North Carolina State University
2006-2007 Graduating Senior Survey:
Gender and Racial/Ethnic Comparisons of Non-Academic Services and Staff
(Frequency Distributions)

This document reports frequency distributions by gender and race/ethnicity of survey item #10 of the "2006-2007 Graduating Senior Survey." Tables comparing mean ratings are available in "2006-2007 Graduating Senior Survey: Gender and Racial/Ethnic Comparisons of Services for Students."

Exact wording of question: Based on your last two years on this campus, how would you evaluate each of the following services ? (If you have not had enough experience with a service to evaluate it, please mark the response "Don't know/did not use" and then skip to the next service.) For those services which required interaction with university offices or units (secretaries, tutors, counselors, office workers, etc.) please rate how responsive the staffs in those offices or units were to your needs.

Respondents selecting "don't know/did not use" have been excluded from the figures reported in this document.

Service Areas | Staff Responsiveness

Q Non-Academic Services

Service Area: Personal safety on campus		NCSU	Men	Women	AfAm	White	Other
4: Excellent	%	28.5	31.2	25.2	20.3	30.1	20.6
3: Good	%	56.2	54.8	57.8	61.0	55.0	63.6
2: Fair	%	14.2	12.9	15.7	18.7	13.9	12.1
1: Poor	%	1.2	1.1	1.3	0.0	1.0	3.7
Total	N	1381	743	638	123	1151	107

Service Area: University Career Center		NCSU	Men	Women	AfAm	White	Other
4: Excellent	%	37.0	35.4	38.9	30.2	37.6	39.1
3: Good	%	49.9	51.2	48.3	60.3	48.8	48.9
2: Fair	%	10.5	10.5	10.5	8.7	10.8	9.8
1: Poor	%	2.6	2.9	2.2	0.8	2.8	2.3
Total	N	1350	723	627	126	1091	133

Service Area: College/dept placement assistance		NCSU	Men	Women	AfAm	White	Other
4: Excellent	%	26.7	26.5	27.0	23.3	26.9	28.4
3: Good	%	54.3	53.5	55.2	60.2	53.2	57.8
2: Fair	%	14.6	15.7	13.4	13.6	15.1	11.8
1: Poor	%	4.3	4.4	4.3	2.9	4.8	2.0
Total	N	1081	574	507	103	876	102

Service Area: Bookstore services and products		NCSU	Men	Women	AfAm	White	Other
4: Excellent	%	22.6	21.9	23.3	23.5	22.8	19.8
3: Good	%	53.9	50.0	58.2	51.4	54.0	55.6
2: Fair	%	19.9	23.2	16.2	21.3	19.6	20.9
1: Poor	%	3.6	4.9	2.2	3.8	3.6	3.7
Total	N	2297	1200	1097	183	1927	187

Service Area: Registration process		NCSU	Men	Women	AfAm	White	Other
4: Excellent	%	38.4	38.7	38.2	41.9	38.3	36.1
3: Good	%	49.0	47.4	50.8	46.2	49.4	47.9
2: Fair	%	10.7	11.8	9.5	9.1	10.6	13.9
1: Poor	%	1.8	2.1	1.5	2.7	1.7	2.1
Total	N	2350	1234	1116	186	1970	194

Service Area: Financial aid svcs:application/award prcss		NCSU	Men	Women	AfAm	White	Other
4: Excellent	%	35.1	36.1	34.0	34.5	35.0	37.1
3: Good	%	47.1	46.5	47.9	51.2	47.1	42.4
2: Fair	%	13.7	13.4	14.1	10.7	13.6	18.2
1: Poor	%	4.1	4.0	4.1	3.6	4.3	2.3
Total	N	1430	747	683	168	1130	132

Service Area: Financial aid svcs:disbursement process		NCSU	Men	Women	AfAm	White	Other
4: Excellent	%	36.6	36.9	36.3	39.8	36.1	36.6
3: Good	%	46.2	46.2	46.3	44.0	46.9	43.9
2: Fair	%	13.1	13.4	12.7	13.9	12.6	16.3
1: Poor	%	4.1	3.5	4.8	2.4	4.4	3.3
Total	N	1371	723	648	166	1082	123

Service Area: Campus food services		NCSU	Men	Women	AfAm	White	Other
4: Excellent	%	14.6	16.6	12.2	15.9	14.8	10.6
3: Good	%	52.8	50.2	55.9	52.9	52.7	53.9
2: Fair	%	25.2	26.8	23.3	24.2	25.5	23.4
1: Poor	%	7.4	6.5	8.5	7.0	7.0	12.1
Total	N	1708	923	785	157	1410	141

Service Area: Campus health services		NCSU	Men	Women	AfAm	White	Other
4: Excellent	%	36.0	38.5	33.6	42.1	35.9	30.5
3: Good	%	48.2	48.1	48.4	50.3	47.7	51.8
2: Fair	%	12.8	11.0	14.5	6.3	13.3	14.9
1: Poor	%	3.0	2.4	3.5	1.3	3.2	2.8
Total	N	1854	911	943	159	1554	141

Service Area: Campus counseling (not career) svcs		NCSU	Men	Women	AfAm	White	Other
4: Excellent	%	34.6	35.9	33.3	37.8	35.1	27.0
3: Good	%	51.0	52.1	49.8	56.7	49.0	57.1
2: Fair	%	11.0	9.2	12.9	5.6	11.8	12.7
1: Poor	%	3.4	2.9	4.0	0.0	4.1	3.2
Total	N	618	315	303	90	465	63

Service Area: Business svcs/cashier/student accts		NCSU	Men	Women	AfAm	White	Other
4: Excellent	%	24.6	24.2	25.1	25.8	24.6	23.4
3: Good	%	62.6	61.9	63.4	63.2	63.5	53.9
2: Fair	%	10.7	11.5	9.7	10.3	9.7	19.9
1: Poor	%	2.1	2.4	1.8	0.6	2.2	2.8
Total	N	1622	840	782	155	1326	141

Service Area: Residence life programs		NCSU	Men	Women	AfAm	White	Other
4: Excellent	%	22.1	20.6	23.7	22.0	22.0	23.1
3: Good	%	54.7	51.0	58.7	62.4	53.2	57.7
2: Fair	%	17.3	19.8	14.5	11.9	18.4	14.1
1: Poor	%	5.9	8.5	3.1	3.7	6.4	5.1
Total	N	942	494	448	109	755	78

Service Area: Opportunities for rec activities		NCSU	Men	Women	AfAm	White	Other
4: Excellent	%	42.3	40.2	44.8	40.3	43.0	37.6
3: Good	%	47.8	48.9	46.5	51.0	46.7	55.6
2: Fair	%	8.1	8.8	7.4	8.7	8.4	4.5
1: Poor	%	1.7	2.0	1.3	0.0	1.8	2.3
Total	N	1635	887	748	149	1353	133

Service Area: Opportunities for community svc		NCSU	Men	Women	AfAm	White	Other
4: Excellent	%	35.9	32.1	39.8	42.3	35.1	36.2
3: Good	%	49.5	51.3	47.6	46.0	50.0	48.3
2: Fair	%	12.1	13.7	10.5	10.9	12.2	12.9
1: Poor	%	2.5	2.9	2.1	0.7	2.7	2.6
Total	N	1368	692	676	137	1115	116

Service Area: Opps to dev leadership skills		NCSU	Men	Women	AfAm	White	Other
4: Excellent	%	37.7	35.1	40.7	45.9	37.2	33.6
3: Good	%	48.0	49.3	46.5	44.0	48.3	49.3
2: Fair	%	11.8	13.1	10.3	7.5	12.1	14.3
1: Poor	%	2.5	2.5	2.5	2.5	2.5	2.9
Total	N	1643	869	774	159	1344	140

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Q Non-Academic Services: Staff Responsiveness

Staff Resp: Personal safety on campus		NCSU	Men	Women	AfAm	White	Other
4: Excellent	%	27.5	28.5	26.1	23.5	28.6	19.3
3: Good	%	56.5	56.4	56.7	63.2	55.6	59.6
2: Fair	%	13.4	12.1	14.9	11.8	13.2	17.5
1: Poor	%	2.6	3.0	2.2	1.5	2.7	3.5
Total	N	794	438	356	68	669	57

Staff Resp: University Career Center		NCSU	Men	Women	AfAm	White	Other
4: Excellent	%	40.6	40.0	41.2	35.7	41.4	36.9
3: Good	%	46.6	47.4	45.6	58.6	44.8	52.4
2: Fair	%	10.6	10.6	10.5	5.7	11.3	8.3
1: Poor	%	2.3	2.0	2.7	0.0	2.5	2.4
Total	N	900	492	408	70	746	84

Staff Resp: College/dept placement assistance		NCSU	Men	Women	AfAm	White	Other
4: Excellent	%	27.8	28.2	27.3	25.0	28.4	25.4
3: Good	%	54.3	52.7	56.3	60.7	53.2	58.2
2: Fair	%	13.6	15.3	11.6	10.7	13.9	13.4
1: Poor	%	4.2	3.8	4.8	3.6	4.5	3.0
Total	N	683	372	311	56	560	67

Staff Resp: Bookstore services and products		NCSU	Men	Women	AfAm	White	Other
4: Excellent	%	24.5	24.1	24.9	16.3	25.0	26.1
3: Good	%	56.8	55.5	58.3	64.4	56.5	52.9
2: Fair	%	15.9	16.8	14.8	16.3	15.7	17.6
1: Poor	%	2.9	3.6	1.9	2.9	2.8	3.4
Total	N	1464	797	667	104	1241	119

Staff Resp: Registration process		NCSU	Men	Women	AfAm	White	Other
4: Excellent	%	30.8	29.0	33.1	32.3	30.7	30.4
3: Good	%	52.9	53.0	52.7	54.5	52.9	51.3
2: Fair	%	13.4	14.8	11.6	10.1	13.5	14.8
1: Poor	%	3.0	3.2	2.7	3.0	2.9	3.5
Total	N	1352	756	596	99	1138	115

Staff Resp: Financial aid svcs:application/award prcss		NCSU	Men	Women	AfAm	White	Other
4: Excellent	%	33.5	33.7	33.3	37.4	33.1	32.5
3: Good	%	47.5	47.5	47.4	39.4	48.5	48.2
2: Fair	%	14.4	14.1	14.7	19.2	13.6	15.7
1: Poor	%	4.6	4.6	4.6	4.0	4.8	3.6
Total	N	904	495	409	99	722	83

Staff Resp: Financial aid svcs:disbursement process		NCSU	Men	Women	AfAm	White	Other
4: Excellent	%	33.2	32.5	34.1	34.0	33.1	32.4
3: Good	%	49.0	51.8	45.5	50.0	49.1	47.3
2: Fair	%	12.6	11.0	14.7	12.8	12.0	17.6
1: Poor	%	5.2	4.7	5.7	3.2	5.7	2.7
Total	N	832	465	367	94	664	74

Staff Resp: Campus food services		NCSU	Men	Women	AfAm	White	Other
4: Excellent	%	18.8	20.0	17.3	19.6	19.4	12.4
3: Good	%	54.2	50.9	58.4	59.8	53.3	56.7
2: Fair	%	21.6	24.6	17.8	15.2	22.0	23.7
1: Poor	%	5.4	4.5	6.5	5.4	5.2	7.2
Total	N	1115	625	490	92	926	97

Staff Resp: Campus health services		NCSU	Men	Women	AfAm	White	Other
4: Excellent	%	36.6	39.9	33.1	38.1	37.0	30.1
3: Good	%	46.0	45.1	47.0	49.5	45.6	47.3
2: Fair	%	13.5	11.8	15.3	12.4	13.1	19.4
1: Poor	%	3.9	3.2	4.6	0.0	4.3	3.2
Total	N	1228	621	607	97	1038	93

Staff Resp: Campus counseling (not career) svcs		NCSU	Men	Women	AfAm	White	Other
4: Excellent	%	35.5	37.2	33.7	38.3	35.8	30.0
3: Good	%	45.0	45.9	44.0	51.1	42.4	57.5
2: Fair	%	14.1	11.2	17.1	10.6	14.9	12.5
1: Poor	%	5.4	5.6	5.2	0.0	7.0	0.0
Total	N	389	196	193	47	302	40

Staff Resp: Business svcs/cashier/student accts		NCSU	Men	Women	AfAm	White	Other
4: Excellent	%	26.1	26.0	26.1	24.7	26.7	21.7
3: Good	%	58.5	58.8	58.2	57.3	59.2	53.0
2: Fair	%	12.6	12.2	13.2	16.9	11.2	22.9
1: Poor	%	2.7	2.9	2.5	1.1	2.9	2.4
Total	N	1020	549	471	89	848	83

Staff Resp: Residence life programs		NCSU	Men	Women	AfAm	White	Other
4: Excellent	%	21.3	20.8	22.0	17.5	22.0	19.2
3: Good	%	58.3	55.3	62.1	63.5	56.8	67.3
2: Fair	%	14.6	16.7	12.1	14.3	15.1	9.6
1: Poor	%	5.8	7.3	3.9	4.8	6.1	3.8
Total	N	624	342	282	63	509	52

Staff Resp: Rec activities		NCSU	Men	Women	AfAm	White	Other
4: Excellent	%	33.2	32.5	34.1	32.5	33.8	27.3
3: Good	%	54.6	54.0	55.5	50.6	54.1	63.6
2: Fair	%	9.6	10.5	8.2	16.9	8.9	9.1
1: Poor	%	2.6	2.9	2.2	0.0	3.1	0.0
Total	N	952	550	402	77	798	77

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For more information on the 2006-2007 Graduating Senior Survey contact:
Dr. Nancy Whelchel, Associate Director for Survey Research
Office of Institutional Planning and Research
Box 7002
NCSU
Phone: (919) 515-4184
Email: Nancy_Whelchel@ncsu.edu

Posted: December, 2007. Updated: September, 2008.

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