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North Carolina State University
2006-2007 Graduating Senior Survey:
Gender and Racial/Ethnic Comparisons of
Services for Students

This document reports survey data on gender and racial/ethnic differences in respondents' overall assessment of academic and non-academic services outside the classroom . Survey results for all respondents are provided in "2006-2007 Graduating Senior Survey: All Respondents." For information about the survey and analysis methods, see "2006-2007 Graduating Senior Survey: Introduction, Methods, and Student Demographic Profile."

Table of Contents:
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Academic Services:
Academic Advising (In Major) | Research Support | Library Services | Technology Services | Career-related Services | Employment Services

Non-Academic Services:
Service Areas | Staff Responsiveness

Financial Aid


Q Academic Advising (In Major)
  Mean Rating
(based on a scale of 4 = "excellent,"
3 = "good," 2 = "fair," 1 = "poor")
  NCSU Men Women AfAm White Other
Access to advisor 3.09 3.13 3.05 3.11 3.09 3.11
Sufficient time with advisor 3.00 3.02 2.99 3.03 3.00 2.98
Accurate info. about degree req./courses 3.02 3.05 2.98 3.06 3.01 3.02
Knowledge of policies/procedures 3.04 3.07 3.02 3.02 3.05 2.99
Academic advising overall 3.02 3.05 2.99 3.05 3.02 3.01
View Frequency Distributions
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Q Research Support
  Mean Rating
(based on a scale of 4 = "excellent,"
3 = "good," 2 = "fair," 1 = "poor")
  NCSU Men Women AfAm White Other
Access to faculty involved in research 2.99 2.96 3.03 2.95 2.99 3.07
Access to up-to-date facilities 3.06 3.02 3.11 3.20 3.05 3.01
Opps to do research/creative projects 2.98 2.94 3.04 2.98 2.98 3.05
Research support overall 2.96 2.93 3.01 2.95 2.96 3.01
View Frequency Distributions
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Q Technology Services
  Mean Rating
(based on a scale of 4 = "excellent,"
3 = "good," 2 = "fair," 1 = "poor")
  NCSU Men Women AfAm White Other
Access to Internet 3.59 3.60 3.58 3.63 3.58 3.60
Hours of operation for computer labs 3.32 3.29 3.34 3.43 3.31 3.28
Access to up-to-date facilities 3.36 3.34 3.38 3.45 3.35 3.34
Access to trained staff for help 2.95 2.91 3.00 3.05 2.94 3.01
Training classes 2.99 2.98 3.01 3.10 2.97 3.07
Technology services overall 3.26 3.25 3.27 3.33 3.26 3.19
View Frequency Distributions
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Q Library Services
  Mean Rating
(based on a scale of 4 = "excellent,"
3 = "good," 2 = "fair," 1 = "poor")
  NCSU Men Women AfAm White Other
Hours of operation 3.62 3.60 3.63 3.62 3.61 3.64
Staff responsiveness 3.35 3.36 3.35 3.32 3.36 3.35
Access to databases/collections 3.43 3.44 3.43 3.50 3.43 3.39
Training to use library 3.06 3.06 3.06 3.07 3.07 2.98
Library services overall 3.40 3.41 3.39 3.42 3.40 3.38
View Frequency Distributions
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Q Career-related Services
  Mean Rating
(based on a scale of 4 = "excellent,"
3 = "good," 2 = "fair," 1 = "poor")
  NCSU Men Women AfAm White Other
Oppor. for career assistance 3.14 3.13 3.14 3.12 3.13 3.20
Info. on internships, co-op, etc. 3.12 3.14 3.10 3.16 3.11 3.20
Resources available to explore options 3.06 3.09 3.04 3.14 3.04 3.19
Info. through Internet and other technology 3.18 3.18 3.18 3.19 3.18 3.19
Career-related services overall 3.09 3.10 3.07 3.14 3.08 3.13
View Frequency Distributions
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Q Employment-related Services
  Mean Rating
(based on a scale of 4 = "excellent,"
3 = "good," 2 = "fair," 1 = "poor")
  NCSU Men Women AfAm White Other
Resume preparation 3.15 3.15 3.14 3.25 3.12 3.27
Interview prep skills 2.95 2.94 2.96 3.15 2.91 3.11
Access to career fairs, job listings, etc. 3.15 3.16 3.14 3.22 3.14 3.16
Employment search assistance overall 3.03 3.03 3.04 3.08 3.02 3.14
View Frequency Distributions
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Q Non-Academic Services
  Mean Rating
(based on a scale of 4 = "excellent,"
3 = "good," 2 = "fair," 1 = "poor")
  NCSU Men Women AfAm White Other
Personal safety on campus 3.12 3.16 3.07 3.02 3.14 3.01
University Career Center 3.21 3.19 3.24 3.20 3.21 3.25
College/dept placement svcs 3.03 3.02 3.05 3.04 3.02 3.13
Bookstore services and products 2.96 2.89 3.03 2.95 2.96 2.91
Registration process 3.24 3.23 3.26 3.27 3.24 3.18
Financial aid svcs:application/award prcss 3.13 3.15 3.12 3.17 3.13 3.14
Financial aid svcs:disbursement process 3.15 3.17 3.14 3.21 3.15 3.14
Campus food services 2.75 2.77 2.72 2.78 2.75 2.63
Campus health services 3.17 3.23 3.12 3.33 3.16 3.10
Campus counseling (not career) svcs 3.17 3.21 3.13 3.32 3.15 3.08
Business svcs/cashier/student accts 3.10 3.08 3.12 3.14 3.10 2.98
Residence life programs 2.93 2.84 3.03 3.03 2.91 2.99
Opportunities for rec activities 3.31 3.27 3.35 3.32 3.31 3.29
Opportunities for community svc 3.19 3.13 3.25 3.30 3.17 3.18
Opps to dev leadership skills 3.21 3.17 3.25 3.33 3.20 3.14
View Frequency Distributions
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Q Non-Academic Services: Staff Responsiveness
  Mean Rating
(based on a scale of 4 = "excellent,"
3 = "good," 2 = "fair," 1 = "poor")
  NCSU Men Women AfAm White Other
Personal safety on campus 3.09 3.11 3.07 3.09 3.10 2.95
University Career Center 3.25 3.25 3.25 3.30 3.25 3.24
College/dept placement svcs 3.06 3.05 3.06 3.07 3.06 3.06
Bookstore services and products 3.03 3.00 3.06 2.94 3.04 3.02
Registration process 3.11 3.08 3.16 3.16 3.11 3.09
Financial aid svcs:application/award prcss 3.10 3.10 3.09 3.10 3.10 3.10
Financial aid svcs:disbursement process 3.10 3.12 3.08 3.15 3.10 3.09
Campus food services 2.86 2.86 2.87 2.93 2.87 2.74
Campus health services 3.15 3.22 3.09 3.26 3.15 3.04
Campus counseling (not career) svcs 3.11 3.15 3.06 3.28 3.07 3.18
Business svcs/cashier/student accts 3.08 3.08 3.08 3.06 3.10 2.94
Residence life programs 2.95 2.89 3.02 2.94 2.95 3.02
Rec activities 3.18 3.16 3.21 3.16 3.19 3.18
View Frequency Distributions
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Financial Aid Services

Q Received Financial Aid
  NCSU Men Women AfAm White Other
Yes, received aid % 61.7 61.1 62.3 90.4 58.9 62.6
Total N 2397 1259 1138 188 2011 198

Q Satisfaction with Aid Package
Satisfaction with fin aid package NCSU Men Women AfAm White Other
  Mean 3.34 3.35 3.34 3.19 3.36 3.43
4: Very satisfied % 45.7 46.1 45.3 39.4 46.2 50.0
3: Moderately satisfied % 44.9 44.5 45.3 45.9 44.9 43.5
2: Moderately dissatisfied % 7.4 7.6 7.2 9.4 7.3 5.6
1: Very dissatisfied % 2.0 1.8 2.1 5.3 1.6 0.8
Total N 1,476 768 708 170 1,182 124

Q Satisfaction with Financial Aid Staff
Rate financial aid reception staff NCSU Men Women AfAm White Other
  Mean 3.19 3.21 3.17 3.07 3.20 3.26
4: Excellent % 36.4 37.3 35.4 28.8 37.3 40.0
3: Good % 49.0 48.9 49.1 54.2 48.4 46.0
2: Fair % 12.0 11.4 12.6 12.4 11.7 14.0
1: Poor % 2.6 2.4 2.9 4.6 2.6 .
Total N 1,149 595 554 153 896 100

Rate financial aid phone staff NCSU Men Women AfAm White Other
  Mean 3.10 3.13 3.07 2.99 3.12 3.10
4: Excellent % 33.9 34.9 32.9 26.8 34.9 36.6
3: Good % 46.1 46.6 45.5 52.1 45.6 40.9
2: Fair % 15.8 14.6 17.0 14.1 15.8 18.3
1: Poor % 4.2 3.9 4.6 7.0 3.7 4.3
Total N 1,038 519 519 142 803 93

Rate financial aid advisor staff NCSU Men Women AfAm White Other
  Mean 3.27 3.27 3.27 3.26 3.27 3.29
4: Excellent % 43.1 42.4 43.9 44.3 42.6 45.5
3: Good % 44.1 45.5 42.5 42.3 44.9 40.6
2: Fair % 9.6 9.0 10.2 8.1 9.7 10.9
1: Poor % 3.2 3.1 3.3 5.4 2.9 3.0
Total N 1,057 547 510 149 807 101
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For more information on the 2006-2007 Graduating Senior Survey contact:
Dr. Nancy Whelchel, Associate Director for Survey Research
Office of Institutional Planning and Research
Box 7002
NCSU
Phone: (919) 515-4184
Email: Nancy_Whelchel@ncsu.edu

Posted: December, 2007. Updated: September, 2008.

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