North Carolina State University
2009-2010 Graduating Senior Survey:
Gender and Racial/Ethnic Comparisons of Non-Academic Services and Staff
(Frequency Distributions)
This document reports frequency distributions by gender and race/ethnicity of survey item #10 of the "2009-2010 Graduating Senior Survey." Tables comparing mean ratings are available in "2009-2010 Graduating Senior Survey: Gender and Racial/Ethnic Comparisons of Services for Students."
Exact wording of question: Based on your last two years on this campus, how would you evaluate each of the following services ? (If you have not had enough experience with a service to evaluate it, please mark the response "Don't know/did not use" and then skip to the next service.) For those services which required interaction with university offices or units (secretaries, tutors, counselors, office workers, etc.) please rate how responsive the staffs in those offices or units were to your needs.
Respondents selecting "don't know/did not use" have been excluded from the figures reported in this document.
Service Areas | Staff Responsiveness
Q Non-Academic Services| Personal safety on campus | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| 4: Excellent | 39.2% | 38.4% | 40.2% | 34.4% | 41.1% | 55.6% | 38.8% | 44.7% |
| 3: Good | 51.6% | 52.4% | 50.8% | 54.1% | 48.9% | 33.3% | 52.3% | 46.8% |
| 2: Fair | 8.0% | 8.0% | 8.1% | 9.8% | 10.0% | 11.1% | 7.8% | 6.4% |
| 1: Poor | 1.1% | 1.3% | 0.9% | 1.6% | . | . | 1.1% | 2.1% |
| Total | 1,193 | 638 | 555 | 61 | 90 | 18 | 977 | 47 |
| University Career Center | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| 4: Excellent | 40.5% | 38.9% | 42.6% | 46.3% | 42.6% | 53.8% | 39.0% | 53.8% |
| 3: Good | 49.5% | 50.4% | 48.5% | 43.3% | 45.7% | 38.5% | 51.1% | 38.5% |
| 2: Fair | 8.6% | 9.0% | 8.0% | 9.0% | 10.6% | 7.7% | 8.4% | 7.7% |
| 1: Poor | 1.4% | 1.7% | 1.0% | 1.5% | 1.1% | . | 1.5% | . |
| Total | 1,169 | 643 | 526 | 67 | 94 | 26 | 943 | 39 |
| College/dept placement assistance | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| 4: Excellent | 36.6% | 35.8% | 37.4% | 40.0% | 34.0% | 32.1% | 36.8% | 34.7% |
| 3: Good | 49.4% | 48.2% | 50.8% | 47.1% | 43.6% | 53.6% | 50.0% | 49.0% |
| 2: Fair | 11.4% | 12.4% | 10.2% | 11.4% | 20.2% | 14.3% | 10.3% | 14.3% |
| 1: Poor | 2.7% | 3.7% | 1.6% | 1.4% | 2.1% | . | 2.9% | 2.0% |
| Total | 1,231 | 654 | 577 | 70 | 94 | 28 | 990 | 49 |
| Bookstore services and products | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| 4: Excellent | 29.9% | 26.9% | 33.1% | 34.3% | 27.1% | 31.8% | 29.3% | 40.5% |
| 3: Good | 54.4% | 53.8% | 54.9% | 51.0% | 58.6% | 52.3% | 54.8% | 41.9% |
| 2: Fair | 13.7% | 16.1% | 11.1% | 13.7% | 12.8% | 13.6% | 13.7% | 14.9% |
| 1: Poor | 2.1% | 3.1% | 0.9% | 1.0% | 1.5% | 2.3% | 2.1% | 2.7% |
| Total | 2,036 | 1,053 | 983 | 102 | 133 | 44 | 1,683 | 74 |
| Registration process | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| 4: Excellent | 25.4% | 24.2% | 26.7% | 30.2% | 24.4% | 28.6% | 24.8% | 32.4% |
| 3: Good | 49.5% | 49.4% | 49.6% | 47.2% | 56.5% | 50.0% | 49.2% | 47.3% |
| 2: Fair | 20.0% | 20.4% | 19.6% | 16.0% | 17.6% | 19.0% | 20.7% | 13.5% |
| 1: Poor | 5.0% | 5.9% | 4.1% | 6.6% | 1.5% | 2.4% | 5.2% | 6.8% |
| Total | 2,041 | 1,060 | 981 | 106 | 131 | 42 | 1,688 | 74 |
| Financial aid svcs:application/award prcss | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| 4: Excellent | 37.7% | 34.9% | 40.7% | 37.7% | 34.4% | 50.0% | 36.8% | 53.6% |
| 3: Good | 47.0% | 50.2% | 43.5% | 51.9% | 46.7% | 31.6% | 47.9% | 33.9% |
| 2: Fair | 12.4% | 12.2% | 12.7% | 9.1% | 15.6% | 15.8% | 12.2% | 12.5% |
| 1: Poor | 2.9% | 2.7% | 3.1% | 1.3% | 3.3% | 2.6% | 3.1% | . |
| Total | 1,353 | 705 | 648 | 77 | 122 | 38 | 1,060 | 56 |
| Financial aid svcs:disbursement process | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| 4: Excellent | 37.9% | 34.7% | 41.5% | 40.0% | 39.3% | 52.8% | 36.6% | 48.0% |
| 3: Good | 45.9% | 49.3% | 42.0% | 46.7% | 39.3% | 27.8% | 47.6% | 38.0% |
| 2: Fair | 12.8% | 12.8% | 12.8% | 13.3% | 15.4% | 16.7% | 12.4% | 12.0% |
| 1: Poor | 3.4% | 3.2% | 3.6% | . | 6.0% | 2.8% | 3.4% | 2.0% |
| Total | 1,298 | 689 | 609 | 75 | 117 | 36 | 1,020 | 50 |
| Campus food services | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| 4: Excellent | 17.9% | 17.5% | 18.4% | 15.1% | 23.0% | 13.2% | 17.3% | 28.1% |
| 3: Good | 49.5% | 49.8% | 49.1% | 41.9% | 52.2% | 55.3% | 49.7% | 46.9% |
| 2: Fair | 25.5% | 25.6% | 25.4% | 33.3% | 18.6% | 26.3% | 25.7% | 21.9% |
| 1: Poor | 7.2% | 7.2% | 7.1% | 9.7% | 6.2% | 5.3% | 7.3% | 3.1% |
| Total | 1,664 | 864 | 800 | 93 | 113 | 38 | 1,356 | 64 |
| Campus health services | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| 4: Excellent | 39.7% | 39.7% | 39.7% | 44.2% | 46.4% | 37.1% | 38.5% | 51.7% |
| 3: Good | 47.3% | 49.1% | 45.6% | 38.4% | 47.3% | 51.4% | 47.7% | 48.3% |
| 2: Fair | 10.2% | 8.5% | 11.8% | 12.8% | 4.5% | 8.6% | 11.0% | . |
| 1: Poor | 2.8% | 2.7% | 2.8% | 4.7% | 1.8% | 2.9% | 2.8% | . |
| Total | 1,666 | 813 | 853 | 86 | 112 | 35 | 1,373 | 60 |
| Campus counseling (not career) svcs | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| 4: Excellent | 41.3% | 38.3% | 44.4% | 53.8% | 42.9% | 52.9% | 39.3% | 52.4% |
| 3: Good | 47.2% | 50.2% | 44.1% | 25.6% | 50.8% | 35.3% | 49.4% | 33.3% |
| 2: Fair | 9.0% | 9.4% | 8.6% | 17.9% | 4.8% | 5.9% | 8.7% | 14.3% |
| 1: Poor | 2.5% | 2.1% | 2.9% | 2.6% | 1.6% | 5.9% | 2.6% | . |
| Total | 644 | 329 | 315 | 39 | 63 | 17 | 504 | 21 |
| Business svcs/cashier/student accts | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| 4: Excellent | 24.4% | 25.0% | 23.8% | 27.9% | 21.1% | 28.6% | 24.0% | 32.8% |
| 3: Good | 58.6% | 57.5% | 59.9% | 48.8% | 61.4% | 51.4% | 59.8% | 48.4% |
| 2: Fair | 14.2% | 14.6% | 13.9% | 22.1% | 14.0% | 14.3% | 13.6% | 17.2% |
| 1: Poor | 2.7% | 2.9% | 2.4% | 1.2% | 3.5% | 5.7% | 2.7% | 1.6% |
| Total | 1,567 | 824 | 743 | 86 | 114 | 35 | 1,268 | 64 |
| Residence life programs | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| 4: Excellent | 26.0% | 22.4% | 30.0% | 24.1% | 28.1% | 17.9% | 25.7% | 37.1% |
| 3: Good | 57.1% | 57.7% | 56.3% | 62.1% | 50.0% | 67.9% | 57.5% | 48.6% |
| 2: Fair | 14.7% | 16.3% | 13.0% | 13.8% | 20.8% | 10.7% | 14.3% | 11.4% |
| 1: Poor | 2.2% | 3.6% | 0.6% | . | 1.0% | 3.6% | 2.4% | 2.9% |
| Total | 1,006 | 523 | 483 | 58 | 96 | 28 | 789 | 35 |
| Opportunities for extra-/co-curricular activities | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| 4: Excellent | 39.1% | 37.4% | 41.1% | 37.5% | 48.1% | 39.4% | 38.1% | 50.0% |
| 3: Good | 50.7% | 51.1% | 50.3% | 52.5% | 41.7% | 45.5% | 52.0% | 37.5% |
| 2: Fair | 8.6% | 9.3% | 7.9% | 7.5% | 7.4% | 12.1% | 8.6% | 10.7% |
| 1: Poor | 1.6% | 2.2% | 0.8% | 2.5% | 2.8% | 3.0% | 1.3% | 1.8% |
| Total | 1,612 | 850 | 762 | 80 | 108 | 33 | 1,335 | 56 |
| Opportunities for community service | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| 4: Excellent | 34.6% | 28.4% | 40.1% | 43.6% | 55.6% | 34.5% | 31.4% | 51.1% |
| 3: Good | 51.3% | 55.2% | 47.8% | 43.6% | 37.0% | 51.7% | 53.4% | 44.4% |
| 2: Fair | 11.9% | 13.6% | 10.4% | 11.5% | 5.6% | 13.8% | 12.8% | 4.4% |
| 1: Poor | 2.2% | 2.8% | 1.8% | 1.3% | 1.9% | . | 2.5% | . |
| Total | 1,389 | 648 | 741 | 78 | 108 | 29 | 1,129 | 45 |
| Opportunities to develop leadership skills | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| 4: Excellent | 34.3% | 29.6% | 39.1% | 37.5% | 53.1% | 37.9% | 32.3% | 34.0% |
| 3: Good | 48.8% | 52.0% | 45.5% | 42.0% | 32.7% | 48.3% | 50.5% | 56.0% |
| 2: Fair | 14.7% | 15.5% | 13.8% | 17.0% | 13.3% | 13.8% | 14.8% | 10.0% |
| 1: Poor | 2.2% | 2.9% | 1.6% | 3.4% | 0.9% | . | 2.4% | . |
| Total | 1,514 | 767 | 747 | 88 | 113 | 29 | 1,234 | 50 |
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| Personal safety on campus | NCSU | Men | Women | AfAm | White | Other |
|---|---|---|---|---|---|---|
| 4: Excellent | 31.5% | 31.9% | 31.1% | 23.6% | 32.9% | 27.7% |
| 3: Good | 54.6% | 54.2% | 55.0% | 55.1% | 54.5% | 54.5% |
| 2: Fair | 11.9% | 11.8% | 12.1% | 19.1% | 10.9% | 13.9% |
| 1: Poor | 2.0% | 2.0% | 1.9% | 2.2% | 1.7% | 4.0% |
| Total (N) | 971 | 498 | 473 | 89 | 781 | 101 |
| University Career Center | NCSU | Men | Women | AfAm | White | Other |
|---|---|---|---|---|---|---|
| 4: Excellent | 41.0% | 41.4% | 40.7% | 38.2% | 41.2% | 42.0% |
| 3: Good | 48.9% | 48.4% | 49.5% | 50.0% | 49.2% | 46.2% |
| 2: Fair | 8.2% | 7.2% | 9.2% | 11.8% | 7.6% | 9.2% |
| 1: Poor | 1.9% | 3.0% | 0.7% | 0.0% | 2.0% | 2.5% |
| Total (N) | 1,116 | 570 | 546 | 102 | 895 | 119 |
| College/dept placement assistance | NCSU | Men | Women | AfAm | White | Other |
|---|---|---|---|---|---|---|
| 4: Excellent | 33.2% | 32.8% | 33.7% | 26.3% | 33.8% | 34.4% |
| 3: Good | 52.7% | 52.3% | 53.0% | 54.5% | 52.7% | 50.8% |
| 2: Fair | 10.5% | 10.2% | 10.8% | 15.2% | 10.0% | 10.2% |
| 1: Poor | 3.6% | 4.7% | 2.5% | 4.0% | 3.4% | 4.7% |
| Total (N) | 1,173 | 579 | 594 | 99 | 946 | 128 |
| Bookstore services and products | NCSU | Men | Women | AfAm | White | Other |
|---|---|---|---|---|---|---|
| 4: Excellent | 26.4% | 23.9% | 28.8% | 31.6% | 25.6% | 29.7% |
| 3: Good | 54.8% | 54.3% | 55.4% | 51.6% | 56.0% | 47.7% |
| 2: Fair | 16.2% | 18.2% | 14.3% | 14.8% | 15.9% | 19.5% |
| 1: Poor | 2.6% | 3.7% | 1.5% | 1.9% | 2.6% | 3.1% |
| Total (N) | 2,012 | 975 | 1,037 | 155 | 1,662 | 195 |
| Registration process | NCSU | Men | Women | AfAm | White | Other |
|---|---|---|---|---|---|---|
| 4: Excellent | 30.1% | 27.9% | 32.2% | 33.1% | 29.6% | 32.0% |
| 3: Good | 53.4% | 55.2% | 51.6% | 50.3% | 53.8% | 52.5% |
| 2: Fair | 13.4% | 13.6% | 13.2% | 15.2% | 13.3% | 13.3% |
| 1: Poor | 3.1% | 3.3% | 2.9% | 1.3% | 3.4% | 2.2% |
| Total (N) | 1,909 | 935 | 974 | 151 | 1,577 | 181 |
| Financial aid svcs:application/award prcss | NCSU | Men | Women | AfAm | White | Other |
|---|---|---|---|---|---|---|
| 4: Excellent | 35.1% | 34.4% | 35.8% | 34.8% | 34.5% | 40.0% |
| 3: Good | 47.1% | 48.3% | 46.0% | 46.8% | 47.7% | 43.7% |
| 2: Fair | 12.6% | 12.8% | 12.4% | 12.8% | 13.3% | 7.4% |
| 1: Poor | 5.1% | 4.5% | 5.7% | 5.7% | 4.5% | 8.9% |
| Total (N) | 1,224 | 596 | 628 | 141 | 948 | 135 |
| Financial aid svcs:disbursement process | NCSU | Men | Women | AfAm | White | Other |
|---|---|---|---|---|---|---|
| 4: Excellent | 34.7% | 32.2% | 37.1% | 39.4% | 33.0% | 40.8% |
| 3: Good | 47.9% | 50.5% | 45.3% | 36.5% | 50.4% | 42.3% |
| 2: Fair | 12.5% | 12.3% | 12.6% | 18.2% | 12.3% | 7.7% |
| 1: Poor | 5.0% | 5.0% | 5.0% | 5.8% | 4.2% | 9.2% |
| Total (N) | 1,163 | 584 | 579 | 137 | 896 | 130 |
| Campus food services | NCSU | Men | Women | AfAm | White | Other |
|---|---|---|---|---|---|---|
| 4: Excellent | 17.5% | 16.4% | 18.7% | 17.9% | 17.6% | 16.6% |
| 3: Good | 53.3% | 51.9% | 54.8% | 50.7% | 53.5% | 53.8% |
| 2: Fair | 22.8% | 23.9% | 21.6% | 24.6% | 22.5% | 23.4% |
| 1: Poor | 6.4% | 7.8% | 4.9% | 6.7% | 6.4% | 6.2% |
| Total (N) | 1,570 | 794 | 776 | 134 | 1,291 | 145 |
| Campus health services | NCSU | Men | Women | AfAm | White | Other |
|---|---|---|---|---|---|---|
| 4: Excellent | 35.9% | 37.2% | 34.7% | 40.6% | 35.5% | 35.0% |
| 3: Good | 47.4% | 48.5% | 46.3% | 48.1% | 47.6% | 45.0% |
| 2: Fair | 12.6% | 11.3% | 13.7% | 9.8% | 12.4% | 16.9% |
| 1: Poor | 4.2% | 2.9% | 5.3% | 1.5% | 4.5% | 3.1% |
| Total (N) | 1,683 | 793 | 890 | 133 | 1,390 | 160 |
| Campus counseling (not career) svcs | NCSU | Men | Women | AfAm | White | Other |
|---|---|---|---|---|---|---|
| 4: Excellent | 37.8% | 36.3% | 39.1% | 44.0% | 36.8% | 37.8% |
| 3: Good | 45.3% | 50.8% | 40.1% | 42.7% | 45.7% | 45.9% |
| 2: Fair | 11.4% | 6.8% | 15.8% | 12.0% | 11.2% | 12.2% |
| 1: Poor | 5.5% | 6.1% | 5.0% | 1.3% | 6.4% | 4.1% |
| Total (N) | 633 | 311 | 322 | 75 | 484 | 74 |
| Business svcs/cashier/student accts | NCSU | Men | Women | AfAm | White | Other |
|---|---|---|---|---|---|---|
| 4: Excellent | 24.2% | 22.2% | 26.0% | 26.8% | 24.0% | 23.4% |
| 3: Good | 61.0% | 60.4% | 61.6% | 52.9% | 62.5% | 56.5% |
| 2: Fair | 12.0% | 14.2% | 9.9% | 16.7% | 11.0% | 16.2% |
| 1: Poor | 2.8% | 3.2% | 2.5% | 3.6% | 2.6% | 3.9% |
| Total (N) | 1,565 | 760 | 805 | 138 | 1,273 | 154 |
| Residence life programs | NCSU | Men | Women | AfAm | White | Other |
|---|---|---|---|---|---|---|
| 4: Excellent | 21.4% | 20.2% | 22.5% | 21.8% | 21.2% | 22.2% |
| 3: Good | 57.8% | 54.4% | 61.2% | 55.4% | 58.7% | 53.3% |
| 2: Fair | 17.0% | 19.6% | 14.5% | 18.8% | 16.8% | 16.7% |
| 1: Poor | 3.8% | 5.8% | 1.8% | 4.0% | 3.3% | 7.8% |
| Total (N) | 982 | 485 | 497 | 101 | 791 | 90 |
| Extra-/Co-curricular activities | NCSU | Men | Women | AfAm | White | Other |
|---|---|---|---|---|---|---|
| 4: Excellent | 34.2% | 32.5% | 35.9% | 33.8% | 34.8% | 29.7% |
| 3: Good | 54.4% | 54.6% | 54.1% | 54.1% | 54.3% | 55.2% |
| 2: Fair | 9.3% | 9.3% | 9.3% | 10.5% | 8.9% | 11.7% |
| 1: Poor | 2.1% | 3.5% | 0.7% | 1.5% | 2.0% | 3.4% |
| Total (N) | 1,525 | 762 | 763 | 133 | 1,247 | 145 |
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For more information on the 2009-2010 Graduating Senior Survey contact:
Dr. Nancy Whelchel, Associate Director for Survey Research
Office of Institutional Planning and Research
Box 7002
NCSU
Phone: (919) 515-4184
Email: Nancy_Whelchel@ncsu.edu
Posted: November, 2010
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