North Carolina State University
2006-2007 Graduating Senior Survey:
Gender and Racial/Ethnic Comparisons of
Services for Students
This document reports survey data on gender and racial/ethnic differences in respondents' overall assessment of academic and non-academic services outside the classroom . Survey results for all respondents are provided in "2006-2007 Graduating Senior Survey: All Respondents." For information about the survey and analysis methods, see "2006-2007 Graduating Senior Survey: Introduction, Methods, and Student Demographic Profile."
Table of Contents:
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Academic Services:
Academic Advising (In Major) | Research
Support | Library Services | Technology
Services | Career-related Services |
Employment Services
Non-Academic Services:
Service Areas | Staff Responsiveness
Financial Aid
| Mean Rating (based on a scale of 4 = "excellent," 3 = "good," 2 = "fair," 1 = "poor") |
||||||
|---|---|---|---|---|---|---|
| NCSU | Men | Women | AfAm | White | Other | |
| Access to advisor | 3.09 | 3.13 | 3.05 | 3.11 | 3.09 | 3.11 |
| Sufficient time with advisor | 3.00 | 3.02 | 2.99 | 3.03 | 3.00 | 2.98 |
| Accurate info. about degree req./courses | 3.02 | 3.05 | 2.98 | 3.06 | 3.01 | 3.02 |
| Knowledge of policies/procedures | 3.04 | 3.07 | 3.02 | 3.02 | 3.05 | 2.99 |
| Academic advising overall | 3.02 | 3.05 | 2.99 | 3.05 | 3.02 | 3.01 |
Back to Top Q Research Support
| Mean Rating (based on a scale of 4 = "excellent," 3 = "good," 2 = "fair," 1 = "poor") |
||||||
|---|---|---|---|---|---|---|
| NCSU | Men | Women | AfAm | White | Other | |
| Access to faculty involved in research | 2.99 | 2.96 | 3.03 | 2.95 | 2.99 | 3.07 |
| Access to up-to-date facilities | 3.06 | 3.02 | 3.11 | 3.20 | 3.05 | 3.01 |
| Opps to do research/creative projects | 2.98 | 2.94 | 3.04 | 2.98 | 2.98 | 3.05 |
| Research support overall | 2.96 | 2.93 | 3.01 | 2.95 | 2.96 | 3.01 |
Back to Top Q Technology Services
| Mean Rating (based on a scale of 4 = "excellent," 3 = "good," 2 = "fair," 1 = "poor") |
||||||
|---|---|---|---|---|---|---|
| NCSU | Men | Women | AfAm | White | Other | |
| Access to Internet | 3.59 | 3.60 | 3.58 | 3.63 | 3.58 | 3.60 |
| Hours of operation for computer labs | 3.32 | 3.29 | 3.34 | 3.43 | 3.31 | 3.28 |
| Access to up-to-date facilities | 3.36 | 3.34 | 3.38 | 3.45 | 3.35 | 3.34 |
| Access to trained staff for help | 2.95 | 2.91 | 3.00 | 3.05 | 2.94 | 3.01 |
| Training classes | 2.99 | 2.98 | 3.01 | 3.10 | 2.97 | 3.07 |
| Technology services overall | 3.26 | 3.25 | 3.27 | 3.33 | 3.26 | 3.19 |
Back to Top Q Library Services
| Mean Rating (based on a scale of 4 = "excellent," 3 = "good," 2 = "fair," 1 = "poor") |
||||||
|---|---|---|---|---|---|---|
| NCSU | Men | Women | AfAm | White | Other | |
| Hours of operation | 3.62 | 3.60 | 3.63 | 3.62 | 3.61 | 3.64 |
| Staff responsiveness | 3.35 | 3.36 | 3.35 | 3.32 | 3.36 | 3.35 |
| Access to databases/collections | 3.43 | 3.44 | 3.43 | 3.50 | 3.43 | 3.39 |
| Training to use library | 3.06 | 3.06 | 3.06 | 3.07 | 3.07 | 2.98 |
| Library services overall | 3.40 | 3.41 | 3.39 | 3.42 | 3.40 | 3.38 |
Back to Top Q Career-related Services
| Mean Rating (based on a scale of 4 = "excellent," 3 = "good," 2 = "fair," 1 = "poor") |
||||||
|---|---|---|---|---|---|---|
| NCSU | Men | Women | AfAm | White | Other | |
| Oppor. for career assistance | 3.14 | 3.13 | 3.14 | 3.12 | 3.13 | 3.20 |
| Info. on internships, co-op, etc. | 3.12 | 3.14 | 3.10 | 3.16 | 3.11 | 3.20 |
| Resources available to explore options | 3.06 | 3.09 | 3.04 | 3.14 | 3.04 | 3.19 |
| Info. through Internet and other technology | 3.18 | 3.18 | 3.18 | 3.19 | 3.18 | 3.19 |
| Career-related services overall | 3.09 | 3.10 | 3.07 | 3.14 | 3.08 | 3.13 |
Back to Top Q Employment-related Services
| Mean Rating (based on a scale of 4 = "excellent," 3 = "good," 2 = "fair," 1 = "poor") |
||||||
|---|---|---|---|---|---|---|
| NCSU | Men | Women | AfAm | White | Other | |
| Resume preparation | 3.15 | 3.15 | 3.14 | 3.25 | 3.12 | 3.27 |
| Interview prep skills | 2.95 | 2.94 | 2.96 | 3.15 | 2.91 | 3.11 |
| Access to career fairs, job listings, etc. | 3.15 | 3.16 | 3.14 | 3.22 | 3.14 | 3.16 |
| Employment search assistance overall | 3.03 | 3.03 | 3.04 | 3.08 | 3.02 | 3.14 |
Back to Top
| Mean Rating (based on a scale of 4 = "excellent," 3 = "good," 2 = "fair," 1 = "poor") |
||||||
|---|---|---|---|---|---|---|
| NCSU | Men | Women | AfAm | White | Other | |
| Personal safety on campus | 3.12 | 3.16 | 3.07 | 3.02 | 3.14 | 3.01 |
| University Career Center | 3.21 | 3.19 | 3.24 | 3.20 | 3.21 | 3.25 |
| College/dept placement svcs | 3.03 | 3.02 | 3.05 | 3.04 | 3.02 | 3.13 |
| Bookstore services and products | 2.96 | 2.89 | 3.03 | 2.95 | 2.96 | 2.91 |
| Registration process | 3.24 | 3.23 | 3.26 | 3.27 | 3.24 | 3.18 |
| Financial aid svcs:application/award prcss | 3.13 | 3.15 | 3.12 | 3.17 | 3.13 | 3.14 |
| Financial aid svcs:disbursement process | 3.15 | 3.17 | 3.14 | 3.21 | 3.15 | 3.14 |
| Campus food services | 2.75 | 2.77 | 2.72 | 2.78 | 2.75 | 2.63 |
| Campus health services | 3.17 | 3.23 | 3.12 | 3.33 | 3.16 | 3.10 |
| Campus counseling (not career) svcs | 3.17 | 3.21 | 3.13 | 3.32 | 3.15 | 3.08 |
| Business svcs/cashier/student accts | 3.10 | 3.08 | 3.12 | 3.14 | 3.10 | 2.98 |
| Residence life programs | 2.93 | 2.84 | 3.03 | 3.03 | 2.91 | 2.99 |
| Opportunities for rec activities | 3.31 | 3.27 | 3.35 | 3.32 | 3.31 | 3.29 |
| Opportunities for community svc | 3.19 | 3.13 | 3.25 | 3.30 | 3.17 | 3.18 |
| Opps to dev leadership skills | 3.21 | 3.17 | 3.25 | 3.33 | 3.20 | 3.14 |
Back to Top Q Non-Academic Services: Staff Responsiveness
| Mean Rating (based on a scale of 4 = "excellent," 3 = "good," 2 = "fair," 1 = "poor") |
||||||
|---|---|---|---|---|---|---|
| NCSU | Men | Women | AfAm | White | Other | |
| Personal safety on campus | 3.09 | 3.11 | 3.07 | 3.09 | 3.10 | 2.95 |
| University Career Center | 3.25 | 3.25 | 3.25 | 3.30 | 3.25 | 3.24 |
| College/dept placement svcs | 3.06 | 3.05 | 3.06 | 3.07 | 3.06 | 3.06 |
| Bookstore services and products | 3.03 | 3.00 | 3.06 | 2.94 | 3.04 | 3.02 |
| Registration process | 3.11 | 3.08 | 3.16 | 3.16 | 3.11 | 3.09 |
| Financial aid svcs:application/award prcss | 3.10 | 3.10 | 3.09 | 3.10 | 3.10 | 3.10 |
| Financial aid svcs:disbursement process | 3.10 | 3.12 | 3.08 | 3.15 | 3.10 | 3.09 |
| Campus food services | 2.86 | 2.86 | 2.87 | 2.93 | 2.87 | 2.74 |
| Campus health services | 3.15 | 3.22 | 3.09 | 3.26 | 3.15 | 3.04 |
| Campus counseling (not career) svcs | 3.11 | 3.15 | 3.06 | 3.28 | 3.07 | 3.18 |
| Business svcs/cashier/student accts | 3.08 | 3.08 | 3.08 | 3.06 | 3.10 | 2.94 |
| Residence life programs | 2.95 | 2.89 | 3.02 | 2.94 | 2.95 | 3.02 |
| Rec activities | 3.18 | 3.16 | 3.21 | 3.16 | 3.19 | 3.18 |
Back to Top
Financial Aid Services
Q Received Financial Aid| NCSU | Men | Women | AfAm | White | Other | ||
|---|---|---|---|---|---|---|---|
| Yes, received aid | % | 61.7 | 61.1 | 62.3 | 90.4 | 58.9 | 62.6 |
| Total | N | 2397 | 1259 | 1138 | 188 | 2011 | 198 |
| Satisfaction with fin aid package | NCSU | Men | Women | AfAm | White | Other | |
|---|---|---|---|---|---|---|---|
| Mean | 3.34 | 3.35 | 3.34 | 3.19 | 3.36 | 3.43 | |
| 4: Very satisfied | % | 45.7 | 46.1 | 45.3 | 39.4 | 46.2 | 50.0 |
| 3: Moderately satisfied | % | 44.9 | 44.5 | 45.3 | 45.9 | 44.9 | 43.5 |
| 2: Moderately dissatisfied | % | 7.4 | 7.6 | 7.2 | 9.4 | 7.3 | 5.6 |
| 1: Very dissatisfied | % | 2.0 | 1.8 | 2.1 | 5.3 | 1.6 | 0.8 |
| Total | N | 1,476 | 768 | 708 | 170 | 1,182 | 124 |
| Rate financial aid reception staff | NCSU | Men | Women | AfAm | White | Other | |
|---|---|---|---|---|---|---|---|
| Mean | 3.19 | 3.21 | 3.17 | 3.07 | 3.20 | 3.26 | |
| 4: Excellent | % | 36.4 | 37.3 | 35.4 | 28.8 | 37.3 | 40.0 |
| 3: Good | % | 49.0 | 48.9 | 49.1 | 54.2 | 48.4 | 46.0 |
| 2: Fair | % | 12.0 | 11.4 | 12.6 | 12.4 | 11.7 | 14.0 |
| 1: Poor | % | 2.6 | 2.4 | 2.9 | 4.6 | 2.6 | . |
| Total | N | 1,149 | 595 | 554 | 153 | 896 | 100 |
| Rate financial aid phone staff | NCSU | Men | Women | AfAm | White | Other | |
|---|---|---|---|---|---|---|---|
| Mean | 3.10 | 3.13 | 3.07 | 2.99 | 3.12 | 3.10 | |
| 4: Excellent | % | 33.9 | 34.9 | 32.9 | 26.8 | 34.9 | 36.6 |
| 3: Good | % | 46.1 | 46.6 | 45.5 | 52.1 | 45.6 | 40.9 |
| 2: Fair | % | 15.8 | 14.6 | 17.0 | 14.1 | 15.8 | 18.3 |
| 1: Poor | % | 4.2 | 3.9 | 4.6 | 7.0 | 3.7 | 4.3 |
| Total | N | 1,038 | 519 | 519 | 142 | 803 | 93 |
| Rate financial aid advisor staff | NCSU | Men | Women | AfAm | White | Other | |
|---|---|---|---|---|---|---|---|
| Mean | 3.27 | 3.27 | 3.27 | 3.26 | 3.27 | 3.29 | |
| 4: Excellent | % | 43.1 | 42.4 | 43.9 | 44.3 | 42.6 | 45.5 |
| 3: Good | % | 44.1 | 45.5 | 42.5 | 42.3 | 44.9 | 40.6 |
| 2: Fair | % | 9.6 | 9.0 | 10.2 | 8.1 | 9.7 | 10.9 |
| 1: Poor | % | 3.2 | 3.1 | 3.3 | 5.4 | 2.9 | 3.0 |
| Total | N | 1,057 | 547 | 510 | 149 | 807 | 101 |
Dr. Nancy Whelchel, Associate Director for Survey Research
Office of Institutional Planning and Research
Box 7002
NCSU
Phone: (919) 515-4184
Email: Nancy_Whelchel@ncsu.edu
Posted: December, 2007. Updated: September, 2008.
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