North Carolina State University
2009-2010 Graduating Senior Survey:
Gender and Racial/Ethnic Comparisons of
Services for Students
This document reports survey data on gender and racial/ethnic differences in respondents' overall assessment of academic and non-academic services outside the classroom . Survey results for all respondents are provided in "2009-2010 Graduating Senior Survey: All Respondents." For information about the survey and analysis methods, see "2009-2010 Graduating Senior Survey: Introduction, Methods, and Student Demographic Profile."
Academic Services:
Academic Advising (In Major) | Research
Support | Library Services | Technology
Services | Career-related Services |
Employment Services
Non-Academic Services:
Service Areas | Staff Responsiveness
Financial Aid
| Mean Rating (based on a scale of 4 = "Excellent," 3 = "Good," 2 = "Fair," 1 = "Poor")) |
||||||||
|---|---|---|---|---|---|---|---|---|
| NCSU |
Men |
Women |
Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|
| Access to advisor | 3.18 | 3.19 | 3.18 | 3.23 | 3.19 | 3.34 | 3.17 | 3.21 |
| Sufficient time with advisor | 3.08 | 3.09 | 3.07 | 3.20 | 3.10 | 3.20 | 3.07 | 3.12 |
| Accurate info. about degree req./courses | 3.11 | 3.17 | 3.06 | 3.25 | 3.11 | 3.25 | 3.11 | 3.00 |
| Knowledge of policies/procedures | 3.14 | 3.20 | 3.08 | 3.24 | 3.10 | 3.30 | 3.13 | 3.20 |
| Academic advising overall | 3.09 | 3.14 | 3.04 | 3.19 | 3.07 | 3.32 | 3.09 | 3.08 |
Back to Top Q Research Support
| Mean Rating (based on a scale of 4 = "Excellent," 3 = "Good," 2 = "Fair," 1 = "Poor") |
||||||||
|---|---|---|---|---|---|---|---|---|
| NCSU |
Men |
Women |
Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|
| Access to faculty involved in research | 3.09 | 3.04 | 3.16 | 3.15 | 3.20 | 3.19 | 3.07 | 3.43 |
| Access to up-to-date facilities | 3.16 | 3.08 | 3.25 | 3.31 | 3.25 | 3.24 | 3.13 | 3.43 |
| Opportunities to do research/creative projects | 3.06 | 3.01 | 3.11 | 3.16 | 3.09 | 3.04 | 3.04 | 3.23 |
| Research support overall | 3.08 | 3.03 | 3.14 | 3.13 | 3.16 | 3.10 | 3.06 | 3.30 |
Back to Top Q Technology Services
| Mean Rating (based on a scale of 4 = "Excellent," 3 = "Good," 2 = "Fair," 1 = "Poor") |
||||||||
|---|---|---|---|---|---|---|---|---|
| NCSU |
Men |
Women |
Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|
| Access to Internet | 3.67 | 3.67 | 3.66 | 3.59 | 3.67 | 3.73 | 3.67 | 3.77 |
| Hours of operation for computer labs | 3.53 | 3.54 | 3.51 | 3.49 | 3.59 | 3.58 | 3.52 | 3.62 |
| Access to up-to-date facilities | 3.50 | 3.48 | 3.52 | 3.50 | 3.56 | 3.60 | 3.48 | 3.68 |
| Access to trained staff for help | 3.21 | 3.17 | 3.27 | 3.26 | 3.33 | 3.35 | 3.19 | 3.50 |
| Training classes | 3.20 | 3.17 | 3.23 | 3.26 | 3.32 | 3.19 | 3.17 | 3.49 |
| Technology services overall | 3.42 | 3.42 | 3.41 | 3.43 | 3.46 | 3.48 | 3.41 | 3.59 |
Back to Top Q Library Services
| Mean Rating (based on a scale of 4 = "Excellent," 3 = "Good," 2 = "Fair," 1 = "Poor") |
||||||||
|---|---|---|---|---|---|---|---|---|
| NCSU |
Men |
Women |
Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|
| Hours of operation | 3.68 | 3.67 | 3.69 | 3.67 | 3.71 | 3.79 | 3.67 | 3.74 |
| Staff responsiveness | 3.52 | 3.50 | 3.54 | 3.62 | 3.57 | 3.60 | 3.51 | 3.52 |
| Access to databases/collections | 3.57 | 3.57 | 3.57 | 3.64 | 3.61 | 3.65 | 3.56 | 3.65 |
| Training to use library | 3.26 | 3.24 | 3.29 | 3.47 | 3.29 | 3.50 | 3.23 | 3.49 |
| Library services overall | 3.54 | 3.53 | 3.55 | 3.60 | 3.61 | 3.67 | 3.53 | 3.57 |
Back to Top Q Career-related Services
| Mean Rating (based on a scale of 4 = "Excellent," 3 = "Good," 2 = "Fair," 1 = "Poor") |
||||||||
|---|---|---|---|---|---|---|---|---|
| NCSU |
Men |
Women |
Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|
| Oppor. for career assistance | 3.20 | 3.17 | 3.23 | 3.17 | 3.33 | 3.43 | 3.17 | 3.28 |
| Info. on internships, co-op, etc. | 3.18 | 3.17 | 3.19 | 3.14 | 3.36 | 3.27 | 3.16 | 3.23 |
| Resources available to explore options | 3.13 | 3.14 | 3.13 | 3.09 | 3.34 | 3.36 | 3.11 | 3.27 |
| Info. through Internet and other technology | 3.23 | 3.23 | 3.24 | 3.23 | 3.37 | 3.53 | 3.21 | 3.28 |
| Career-related services overall | 3.16 | 3.15 | 3.18 | 3.19 | 3.31 | 3.38 | 3.14 | 3.21 |
Back to Top Q Employment-related Services
| Mean Rating (based on a scale of 4 = "Excellent," 3 = "Good," 2 = "Fair," 1 = "Poor") |
||||||||
|---|---|---|---|---|---|---|---|---|
| NCSU |
Men |
Women |
Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|
| Resume preparation | 3.24 | 3.22 | 3.25 | 3.22 | 3.42 | 3.38 | 3.21 | 3.43 |
| Interview prep skills | 3.10 | 3.07 | 3.13 | 3.18 | 3.29 | 3.33 | 3.06 | 3.37 |
| Access to career fairs, job listings, etc. | 3.20 | 3.23 | 3.16 | 3.28 | 3.35 | 3.45 | 3.17 | 3.35 |
| Employment search assistance overall | 3.14 | 3.14 | 3.14 | 3.22 | 3.27 | 3.38 | 3.11 | 3.35 |
Back to Top
| Mean Rating (based on a scale of 4 = "Excellent," 3 = "Good," 2 = "Fair," 1 = "Poor") |
||||||||
|---|---|---|---|---|---|---|---|---|
| NCSU |
Men |
Women |
Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|
| Personal safety on campus | 3.29 | 3.28 | 3.30 | 3.21 | 3.31 | 3.44 | 3.29 | 3.34 |
| University Career Center | 3.29 | 3.26 | 3.33 | 3.34 | 3.30 | 3.46 | 3.28 | 3.46 |
| College/dept placement assistance | 3.20 | 3.16 | 3.24 | 3.26 | 3.10 | 3.18 | 3.21 | 3.16 |
| Bookstore services and products | 3.12 | 3.04 | 3.20 | 3.19 | 3.11 | 3.14 | 3.11 | 3.20 |
| Registration process | 2.95 | 2.92 | 2.99 | 3.01 | 3.04 | 3.05 | 2.94 | 3.05 |
| Financial aid svcs:application/award prcss | 3.20 | 3.17 | 3.22 | 3.26 | 3.12 | 3.29 | 3.18 | 3.41 |
| Financial aid svcs:disbursement process | 3.18 | 3.16 | 3.22 | 3.27 | 3.12 | 3.31 | 3.17 | 3.32 |
| Campus food services | 2.78 | 2.78 | 2.79 | 2.62 | 2.92 | 2.76 | 2.77 | 3.00 |
| Campus health services | 3.24 | 3.26 | 3.22 | 3.22 | 3.38 | 3.23 | 3.22 | 3.52 |
| Campus counseling (not career) svcs | 3.27 | 3.25 | 3.30 | 3.31 | 3.35 | 3.35 | 3.25 | 3.38 |
| Business svcs/cashier/student accts | 3.05 | 3.05 | 3.05 | 3.03 | 3.00 | 3.03 | 3.05 | 3.13 |
| Residence life programs | 3.07 | 2.99 | 3.16 | 3.10 | 3.05 | 3.00 | 3.07 | 3.20 |
| Opportunities for extra-/co-curricular activities | 3.27 | 3.24 | 3.32 | 3.25 | 3.35 | 3.21 | 3.27 | 3.36 |
| Opportunities for community service | 3.18 | 3.09 | 3.26 | 3.29 | 3.46 | 3.21 | 3.14 | 3.47 |
| Opportunities to develop leadership skills | 3.15 | 3.08 | 3.22 | 3.14 | 3.38 | 3.24 | 3.13 | 3.24 |
Back to Top Q Non-Academic Services: Staff Responsiveness
| Mean Rating (based on a scale of 4 = "Excellent," 3 = "Good," 2 = "Fair," 1 = "Poor") |
||||||||
|---|---|---|---|---|---|---|---|---|
| NCSU |
Men |
Women |
Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|
| Personal safety on campus | 3.26 | 3.28 | 3.24 | 3.24 | 3.21 | 3.31 | 3.26 | 3.45 |
| University Career Center | 3.33 | 3.30 | 3.36 | 3.37 | 3.33 | 3.52 | 3.31 | 3.46 |
| College/dept placement assistance | 3.20 | 3.18 | 3.22 | 3.25 | 3.12 | 3.11 | 3.21 | 3.10 |
| Bookstore services and products | 3.15 | 3.11 | 3.19 | 3.22 | 3.18 | 3.11 | 3.14 | 3.22 |
| Registration process | 2.99 | 2.97 | 3.01 | 3.06 | 3.09 | 3.05 | 2.97 | 3.04 |
| Financial aid svcs:application/award prcss | 3.18 | 3.18 | 3.19 | 3.29 | 3.13 | 3.21 | 3.17 | 3.38 |
| Financial aid svcs:disbursement process | 3.19 | 3.19 | 3.19 | 3.26 | 3.15 | 3.25 | 3.18 | 3.35 |
| Campus food services | 2.86 | 2.84 | 2.89 | 2.66 | 2.96 | 3.00 | 2.85 | 3.08 |
| Campus health services | 3.20 | 3.24 | 3.17 | 3.24 | 3.37 | 3.20 | 3.18 | 3.39 |
| Campus counseling (not career) svcs | 3.25 | 3.25 | 3.25 | 3.29 | 3.25 | 3.35 | 3.23 | 3.57 |
| Business svcs/cashier/student accts | 3.04 | 3.06 | 3.02 | 2.99 | 3.00 | 3.09 | 3.04 | 3.13 |
| Residence life programs | 3.07 | 2.99 | 3.15 | 3.11 | 3.01 | 2.93 | 3.07 | 3.17 |
| Extra-/Co-curricular activities | 3.25 | 3.21 | 3.31 | 3.26 | 3.31 | 3.21 | 3.25 | 3.29 |
Back to Top
Financial Aid Services
Q Received Financial Aid| NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|
|---|---|---|---|---|---|---|---|---|
| Yes | 66.4% | 65.9% | 66.9% | 67.9% | 94.7% | 86.0% | 63.6% | 66.2% |
| No | 33.6% | 34.1% | 33.1% | 32.1% | 5.3% | 14.0% | 36.4% | 33.8% |
| Total | 2,108 | 1,104 | 1,004 | 109 | 133 | 43 | 1,746 | 77 |
| NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|
|---|---|---|---|---|---|---|---|---|
| Mean Rating | 3.44 | 3.45 | 3.42 | 3.50 | 3.41 | 3.65 | 3.42 | 3.59 |
| 4: Very satisfied | 51.6% | 52.3% | 50.9% | 54.1% | 52.8% | 64.9% | 50.3% | 64.7% |
| 3: Moderately satisfied | 41.6% | 41.5% | 41.6% | 43.2% | 39.0% | 35.1% | 42.5% | 29.4% |
| 2: Moderately dissatisfied | 5.6% | 5.4% | 5.8% | 1.4% | 4.1% | . | 6.2% | 5.9% |
| 1: Very dissatisfied | 1.2% | 0.8% | 1.6% | 1.4% | 4.1% | . | 1.0% | . |
| Total | 1,395 | 727 | 668 | 74 | 123 | 37 | 1,110 | 51 |
| Rate financial aid reception staff | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| Mean Rating | 3.31 | 3.29 | 3.34 | 3.33 | 3.39 | 3.32 | 3.29 | 3.48 |
| 4: Excellent | 45.3% | 43.3% | 47.6% | 46.6% | 48.1% | 50.0% | 44.0% | 60.0% |
| 3: Good | 43.5% | 45.5% | 41.2% | 43.1% | 43.4% | 35.3% | 44.5% | 30.0% |
| 2: Fair | 8.4% | 8.5% | 8.3% | 6.9% | 7.5% | 11.8% | 8.5% | 7.5% |
| 1: Poor | 2.8% | 2.7% | 2.9% | 3.4% | 0.9% | 2.9% | 3.0% | 2.5% |
| Total | 1,106 | 587 | 519 | 58 | 106 | 34 | 868 | 40 |
| Rate financial aid phone staff | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| Mean Rating | 3.19 | 3.19 | 3.18 | 3.15 | 3.07 | 3.28 | 3.19 | 3.38 |
| 4: Excellent | 39.7% | 39.1% | 40.4% | 38.9% | 34.7% | 48.3% | 39.4% | 53.8% |
| 3: Good | 43.7% | 45.5% | 41.8% | 42.6% | 45.5% | 31.0% | 44.5% | 33.3% |
| 2: Fair | 11.9% | 10.5% | 13.4% | 13.0% | 11.9% | 20.7% | 11.6% | 10.3% |
| 1: Poor | 4.7% | 4.9% | 4.5% | 5.6% | 7.9% | . | 4.5% | 2.6% |
| Total | 1,027 | 534 | 493 | 54 | 101 | 29 | 804 | 39 |
| Rate financial aid advisor staff | NCSU | Men | Women | Asian Amer |
Black / Afr Amer |
Hispanic |
White |
Other / Unknown |
|---|---|---|---|---|---|---|---|---|
| Mean Rating | 3.29 | 3.29 | 3.29 | 3.42 | 3.30 | 3.35 | 3.27 | 3.49 |
| 4: Excellent | 46.5% | 46.1% | 47.0% | 48.3% | 49.5% | 58.8% | 44.9% | 58.5% |
| 3: Good | 39.4% | 39.8% | 38.9% | 45.0% | 35.8% | 23.5% | 40.3% | 34.1% |
| 2: Fair | 10.9% | 11.3% | 10.4% | 6.7% | 10.1% | 11.8% | 11.5% | 4.9% |
| 1: Poor | 3.2% | 2.9% | 3.7% | . | 4.6% | 5.9% | 3.2% | 2.4% |
| Total | 1,077 | 558 | 519 | 60 | 109 | 34 | 833 | 41 |
Dr. Nancy Whelchel, Associate Director for Survey Research
Office of Institutional Planning and Research
Box 7002
NCSU
Phone: (919) 515-4184
Email: Nancy_Whelchel@ncsu.edu
Posted: November, 2010
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