North Carolina State University
2007-2008 Graduating Senior Survey:
Gender and Racial/Ethnic Comparisons of Non-Academic Services and Staff
(Frequency Distributions)

This document reports frequency distributions by gender and race/ethnicity of survey item #10 of the "2007-2008 Graduating Senior Survey." Tables comparing mean ratings are available in "2007-2008 Graduating Senior Survey: Gender and Racial/Ethnic Comparisons of Services for Students."

Exact wording of question: Based on your last two years on this campus, how would you evaluate each of the following services ? (If you have not had enough experience with a service to evaluate it, please mark the response "Don't know/did not use" and then skip to the next service.) For those services which required interaction with university offices or units (secretaries, tutors, counselors, office workers, etc.) please rate how responsive the staffs in those offices or units were to your needs.

Respondents selecting "don't know/did not use" have been excluded from the figures reported in this document.

Service Areas | Staff Responsiveness

Q Non-Academic Services

Service Area: Personal safety on campus	NCSU	Men	Women	AfAm	White	Other
4: Excellent	31.3%	35.2%	27.2%	22.0%	31.9%	34.2%
3: Good	57.1%	55.4%	58.8%	56.0%	58.4%	47.4%
2: Fair	10.2%	8.4%	12.1%	19.0%	8.4%	17.5%
1: Poor	1.5%	1.0%	2.0%	3.0%	1.4%	0.9%
Total (N)	1,148	585	563	100	934	114

Service Area: University Career Center	NCSU	Men	Women	AfAm	White	Other
4: Excellent	37.9%	37.8%	38.1%	36.5%	38.4%	35.5%
3: Good	51.7%	50.6%	52.8%	50.0%	51.7%	52.9%
2: Fair	8.6%	9.5%	7.7%	11.5%	8.3%	8.3%
1: Poor	1.7%	2.0%	1.4%	1.9%	1.5%	3.3%
Total (N)	1,149	587	562	104	924	121

Service Area: College/dept placement assistance	NCSU	Men	Women	AfAm	White	Other
4: Excellent	32.7%	32.4%	32.9%	27.3%	32.9%	34.6%
3: Good	52.8%	52.8%	52.7%	52.5%	53.1%	50.8%
2: Fair	11.6%	11.0%	12.1%	16.2%	11.1%	11.5%
1: Poor	3.0%	3.8%	2.2%	4.0%	2.8%	3.1%
Total (N)	1,182	581	601	99	953	130

Service Area: Bookstore services and products	NCSU	Men	Women	AfAm	White	Other
4: Excellent	25.9%	22.6%	28.9%	28.8%	25.4%	27.4%
3: Good	56.1%	54.3%	57.9%	53.8%	57.1%	49.7%
2: Fair	15.8%	19.9%	12.0%	14.7%	15.4%	20.3%
1: Poor	2.2%	3.1%	1.2%	2.6%	2.1%	2.5%
Total (N)	2,034	985	1,049	156	1,681	197

Service Area: Registration process	NCSU	Men	Women	AfAm	White	Other
4: Excellent	30.6%	29.1%	32.0%	30.3%	30.3%	33.3%
3: Good	54.8%	54.3%	55.3%	54.2%	55.1%	52.1%
2: Fair	12.4%	13.9%	11.0%	14.2%	12.2%	13.0%
1: Poor	2.2%	2.7%	1.8%	1.3%	2.4%	1.6%
Total (N)	2,019	993	1,026	155	1,672	192

Service Area: Financial aid svcs:application/award prcss	NCSU	Men	Women	AfAm	White	Other
4: Excellent	34.9%	33.6%	36.0%	35.5%	34.1%	39.9%
3: Good	49.3%	49.8%	48.8%	46.1%	50.6%	43.5%
2: Fair	12.5%	13.4%	11.7%	13.5%	12.3%	13.0%
1: Poor	3.3%	3.1%	3.4%	5.0%	3.0%	3.6%
Total (N)	1,245	604	641	141	966	138

Service Area: Financial aid svcs:disbursement process	NCSU	Men	Women	AfAm	White	Other
4: Excellent	34.9%	32.3%	37.5%	37.2%	33.8%	39.8%
3: Good	48.9%	50.5%	47.2%	38.0%	51.2%	43.6%
2: Fair	11.9%	12.0%	11.7%	19.0%	11.2%	9.0%
1: Poor	4.4%	5.2%	3.5%	5.8%	3.7%	7.5%
Total (N)	1,195	598	597	137	925	133

Service Area: Campus food services	NCSU	Men	Women	AfAm	White	Other
4: Excellent	15.0%	14.0%	16.0%	11.9%	15.4%	14.2%
3: Good	53.7%	51.7%	55.7%	53.3%	53.6%	54.7%
2: Fair	24.5%	25.4%	23.6%	29.6%	24.2%	22.3%
1: Poor	6.8%	8.9%	4.7%	5.2%	6.8%	8.8%
Total (N)	1,595	807	788	135	1,312	148

Service Area: Campus health services	NCSU	Men	Women	AfAm	White	Other
4: Excellent	37.1%	37.1%	37.0%	40.7%	37.0%	35.0%
3: Good	49.4%	50.1%	48.7%	49.6%	49.2%	50.0%
2: Fair	11.0%	10.8%	11.2%	8.9%	11.0%	12.5%
1: Poor	2.6%	2.0%	3.1%	0.7%	2.8%	2.5%
Total (N)	1,694	800	894	135	1,399	160

Service Area: Campus counseling (not career) svcs	NCSU	Men	Women	AfAm	White	Other
4: Excellent	36.5%	33.7%	39.2%	39.0%	36.1%	36.0%
3: Good	49.5%	54.6%	44.4%	50.6%	49.5%	48.0%
2: Fair	10.3%	7.6%	13.0%	9.1%	10.1%	13.3%
1: Poor	3.8%	4.1%	3.4%	1.3%	4.3%	2.7%
Total (N)	639	315	324	77	487	75

Service Area: Business svcs/cashier/student accts	NCSU	Men	Women	AfAm	White	Other
4: Excellent	22.6%	20.5%	24.6%	23.9%	22.4%	23.4%
3: Good	63.8%	62.7%	64.8%	57.2%	65.5%	55.7%
2: Fair	11.8%	14.3%	9.3%	17.4%	10.5%	17.1%
1: Poor	1.8%	2.5%	1.2%	1.4%	1.6%	3.8%
Total (N)	1,591	775	816	138	1,295	158

Service Area: Residence life programs	NCSU	Men	Women	AfAm	White	Other
4: Excellent	21.1%	19.8%	22.3%	22.1%	20.5%	24.7%
3: Good	59.4%	55.8%	62.8%	59.6%	60.1%	52.7%
2: Fair	16.0%	19.2%	12.9%	15.4%	16.1%	16.1%
1: Poor	3.5%	5.1%	2.0%	2.9%	3.3%	6.5%
Total (N)	992	489	503	104	795	93

Service Area: Opportunities for rec activities	NCSU	Men	Women	AfAm	White	Other
4: Excellent	37.1%	35.6%	38.6%	34.6%	37.4%	36.6%
3: Good	52.1%	52.0%	52.3%	55.1%	52.0%	51.0%
2: Fair	9.2%	9.8%	8.7%	10.3%	9.1%	9.0%
1: Poor	1.5%	2.7%	0.4%	0.0%	1.5%	3.4%
Total (N)	1,563	779	784	136	1,282	145

Service Area: Opportunities for community svc	NCSU	Men	Women	AfAm	White	Other
4: Excellent	31.5%	27.6%	34.6%	33.3%	31.2%	32.1%
3: Good	53.3%	53.9%	52.8%	54.5%	53.9%	47.3%
2: Fair	12.3%	14.7%	10.3%	10.6%	12.0%	16.0%
1: Poor	3.0%	3.8%	2.3%	1.6%	2.9%	4.6%
Total (N)	1,314	577	737	123	1,060	131

Service Area: Opps to dev leadership skills	NCSU	Men	Women	AfAm	White	Other
4: Excellent	32.8%	29.1%	36.0%	37.8%	32.8%	27.7%
3: Good	51.9%	51.8%	51.9%	48.9%	52.1%	53.2%
2: Fair	12.2%	14.7%	10.1%	11.9%	11.9%	15.6%
1: Poor	3.1%	4.4%	2.0%	1.5%	3.2%	3.5%
Total (N)	1,482	687	795	135	1,206	141

Back To Mean Ratings
Back to Top

Q Non-Academic Services: Staff Responsiveness

Staff Resp: Personal safety on campus	NCSU	Men	Women	AfAm	White	Other
4: Excellent	31.5%	31.9%	31.1%	23.6%	32.9%	27.7%
3: Good	54.6%	54.2%	55.0%	55.1%	54.5%	54.5%
2: Fair	11.9%	11.8%	12.1%	19.1%	10.9%	13.9%
1: Poor	2.0%	2.0%	1.9%	2.2%	1.7%	4.0%
Total (N)	971	498	473	89	781	101

Staff Resp: University Career Center	NCSU	Men	Women	AfAm	White	Other
4: Excellent	41.0%	41.4%	40.7%	38.2%	41.2%	42.0%
3: Good	48.9%	48.4%	49.5%	50.0%	49.2%	46.2%
2: Fair	8.2%	7.2%	9.2%	11.8%	7.6%	9.2%
1: Poor	1.9%	3.0%	0.7%	0.0%	2.0%	2.5%
Total (N)	1,116	570	546	102	895	119

Staff Resp: College/dept placement assistance	NCSU	Men	Women	AfAm	White	Other
4: Excellent	33.2%	32.8%	33.7%	26.3%	33.8%	34.4%
3: Good	52.7%	52.3%	53.0%	54.5%	52.7%	50.8%
2: Fair	10.5%	10.2%	10.8%	15.2%	10.0%	10.2%
1: Poor	3.6%	4.7%	2.5%	4.0%	3.4%	4.7%
Total (N)	1,173	579	594	99	946	128

Staff Resp: Bookstore services and products	NCSU	Men	Women	AfAm	White	Other
4: Excellent	26.4%	23.9%	28.8%	31.6%	25.6%	29.7%
3: Good	54.8%	54.3%	55.4%	51.6%	56.0%	47.7%
2: Fair	16.2%	18.2%	14.3%	14.8%	15.9%	19.5%
1: Poor	2.6%	3.7%	1.5%	1.9%	2.6%	3.1%
Total (N)	2,012	975	1,037	155	1,662	195

Staff Resp: Registration process	NCSU	Men	Women	AfAm	White	Other
4: Excellent	30.1%	27.9%	32.2%	33.1%	29.6%	32.0%
3: Good	53.4%	55.2%	51.6%	50.3%	53.8%	52.5%
2: Fair	13.4%	13.6%	13.2%	15.2%	13.3%	13.3%
1: Poor	3.1%	3.3%	2.9%	1.3%	3.4%	2.2%
Total (N)	1,909	935	974	151	1,577	181

Staff Resp: Financial aid svcs:application/award prcss	NCSU	Men	Women	AfAm	White	Other
4: Excellent	35.1%	34.4%	35.8%	34.8%	34.5%	40.0%
3: Good	47.1%	48.3%	46.0%	46.8%	47.7%	43.7%
2: Fair	12.6%	12.8%	12.4%	12.8%	13.3%	7.4%
1: Poor	5.1%	4.5%	5.7%	5.7%	4.5%	8.9%
Total (N)	1,224	596	628	141	948	135

Staff Resp: Financial aid svcs:disbursement process	NCSU	Men	Women	AfAm	White	Other
4: Excellent	34.7%	32.2%	37.1%	39.4%	33.0%	40.8%
3: Good	47.9%	50.5%	45.3%	36.5%	50.4%	42.3%
2: Fair	12.5%	12.3%	12.6%	18.2%	12.3%	7.7%
1: Poor	5.0%	5.0%	5.0%	5.8%	4.2%	9.2%
Total (N)	1,163	584	579	137	896	130

Staff Resp: Campus food services	NCSU	Men	Women	AfAm	White	Other
4: Excellent	17.5%	16.4%	18.7%	17.9%	17.6%	16.6%
3: Good	53.3%	51.9%	54.8%	50.7%	53.5%	53.8%
2: Fair	22.8%	23.9%	21.6%	24.6%	22.5%	23.4%
1: Poor	6.4%	7.8%	4.9%	6.7%	6.4%	6.2%
Total (N)	1,570	794	776	134	1,291	145

Staff Resp: Campus health services	NCSU	Men	Women	AfAm	White	Other
4: Excellent	35.9%	37.2%	34.7%	40.6%	35.5%	35.0%
3: Good	47.4%	48.5%	46.3%	48.1%	47.6%	45.0%
2: Fair	12.6%	11.3%	13.7%	9.8%	12.4%	16.9%
1: Poor	4.2%	2.9%	5.3%	1.5%	4.5%	3.1%
Total (N)	1,683	793	890	133	1,390	160

Staff Resp: Campus counseling (not career) svcs	NCSU	Men	Women	AfAm	White	Other
4: Excellent	37.8%	36.3%	39.1%	44.0%	36.8%	37.8%
3: Good	45.3%	50.8%	40.1%	42.7%	45.7%	45.9%
2: Fair	11.4%	6.8%	15.8%	12.0%	11.2%	12.2%
1: Poor	5.5%	6.1%	5.0%	1.3%	6.4%	4.1%
Total (N)	633	311	322	75	484	74

Staff Resp: Business svcs/cashier/student accts	NCSU	Men	Women	AfAm	White	Other
4: Excellent	24.2%	22.2%	26.0%	26.8%	24.0%	23.4%
3: Good	61.0%	60.4%	61.6%	52.9%	62.5%	56.5%
2: Fair	12.0%	14.2%	9.9%	16.7%	11.0%	16.2%
1: Poor	2.8%	3.2%	2.5%	3.6%	2.6%	3.9%
Total (N)	1,565	760	805	138	1,273	154

Staff Resp: Residence life programs	NCSU	Men	Women	AfAm	White	Other
4: Excellent	21.4%	20.2%	22.5%	21.8%	21.2%	22.2%
3: Good	57.8%	54.4%	61.2%	55.4%	58.7%	53.3%
2: Fair	17.0%	19.6%	14.5%	18.8%	16.8%	16.7%
1: Poor	3.8%	5.8%	1.8%	4.0%	3.3%	7.8%
Total (N)	982	485	497	101	791	90

Staff Resp: Rec activities	NCSU	Men	Women	AfAm	White	Other
4: Excellent	34.2%	32.5%	35.9%	33.8%	34.8%	29.7%
3: Good	54.4%	54.6%	54.1%	54.1%	54.3%	55.2%
2: Fair	9.3%	9.3%	9.3%	10.5%	8.9%	11.7%
1: Poor	2.1%	3.5%	0.7%	1.5%	2.0%	3.4%
Total (N)	1,525	762	763	133	1,247	145

Back To Mean Ratings
Back to top

For more information on the 2007-2008 Graduating Senior Survey contact:
Dr. Nancy Whelchel, Associate Director for Survey Research
Office of Institutional Planning and Research
Box 7002
NCSU
Phone: (919) 515-4184
Email: Nancy_Whelchel@ncsu.edu

Posted: April, 2009

Return to 2007-2008 Graduating Senior Survey Table of Contents Page

Return to OIRP Survey Page

Return to OIRP Home Page