.00 2.63 2.75 2.75
    10.7 7.9 31.6 5.6 10.3 3.7 14.0 7.1 12.5 12.5 12.5
1: Poor %
2: Fair % 24.0 23.6 31.6 27.8 22.3 18.5 29.0 17.9 37.5 21.9 15.6
3: Good % 43.5 43.0 36.8 44.4 48.1 44.4 36.0 42.9 25.0 43.8 56.3
4: Excellent % 21.9 25.5 . 22.2 19.3 33.3 21.0 32.1 25.0 21.9 15.6
 
Staff Resp: Financial Aid Disbursement NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM FYC
  Mean 2.75 2.81 2.29 2.89 2.72 3.00 2.68 2.81 2.71 2.88 2.65
    10.6 9.3 23.5 11.1 10.1 7.4 10.5 11.1 14.3 10.5 12.9
1: Poor %
2: Fair % 23.4 24.7 23.5 22.2 24.8 11.1 25.3 22.2 25.0 15.8 25.8
3: Good % 46.0 41.3 52.9 33.3 48.2 55.6 49.5 40.7 35.7 49.1 45.2
4: Excellent % 20.1 24.7 . 33.3 17.0 25.9 14.7 25.9 25.0 24.6 16.1
 
Staff Resp: Food Services NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM FYC
  Mean 2.65 2.63 2.78 3.17 2.65 2.76 2.59 2.77 2.57 2.42 2.80
    11.2 10.7 7.5 . 11.5 2.9 12.9 10.3 8.1 18.2 10.7
1: Poor %
2: Fair % 28.1 32.1 25.0 16.7 27.3 29.4 25.8 20.5 40.5 32.3 19.6
3: Good % 45.4 41.2 50.0 50.0 45.9 55.9 50.3 51.3 37.8 38.4 48.2
4: Excellent % 15.3 16.0 17.5 33.3 15.2 11.8 11.0 17.9 13.5 11.1 21.4
 
Staff Resp: Health Services NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM FYC
  Mean 3.09 3.13 3.15 3.29 3.07 3.19 2.99 3.31 2.95 3.11 3.20
    4.8 4.9 3.0 4.8 5.3 3.7 6.7 3.1 7.3 2.0 2.0
1: Poor %
2: Fair % 15.9 16.5 18.2 4.8 13.1 14.8 21.3 15.6 19.5 17.6 8.2
3: Good % 44.4 39.3 39.4 47.6 50.5 40.7 38.4 28.1 43.9 48.0 57.1
4: Excellent % 35.0 39.3 39.4 42.9 31.1 40.7 33.5 53.1 29.3 32.4 32.7
 
Staff Resp: Counseling (personal) NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM FYC
  Mean 2.96 3.00 3.20 2.80 2.87 2.89 3.05 3.20 2.82 3.22 2.73
    9.0 6.9 10.0 . 10.1 10.5 9.8 . 18.2 3.7 13.6
1: Poor %
2: Fair % 16.7 19.0 20.0 20.0 19.3 15.8 9.8 20.0 9.1 11.1 18.2
3: Good % 43.9 41.4 10.0 80.0 44.0 47.4 46.3 40.0 45.5 44.4 50.0
4: Excellent % 30.4 32.8 60.0 . 26.6 26.3 34.1 40.0 27.3 40.7 18.2
 
Staff Resp: Business Services/Cashier NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM FYC
  Mean 2.85 2.90 2.77 3.04 2.80 3.11 2.90 2.76 2.63 2.85 2.82
    7.5 7.5 3.8 8.3 7.3 . 9.2 5.9 8.6 6.8 11.8
1: Poor %
2: Fair % 22.0 21.0 30.8 20.8 23.1 14.8 16.3 32.4 31.4 22.7 19.6
3: Good % 48.7 45.5 50.0 29.2 52.5 59.3 49.6 41.2 48.6 48.9 43.1
4: Excellent % 21.9 26.0 15.4 41.7 17.2 25.9 24.8 20.6 11.4 21.6 25.5
 
Staff Resp: Residence Life Programs NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM FYC
  Mean 2.80 2.89 2.84 3.14 2.65 3.07 2.83 2.74 3.00 2.82 2.65
    9.2 5.6 4.0 4.5 12.8 3.6 8.5 14.8 3.2 11.1 10.8
1: Poor %
2: Fair % 22.6 24.7 24.0 13.6 24.8 14.3 19.7 18.5 22.6 18.1 29.7
3: Good % 47.5 44.4 56.0 45.5 47.3 53.6 52.1 44.4 45.2 48.6 43.2
4: Excellent % 20.6 25.3 16.0 36.4 15.1 28.6 19.7 22.2 29.0 22.2 16.2
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Financial Aid Services

Q Received Financial Aid While at NC State
Have you received financial
aid while at NC State?		 NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM FYC
    54.7 60.3 50.0 61.8 54.4 69.6 50.0 57.1 65.4 45.2 53.5
Yes %
No % 45.3 39.7 50.0 38.2 45.6 30.4 50.0 42.9 34.6 54.8 46.5
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Q Satisfaction With Financial Aid Package
Satisfaction with financial aid package NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM FYC
  Mean 3.14 3.11 2.96 3.00 3.17 3.25 3.05 3.39 3.18 3.16 3.18
    3.4 3.2 12.0 4.8 2.3 . 6.9 . 6.1 . 2.6
1: Very dissatisfied %
2: Moderately dissatisfied % 11.4 13.8 8.0 9.5 10.8 9.4 12.2 10.7 12.1 12.0 5.3
3: Moderately satisfied % 53.4 52.1 52.0 66.7 55.0 56.3 49.6 39.3 39.4 60.0 63.2
4: Very satisfied % 31.8 30.9 28.0 19.0 31.9 34.4 31.3 50.0 42.4 28.0 28.9
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Q Rate Customer Service Skills of Financial Aid Staff

Financial aid reception staff NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM FYC
  Mean 2.92 3.01 2.59 3.00 3.01 3.17 2.69 3.19 2.73 2.80 2.77
    7.8 6.2 11.8 10.0 5.1 13.0 12.6 4.8 4.5 6.6 16.7
1: Poor %
2: Fair % 17.0 14.5 23.5 10.0 15.4 4.3 22.3 4.8 31.8 26.2 10.0
3: Good % 50.9 51.7 58.8 50.0 52.8 34.8 48.5 57.1 50.0 47.5 53.3
4: Excellent % 24.3 27.6 5.9 30.0 26.7 47.8 16.5 33.3 13.6 19.7 20.0
 
Financial aid phone staff NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM FYC
  Mean 2.82 2.91 2.32 2.88 2.83 3.26 2.72 3.06 2.70 2.77 2.63
    9.9 8.3 21.1 5.9 8.3 10.5 11.1 5.6 5.0 12.5 20.8
1: Poor %
2: Fair % 21.8 21.8 31.6 23.5 21.9 . 22.2 16.7 40.0 23.2 12.5
3: Good % 45.0 40.6 42.1 47.1 48.5 42.1 50.0 44.4 35.0 39.3 50.0
4: Excellent % 23.4 29.3 5.3 23.5 21.3 47.4 16.7 33.3 20.0 25.0 16.7
 
Financial aid advisor staff NCSU College/School
CALS Design CED COE CNR CHASS PAMS COT COM FYC
  Mean 3.02 3.15 2.38 3.11 2.97 3.48 2.86 3.71 3.11 2.95 2.96
    6.3 6.5 18.8 . 5.1 . 11.6 . . 3.6 11.1
1: Poor %
2: Fair % 17.0 11.3 31.3 16.7 20.6 9.5 16.3 . 16.7 26.8 11.1
3: Good % 44.8 43.5 43.8 55.6 46.3 33.3 46.5 29.4 55.6 41.1 48.1
4: Excellent % 31.9 38.7 6.3 27.8 28.0 57.1 25.6 70.6 27.8 28.6 29.6
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For more information on the 2002 Sophomore Student Survey contact:
Dr. Nancy Whelchel, Associate Director for Survey Research
Office of Institutional Planning and Research
Box 7002
NCSU
Phone: (919) 515-4184
Email: Nancy_Whelchel@ncsu.edu

Posted: October, 2002

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