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North Carolina State University
2009-2010 Graduating Senior Survey:
Gender and Racial/Ethnic Comparisons of
Services for Students

This document reports survey data on gender and racial/ethnic differences in respondents' overall assessment of academic and non-academic services outside the classroom . Survey results for all respondents are provided in "2009-2010 Graduating Senior Survey: All Respondents." For information about the survey and analysis methods, see "2009-2010 Graduating Senior Survey: Introduction, Methods, and Student Demographic Profile."

Academic Services:
Academic Advising (In Major) | Research Support | Library Services | Technology Services | Career-related Services | Employment Services

Non-Academic Services:
Service Areas | Staff Responsiveness

Financial Aid

Q Academic Advising (In Major)
  Mean Rating
(based on a scale of 4 = "Excellent," 3 = "Good," 2 = "Fair," 1 = "Poor"))
NCSU
Men
Women
Asian
Amer
Black /
Afr Amer
Hispanic
White
Other /
Unknown
Access to advisor 3.18 3.19 3.18 3.23 3.19 3.34 3.17 3.21
Sufficient time with advisor 3.08 3.09 3.07 3.20 3.10 3.20 3.07 3.12
Accurate info. about degree req./courses 3.11 3.17 3.06 3.25 3.11 3.25 3.11 3.00
Knowledge of policies/procedures 3.14 3.20 3.08 3.24 3.10 3.30 3.13 3.20
Academic advising overall 3.09 3.14 3.04 3.19 3.07 3.32 3.09 3.08
View Frequency Distributions
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Q Research Support
  Mean Rating
(based on a scale of 4 = "Excellent," 3 = "Good," 2 = "Fair," 1 = "Poor")
NCSU
Men
Women
Asian
Amer
Black /
Afr Amer
Hispanic
White
Other /
Unknown
Access to faculty involved in research 3.09 3.04 3.16 3.15 3.20 3.19 3.07 3.43
Access to up-to-date facilities 3.16 3.08 3.25 3.31 3.25 3.24 3.13 3.43
Opportunities to do research/creative projects 3.06 3.01 3.11 3.16 3.09 3.04 3.04 3.23
Research support overall 3.08 3.03 3.14 3.13 3.16 3.10 3.06 3.30
View Frequency Distributions
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Q Technology Services
  Mean Rating
(based on a scale of 4 = "Excellent," 3 = "Good," 2 = "Fair," 1 = "Poor")
NCSU
Men
Women
Asian
Amer
Black /
Afr Amer
Hispanic
White
Other /
Unknown
Access to Internet 3.67 3.67 3.66 3.59 3.67 3.73 3.67 3.77
Hours of operation for computer labs 3.53 3.54 3.51 3.49 3.59 3.58 3.52 3.62
Access to up-to-date facilities 3.50 3.48 3.52 3.50 3.56 3.60 3.48 3.68
Access to trained staff for help 3.21 3.17 3.27 3.26 3.33 3.35 3.19 3.50
Training classes 3.20 3.17 3.23 3.26 3.32 3.19 3.17 3.49
Technology services overall 3.42 3.42 3.41 3.43 3.46 3.48 3.41 3.59
View Frequency Distributions
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Q Library Services
  Mean Rating
(based on a scale of 4 = "Excellent," 3 = "Good," 2 = "Fair," 1 = "Poor")
NCSU
Men
Women
Asian
Amer
Black /
Afr Amer
Hispanic
White
Other /
Unknown
Hours of operation 3.68 3.67 3.69 3.67 3.71 3.79 3.67 3.74
Staff responsiveness 3.52 3.50 3.54 3.62 3.57 3.60 3.51 3.52
Access to databases/collections 3.57 3.57 3.57 3.64 3.61 3.65 3.56 3.65
Training to use library 3.26 3.24 3.29 3.47 3.29 3.50 3.23 3.49
Library services overall 3.54 3.53 3.55 3.60 3.61 3.67 3.53 3.57
View Frequency Distributions
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Q Career-related Services
  Mean Rating
(based on a scale of 4 = "Excellent," 3 = "Good," 2 = "Fair," 1 = "Poor")
NCSU
Men
Women
Asian
Amer
Black /
Afr Amer
Hispanic
White
Other /
Unknown
Oppor. for career assistance 3.20 3.17 3.23 3.17 3.33 3.43 3.17 3.28
Info. on internships, co-op, etc. 3.18 3.17 3.19 3.14 3.36 3.27 3.16 3.23
Resources available to explore options 3.13 3.14 3.13 3.09 3.34 3.36 3.11 3.27
Info. through Internet and other technology 3.23 3.23 3.24 3.23 3.37 3.53 3.21 3.28
Career-related services overall 3.16 3.15 3.18 3.19 3.31 3.38 3.14 3.21
View Frequency Distributions
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Q Employment-related Services
  Mean Rating
(based on a scale of 4 = "Excellent," 3 = "Good," 2 = "Fair," 1 = "Poor")
NCSU
Men
Women
Asian
Amer
Black /
Afr Amer
Hispanic
White
Other /
Unknown
Resume preparation 3.24 3.22 3.25 3.22 3.42 3.38 3.21 3.43
Interview prep skills 3.10 3.07 3.13 3.18 3.29 3.33 3.06 3.37
Access to career fairs, job listings, etc. 3.20 3.23 3.16 3.28 3.35 3.45 3.17 3.35
Employment search assistance overall 3.14 3.14 3.14 3.22 3.27 3.38 3.11 3.35
View Frequency Distributions
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Q Non-Academic Services
  Mean Rating
(based on a scale of 4 = "Excellent," 3 = "Good," 2 = "Fair," 1 = "Poor")
NCSU
Men
Women
Asian
Amer
Black /
Afr Amer
Hispanic
White
Other /
Unknown
Personal safety on campus 3.29 3.28 3.30 3.21 3.31 3.44 3.29 3.34
University Career Center 3.29 3.26 3.33 3.34 3.30 3.46 3.28 3.46
College/dept placement assistance 3.20 3.16 3.24 3.26 3.10 3.18 3.21 3.16
Bookstore services and products 3.12 3.04 3.20 3.19 3.11 3.14 3.11 3.20
Registration process 2.95 2.92 2.99 3.01 3.04 3.05 2.94 3.05
Financial aid svcs:application/award prcss 3.20 3.17 3.22 3.26 3.12 3.29 3.18 3.41
Financial aid svcs:disbursement process 3.18 3.16 3.22 3.27 3.12 3.31 3.17 3.32
Campus food services 2.78 2.78 2.79 2.62 2.92 2.76 2.77 3.00
Campus health services 3.24 3.26 3.22 3.22 3.38 3.23 3.22 3.52
Campus counseling (not career) svcs 3.27 3.25 3.30 3.31 3.35 3.35 3.25 3.38
Business svcs/cashier/student accts 3.05 3.05 3.05 3.03 3.00 3.03 3.05 3.13
Residence life programs 3.07 2.99 3.16 3.10 3.05 3.00 3.07 3.20
Opportunities for extra-/co-curricular activities 3.27 3.24 3.32 3.25 3.35 3.21 3.27 3.36
Opportunities for community service 3.18 3.09 3.26 3.29 3.46 3.21 3.14 3.47
Opportunities to develop leadership skills 3.15 3.08 3.22 3.14 3.38 3.24 3.13 3.24
View Frequency Distributions
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Q Non-Academic Services: Staff Responsiveness
  Mean Rating
(based on a scale of 4 = "Excellent," 3 = "Good," 2 = "Fair," 1 = "Poor")
NCSU
Men
Women
Asian
Amer
Black /
Afr Amer
Hispanic
White
Other /
Unknown
Personal safety on campus 3.26 3.28 3.24 3.24 3.21 3.31 3.26 3.45
University Career Center 3.33 3.30 3.36 3.37 3.33 3.52 3.31 3.46
College/dept placement assistance 3.20 3.18 3.22 3.25 3.12 3.11 3.21 3.10
Bookstore services and products 3.15 3.11 3.19 3.22 3.18 3.11 3.14 3.22
Registration process 2.99 2.97 3.01 3.06 3.09 3.05 2.97 3.04
Financial aid svcs:application/award prcss 3.18 3.18 3.19 3.29 3.13 3.21 3.17 3.38
Financial aid svcs:disbursement process 3.19 3.19 3.19 3.26 3.15 3.25 3.18 3.35
Campus food services 2.86 2.84 2.89 2.66 2.96 3.00 2.85 3.08
Campus health services 3.20 3.24 3.17 3.24 3.37 3.20 3.18 3.39
Campus counseling (not career) svcs 3.25 3.25 3.25 3.29 3.25 3.35 3.23 3.57
Business svcs/cashier/student accts 3.04 3.06 3.02 2.99 3.00 3.09 3.04 3.13
Residence life programs 3.07 2.99 3.15 3.11 3.01 2.93 3.07 3.17
Extra-/Co-curricular activities 3.25 3.21 3.31 3.26 3.31 3.21 3.25 3.29
View Frequency Distributions
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Financial Aid Services

Q Received Financial Aid
  NCSU Men Women Asian
Amer
Black /
Afr Amer
Hispanic
White
Other /
Unknown
Yes 66.4% 65.9% 66.9% 67.9% 94.7% 86.0% 63.6% 66.2%
No 33.6% 34.1% 33.1% 32.1% 5.3% 14.0% 36.4% 33.8%
Total 2,108 1,104 1,004 109 133 43 1,746 77

Q Satisfaction with Aid Package
  NCSU Men Women Asian
Amer
Black /
Afr Amer
Hispanic
White
Other /
Unknown
Mean Rating 3.44 3.45 3.42 3.50 3.41 3.65 3.42 3.59
4: Very satisfied 51.6% 52.3% 50.9% 54.1% 52.8% 64.9% 50.3% 64.7%
3: Moderately satisfied 41.6% 41.5% 41.6% 43.2% 39.0% 35.1% 42.5% 29.4%
2: Moderately dissatisfied 5.6% 5.4% 5.8% 1.4% 4.1% . 6.2% 5.9%
1: Very dissatisfied 1.2% 0.8% 1.6% 1.4% 4.1% . 1.0% .
Total 1,395 727 668 74 123 37 1,110 51

Q Satisfaction with Financial Aid Staff
Rate financial aid reception staff NCSU Men Women Asian
Amer
Black /
Afr Amer
Hispanic
White
Other /
Unknown
Mean Rating 3.31 3.29 3.34 3.33 3.39 3.32 3.29 3.48
4: Excellent 45.3% 43.3% 47.6% 46.6% 48.1% 50.0% 44.0% 60.0%
3: Good 43.5% 45.5% 41.2% 43.1% 43.4% 35.3% 44.5% 30.0%
2: Fair 8.4% 8.5% 8.3% 6.9% 7.5% 11.8% 8.5% 7.5%
1: Poor 2.8% 2.7% 2.9% 3.4% 0.9% 2.9% 3.0% 2.5%
Total 1,106 587 519 58 106 34 868 40


Rate financial aid phone staff NCSU Men Women Asian
Amer
Black /
Afr Amer
Hispanic
White
Other /
Unknown
Mean Rating 3.19 3.19 3.18 3.15 3.07 3.28 3.19 3.38
4: Excellent 39.7% 39.1% 40.4% 38.9% 34.7% 48.3% 39.4% 53.8%
3: Good 43.7% 45.5% 41.8% 42.6% 45.5% 31.0% 44.5% 33.3%
2: Fair 11.9% 10.5% 13.4% 13.0% 11.9% 20.7% 11.6% 10.3%
1: Poor 4.7% 4.9% 4.5% 5.6% 7.9% . 4.5% 2.6%
Total 1,027 534 493 54 101 29 804 39


Rate financial aid advisor staff NCSU Men Women Asian
Amer
Black /
Afr Amer
Hispanic
White
Other /
Unknown
Mean Rating 3.29 3.29 3.29 3.42 3.30 3.35 3.27 3.49
4: Excellent 46.5% 46.1% 47.0% 48.3% 49.5% 58.8% 44.9% 58.5%
3: Good 39.4% 39.8% 38.9% 45.0% 35.8% 23.5% 40.3% 34.1%
2: Fair 10.9% 11.3% 10.4% 6.7% 10.1% 11.8% 11.5% 4.9%
1: Poor 3.2% 2.9% 3.7% . 4.6% 5.9% 3.2% 2.4%
Total 1,077 558 519 60 109 34 833 41
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For more information on the 2009-2010 Graduating Senior Survey contact:
Dr. Nancy Whelchel, Associate Director for Survey Research
Office of Institutional Planning and Research
Box 7002
NCSU
Phone: (919) 515-4184
Email: Nancy_Whelchel@ncsu.edu

Posted: November, 2010

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