1998 Graduating Senior Survey: Services for Students

1998 Graduating Senior Survey: Services for Students
Methodology for Satisfaction Ratings

Quality of student services was measured with two response options: student satisfaction and staff responsiveness. Items were rated on a four-point scale ranging from 4 = "excellent" to 1="poor". A "don’t know/did not use" option allowed respondents to indicate if they were not aware of or had not used the service.

Academic Areas

Academic Advising

Mean and Std. Dev.	All	Female	Male	Af. Am.	White	Other
Overall academic advising services	3.04	3.05	3.02	3.29	3.02	3.05
	0.89	0.93	0.86	0.70	0.91	0.83
Access to advisor	3.10	3.09	3.10	3.26	3.07	3.31
	0.90	0.94	0.87	0.85	0.91	0.79
Sufficient time w/advisor	3.05	3.04	3.05	3.16	3.04	3.05
	0.93	0.98	0.90	0.84	0.94	0.90
Info about degree requirements	3.06	3.08	3.04	3.22	3.06	2.97
	0.95	0.95	0.94	0.84	0.95	0.97
Knowledge of campus policies/procedures	3.01	3.04	2.99	3.23	3.00	2.93
	0.87	0.88	0.87	0.71	0.88	0.88

Library Services

Mean and Std. Dev.	All	Female	Male	Af. Am.	White	Other
Overall Library services	3.39	3.41	3.37	3.51	3.38	3.38
	0.63	0.63	0.64	0.59	0.63	0.68
Library hours of operation	3.62	3.64	3.60	3.69	3.62	3.52
	0.56	0.55	0.56	0.50	0.56	0.60
Library access to databases/collections	3.36	3.35	3.36	3.53	3.35	3.34
	0.69	0.69	0.69	0.61	0.69	0.71
Library staff responsiveness	3.30	3.28	3.32	3.49	3.29	3.31
	0.72	0.74	0.71	0.59	0.73	0.70

Technology Services

Mean and Std. Dev.	All	Female	Male	Af. Am.	White	Other
Overall technology services	3.21	3.24	3.19	3.29	3.20	3.23
	0.66	0.63	0.69	0.67	0.66	0.71
Access to Internet	3.65	3.66	3.64	3.65	3.64	3.74
	0.59	0.57	0.61	0.67	0.60	0.47
Hours for computer ctrs/labs/help desks	3.18	3.19	3.16	3.39	3.15	3.31
	0.83	0.81	0.85	0.74	0.83	0.91
Access to up-to-date facilities	3.33	3.39	3.28	3.45	3.31	3.39
	0.70	0.67	0.72	0.64	0.70	0.71
Access to trained staff for help	2.71	2.78	2.66	2.90	2.70	2.68
	0.89	0.88	0.90	0.94	0.89	0.87
Technology training classes	2.71	2.69	2.72	2.85	2.68	2.86
	0.88	0.90	0.86	0.95	0.88	0.84

Career Related Services

Mean and Std. Dev.	All	Female	Male	Af. Am.	White	Other
Overall career counseling info	3.11	3.17	3.06	3.19	3.11	3.08
	0.69	0.69	0.68	0.67	0.69	0.71
Access to career counseling	3.32	3.36	3.28	3.27	3.33	3.25
	0.66	0.66	0.67	0.62	0.67	0.65
Helpfulness of career counselors	3.23	3.27	3.19	3.27	3.23	3.25
	0.79	0.81	0.77	0.72	0.80	0.73
Evaluating your skills/interests	3.04	3.08	3.01	3.10	3.03	3.09
	0.77	0.76	0.77	0.76	0.77	0.72
Scope and quality of career info	3.15	3.17	3.14	3.19	3.15	3.13
	0.74	0.74	0.74	0.70	0.74	0.72
Career-related software support	3.03	3.08	3.00	3.07	3.02	3.19
	0.81	0.73	0.87	0.75	0.82	0.79
Career advising from faculty	3.00	3.06	2.95	3.00	3.00	3.10
	0.88	0.85	0.90	0.97	0.89	0.72

Mean and Std. Dev.	All	Female	Male	Af. Am.	White	Other
Overall employment search assistance	3.11	3.13	3.09	3.00	3.12	3.09
	0.74	0.72	0.75	0.76	0.73	0.76
Resume preparation	3.20	3.21	3.20	3.15	3.21	3.16
	0.76	0.77	0.75	0.84	0.74	0.88
Interview preparation and skills +	2.99	3.09	2.91	3.09	2.98	2.96
	0.84	0.83	0.84	0.83	0.84	0.86
Access to job listings	3.32	3.29	3.34	3.23	3.32	3.33
	0.74	0.74	0.73	0.79	0.73	0.71
Assisting w/employer contacts	2.97	2.92	3.00	2.82	2.97	3.08
	0.88	0.89	0.88	0.96	0.88	0.89
Help in finding internships	3.02	3.08	2.97	3.15	3.00	3.08
	0.91	0.89	0.93	0.82	0.92	0.92

+ Gender: p<0.01

Non-Academic Services

Mean and Std. Dev.	All	Female	Male	Af. Am.	White	Other
Registration process	3.11	3.12	3.10	3.31	3.09	3.16
	0.75	0.71	0.78	0.69	0.75	0.77
Financial Aid Services	2.78	2.80	2.76	2.92	2.76	2.73
	0.89	0.90	0.88	0.96	0.88	0.94
Campus food services	2.36	2.38	2.34	2.58	2.35	2.29
	0.83	0.79	0.86	0.95	0.82	0.84
Campus health services	2.82	2.75	2.89	2.93	2.81	2.93
	0.85	0.88	0.83	0.85	0.86	0.72
Campus counseling services	2.93	3.00	2.87	3.31	2.88	2.83
	0.85	0.84	0.87	0.68	0.88	0.71
Cashier/Business services	2.86	2.91	2.81	2.96	2.84	2.92
	0.76	0.77	0.76	0.89	0.76	0.62
Residence-life programs	2.63	2.67	2.59	2.91	2.57	2.82
	0.85	0.76	0.91	0.84	0.85	0.77
Recreational/extracurricular opport.	3.33	3.34	3.32	3.39	3.32	3.33
	0.72	0.72	0.72	0.63	0.72	0.69
Community service projects	2.87	3.03	2.72	3.18	2.85	2.74
	0.89	0.84	0.92	0.72	0.91	0.82
Leadership skill development opport. +	3.20	3.29	3.12	3.27	3.20	3.06
	0.75	0.69	0.80	0.76	0.75	0.82

+ Gender: p<0.01

Non-Academic Services Staff

Mean and Std. Dev.	All	Female	Male	Af. Am.	White	Other
Registration staff	3.09	3.08	3.10	3.24	3.08	3.09
	0.73	0.71	0.75	0.66	0.74	0.75
Financial Aid staff	2.66	2.61	2.69	2.76	2.67	2.46
	0.96	0.96	0.96	0.91	0.96	1.07
Campus food staff	2.46	2.44	2.47	2.75	2.44	2.49
	0.85	0.85	0.86	0.88	0.85	0.88
Campus health staff +	2.91	2.80	3.01	3.16	2.88	3.06
	0.89	0.92	0.86	0.72	0.91	0.83
Campus counseling staff	2.84	2.88	2.81	3.21	2.80	2.87
	0.89	0.91	0.88	0.79	0.89	0.99
Cashier/Business staff	2.75	2.77	2.73	2.89	2.72	2.85
	0.88	0.86	0.89	0.95	0.87	0.82
Residence life programs staff	2.68	2.69	2.67	2.82	2.65	2.81
	0.85	0.82	0.87	0.85	0.86	0.69

+ Gender: p<0.01

Frequencies and Percentages

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