2000 Graduating Senior Survey Data Tables:
College Comparisons
in Services for Students

This document reports survey data on college/school differences in respondents� ratings of student services. Specifically, results are presented for perceptions of campus safety, and assessments of academic services outside the classroom, and assessments of non-academic services and related staff. Survey results for all respondents are provided in "2000 Graduating Senior Survey: All Respondents." For information about the survey and analysis methods, see " 2000 Graduating Senior Survey: Introduction, Methods, and Student Demographic Profile."

Academic Service Areas: Academic Advising | Research Support | Technology Services | Library Services | Career-related Services | Employment Search Assistance
Non-academic Services Areas: Services Areas | Staff Responsiveness
Financial Aid

Academic Services
Academic advising in your major

Access to advisor

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

CNR

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

3.10

3.49

3.09

3.04

3.05

3.44

3.03

3.41

3.26

2.54

Poor

%

7.1

3.5

6.4

5.0

4.4

4.2

11.8

1.9

1.9

18.4

Fair

%

16.0

6.2

14.9

22.0

18.0

8.3

13.1

9.3

18.5

26.8

Good

%

37.3

27.8

42.6

37.0

45.9

27.1

35.9

35.2

31.5

36.9

Excellent

%

39.7

62.6

36.2

36.0

31.7

60.4

39.2

53.7

48.1

17.9
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Sufficient time with advisor

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

CNR

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

3.04

3.53

3.02

3.09

2.86

3.31

3.03

3.40

3.24

2.47

Poor

%

8.1

1.8

8.5

6.1

7.1

6.3

9.9

1.9

0.0

23.2

Fair

%

18.6

6.6

17.0

16.2

26.9

8.3

17.1

13.2

16.7

25.0

Good

%

35.0

28.2

38.3

40.4

39.0

33.3

32.9

28.3

42.6

33.3

Excellent

%

38.4

63.4

36.2

37.4

26.9

52.1

40.1

56.6

40.7

18.5
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Accurate info about degree reqs

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

CNR

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

3.12

3.33

3.00

3.02

3.10

3.35

3.11

3.38

3.13

2.89

Poor

%

6.4

5.2

12.5

8.9

3.8

6.3

7.2

1.9

5.6

10.7

Fair

%

14.6

9.2

14.6

16.8

17.8

8.3

14.5

7.5

18.5

16.6

Good

%

39.3

33.2

33.3

37.6

42.9

29.2

38.8

41.5

33.3

45.4

Excellent

%

39.6

52.4

39.6

36.6

35.5

56.3

39.5

49.1

42.6

27.3
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Knowledge of campus policies/procedures

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

CNR

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

3.08

3.32

3.06

2.89

3.09

3.25

2.99

3.18

3.04

2.91

Poor

%

5.9

4.1

8.5

11.2

3.6

4.2

8.2

5.9

3.8

8.1

Fair

%

14.8

10.4

17.0

15.3

15.6

10.4

15.6

13.7

18.9

17.2

Good

%

44.7

35.1

34.0

46.9

48.9

41.7

45.6

37.3

47.2

50.5

Excellent

%

34.6

50.5

40.4

26.5

31.8

43.8

30.6

43.1

30.2

24.2
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Academic advising services overall

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

CNR

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

3.06

3.41

3.02

2.97

2.98

3.33

3.03

3.37

3.26

2.73

Poor

%

6.7

4.4

8.3

6.9

6.0

4.2

9.2

1.9

1.9

11.4

Fair

%

16.3

6.1

16.7

22.8

19.5

12.5

15.0

7.4

7.4

25.1

Good

%

40.8

33.2

39.6

36.6

45.5

29.2

39.9

42.6

53.7

42.7

Excellent

%

36.2

56.3

35.4

33.7

29.0

54.2

35.9

48.1

37.0

20.9

Survey item #11(exact wording)
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Research Support

Access to faculty in research

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

CNR

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

2.99

3.20

2.94

3.14

2.79

3.23

2.84

3.24

3.29

2.64

Poor

%

7.1

2.6

5.6

4.6

10.9

6.5

5.9

9.1

0.0

14.3

Fair

%

18.2

13.1

22.2

13.8

25.0

3.2

23.5

9.1

13.2

22.9

Good

%

43.6

45.8

44.4

44.6

38.0

51.6

51.5

30.3

44.7

47.1

Excellent

%

31.1

38.6

27.8

36.9

26.1

38.7

19.1

51.5

42.1

15.7
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Access to up-to-date facilities (rsch)

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

CNR

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

2.99

3.10

3.46

3.14

2.68

3.05

2.96

3.24

3.43

2.97

Poor

%

6.8

5.6

2.6

4.2

11.7

7.9

4.4

2.9

0.0

6.8

Fair

%

17.2

15.8

5.1

11.1

25.4

7.9

22.2

14.7

6.4

14.5

Good

%

46.4

41.8

35.9

51.4

46.3

55.3

46.7

38.2

44.7

53.8

Excellent

%

29.6

36.7

56.4

33.3

16.7

28.9

26.7

44.1

48.9

24.8
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Research support overall

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

CNR

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

3.00

3.14

3.24

3.11

2.79

3.11

2.98

3.21

3.30

2.89

Poor

%

5.0

3.4

2.9

1.4

7.6

5.4

2.3

5.9

0.0

8.8

Fair

%

16.9

15.3

11.8

16.4

23.6

5.4

21.8

14.7

6.8

12.4

Good

%

51.0

45.8

44.1

52.1

51.1

62.2

51.7

32.4

56.8

59.3

Excellent

%

27.2

35.6

41.2

30.1

17.8

27.0

24.1

47.1

36.4

19.5

Survey item #12(exact wording)
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Technology services

Access to Internet

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

CNR

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

3.67

3.68

3.83

3.62

3.69

3.72

3.59

3.85

3.77

3.62

Poor

%

0.3

1.3

0.0

0.0

0.3

0.0

0.0

0.0

0.0

0.0

Fair

%

2.4

3.1

0.0

2.0

2.7

0.0

4.8

1.8

0.0

1.3

Good

%

26.8

22.4

16.7

34.0

24.7

27.7

31.7

10.9

22.6

35.4

Excellent

%

70.5

73.2

83.3

64.0

72.3

72.3

63.4

87.3

77.4

63.3
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Hours for computer ctr/labs/help desks

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

CNR

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

3.29

3.36

3.22

3.39

3.25

3.20

3.30

3.52

3.31

3.19

Poor

%

2.1

0.9

8.2

0.0

2.2

4.3

2.2

0.0

0.0

3.1

Fair

%

9.5

8.4

8.2

7.0

11.8

10.9

10.8

1.9

11.5

8.8

Good

%

45.9

44.2

36.7

47.0

44.8

45.7

41.7

44.4

46.2

53.7

Excellent

%

42.5

46.5

46.9

46.0

41.2

39.1

45.3

53.7

42.3

34.4
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Access to up-to-date facilities (tech)

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

CNR

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

3.35

3.46

3.51

3.48

3.18

3.33

3.34

3.57

3.43

3.38

Poor

%

1.0

0.5

4.1

0.0

1.6

0.0

2.1

0.0

0.0

0.4

Fair

%

9.0

6.8

2.0

7.1

15.6

13.3

8.5

3.7

1.9

5.4

Good

%

43.6

39.4

32.7

37.8

46.0

40.0

43.0

35.2

52.8

49.8

Excellent

%

46.3

53.4

61.2

55.1

36.7

46.7

46.5

61.1

45.3

44.4
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Access to trained staff for help

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

CNR

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

2.68

2.66

2.90

2.91

2.42

2.58

2.84

2.69

2.56

2.88

Poor

%

9.8

10.7

12.5

6.5

15.3

17.5

6.6

6.7

2.3

4.2

Fair

%

31.6

29.9

16.7

23.7

39.4

25.0

27.0

37.8

48.8

27.7

Good

%

39.5

42.1

39.6

41.9

33.4

40.0

42.3

35.6

39.5

44.1

Excellent

%

19.1

17.3

31.3

28.0

11.9

17.5

24.1

20.0

9.3

23.9
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Technology training classes

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

CNR

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

2.75

2.86

2.53

2.92

2.58

2.64

2.89

2.59

2.64

2.91

Poor

%

8.4

6.3

14.7

6.7

12.0

16.0

7.9

3.1

3.6

5.2

Fair

%

27.3

27.8

35.3

23.3

28.7

20.0

22.2

40.6

39.3

23.2

Good

%

44.8

39.7

32.4

41.7

48.1

48.0

42.9

50.0

46.4

47.1

Excellent

%

19.5

26.2

17.6

28.3

11.1

16.0

27.0

6.3

10.7

24.5
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Overall technology services

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

CNR

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

3.25

3.33

3.39

3.30

3.11

3.13

3.30

3.45

3.29

3.28

Poor

%

1.0

1.3

4.1

0.0

1.7

0.0

0.0

0.0

0.0

0.4

Fair

%

8.0

4.0

4.1

9.9

13.8

14.9

7.0

1.8

3.8

4.4

Good

%

56.1

54.5

40.8

50.5

56.7

57.4

55.9

50.9

63.5

61.9

Excellent

%

34.9

40.2

51.0

39.6

27.8

27.7

37.1

47.3

32.7

33.2

Survey item #13(exact wording)
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Library services

Hours of operation

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

CNR

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

3.71

3.80

3.47

3.69

3.65

3.66

3.83

3.81

3.49

3.73

Poor

%

0.3

0.0

2.0

0.0

0.3

0.0

0.0

0.0

1.9

0.4

Fair

%

1.5

1.8

2.0

0.0

2.5

0.0

0.0

0.0

7.5

0.4

Good

%

25.2

16.0

42.9

31.0

29.4

34.0

17.2

18.9

30.2

25.0

Excellent

%

73.0

82.2

53.1

69.0

67.8

66.0

82.8

81.1

60.4

74.1
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Staff responsiveness

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

CNR

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

3.34

3.40

3.29

3.31

3.27

3.24

3.47

3.45

3.11

3.40

Poor

%

0.7

0.0

2.0

1.0

0.9

0.0

0.0

0.0

2.1

1.4

Fair

%

7.5

8.1

8.2

9.4

9.9

13.3

4.7

2.0

8.5

3.8

Good

%

48.4

43.7

49.0

46.9

51.0

48.9

43.9

51.0

66.0

48.4

Excellent

%

43.4

48.2

40.8

42.7

38.2

37.8

51.4

47.1

23.4

46.5
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Access to databases and collections

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

CNR

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

3.35

3.40

3.34

3.26

3.30

3.30

3.46

3.40

3.24

3.37

Poor

%

0.7

0.4

0.0

1.0

0.9

2.2

0.7

0.0

2.0

0.0

Fair

%

7.6

11.2

9.1

11.2

6.2

6.5

3.3

9.6

9.8

6.4

Good

%

47.7

36.2

47.7

49.0

54.7

50.0

45.0

40.4

51.0

50.5

Excellent

%

44.0

52.2

43.2

38.8

38.2

41.3

51.0

50.0

37.3

43.2
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Training to use library

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

CNR

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

2.89

2.94

3.00

2.89

2.79

2.71

3.05

2.86

2.70

2.97

Poor

%

7.5

9.7

5.0

5.7

8.4

14.3

6.1

4.7

11.4

4.9

Fair

%

22.4

19.9

22.5

25.0

23.5

22.9

20.6

32.6

25.0

20.2

Good

%

43.1

37.6

40.0

44.3

48.8

40.0

35.1

34.9

45.5

47.5

Excellent

%

27.0

32.8

32.5

25.0

19.3

22.9

38.2

27.9

18.2

27.3
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Library services overall

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

CNR

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

3.38

3.45

3.38

3.36

3.30

3.32

3.47

3.46

3.30

3.38

Poor

%

0.4

0.0

0.0

2.0

0.6

0.0

0.0

0.0

0.0

0.4

Fair

%

3.8

4.9

4.2

2.0

3.9

8.5

2.0

1.9

7.5

3.1

Good

%

53.6

45.6

54.2

54.5

60.4

51.1

49.3

50.0

54.7

54.2

Excellent

%

42.2

49.6

41.7

41.6

35.1

40.4

48.7

48.1

37.7

42.3

Survey item #14(exact wording)
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Career-related services

Opportunity for career assistance

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

CNR

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

3.24

3.47

2.77

3.00

3.26

3.21

3.02

3.18

3.58

3.17

Poor

%

2.0

1.1

15.4

5.7

0.7

2.6

2.4

6.1

0.0

1.3

Fair

%

11.8

5.7

19.2

18.9

10.5

15.8

21.2

9.1

0.0

14.7

Good

%

46.0

38.6

38.5

45.3

50.5

39.5

48.2

45.5

41.9

49.4

Excellent

%

40.2

54.5

26.9

30.2

38.2

42.1

28.2

39.4

58.1

34.6
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Information in internships, co-op, etc.

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

CNR

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

3.16

3.36

2.68

2.89

3.17

3.44

3.01

3.03

3.58

3.03

Poor

%

4.1

3.2

17.6

8.8

3.0

0.0

5.1

5.1

0.0

4.4

Fair

%

14.4

7.6

17.6

21.1

13.8

12.2

21.2

17.9

4.2

18.8

Good

%

42.8

38.9

44.1

42.1

46.4

31.7

41.4

46.2

33.3

46.3

Excellent

%

38.7

50.3

20.6

28.1

36.8

56.1

32.3

30.8

62.5

30.6
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Resources avail to explore career options

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

CNR

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

3.18

3.39

2.75

2.90

3.17

3.25

3.01

3.03

3.46

3.17

Poor

%

2.6

1.1

14.3

6.9

1.4

0.0

3.3

5.3

0.0

3.1

Fair

%

13.5

9.6

17.9

20.7

12.1

19.4

20.7

18.4

4.3

13.0

Good

%

47.2

38.4

46.4

48.3

54.3

36.1

47.8

44.7

45.7

47.2

Excellent

%

36.7

50.8

21.4

24.1

32.1

44.4

28.3

31.6

50.0

36.6
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Info avail through computers, Internet, etc.

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

CNR

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

3.31

3.46

3.17

3.12

3.32

3.29

3.21

3.23

3.42

3.27

Poor

%

1.3

1.1

6.9

4.4

0.3

0.0

2.2

2.6

0.0

1.2

Fair

%

9.7

4.7

17.2

10.3

9.5

18.4

13.2

12.8

8.9

9.5

Good

%

45.6

41.1

27.6

54.4

47.5

34.2

46.2

43.6

40.0

50.9

Excellent

%

43.4

53.2

48.3

30.9

42.6

47.4

38.5

41.0

51.1

38.5
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Career-related services overall

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

CNR

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

3.21

3.45

2.84

2.99

3.21

3.25

3.04

3.13

3.46

3.17

Poor

%

2.2

1.1

9.4

4.5

1.6

0.0

2.9

2.5

0.0

2.9

Fair

%

9.7

5.3

21.9

16.4

8.5

15.0

14.3

12.5

2.1

9.3

Good

%

52.7

41.6

43.8

55.2

57.2

45.0

59.0

55.0

50.0

55.8

Excellent

%

35.4

52.1

25.0

23.9

32.7

40.0

23.8

30.0

47.9

32.0

Survey item #15(exact wording)
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Employment Search Assistance

Resume preparation

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

CNR

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

3.14

3.30

2.97

2.78

3.13

3.17

2.92

3.23

3.26

3.20

Poor

%

3.7

3.1

17.1

10.9

2.4

8.6

4.8

0.0

0.0

1.2

Fair

%

12.6

9.3

14.3

19.6

12.3

11.4

21.0

18.2

16.7

8.6

Good

%

49.8

41.9

22.9

50.0

55.3

34.3

51.6

40.9

40.5

59.5

Excellent

%

33.9

45.7

45.7

19.6

30.0

45.7

22.6

40.9

42.9

30.7
Back to top

Interview preparation and skills

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

CNR

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

2.96

3.21

2.71

2.48

2.90

2.97

2.74

2.95

3.31

2.98

Poor

%

5.6

1.8

19.4

21.2

4.7

12.1

5.6

0.0

0.0

4.2

Fair

%

20.2

18.8

19.4

24.2

19.8

15.2

35.2

31.6

11.9

17.5

Good

%

47.3

35.7

32.3

39.4

56.6

36.4

38.9

42.1

45.2

54.5

Excellent

%

27.0

43.8

29.0

15.2

18.9

36.4

20.4

26.3

42.9

23.8
Back to top

Access to employment opportunities

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

CNR

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

3.26

3.38

2.92

3.00

3.35

3.40

3.05

3.20

3.55

3.13

Poor

%

2.7

2.3

16.7

5.3

1.3

0.0

2.4

0.0

0.0

4.0

Fair

%

10.9

9.1

5.6

21.1

8.4

9.5

20.2

15.0

0.0

12.6

Good

%

44.4

36.9

47.2

42.1

44.6

40.5

47.6

50.0

44.9

49.4

Excellent

%

42.1

51.7

30.6

31.6

45.6

50.0

29.8

35.0

55.1

33.9
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Employment search assistance overall

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

CNR

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

3.11

3.30

2.81

2.73

3.15

3.12

2.84

3.06

3.40

3.10

Poor

%

2.9

1.8

16.2

13.5

1.7

4.8

1.3

0.0

0.0

1.7

Fair

%

12.3

10.2

10.8

15.4

8.8

9.5

32.0

19.4

6.3

12.0

Good

%

55.4

44.3

48.6

55.8

62.2

54.8

48.0

55.6

47.9

61.1

Excellent

%

29.4

43.7

24.3

15.4

27.4

31.0

18.7

25.0

45.8

25.1

Survey item #16(exact wording)
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Non-Academic Services
Service Area

Personal safety on campus (service area)

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

CNR

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

2.85

2.78

2.87

2.87

2.88

3.14

2.81

2.83

2.89

2.82

Poor

%

3.8

4.2

10.0

1.7

4.6

0.0

4.2

3.3

2.9

2.5

Fair

%

23.0

24.2

16.7

26.7

20.8

10.3

28.4

23.3

17.1

25.6

Good

%

57.5

60.8

50.0

55.0

56.5

65.5

49.5

60.0

68.6

59.5

Excellent

%

15.8

10.8

23.3

16.7

18.1

24.1

17.9

13.3

11.4

12.4
Back to top

Univ planning & placement svcs (service area)

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

CNR

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

2.97

2.93

2.67

2.85

3.03

3.00

2.90

3.00

3.09

2.96

Poor

%

2.2

2.4

16.7

7.3

0.5

5.0

0.0

7.1

4.3

1.0

Fair

%

20.1

21.4

16.7

19.5

18.8

15.0

26.7

21.4

17.4

19.6

Good

%

56.5

57.1

50.0

53.7

57.6

55.0

56.7

35.7

43.5

61.8

Excellent

%

21.2

19.0

16.7

19.5

23.0

25.0

16.7

35.7

34.8

17.6
Back to top

College/school/dept placement svcs (service area)

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

CNR

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

3.05

3.20

2.94

3.08

2.93

3.26

3.04

2.95

3.57

2.75

Poor

%

4.0

1.8

16.7

2.0

3.8

0.0

2.9

4.5

0.0

10.1

Fair

%

15.2

6.4

11.1

20.4

20.4

11.4

11.8

13.6

8.1

22.8

Good

%

53.1

61.5

33.3

44.9

54.8

51.4

63.2

63.6

27.0

49.4

Excellent

%

27.7

30.3

38.9

32.7

21.0

37.1

22.1

18.2

64.9

17.7
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Library services (service area)

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

CNR

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

3.25

3.29

3.31

3.25

3.20

3.17

3.30

3.27

3.27

3.24

Poor

%

0.6

0.0

2.1

2.0

1.1

0.0

0.7

0.0

0.0

0.0

Fair

%

8.6

11.5

6.3

7.0

7.9

10.4

9.2

9.1

5.9

7.8

Good

%

56.1

48.2

50.0

55.0

60.5

62.5

50.0

54.5

60.8

60.7

Excellent

%

34.7

40.4

41.7

36.0

30.5

27.1

40.1

36.4

33.3

31.5
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Bookstore services and products (service area)

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

CNR

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

2.78

2.84

3.04

2.90

2.62

2.75

2.86

2.68

2.98

2.82

Poor

%

5.1

5.0

2.2

6.1

6.2

2.1

4.7

7.5

1.9

5.0

Fair

%

24.8

23.1

11.1

13.3

34.1

27.1

22.1

28.3

14.8

22.2

Good

%

56.7

54.8

66.7

65.3

51.5

64.6

55.7

52.8

66.7

58.4

Excellent

%

13.4

17.2

20.0

15.3

8.2

6.3

17.4

11.3

16.7

14.5
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Registration process (service area)

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

CNR

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

3.19

3.17

3.23

3.11

3.21

3.23

3.21

3.33

3.25

3.14

Poor

%

2.0

2.3

0.0

2.0

2.3

0.0

2.6

1.9

1.9

1.8

Fair

%

14.4

15.8

12.5

17.0

14.7

12.8

15.0

9.3

11.3

13.6

Good

%

46.3

45.0

52.1

49.0

43.1

51.1

41.2

42.6

47.2

53.5

Excellent

%

37.3

36.9

35.4

32.0

39.9

36.2

41.2

46.3

39.6

31.1
Back to top

Financial aid services (service area)

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

CNR

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

2.61

2.61

2.44

2.52

2.60

2.42

2.68

2.83

2.55

2.66

Poor

%

13.7

13.5

25.9

21.2

13.7

15.2

12.0

2.8

18.2

10.3

Fair

%

28.4

33.1

25.9

25.0

26.3

33.3

30.7

30.6

21.2

26.8

Good

%

41.1

32.3

25.9

34.6

45.9

45.5

34.7

47.2

48.5

49.5

Excellent

%

16.8

21.1

22.2

19.2

14.1

6.1

22.7

19.4

12.1

13.4
Back to top

Campus food services (service area)

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

CNR

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

2.41

2.32

2.19

2.53

2.35

2.42

2.49

2.62

2.47

2.47

Poor

%

15.2

19.0

15.6

10.9

17.5

12.9

13.5

13.5

6.3

12.9

Fair

%

35.5

37.3

53.1

29.7

32.7

41.9

37.1

21.6

56.3

33.1

Good

%

42.4

36.1

28.1

54.7

46.6

35.5

36.0

54.1

21.9

47.5

Excellent

%

7.0

7.6

3.1

4.7

3.1

9.7

13.5

10.8

15.6

6.5
Back to top

Campus health services (service area)

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

CNR

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

3.05

2.99

2.87

3.09

3.15

3.21

3.04

3.24

2.78

2.98

Poor

%

4.9

6.2

7.7

6.8

3.2

0.0

3.5

2.7

5.6

6.8

Fair

%

15.8

20.9

23.1

5.4

11.1

14.7

21.1

16.2

30.6

14.1

Good

%

48.5

40.7

43.6

59.5

53.0

50.0

43.0

35.1

44.4

53.1

Excellent

%

30.8

32.2

25.6

28.4

32.8

35.3

32.5

45.9

19.4

26.0
Back to top

Campus counseling (not career) svcs (service area)

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

CNR

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

2.98

3.04

3.00

2.90

2.91

3.13

2.94

3.30

3.08

2.94

Poor

%

6.0

4.1

0.0

10.0

10.5

0.0

3.2

0.0

7.7

5.9

Fair

%

16.7

20.4

18.2

10.0

10.5

25.0

25.8

10.0

23.1

14.7

Good

%

50.2

42.9

63.6

60.0

56.1

37.5

45.2

50.0

23.1

58.8

Excellent

%

27.0

32.7

18.2

20.0

22.8

37.5

25.8

40.0

46.2

20.6
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Business svcs/cashier/stdnt accts (service area)

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

CNR

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

2.73

2.68

2.48

2.78

2.73

2.59

2.71

2.95

2.69

2.81

Poor

%

6.6

6.5

12.9

10.3

6.3

8.1

5.7

0.0

5.1

6.4

Fair

%

25.1

31.6

35.5

17.6

24.3

32.4

30.2

21.6

28.2

16.0

Good

%

57.0

49.0

41.9

55.9

59.6

51.4

51.9

62.2

59.0

67.3

Excellent

%

11.3

12.9

9.7

16.2

9.8

8.1

12.3

16.2

7.7

10.3
Back to top

Residence life programs (service area)

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

CNR

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

2.61

2.75

2.15

2.70

2.51

2.28

2.72

2.72

2.65

2.65

Poor

%

8.8

7.8

15.0

5.4

10.9

16.7

8.3

12.0

8.7

4.1

Fair

%

33.1

29.1

55.0

35.1

36.2

44.4

26.7

20.0

30.4

33.8

Good

%

45.8

43.7

30.0

43.2

43.5

33.3

50.0

52.0

47.8

55.4

Excellent

%

12.2

19.4

0.0

16.2

9.4

5.6

15.0

16.0

13.0

6.8
Back to top

Opportunities for rec activities (service area)

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

CNR

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

3.29

3.49

3.12

3.32

3.21

3.53

3.30

3.24

3.44

3.17

Poor

%

1.6

1.9

2.9

1.5

1.3

3.3

1.0

2.9

2.1

1.3

Fair

%

9.2

6.2

8.8

9.1

12.4

0.0

7.8

2.9

4.2

13.4

Good

%

47.4

32.7

61.8

45.5

50.9

36.7

51.5

61.8

41.7

52.9

Excellent

%

41.8

59.3

26.5

43.9

35.5

60.0

39.8

32.4

52.1

32.5
Back to top

Opportunities for community svc (service area)

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

CNR

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

2.88

3.06

2.80

3.00

2.71

2.96

2.91

2.68

3.13

2.78

Poor

%

6.1

3.8

6.7

1.8

9.6

4.2

3.4

15.8

6.3

7.4

Fair

%

22.1

19.8

26.7

24.6

24.0

20.8

24.1

5.3

12.5

25.0

Good

%

48.9

42.7

46.7

45.6

52.1

50.0

50.6

73.7

43.8

50.0

Excellent

%

22.8

33.6

20.0

28.1

14.4

25.0

21.8

5.3

37.5

17.6
Back to top

Opps to dev leadership skills (service area)

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

CNR

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

3.08

3.20

2.77

3.06

2.94

3.23

3.12

2.77

3.22

3.14

Poor

%

2.7

1.3

4.5

1.4

5.3

0.0

0.9

11.5

2.2

1.3

Fair

%

16.8

17.8

22.7

20.8

17.2

7.7

17.1

26.9

15.2

13.1

Good

%

50.8

40.1

63.6

48.6

55.9

61.5

51.4

34.6

41.3

55.6

Excellent

%

29.8

40.8

9.1

29.2

21.6

30.8

30.6

26.9

41.3

30.1

Survey item #10(exact wording)
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Staff Responsiveness

Personal safety on campus (staff responsiveness)

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

CNR

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

2.80

2.87

2.62

2.95

2.70

3.05

2.89

2.73

2.87

2.75

Poor

%

7.4

6.5

9.5

0.0

11.3

0.0

4.9

13.3

0.0

8.4

Fair

%

23.7

22.1

38.1

23.7

24.5

20.0

26.2

6.7

26.1

21.7

Good

%

50.9

49.4

33.3

57.9

47.7

55.0

44.3

73.3

60.9

56.6

Excellent

%

18.0

22.1

19.0

18.4

16.6

25.0

24.6

6.7

13.0

13.3
Back to top

Univ planning & placement svcs (staff responsiveness)

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

CNR

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

2.99

2.88

2.64

2.88

3.03

3.17

3.02

3.00

3.27

2.98

Poor

%

3.5

3.0

18.2

5.9

3.8

5.6

0.0

9.1

4.5

1.1

Fair

%

18.2

22.7

18.2

20.6

15.7

5.6

20.9

18.2

9.1

22.0

Good

%

53.6

57.6

45.5

52.9

54.1

55.6

55.8

36.4

40.9

54.9

Excellent

%

24.6

16.7

18.2

20.6

26.4

33.3

23.3

36.4

45.5

22.0
Back to top

College/school/dept placement svcs (staff responsiveness)

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

CNR

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

3.07

3.23

3.07

3.03

2.91

3.44

3.04

3.13

3.47

2.83

Poor

%

3.7

1.1

13.3

0.0

5.2

0.0

3.5

0.0

0.0

9.1

Fair

%

15.1

8.7

6.7

25.6

20.9

3.1

17.5

6.7

6.3

18.2

Good

%

51.7

56.5

40.0

46.2

51.5

50.0

50.9

73.3

40.6

53.0

Excellent

%

29.5

33.7

40.0

28.2

22.4

46.9

28.1

20.0

53.1

19.7
Back to top

Library services (staff responsiveness)

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

CNR

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

3.24

3.29

3.30

3.23

3.23

3.05

3.30

3.18

3.07

3.25

Poor

%

0.9

0.5

0.0

1.3

0.7

0.0

0.8

0.0

2.2

1.7

Fair

%

11.6

13.0

12.5

10.0

10.6

20.0

12.3

15.6

13.3

8.3

Good

%

50.4

43.5

45.0

53.8

53.8

55.0

43.1

51.1

60.0

53.3

Excellent

%

37.2

43.0

42.5

35.0

34.9

25.0

43.8

33.3

24.4

36.7
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Bookstore services and products (staff responsiveness)

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

CNR

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

2.82

2.88

3.03

2.79

2.72

2.80

2.85

2.79

2.96

2.87

Poor

%

4.7

4.4

2.7

9.2

5.9

2.4

4.9

2.3

0.0

3.9

Fair

%

23.9

21.4

13.5

18.4

27.4

29.3

26.2

32.6

25.0

19.9

Good

%

55.7

55.5

62.2

56.6

55.8

53.7

47.5

48.8

54.2

61.9

Excellent

%

15.7

18.7

21.6

15.8

10.9

14.6

21.3

16.3

20.8

14.4
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Registration process (staff responsiveness)

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

CNR

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

3.06

3.17

3.00

3.08

3.05

3.23

2.95

3.19

2.92

3.01

Poor

%

3.5

2.6

9.4

1.6

3.8

0.0

4.9

3.1

0.0

4.6

Fair

%

17.0

14.8

15.6

20.6

16.9

11.4

24.3

6.3

27.0

14.4

Good

%

49.3

45.8

40.6

46.0

49.6

54.3

41.7

59.4

54.1

56.2

Excellent

%

30.1

36.8

34.4

31.7

29.7

34.3

29.1

31.3

18.9

24.8
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Financial aid services (staff responsiveness)

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

CNR

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

2.53

2.43

2.32

2.51

2.61

2.37

2.62

2.65

2.26

2.63

Poor

%

17.1

20.5

22.7

20.9

15.6

20.0

15.2

12.9

25.9

11.3

Fair

%

28.3

31.3

31.8

27.9

24.0

33.3

31.8

25.8

25.9

30.0

Good

%

38.6

33.0

36.4

30.2

44.1

36.7

28.8

45.2

44.4

43.8

Excellent

%

15.9

15.2

9.1

20.9

16.2

10.0

24.2

16.1

3.7

15.0
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Campus food services (staff responsiveness)

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

CNR

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

2.51

2.41

2.44

2.50

2.43

2.63

2.60

2.53

2.64

2.61

Poor

%

14.2

17.6

14.8

15.4

14.2

11.1

14.7

16.7

3.6

11.8

Fair

%

33.4

33.1

33.3

28.8

36.1

33.3

29.3

33.3

42.9

31.9

Good

%

40.2

39.7

44.4

46.2

42.1

37.0

37.3

30.0

39.3

39.5

Excellent

%

12.3

9.6

7.4

9.6

7.7

18.5

18.7

20.0

14.3

16.8
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Campus health services (staff responsiveness)

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

CNR

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

3.01

2.98

3.06

2.95

3.01

3.34

2.97

3.09

2.94

3.01

Poor

%

6.1

6.3

3.1

6.9

4.1

3.4

5.3

3.0

9.7

9.8

Fair

%

18.6

21.5

18.8

24.1

19.4

3.4

24.2

21.2

16.1

11.8

Good

%

43.4

39.9

46.9

36.2

47.5

48.3

38.9

39.4

45.2

45.8

Excellent

%

31.9

32.3

31.3

32.8

29.0

44.8

31.6

36.4

29.0

32.7
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Campus counsel (not career) svcs (staff responsiveness)

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

CNR

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

2.98

3.18

2.75

2.94

2.77

3.50

2.85

3.30

2.92

3.07

Poor

%

8.1

5.1

12.5

11.1

12.5

0.0

11.5

0.0

0.0

6.7

Fair

%

18.3

20.5

25.0

11.1

18.8

0.0

23.1

10.0

41.7

10.0

Good

%

41.1

25.6

37.5

50.0

47.9

50.0

34.6

50.0

25.0

53.3

Excellent

%

32.5

48.7

25.0

27.8

20.8

50.0

30.8

40.0

33.3

30.0
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Business svcs/cashier/stdnt accts (staff responsiveness)

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

CNR

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

2.62

2.54

2.13

2.69

2.69

2.52

2.59

2.77

2.45

2.70

Poor

%

11.0

12.7

26.1

9.6

10.6

15.2

9.8

6.5

12.1

8.5

Fair

%

27.0

35.1

34.8

28.8

21.2

27.3

32.6

22.6

30.3

22.3

Good

%

51.0

38.1

39.1

44.2

56.7

48.5

46.7

58.1

57.6

60.0

Excellent

%

11.0

14.2

.

17.3

11.5

9.1

10.9

12.9

0.0

9.2
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Residence life programs (staff responsiveness)

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

CNR

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

2.62

2.74

2.25

2.84

2.49

2.07

2.78

2.71

2.63

2.71

Poor

%

11.2

11.3

6.3

8.0

14.7

40.0

6.5

5.9

5.3

6.9

Fair

%

30.6

27.5

68.8

20.0

30.2

20.0

30.4

35.3

36.8

29.3

Good

%

43.1

37.5

18.8

52.0

46.6

33.3

41.3

41.2

47.4

50.0

Excellent

%

15.1

23.8

6.3

20.0

8.6

6.7

21.7

17.6

10.5

13.8

Survey item #10(exact wording)
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Financial Aid

Financial aid received?

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

CNR

CHASS

PAMS

TEXTILES

MANAGEMT

No

%

39.7

34.1

47.9

45.1

35.1

22.9

46.4

30.9

24.1

53.3

Yes

%

60.3

65.9

52.1

54.9

64.9

77.1

53.6

69.1

75.9

46.7
Survey item #17a (exact wording)
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Satisfaction with aid received

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

CNR

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

3.23

3.17

3.24

3.38

3.19

3.41

3.23

3.32

3.34

3.19

Very Dissatis

%

3.6

3.3

4.0

1.8

5.9

0.0

3.7

5.3

0.0

1.9

Mod. Dissatis

%

10.2

12.0

8.0

8.9

10.5

5.4

11.0

5.3

9.8

11.2

Mod. Satisfied

%

45.9

49.3

48.0

39.3

42.4

48.6

43.9

42.1

46.3

53.3

Very Satisfied

%

40.3

35.3

40.0

50.0

41.2

45.9

41.5

47.4

43.9

33.6
Survey item #17b (exact wording)
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NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

CNR

CHASS

PAMS

TEXTILES

MANAGEMT

The financial aid application process

27.2%

27.3%

22.2%

22.7%

24.7%

15.4%

28.1%

21.4%

23.5%

42.5%

The financial aid award package I received

32.5%

27.3%

33.3%

18.2%

44.4%

23.1%

40.6%

42.9%

23.5%

20.0%

Customer service skills of the reception staff

21.6%

21.8%

33.3%

13.6%

16.0%

30.8%

15.6%

28.6%

35.3%

27.5%

Customer service skills of the phone staff

7.1%

16.4%

0.0%

13.6%

4.9%

0.0%

6.3%

0.0%

5.9%

2.5%

Customer service skills of the advisor staff

11.7%

7.3%

11.1%

31.8%

9.9%

30.8%

9.4%

7.1%

11.8%

7.5%

Survey item #17c (exact wording)

For more information on the 2000 Graduating Senior Survey contact:
Dr. Nancy Whelchel, Associate Director for Survey Research
Office of Institutional Planning and Research
Box 7002
NCSU
Phone: (919) 515-4184
Email: Nancy_Whelchel@ncsu.edu

Posted: May, 2001

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