1998 Graduating Senior Survey: Services for Students
Methodology for Satisfaction Ratings
Quality of student services was measured with two response options: student satisfaction and staff responsiveness. Items were rated on a four-point scale ranging from 4 = "excellent" to 1="poor". A "don’t know/did not use" option allowed respondents to indicate if they were not aware of or had not used the service.
Academic Services
Academic Advising
|
Overall academic advising services (%) |
All |
Female |
Male |
Af. Am. |
White |
Other Min. |
|
Poor |
5.6 |
7.5 |
4.2 |
1.5 |
6.1 |
4.1 |
|
Fair |
21.1 |
18.6 |
23.0 |
9.2 |
22.1 |
18.9 |
|
Good |
37.4 |
35.2 |
39.2 |
47.7 |
36.1 |
44.6 |
|
Excellent |
35.9 |
38.8 |
33.6 |
41.5 |
35.8 |
32.4 |
|
Access to advisor (%) |
All |
Female |
Male |
Af. Am. |
White |
Other Min. |
|
Poor |
5.5 |
7.4 |
4.1 |
4.6 |
5.9 |
1.3 |
|
Fair |
19.7 |
17.6 |
21.4 |
12.3 |
20.6 |
16.0 |
|
Good |
34.3 |
33.6 |
34.9 |
35.4 |
34.3 |
33.3 |
|
Excellent |
40.4 |
41.4 |
39.7 |
47.7 |
39.2 |
49.3 |
|
Sufficient time w/advisor (%) |
All |
Female |
Male |
Af. Am. |
White |
Other Min. |
|
Poor |
6.6 |
8.1 |
5.3 |
3.1 |
7.0 |
4.1 |
|
Fair |
21.4 |
21.1 |
21.6 |
18.8 |
21.2 |
25.7 |
|
Good |
32.9 |
29.2 |
35.7 |
37.5 |
32.7 |
31.1 |
|
Excellent |
39.2 |
41.5 |
37.4 |
40.6 |
39.1 |
39.2 |
|
Info about degree requirements (%) |
All |
Female |
Male |
Af. Am. |
White |
Other Min. |
|
Poor |
7.9 |
7.9 |
7.9 |
4.7 |
8.1 |
9.2 |
|
Fair |
18.3 |
17.8 |
18.7 |
12.5 |
18.6 |
19.7 |
|
Good |
33.5 |
32.2 |
34.6 |
39.1 |
33.0 |
35.5 |
|
Excellent |
40.2 |
42.1 |
38.8 |
43.8 |
40.4 |
35.5 |
|
Knowledge of campus policies/procedures (%) |
All |
Female |
Male |
Af. Am. |
White |
Other Min. |
|
Poor |
5.6 |
5.7 |
5.5 |
1.6 |
5.9 |
5.6 |
|
Fair |
20.7 |
19.5 |
21.6 |
10.9 |
21.0 |
25.0 |
|
Good |
40.7 |
40.5 |
40.8 |
50.0 |
40.0 |
40.3 |
|
Excellent |
33.1 |
34.4 |
32.1 |
37.5 |
33.1 |
29.2 |
Library Services
|
Overall Library services (%) |
All |
Female |
Male |
Af. Am. |
White |
Other Min. |
|
Poor |
0.8 |
0.9 |
0.7 |
0 |
0.9 |
0 |
|
Fair |
5.9 |
5.1 |
6.5 |
4.5 |
5.6 |
10.8 |
|
Good |
47.2 |
46.5 |
47.7 |
40.3 |
48.2 |
40.5 |
|
Excellent |
46.2 |
47.5 |
45.1 |
55.2 |
45.3 |
48.6 |
|
Library hours of operation (%) |
All |
Female |
Male |
Af. Am. |
White |
Other Min. |
|
Poor |
0.1 |
0 |
0.2 |
0 |
0.1 |
0 |
|
Fair |
3.4 |
3.6 |
3.2 |
1.5 |
3.4 |
5.3 |
|
Good |
31.1 |
29.1 |
32.7 |
28.4 |
30.8 |
37.3 |
|
Excellent |
65.4 |
67.2 |
63.9 |
70.1 |
65.7 |
57.3 |
|
Library access to databases/collections (%) |
All |
Female |
Male |
Af. Am. |
White |
Other Min. |
|
Poor |
1.0 |
0.9 |
1.1 |
0 |
1.1 |
0 |
|
Fair |
9.2 |
9.5 |
9.0 |
6.1 |
9.1 |
13.7 |
|
Good |
42.9 |
43.5 |
42.5 |
34.8 |
43.9 |
38.4 |
|
Excellent |
46.9 |
46.2 |
47.4 |
59.1 |
45.9 |
47.9 |
|
Library staff responsiveness (%) |
All |
Female |
Male |
Af. Am. |
White |
Other Min. |
|
Poor |
1.0 |
0.9 |
1.1 |
0 |
1.2 |
0 |
|
Fair |
12.6 |
14.5 |
10.9 |
4.5 |
13.1 |
13.9 |
|
Good |
41.4 |
40.1 |
42.5 |
41.8 |
41.4 |
41.7 |
|
Excellent |
45.0 |
44.5 |
45.4 |
53.7 |
44.4 |
44.4 |
Technology Services
|
Overall technology services (%) |
All |
Female |
Male |
Af. Am. |
White |
Other Min. |
|
Poor |
1.0 |
0.4 |
1.5 |
1.5 |
1.1 |
0 |
|
Fair |
10.5 |
9.1 |
11.6 |
7.6 |
10.3 |
15.6 |
|
Good |
54.7 |
56.1 |
53.6 |
51.5 |
55.7 |
45.5 |
|
Excellent |
33.8 |
34.3 |
33.3 |
39.4 |
32.9 |
39.0 |
|
Access to Internet (%) |
All |
Female |
Male |
Af. Am. |
White |
Other Min. |
|
Poor |
0.7 |
0.2 |
1.0 |
1.5 |
0.7 |
0 |
|
Fair |
4.2 |
4.3 |
4.2 |
6.1 |
4.4 |
1.3 |
|
Good |
24.8 |
24.5 |
25.1 |
18.2 |
25.5 |
23.1 |
|
Excellent |
70.3 |
71.0 |
69.7 |
74.2 |
69.5 |
75.6 |
|
Hours for computer ctrs/labs/help desks (%) |
All |
Female |
Male |
Af. Am. |
White |
Other Min. |
|
Poor |
4.5 |
4.1 |
4.8 |
1.5 |
4.6 |
6.5 |
|
Fair |
13.9 |
12.9 |
14.6 |
10.4 |
14.4 |
10.4 |
|
Good |
41.2 |
42.5 |
40.3 |
35.8 |
42.7 |
28.6 |
|
Excellent |
40.4 |
40.5 |
40.3 |
52.2 |
38.4 |
54.5 |
|
Access to up-to-date facilities (%) |
All |
Female |
Male |
Af. Am. |
White |
Other Min. |
|
Poor |
1.5 |
1.1 |
1.8 |
0 |
1.7 |
1.3 |
|
Fair |
9.0 |
7.3 |
10.3 |
7.8 |
9.1 |
9.1 |
|
Good |
44.8 |
43.2 |
46.1 |
39.1 |
45.7 |
39.0 |
|
Excellent |
44.6 |
48.3 |
41.8 |
53.1 |
43.5 |
50.6 |
|
Access to trained staff for help (%) |
All |
Female |
Male |
Af. Am. |
White |
Other Min. |
|
Poor |
9.0 |
6.6 |
10.9 |
6.6 |
9.2 |
8.7 |
|
Fair |
31.3 |
31.9 |
30.8 |
29.5 |
31.4 |
31.9 |
|
Good |
39.0 |
37.8 |
39.9 |
31.1 |
39.3 |
42.0 |
|
Excellent |
20.7 |
23.6 |
18.5 |
32.8 |
20.1 |
17.4 |
|
Technology training classes (%) |
All |
Female |
Male |
Af. Am. |
White |
Other Min. |
|
Poor |
9.4 |
10.6 |
8.6 |
8.3 |
9.8 |
5.4 |
|
Fair |
29.4 |
29.0 |
29.6 |
27.1 |
29.8 |
26.8 |
|
Good |
42.5 |
41.0 |
43.5 |
35.4 |
42.8 |
44.6 |
|
Excellent |
18.8 |
19.5 |
18.3 |
29.2 |
17.6 |
23.2 |
Career Related Services
|
Overall career counseling info (%) |
All |
Female |
Male |
Af. Am. |
White |
Other Min. |
|
Poor |
1.4 |
1.6 |
1.3 |
2.1 |
1.5 |
0 |
|
Fair |
14.6 |
12.3 |
16.4 |
8.3 |
14.5 |
21.2 |
|
Good |
55.5 |
53.8 |
56.9 |
58.3 |
55.8 |
50.0 |
|
Excellent |
28.5 |
32.3 |
25.4 |
31.3 |
28.2 |
28.8 |
|
Access to career counseling (%) |
All |
Female |
Male |
Af. Am. |
White |
Other Min. |
|
Poor |
0.5 |
0.7 |
0.3 |
0 |
0.4 |
1.9 |
|
Fair |
9.7 |
8.2 |
11.0 |
9.1 |
10.2 |
5.7 |
|
Good |
47.4 |
45.9 |
48.6 |
54.5 |
45.6 |
58.5 |
|
Excellent |
42.4 |
45.2 |
40.1 |
36.4 |
43.8 |
34.0 |
|
Helpfulness of career counselors (%) |
All |
Female |
Male |
Af. Am. |
White |
Other Min. |
|
Poor |
2.9 |
3.4 |
2.5 |
0 |
3.2 |
2.1 |
|
Fair |
13.5 |
12.3 |
14.5 |
15.6 |
13.6 |
10.4 |
|
Good |
41.3 |
38.1 |
44.0 |
42.2 |
40.6 |
47.9 |
|
Excellent |
42.3 |
46.3 |
39.0 |
42.2 |
42.6 |
39.6 |
|
Evaluating your skills/interests (%) |
All |
Female |
Male |
Af. Am. |
White |
Other Min. |
|
Poor |
2.3 |
1.8 |
2.6 |
2.4 |
2.5 |
0 |
|
Fair |
20.5 |
19.7 |
21.1 |
16.7 |
20.7 |
21.7 |
|
Good |
48.1 |
46.9 |
49.0 |
50.0 |
48.0 |
47.8 |
|
Excellent |
29.1 |
31.6 |
27.3 |
31.0 |
28.8 |
30.4 |
|
Scope and quality of career info (%) |
All |
Female |
Male |
Af. Am. |
White |
Other Min. |
|
Poor |
2.2 |
2.4 |
2.0 |
2.1 |
2.2 |
2.2 |
|
Fair |
14.2 |
12.8 |
15.3 |
10.4 |
14.7 |
13.0 |
|
Good |
49.8 |
50.0 |
49.7 |
54.2 |
49.1 |
54.3 |
|
Excellent |
33.8 |
34.7 |
33.0 |
33.3 |
34.1 |
30.4 |
|
Career-related software support (%) |
All |
Female |
Male |
Af. Am. |
White |
Other Min. |
|
Poor |
4.7 |
2.5 |
6.4 |
2.4 |
5.2 |
2.8 |
|
Fair |
17.2 |
15.6 |
18.4 |
16.7 |
17.5 |
13.9 |
|
Good |
48.1 |
53.3 |
44.2 |
52.4 |
47.9 |
44.4 |
|
Excellent |
30.0 |
28.6 |
31.1 |
28.6 |
29.4 |
38.9 |
|
Career advising from faculty (%) |
All |
Female |
Male |
Af. Am. |
White |
Other Min. |
|
Poor |
6.8 |
5.0 |
8.3 |
10.4 |
6.9 |
1.9 |
|
Fair |
18.5 |
18.7 |
18.3 |
14.6 |
19.0 |
15.4 |
|
Good |
42.4 |
41.7 |
43.0 |
39.6 |
41.7 |
53.8 |
|
Excellent |
32.3 |
34.7 |
30.3 |
35.4 |
32.4 |
28.8 |
|
Overall employment search assistance (%) |
All |
Female |
Male |
Af. Am. |
White |
Other Min. |
|
Poor |
1.6 |
1.2 |
1.8 |
3.5 |
1.4 |
1.7 |
|
Fair |
17.6 |
16.2 |
18.6 |
17.5 |
17.5 |
19.0 |
|
Good |
49.5 |
50.8 |
48.6 |
54.4 |
49.2 |
48.3 |
|
Excellent |
31.3 |
31.8 |
30.9 |
24.6 |
31.9 |
31.0 |
Employment Search Assistance
|
Resume preparation (%) |
All |
Female |
Male |
Af. Am. |
White |
Other Min. |
|
Poor |
2.7 |
2.9 |
2.5 |
5.7 |
2.2 |
5.5 |
|
Fair |
12.6 |
12.4 |
12.8 |
11.3 |
12.6 |
14.5 |
|
Good |
46.4 |
45.4 |
47.1 |
45.3 |
47.2 |
38.2 |
|
Excellent |
38.3 |
39.2 |
37.6 |
37.7 |
38.0 |
41.8 |
|
Interview preparation and skills (%) |
All |
Female |
Male |
Af. Am. |
White |
Other Min. |
|
Poor |
5.9 |
4.1 |
7.2 |
4.3 |
6.1 |
5.8 |
|
Fair |
18.1 |
17.3 |
18.7 |
17.0 |
17.9 |
21.2 |
|
Good |
47.2 |
43.6 |
49.9 |
44.7 |
47.7 |
44.2 |
|
Excellent |
28.8 |
35.0 |
24.2 |
34.0 |
28.3 |
28.8 |
|
Access to job listings(%) |
All |
Female |
Male |
Af. Am. |
White |
Other Min. |
|
Poor |
1.7 |
1.5 |
1.8 |
3.6 |
1.5 |
1.7 |
|
Fair |
11.1 |
12.4 |
10.1 |
10.7 |
11.4 |
8.6 |
|
Good |
41.0 |
41.9 |
40.2 |
44.6 |
40.3 |
44.8 |
|
Excellent |
46.3 |
44.2 |
47.8 |
41.1 |
46.8 |
44.8 |
|
Assisting w/employer contacts (%) |
All |
Female |
Male |
Af. Am. |
White |
Other Min. |
|
Poor |
6.9 |
7.7 |
6.3 |
13.3 |
6.3 |
6.1 |
|
Fair |
19.9 |
20.3 |
19.6 |
15.6 |
20.6 |
16.3 |
|
Good |
42.6 |
43.9 |
41.8 |
46.7 |
42.5 |
40.8 |
|
Excellent |
30.6 |
28.0 |
32.4 |
24.4 |
30.6 |
36.7 |
|
Help in finding internships (%) |
All |
Female |
Male |
Af. Am. |
White |
Other Min. |
|
Poor |
6.8 |
6.1 |
7.3 |
6.5 |
6.9 |
5.7 |
|
Fair |
20.6 |
17.8 |
22.6 |
6.5 |
21.8 |
20.8 |
|
Good |
36.9 |
38.3 |
35.9 |
52.2 |
35.8 |
34.0 |
|
Excellent |
35.8 |
37.9 |
34.2 |
34.8 |
35.5 |
39.6 |
Non-Academic Services
|
Registration process (%) |
All |
Female |
Male |
Af. Am. |
White |
Other Min. |
|
Poor |
3.0 |
2.4 |
3.5 |
1.6 |
3.1 |
2.6 |
|
Fair |
14.3 |
12.7 |
15.6 |
7.8 |
14.8 |
14.5 |
|
Good |
51.4 |
55.3 |
48.3 |
48.4 |
51.9 |
47.4 |
|
Excellent |
31.3 |
29.7 |
32.6 |
42.2 |
30.2 |
35.5 |
|
Financial Aid Services(%) |
All |
Female |
Male |
Af. Am. |
White |
Other Min. |
|
Poor |
9.8 |
10.7 |
9.0 |
11.3 |
9.2 |
13.3 |
|
Fair |
24.1 |
20.6 |
26.8 |
15.1 |
25.5 |
20.0 |
|
Good |
45.0 |
46.9 |
43.5 |
43.4 |
45.1 |
46.7 |
|
Excellent |
21.2 |
21.8 |
20.6 |
30.2 |
20.2 |
20.0 |
|
Campus food services (%) |
All |
Female |
Male |
Af. Am. |
White |
Other Min. |
|
Poor |
16.1 |
13.0 |
18.5 |
15.8 |
16.0 |
17.8 |
|
Fair |
38.5 |
41.9 |
36.1 |
26.3 |
39.1 |
42.2 |
|
Good |
38.5 |
39.0 |
38.2 |
42.1 |
38.7 |
33.3 |
|
Excellent |
6.8 |
6.1 |
7.3 |
15.8 |
6.1 |
6.7 |
|
Campus health services(%) |
All |
Female |
Male |
Af. Am. |
White |
Other Min. |
|
Poor |
8.5 |
10.4 |
6.8 |
6.8 |
9.0 |
3.7 |
|
Fair |
21.4 |
22.8 |
20.2 |
18.2 |
21.9 |
18.5 |
|
Good |
49.5 |
48.4 |
50.6 |
50.0 |
48.7 |
59.3 |
|
Excellent |
20.5 |
18.4 |
22.4 |
25.0 |
20.4 |
18.5 |
|
Campus counseling services (%) |
All |
Female |
Male |
Af. Am. |
White |
Other Min. |
|
Poor |
5.7 |
5.0 |
6.5 |
0 |
6.7 |
5.6 |
|
Fair |
22.5 |
19.8 |
25.0 |
11.5 |
24.8 |
16.7 |
|
Good |
44.5 |
45.5 |
43.5 |
46.2 |
41.8 |
66.7 |
|
Excellent |
27.3 |
29.7 |
25.0 |
42.3 |
26.7 |
11.1 |
|
Cashier/Business services (%) |
All |
Female |
Male |
Af. Am. |
White |
Other Min. |
|
Poor |
4.5 |
4.2 |
4.8 |
7.1 |
4.7 |
0 |
|
Fair |
23.9 |
21.7 |
25.7 |
19.6 |
24.4 |
22.6 |
|
Good |
53.1 |
53.1 |
53.2 |
42.9 |
53.3 |
62.3 |
|
Excellent |
18.4 |
21.0 |
16.3 |
30.4 |
17.6 |
15.1 |
|
Residence-life programs (%)All |
Female |
Male |
Af. Am. |
White |
Other Min. |
|
|
Poor |
10.6 |
7.4 |
13.1 |
7.0 |
11.4 |
7.1 |
|
Fair |
29.5 |
28.6 |
30.3 |
18.6 |
32.0 |
17.9 |
|
Good |
46.5 |
53.7 |
40.7 |
51.2 |
44.6 |
60.7 |
|
Excellent |
13.4 |
10.3 |
15.8 |
23.3 |
12.0 |
14.3 |
|
Recreational/extracurricular opport. (%) |
All |
Female |
Male |
Af. Am. |
White |
Other Min. |
|
Poor |
1.6 |
2.5 |
1.0 |
0 |
1.9 |
0 |
|
Fair |
9.7 |
6.8 |
11.7 |
7.3 |
9.6 |
12.2 |
|
Good |
43.0 |
45.2 |
41.4 |
46.3 |
42.7 |
42.9 |
|
Excellent |
45.7 |
45.5 |
45.9 |
46.3 |
45.8 |
44.9 |
|
Community service projects (%) |
All |
Female |
Male |
Af. Am. |
White |
Other Min. |
|
Poor |
7.8 |
5.4 |
10.0 |
0 |
8.7 |
6.5 |
|
Fair |
23.8 |
17.9 |
29.3 |
17.9 |
24.0 |
29.0 |
|
Good |
42.0 |
45.3 |
38.9 |
46.2 |
41.1 |
48.4 |
|
Excellent |
26.4 |
31.4 |
21.8 |
35.9 |
26.3 |
16.1 |
|
Leadership skill development opport. (%) |
All |
Female |
Male |
Af. Am. |
White |
Other Min. |
|
Poor |
2.8 |
1.6 |
3.8 |
4.1 |
2.6 |
4.3 |
|
Fair |
11.9 |
8.3 |
14.8 |
6.1 |
12.0 |
17.0 |
|
Good |
47.9 |
49.2 |
46.9 |
49.0 |
47.9 |
46.8 |
|
Excellent |
37.3 |
40.9 |
34.4 |
40.8 |
37.4 |
31.9 |
Non-Academic Services Staff
|
Registration staff (%) |
All |
Female |
Male |
Af. Am. |
White |
Other Min. |
|
Poor |
2.6 |
1.8 |
3.1 |
0 |
2.9 |
1.6 |
|
Fair |
15.1 |
16.3 |
14.1 |
12.2 |
14.9 |
18.8 |
|
Good |
53.3 |
54.1 |
52.7 |
51.0 |
53.9 |
48.4 |
|
Excellent |
29.1 |
27.8 |
30.0 |
36.7 |
28.3 |
31.3 |
|
Financial Aid staff (%) |
All |
Female |
Male |
Af. Am. |
White |
Other Min. |
|
Poor |
14.7 |
16.3 |
13.5 |
11.1 |
14.1 |
24.4 |
|
Fair |
25.0 |
24.7 |
25.3 |
22.2 |
25.4 |
24.4 |
|
Good |
40.1 |
40.9 |
39.5 |
46.7 |
40.2 |
31.7 |
|
Excellent |
20.2 |
18.1 |
21.7 |
20.0 |
20.2 |
19.5 |
|
Campus food staff (%) |
All |
Female |
Male |
Af. Am. |
White |
Other Min. |
|
Poor |
13.4 |
13.9 |
13.1 |
9.4 |
13.7 |
14.0 |
|
Fair |
37.7 |
37.5 |
37.9 |
25.0 |
39.0 |
34.9 |
|
Good |
38.3 |
38.9 |
37.9 |
46.9 |
37.6 |
39.5 |
|
Excellent |
10.5 |
9.7 |
11.1 |
18.8 |
9.8 |
11.6 |
|
Campus health staff (%) |
All |
Female |
Male |
Af. Am. |
White |
Other Min. |
|
Poor |
8.3 |
10.7 |
6.3 |
0 |
9.2 |
4.1 |
|
Fair |
19.6 |
22.3 |
17.2 |
18.4 |
19.7 |
18.4 |
|
Good |
44.6 |
43.6 |
45.5 |
47.4 |
44.4 |
44.9 |
|
Excellent |
27.5 |
23.5 |
31.1 |
34.2 |
26.6 |
32.7 |
|
Campus counseling staff (%) |
All |
Female |
Male |
Af. Am. |
White |
Other Min. |
|
Poor |
8.6 |
9.8 |
7.4 |
0 |
9.2 |
13.3 |
|
Fair |
23.0 |
18.5 |
27.4 |
21.1 |
24.2 |
13.3 |
|
Good |
43.9 |
45.7 |
42.1 |
36.8 |
44.4 |
46.7 |
|
Excellent |
24.6 |
26.1 |
23.2 |
42.1 |
22.2 |
26.7 |
|
Cashier/Business staff(%) |
All |
Female |
Male |
Af. Am. |
White |
Other Min. |
|
Poor |
10.4 |
9.4 |
11.1 |
10.9 |
10.5 |
8.7 |
|
Fair |
23.2 |
22.5 |
23.8 |
17.4 |
24.4 |
15.2 |
|
Good |
48.0 |
50.0 |
46.4 |
43.5 |
47.5 |
58.7 |
|
Excellent |
18.4 |
18.1 |
18.7 |
28.3 |
17.6 |
17.4 |
|
Residence life programs staff (%) |
All |
Female |
Male |
Af. Am. |
White |
Other Min. |
|
Poor |
11.3 |
11.3 |
11.2 |
12.1 |
11.8 |
3.8 |
|
Fair |
23.4 |
20.0 |
26.0 |
9.1 |
25.1 |
23.1 |
|
Good |
51.4 |
57.3 |
46.9 |
63.6 |
49.1 |
61.5 |
|
Excellent |
13.9 |
11.3 |
15.8 |
15.2 |
13.9 |
11.5 |