North Carolina State University
2008 Sophomore Student Survey:
College Comparisons
of Evaluations of Student Services

This document reports survey data on college differences in respondents' ratings of student services. Specifically, results are presented for perceptions of campus safety, assessments of academic services outside the classroom, and assessments of non-academic services and the associated staff. Survey results for all respondents are provided in "2008 Sophomore Student Survey: All Respondents." For information about the survey and analysis methods see "2008 Sophomore Student Survey: Introduction, Methods, and Student Demographic Profile." For exact question wording, see the survey instrument, or click on the "Q" in the table headers below.

Campus Safety | Services Outside the Classroom | Non-Academic Service Areas | Financial Aid Services


Q Campus Safety
Campus taken sufficient steps to ensure safety NCSU College/School
CALS CED CHASS CNR COE COM COT Design FYC PAMS
Yes % 80.9 81.9 83.0 77.1 78.8 81.8 82.1 87.8 70.5 85.7 80.6
No % 7.4 7.9 5.7 9.4 11.5 5.3 5.6 6.1 18.2 7.1 5.6
Not sure % 11.7 10.2 11.3 13.5 9.6 12.8 12.3 6.1 11.4 7.1 13.9
Total N 1342 254 53 245 52 374 179 49 44 56 36
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Q Rating of Services Outside the Classroom
Length of orientation session NCSU CALS CED CHASS CNR COE COM COT Design FYC PAMS
Mean 2.70 2.64 2.76 2.58 2.69 2.74 2.80 2.67 2.66 2.83 2.65
4: Excellent % 10.9 9.7 12.2 8.0 18.8 11.6 11.4 6.7 10.5 14.8 14.7
3: Good % 55.8 54.2 59.2 52.4 41.7 57.3 63.3 60.0 52.6 57.4 50.0
2: Fair % 25.4 26.7 20.4 29.7 29.2 24.7 19.6 26.7 28.9 24.1 20.6
1: Poor % 7.9 9.3 8.2 9.9 10.4 6.4 5.7 6.7 7.9 3.7 14.7
Total N 1202 236 49 212 48 328 158 45 38 54 34


Quality of orientation programs NCSU CALS CED CHASS CNR COE COM COT Design FYC PAMS
Mean 2.72 2.79 2.82 2.60 2.71 2.71 2.76 2.80 2.53 2.85 2.71
4: Excellent % 10.5 9.9 12.2 7.6 16.7 11.7 9.5 8.9 7.9 14.8 11.8
3: Good % 55.7 62.7 59.2 51.7 47.9 52.1 60.1 64.4 47.4 55.6 52.9
2: Fair % 29.3 24.0 26.5 34.1 25.0 31.9 27.2 24.4 34.2 29.6 29.4
1: Poor % 4.5 3.4 2.0 6.6 10.4 4.2 3.2 2.2 10.5 . 5.9
Total N 1202 233 49 211 48 332 158 45 38 54 34


Helpfulness of orientation staff NCSU CALS CED CHASS CNR COE COM COT Design FYC PAMS
Mean 3.08 3.09 3.22 3.00 3.21 3.04 3.17 3.11 2.92 3.19 3.06
4: Excellent % 26.8 28.8 34.7 23.1 31.9 24.8 29.7 20.0 26.3 27.8 32.4
3: Good % 56.1 52.8 53.1 56.1 57.4 56.6 58.9 71.1 47.4 63.0 41.2
2: Fair % 15.5 17.6 12.2 17.9 10.6 16.5 10.1 8.9 18.4 9.3 26.5
1: Poor % 1.7 0.9 . 2.8 . 2.1 1.3 . 7.9 . .
Total N 1197 233 49 212 47 327 158 45 38 54 34


Orientations accomodations NCSU CALS CED CHASS CNR COE COM COT Design FYC PAMS
Mean 2.80 2.81 3.00 2.67 2.91 2.78 2.84 2.88 2.71 2.91 2.79
4: Excellent % 14.1 14.1 29.8 10.6 23.9 13.5 11.8 9.5 10.5 18.9 20.6
3: Good % 54.6 56.8 40.4 50.0 47.8 54.5 62.7 71.4 57.9 52.8 38.2
2: Fair % 28.0 25.2 29.8 35.6 23.9 28.2 23.5 16.7 23.7 28.3 41.2
1: Poor % 3.2 3.8 . 3.8 4.3 3.8 2.0 2.4 7.9 . .
Total N 1174 234 47 208 46 319 153 42 38 53 34


Overall effectiveness of orientation NCSU CALS CED CHASS CNR COE COM COT Design FYC PAMS
Mean 2.82 2.88 2.84 2.67 2.94 2.81 2.87 2.84 2.63 2.98 2.76
4: Excellent % 14.2 14.9 16.3 10.8 22.9 15.2 14.4 4.4 10.5 18.5 14.7
3: Good % 57.7 61.7 55.1 52.4 54.2 55.6 61.3 75.6 57.9 61.1 47.1
2: Fair % 23.7 20.0 24.5 30.2 16.7 24.6 21.3 20.0 15.8 20.4 38.2
1: Poor % 4.4 3.4 4.1 6.6 6.3 4.6 3.1 . 15.8 . .
Total N 1204 235 49 212 48 329 160 45 38 54 34


Access to advisor NCSU CALS CED CHASS CNR COE COM COT Design FYC PAMS
Mean 3.00 3.12 3.34 2.93 3.17 3.12 2.35 3.06 2.66 3.52 3.20
4: Excellent % 32.4 35.9 47.2 28.4 37.0 36.1 10.6 28.0 25.0 64.3 34.3
3: Good % 42.3 44.5 39.6 44.4 44.4 44.5 35.9 54.0 27.3 23.2 51.4
2: Fair % 18.2 14.8 13.2 18.5 16.7 14.8 31.8 14.0 36.4 12.5 14.3
1: Poor % 7.1 4.7 . 8.6 1.9 4.6 21.8 4.0 11.4 . .
Total N 1332 256 53 243 54 371 170 50 44 56 35


Sufficient time with advisor NCSU CALS CED CHASS CNR COE COM COT Design FYC PAMS
Mean 2.91 3.06 3.25 2.81 3.02 2.97 2.40 2.96 2.55 3.56 2.94
4: Excellent % 30.4 36.2 39.6 25.1 31.5 33.2 11.2 30.0 20.5 65.5 31.4
3: Good % 38.1 39.0 47.2 38.7 42.6 37.3 36.7 44.0 34.1 27.3 37.1
2: Fair % 23.0 19.3 11.3 28.4 22.2 22.3 32.5 18.0 25.0 5.5 25.7
1: Poor % 8.4 5.5 1.9 7.8 3.7 7.1 19.5 8.0 20.5 1.8 5.7
Total N 1324 254 53 243 54 367 169 50 44 55 35


Accurate info on degree reqs/course sequencing NCSU CALS CED CHASS CNR COE COM COT Design FYC PAMS
Mean 2.99 3.07 3.17 2.80 3.00 3.14 2.76 2.98 2.73 3.24 2.94
4: Excellent % 33.1 37.2 39.6 27.6 29.6 36.9 21.3 30.0 25.0 49.1 42.9
3: Good % 39.8 39.1 39.6 36.6 44.4 43.9 42.0 40.0 34.1 34.5 20.0
2: Fair % 20.2 17.0 18.9 23.9 22.2 15.4 28.4 28.0 29.5 7.3 25.7
1: Poor % 6.9 6.7 1.9 11.9 3.7 3.8 8.3 2.0 11.4 9.1 11.4
Total N 1325 253 53 243 54 369 169 50 44 55 35


Advisor knowledge of policies/procedures NCSU CALS CED CHASS CNR COE COM COT Design FYC PAMS
Mean 2.99 3.00 3.21 2.82 2.96 3.14 2.81 3.00 2.55 3.31 3.09
4: Excellent % 28.1 30.8 34.6 20.7 25.9 34.4 16.7 22.0 11.4 50.9 34.3
3: Good % 48.1 44.0 53.8 50.2 46.3 47.7 54.2 58.0 47.7 32.7 42.9
2: Fair % 18.7 20.0 9.6 19.4 25.9 15.7 22.6 18.0 25.0 12.7 20.0
1: Poor % 5.2 5.2 1.9 9.7 1.9 2.2 6.5 2.0 15.9 3.6 2.9
Total N 1308 250 52 237 54 363 168 50 44 55 35


Academic advising services overall NCSU CALS CED CHASS CNR COE COM COT Design FYC PAMS
Mean 2.94 3.03 3.26 2.83 3.07 3.06 2.45 2.90 2.59 3.36 3.06
4: Excellent % 28.2 32.9 43.4 22.5 31.5 31.6 10.1 22.0 22.7 54.5 28.6
3: Good % 43.5 43.5 39.6 44.3 46.3 46.5 40.5 48.0 31.8 30.9 51.4
2: Fair % 22.1 17.3 17.0 27.0 20.4 18.4 33.9 28.0 27.3 10.9 17.1
1: Poor % 6.3 6.3 . 6.1 1.9 3.5 15.5 2.0 18.2 3.6 2.9
Total N 1328 255 53 244 54 370 168 50 44 55 35


Academic assistance in writing NCSU CALS CED CHASS CNR COE COM COT Design FYC PAMS
Mean 3.03 2.98 3.00 2.95 3.16 3.02 3.04 3.11 2.83 3.21 3.38
4: Excellent % 23.0 17.8 25.0 26.8 31.6 22.6 19.6 31.6 8.3 28.6 37.5
3: Good % 59.2 63.3 50.0 48.2 52.6 59.4 66.1 47.4 75.0 64.3 62.5
2: Fair % 15.3 17.8 25.0 17.9 15.8 15.1 12.5 21.1 8.3 7.1 .
1: Poor % 2.5 1.1 . 7.1 . 2.8 1.8 . 8.3 . .
Total N 404 90 16 56 19 106 56 19 12 14 16


Academic assistance in reading NCSU CALS CED CHASS CNR COE COM COT Design FYC PAMS
Mean 2.92 2.84 2.63 2.91 3.20 2.88 2.89 3.20 2.83 3.08 3.18
4: Excellent % 17.7 12.5 12.5 21.3 40.0 18.7 8.7 30.0 16.7 25.0 18.2
3: Good % 59.4 60.9 50.0 53.2 40.0 54.9 73.9 60.0 66.7 58.3 81.8
2: Fair % 19.7 25.0 25.0 21.3 20.0 22.0 15.2 10.0 . 16.7 .
1: Poor % 3.2 1.6 12.5 4.3 . 4.4 2.2 . 16.7 . .
Total N 310 64 8 47 15 91 46 10 6 12 11


Academic assistance in mathematics NCSU CALS CED CHASS CNR COE COM COT Design FYC PAMS
Mean 3.10 3.06 3.12 3.01 3.21 3.13 3.07 3.44 2.72 2.90 3.39
4: Excellent % 30.9 28.9 28.0 27.5 32.1 34.4 23.6 56.3 22.2 13.8 43.5
3: Good % 51.5 50.8 56.0 52.5 57.1 47.3 63.9 31.3 44.4 65.5 52.2
2: Fair % 14.2 18.0 16.0 13.8 10.7 15.1 8.3 12.5 16.7 17.2 4.3
1: Poor % 3.4 2.3 . 6.3 . 3.2 4.2 . 16.7 3.4 .
Total N 621 128 25 80 28 186 72 32 18 29 23


Academic assistance in study skills NCSU CALS CED CHASS CNR COE COM COT Design FYC PAMS
Mean 2.93 2.86 2.75 2.84 3.17 2.93 2.93 3.27 2.75 2.95 3.14
4: Excellent % 20.7 20.5 16.7 18.0 33.3 22.4 14.5 33.3 12.5 15.0 28.6
3: Good % 55.2 50.0 50.0 50.0 50.0 53.3 65.5 60.0 62.5 65.0 64.3
2: Fair % 20.4 24.4 25.0 30.0 16.7 19.6 18.2 6.7 12.5 20.0 .
1: Poor % 3.7 5.1 8.3 2.0 . 4.7 1.8 . 12.5 . 7.1
Total N 377 78 12 50 18 107 55 15 8 20 14


Academic assistance in foreign language NCSU CALS CED CHASS CNR COE COM COT Design FYC PAMS
Mean 2.90 2.86 2.88 2.90 3.33 2.93 2.78 2.90 2.80 2.82 3.29
4: Excellent % 21.3 18.0 25.0 25.0 41.7 20.0 14.8 20.0 20.0 27.3 28.6
3: Good % 53.1 54.0 37.5 48.3 50.0 56.7 55.6 50.0 60.0 45.5 71.4
2: Fair % 19.9 24.0 37.5 18.3 8.3 20.0 22.2 30.0 . 9.1 .
1: Poor % 5.8 4.0 . 8.3 . 3.3 7.4 . 20.0 18.2 .
Total N 277 50 8 60 12 60 54 10 5 11 7


Academic assistance in computer science NCSU CALS CED CHASS CNR COE COM COT Design FYC PAMS
Mean 2.92 2.94 2.75 3.00 3.27 2.79 3.03 3.25 2.80 3.10 2.92
4: Excellent % 21.4 21.2 16.7 22.9 36.4 20.2 17.9 33.3 20.0 20.0 23.1
3: Good % 54.2 55.8 41.7 57.1 54.5 47.9 66.7 58.3 60.0 70.0 53.8
2: Fair % 19.2 19.2 41.7 17.1 9.1 22.7 15.4 8.3 . 10.0 15.4
1: Poor % 5.2 3.8 . 2.9 . 9.2 . . 20.0 . 7.7
Total N 308 52 12 35 11 119 39 12 5 10 13


Academic assistance in science NCSU CALS CED CHASS CNR COE COM COT Design FYC PAMS
Mean 3.09 3.15 2.86 3.02 3.19 3.04 3.10 3.17 2.83 3.13 3.20
4: Excellent % 30.2 35.6 22.7 25.0 29.6 29.1 20.8 33.3 16.7 30.4 36.0
3: Good % 52.4 48.0 50.0 55.0 59.3 50.8 70.8 50.0 50.0 52.2 52.0
2: Fair % 13.6 11.9 18.2 16.7 11.1 15.1 6.3 16.7 33.3 17.4 8.0
1: Poor % 3.9 4.5 9.1 3.3 . 5.0 2.1 . . . 4.0
Total N 597 177 22 60 27 179 48 30 6 23 25


Academic help services overall NCSU CALS CED CHASS CNR COE COM COT Design FYC PAMS
Mean 2.99 3.02 2.92 2.99 3.10 2.96 3.00 3.24 2.59 2.78 3.17
4: Excellent % 20.7 20.4 26.9 25.6 27.6 18.9 10.8 41.2 11.8 12.5 25.0
3: Good % 59.3 61.3 42.3 51.2 55.2 59.7 78.4 41.2 47.1 59.4 66.7
2: Fair % 18.2 17.7 26.9 19.5 17.2 19.4 10.8 17.6 29.4 21.9 8.3
1: Poor % 1.8 0.6 3.8 3.7 . 1.9 . . 11.8 6.3 .
Total N 705 181 26 82 29 206 74 34 17 32 24


Library hours of operation NCSU CALS CED CHASS CNR COE COM COT Design FYC PAMS
Mean 3.67 3.69 3.68 3.69 3.70 3.67 3.57 3.71 3.55 3.72 3.79
4: Excellent % 68.6 71.0 67.9 69.9 75.5 68.5 59.0 70.8 61.9 73.6 78.8
3: Good % 29.8 27.0 32.1 29.2 20.8 29.8 39.3 29.2 33.3 24.5 21.2
2: Fair % 1.4 2.0 . 0.4 1.9 1.7 1.7 . 2.4 1.9 .
1: Poor % 0.2 . . 0.4 1.9 . . . 2.4 . .
Total N 1299 252 53 236 53 356 173 48 42 53 33


Staff responsiveness NCSU CALS CED CHASS CNR COE COM COT Design FYC PAMS
Mean 3.30 3.34 3.31 3.33 3.28 3.33 3.22 3.33 3.11 3.27 3.29
4: Excellent % 40.8 44.4 37.8 43.5 38.3 41.8 33.6 41.9 27.0 42.2 46.4
3: Good % 49.6 46.3 55.6 47.0 53.2 49.6 55.9 48.8 59.5 44.4 39.3
2: Fair % 8.6 8.4 6.7 8.0 6.4 8.2 9.9 9.3 10.8 11.1 10.7
1: Poor % 1.0 0.9 . 1.5 2.1 0.4 0.7 . 2.7 2.2 3.6
Total N 1091 214 45 200 47 280 152 43 37 45 28


Access to databases and collections NCSU CALS CED CHASS CNR COE COM COT Design FYC PAMS
Mean 3.43 3.46 3.41 3.47 3.37 3.44 3.34 3.49 3.28 3.35 3.53
4: Excellent % 47.8 53.5 41.2 49.8 47.1 48.6 38.0 51.1 35.0 47.1 56.3
3: Good % 47.3 39.1 58.8 48.5 43.1 46.5 58.3 46.8 57.5 41.2 40.6
2: Fair % 4.6 7.0 . 0.9 9.8 4.8 3.7 2.1 7.5 11.8 3.1
1: Poor % 0.2 0.4 . 0.9 . . . . . . .
Total N 1240 243 51 231 51 331 163 47 40 51 32


Training to use library NCSU CALS CED CHASS CNR COE COM COT Design FYC PAMS
Mean 2.95 3.04 3.10 2.89 2.91 2.94 2.85 3.17 2.76 3.02 2.89
4: Excellent % 27.9 29.9 37.5 24.9 31.9 28.7 21.7 31.7 21.1 30.4 39.3
3: Good % 45.8 48.1 40.0 46.8 36.2 44.3 49.3 53.7 47.4 47.8 25.0
2: Fair % 19.6 18.6 17.5 21.0 23.4 19.9 21.1 14.6 18.4 15.2 21.4
1: Poor % 6.6 3.5 5.0 7.3 8.5 7.2 7.9 . 13.2 6.5 14.3
Total N 1135 231 40 205 47 307 152 41 38 46 28


Library services overall NCSU CALS CED CHASS CNR COE COM COT Design FYC PAMS
Mean 3.41 3.43 3.43 3.41 3.43 3.42 3.34 3.48 3.30 3.34 3.38
4: Excellent % 44.5 47.0 43.4 45.6 50.9 45.6 37.6 47.9 37.5 41.5 44.1
3: Good % 51.5 49.4 56.6 50.2 41.5 50.7 59.0 52.1 55.0 50.9 50.0
2: Fair % 3.9 3.6 . 3.8 7.5 3.7 3.5 . 7.5 7.5 5.9
1: Poor % 0.1 . . 0.4 . . . . . . .
Total N 1291 251 53 237 53 349 173 48 40 53 34


Access to the Internet NCSU CALS CED CHASS CNR COE COM COT Design FYC PAMS
Mean 3.57 3.51 3.54 3.53 3.43 3.66 3.55 3.58 3.45 3.57 3.69
4: Excellent % 61.0 54.9 55.8 57.3 54.7 70.7 57.6 62.0 54.5 58.9 71.4
3: Good % 35.0 41.2 42.3 38.5 35.8 25.3 39.5 34.0 38.6 39.3 25.7
2: Fair % 3.6 3.5 1.9 4.2 7.5 3.5 2.8 4.0 4.5 1.8 2.9
1: Poor % 0.4 0.4 . . 1.9 0.5 . . 2.3 . .
Total N 1336 255 52 239 53 375 177 50 44 56 35


Hrs of op for comp center labs and help NCSU CALS CED CHASS CNR COE COM COT Design FYC PAMS
Mean 3.43 3.42 3.45 3.43 3.33 3.48 3.38 3.48 3.09 3.59 3.49
4: Excellent % 49.3 48.7 47.7 49.8 41.7 52.7 43.9 47.8 37.2 61.2 54.3
3: Good % 45.3 46.0 50.0 44.9 50.0 43.1 50.3 52.2 39.5 36.7 40.0
2: Fair % 4.8 4.5 2.3 4.3 8.3 3.9 5.8 . 18.6 2.0 5.7
1: Poor % 0.6 0.9 . 1.0 . 0.3 . . 4.7 . .
Total N 1206 224 44 207 48 355 155 46 43 49 35


Access to up-to-date facilities NCSU CALS CED CHASS CNR COE COM COT Design FYC PAMS
Mean 3.41 3.38 3.29 3.41 3.35 3.49 3.36 3.46 3.26 3.41 3.55
4: Excellent % 48.0 44.8 37.5 46.4 50.0 54.1 42.0 50.0 44.2 47.1 60.6
3: Good % 45.8 49.0 54.2 48.2 34.6 40.9 52.2 45.8 44.2 47.1 33.3
2: Fair % 5.7 5.8 8.3 4.9 15.4 4.8 5.1 4.2 4.7 5.9 6.1
1: Poor % 0.6 0.4 . 0.4 . 0.3 0.6 . 7.0 . .
Total N 1254 241 48 224 52 357 157 48 43 51 33


Access to trained staff for help NCSU CALS CED CHASS CNR COE COM COT Design FYC PAMS
Mean 3.13 3.15 3.15 3.13 3.00 3.10 3.18 3.32 2.98 3.06 3.23
4: Excellent % 32.7 34.9 26.8 29.8 23.3 32.4 33.6 39.5 31.7 37.3 40.0
3: Good % 49.4 47.8 61.0 53.6 53.5 47.3 53.1 52.6 41.5 35.3 46.7
2: Fair % 16.0 14.8 12.2 16.0 23.3 18.6 11.2 7.9 19.5 23.5 10.0
1: Poor % 1.9 2.4 . 0.6 . 1.7 2.1 . 7.3 3.9 3.3
Total N 1073 209 41 181 43 296 143 38 41 51 30


Technology training classes NCSU CALS CED CHASS CNR COE COM COT Design FYC PAMS
Mean 3.14 3.33 3.11 3.05 3.10 3.10 3.19 3.25 2.83 3.14 3.04
4: Excellent % 33.3 42.0 25.0 28.6 25.8 32.5 32.7 37.5 23.3 42.9 36.0
3: Good % 49.6 49.6 60.7 50.9 58.1 48.1 54.8 50.0 40.0 35.7 40.0
2: Fair % 14.7 7.6 14.3 17.9 16.1 16.0 11.5 12.5 33.3 14.3 16.0
1: Poor % 2.4 0.8 . 2.7 . 3.4 1.0 . 3.3 7.1 8.0
Total N 781 131 28 112 31 268 104 24 30 28 25


Technology services overall NCSU CALS CED CHASS CNR COE COM COT Design FYC PAMS
Mean 3.34 3.33 3.33 3.30 3.35 3.42 3.30 3.38 3.17 3.28 3.29
4: Excellent % 38.9 38.9 34.6 34.8 40.4 46.1 31.9 39.6 33.3 33.3 40.0
3: Good % 56.3 55.1 63.5 60.8 53.8 49.6 65.7 58.3 52.4 61.1 48.6
2: Fair % 4.7 6.1 1.9 4.4 5.8 4.0 2.4 2.1 11.9 5.6 11.4
1: Poor % 0.2 . . . . 0.3 . . 2.4 . .
Total N 1294 247 52 227 52 371 166 48 42 54 35


Opportunity for career assistance NCSU CALS CED CHASS CNR COE COM COT Design FYC PAMS
Mean 3.08 3.16 3.21 2.89 3.31 3.10 3.04 3.17 3.04 3.15 2.89
4: Excellent % 27.6 34.1 21.2 22.1 38.9 29.2 23.9 30.6 17.4 25.6 7.1
3: Good % 55.6 50.2 78.8 50.0 52.8 53.9 59.0 55.6 69.6 64.1 78.6
2: Fair % 14.4 13.3 . 22.8 8.3 14.4 14.9 13.9 13.0 10.3 10.7
1: Poor % 2.4 2.4 . 5.1 . 2.5 2.2 . . . 3.6
Total N 960 211 33 136 36 284 134 36 23 39 28


Info. on internships/co-op/other NCSU CALS CED CHASS CNR COE COM COT Design FYC PAMS
Mean 3.06 3.16 3.06 2.80 3.20 3.16 3.01 3.20 2.73 3.07 2.80
4: Excellent % 29.9 36.5 20.6 19.4 43.5 34.9 23.8 30.0 15.2 26.8 20.0
3: Good % 49.7 44.8 67.6 48.4 37.0 48.4 56.5 62.5 48.5 53.7 53.3
2: Fair % 16.8 16.5 8.8 25.2 15.2 14.1 16.3 5.0 30.3 19.5 13.3
1: Poor % 3.7 2.2 2.9 7.1 4.3 2.6 3.4 2.5 6.1 . 13.3
Total N 1068 230 34 155 46 312 147 40 33 41 30


Resources to explore career options NCSU CALS CED CHASS CNR COE COM COT Design FYC PAMS
Mean 3.05 3.14 3.21 2.82 3.11 3.12 3.01 3.00 2.79 3.10 2.93
4: Excellent % 28.5 35.6 23.7 18.9 40.9 32.3 25.3 26.3 10.3 23.8 20.0
3: Good % 50.8 46.7 73.7 50.3 31.8 49.3 54.8 47.4 62.1 61.9 56.7
2: Fair % 17.5 13.8 2.6 25.2 25.0 16.7 15.1 26.3 24.1 14.3 20.0
1: Poor % 3.2 4.0 . 5.7 2.3 1.7 4.8 . 3.4 . 3.3
Total N 1039 225 38 159 44 288 146 38 29 42 30


Info. avail through computers/Internet NCSU CALS CED CHASS CNR COE COM COT Design FYC PAMS
Mean 3.10 3.18 3.26 2.90 3.26 3.11 3.14 3.21 2.83 3.11 2.97
4: Excellent % 30.1 34.5 25.6 20.1 44.7 31.0 32.2 36.8 16.7 28.3 21.9
3: Good % 52.7 51.3 74.4 55.5 38.3 50.3 53.7 47.4 60.0 54.3 59.4
2: Fair % 14.3 11.6 . 18.9 14.9 17.3 10.1 15.8 13.3 17.4 12.5
1: Poor % 2.9 2.6 . 5.5 2.1 1.3 4.0 . 10.0 . 6.3
Total N 1083 232 39 164 47 306 149 38 30 46 32


Career-related services overall NCSU CALS CED CHASS CNR COE COM COT Design FYC PAMS
Mean 3.04 3.14 3.12 2.81 3.15 3.09 3.01 3.12 2.77 3.09 2.88
4: Excellent % 24.6 32.1 16.7 15.9 41.3 26.9 21.7 24.4 12.9 22.7 9.4
3: Good % 56.8 52.1 81.0 53.5 37.0 56.4 60.5 63.4 58.1 63.6 71.9
2: Fair % 16.2 13.7 . 26.5 17.4 15.4 15.1 12.2 22.6 13.6 15.6
1: Poor % 2.4 2.1 2.4 4.1 4.3 1.3 2.6 . 6.5 . 3.1
Total N 1104 234 42 170 46 312 152 41 31 44 32


Avail of books/supplies at bookstore NCSU CALS CED CHASS CNR COE COM COT Design FYC PAMS
Mean 3.10 3.14 3.15 3.06 2.92 3.16 3.06 3.06 2.88 3.10 3.03
4: Excellent % 29.5 30.3 26.9 27.7 30.8 34.7 23.4 25.5 19.0 30.6 32.4
3: Good % 53.3 55.7 61.5 54.5 38.5 48.6 61.4 55.3 57.1 49.0 47.1
2: Fair % 14.4 11.5 11.5 14.5 23.1 14.7 12.9 19.1 16.7 20.4 11.8
1: Poor % 2.7 2.5 . 3.4 7.7 1.9 2.3 . 7.1 . 8.8
Total N 1286 244 52 235 52 360 171 47 42 49 34


Virtual Advising Center Web site NCSU CALS CED CHASS CNR COE COM COT Design FYC PAMS
Mean 3.03 3.10 3.14 2.96 2.93 3.02 2.97 3.16 2.78 3.10 3.11
4: Excellent % 20.9 25.3 28.6 18.7 17.9 19.3 14.7 25.0 16.7 26.7 31.6
3: Good % 62.5 59.6 60.0 62.7 64.3 64.4 67.6 68.8 50.0 56.7 47.4
2: Fair % 14.9 14.4 8.6 14.2 10.7 15.8 17.6 3.1 27.8 16.7 21.1
1: Poor % 1.7 0.7 2.9 4.5 7.1 0.5 . 3.1 5.6 . .
Total N 746 146 35 134 28 202 102 32 18 30 19
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Q Evaluation of Non-Academic Service Areas
Service Area: Registration Process NCSU CALS CED CHASS CNR COE COM COT Design FYC PAMS
Mean 3.06 3.06 3.04 3.04 3.00 3.09 3.05 3.17 2.78 3.14 3.21
4: Excellent % 25.2 23.8 20.0 26.9 24.0 25.4 22.0 28.6 17.1 30.6 46.4
3: Good % 58.7 59.5 68.9 53.9 56.0 60.6 64.0 60.0 53.7 57.1 32.1
2: Fair % 13.2 15.4 6.7 15.0 16.0 11.7 11.3 11.4 19.5 8.2 17.9
1: Poor % 2.9 1.3 4.4 4.1 4.0 2.3 2.7 . 9.8 4.1 3.6
Total N 1125 227 45 193 50 307 150 35 41 49 28


Service Area: Financial Aid Application/Award NCSU CALS CED CHASS CNR COE COM COT Design FYC PAMS
Mean 3.05 3.04 3.15 2.99 3.09 3.07 3.10 2.96 2.53 3.32 3.15
4: Excellent % 29.8 29.6 30.0 31.1 29.4 28.6 26.7 25.0 16.7 48.4 45.0
3: Good % 50.9 50.9 55.0 44.4 55.9 55.3 60.0 54.2 40.0 35.5 30.0
2: Fair % 13.4 13.8 15.0 16.3 8.8 10.6 10.0 12.5 23.3 16.1 20.0
1: Poor % 5.9 5.7 . 8.1 5.9 5.5 3.3 8.3 20.0 . 5.0
Total N 762 159 40 135 34 199 90 24 30 31 20


Service Area: Financial Aid Disbursement NCSU CALS CED CHASS CNR COE COM COT Design FYC PAMS
Mean 3.05 3.09 3.03 2.97 3.15 3.09 3.07 3.00 2.50 3.33 2.94
4: Excellent % 29.7 32.4 23.5 32.3 30.3 27.9 26.8 27.3 9.1 48.1 33.3
3: Good % 51.0 48.5 58.8 42.7 57.6 57.4 57.3 45.5 45.5 37.0 38.9
2: Fair % 14.1 14.7 14.7 14.5 9.1 10.9 12.2 27.3 31.8 14.8 16.7
1: Poor % 5.3 4.4 2.9 10.5 3.0 3.8 3.7 . 13.6 . 11.1
Total N 681 136 34 124 33 183 82 22 22 27 18


Service Area: Food Services NCSU CALS CED CHASS CNR COE COM COT Design FYC PAMS
Mean 2.66 2.69 2.71 2.62 2.72 2.70 2.77 2.75 2.12 2.57 2.53
4: Excellent % 15.4 18.7 15.6 12.7 18.0 14.0 19.9 11.4 4.8 13.0 21.9
3: Good % 47.2 43.9 48.9 47.8 50.0 50.8 47.3 56.8 33.3 43.5 34.4
2: Fair % 25.7 24.8 26.7 28.8 18.0 26.1 22.6 27.3 31.0 30.4 18.8
1: Poor % 11.6 12.6 8.9 10.7 14.0 9.1 10.3 4.5 31.0 13.0 25.0
Total N 1169 230 45 205 50 329 146 44 42 46 32


Service Area: Health Services NCSU CALS CED CHASS CNR COE COM COT Design FYC PAMS
Mean 3.17 3.19 3.22 3.11 3.07 3.20 3.22 3.22 2.97 3.21 3.00
4: Excellent % 36.2 39.8 32.6 36.3 34.1 36.1 36.8 31.7 22.2 41.7 27.3
3: Good % 47.6 40.8 58.7 45.3 46.3 49.4 50.7 58.5 52.8 41.7 50.0
2: Fair % 13.3 17.9 6.5 11.9 12.2 12.5 10.5 9.8 25.0 12.5 18.2
1: Poor % 2.9 1.5 2.2 6.5 7.3 1.9 2.0 . . 4.2 4.5
Total N 1051 201 46 201 41 263 152 41 36 48 22


Service Area: Counseling (personal) NCSU CALS CED CHASS CNR COE COM COT Design FYC PAMS
Mean 3.16 3.11 3.00 3.32 3.05 3.16 3.07 2.83 2.86 3.13 3.50
4: Excellent % 31.0 29.6 11.1 42.3 26.3 31.0 26.2 8.3 14.3 26.7 50.0
3: Good % 56.2 54.9 77.8 50.0 57.9 56.0 57.1 75.0 71.4 60.0 50.0
2: Fair % 10.0 12.7 11.1 5.1 10.5 11.0 14.3 8.3 . 13.3 .
1: Poor % 2.8 2.8 . 2.6 5.3 2.0 2.4 8.3 14.3 . .
Total N 361 71 9 78 19 100 42 12 7 15 8


Service Area: Business Services/Cashier NCSU CALS CED CHASS CNR COE COM COT Design FYC PAMS
Mean 3.06 3.08 3.23 3.03 3.00 3.08 3.11 3.07 2.85 2.92 3.08
4: Excellent % 24.0 25.7 27.5 23.5 21.4 24.6 25.0 26.7 14.8 15.4 24.0
3: Good % 60.2 58.3 67.5 60.8 57.1 58.9 62.9 53.3 63.0 64.1 64.0
2: Fair % 13.9 14.4 5.0 11.1 21.4 16.1 10.5 20.0 14.8 17.9 8.0
1: Poor % 1.9 1.6 . 4.6 . 0.4 1.6 . 7.4 2.6 4.0
Total N 915 187 40 153 42 248 124 30 27 39 25


Service Area: Residence Life Programs NCSU CALS CED CHASS CNR COE COM COT Design FYC PAMS
Mean 2.95 2.98 3.02 2.95 2.77 2.87 3.07 3.16 2.78 3.00 3.04
4: Excellent % 22.8 22.6 23.8 23.1 19.1 21.6 25.5 34.2 11.1 21.4 28.0
3: Good % 53.9 56.5 57.1 53.1 46.8 50.4 57.3 50.0 63.9 59.5 52.0
2: Fair % 18.9 17.5 16.7 19.4 25.5 21.6 16.4 13.2 16.7 16.7 16.0
1: Poor % 4.4 3.4 2.4 4.4 8.5 6.4 0.9 2.6 8.3 2.4 4.0
Total N 927 177 42 160 47 250 110 38 36 42 25


Service Area: Opps in ex-curr activities NCSU CALS CED CHASS CNR COE COM COT Design FYC PAMS
Mean 3.17 3.24 3.43 3.13 3.16 3.09 3.18 3.23 2.97 3.21 3.17
4: Excellent % 33.2 39.2 47.7 30.3 30.2 29.1 31.3 37.2 25.7 37.2 36.7
3: Good % 52.4 47.6 47.7 54.5 55.8 53.1 57.3 48.8 51.4 53.5 46.7
2: Fair % 12.3 11.3 4.5 13.1 14.0 15.6 9.3 14.0 17.1 2.3 13.3
1: Poor % 2.1 1.9 . 2.0 . 2.2 2.0 . 5.7 7.0 3.3
Total N 1073 212 44 198 43 275 150 43 35 43 30


Service Area: Opps. in Commun Serv Projs NCSU CALS CED CHASS CNR COE COM COT Design FYC PAMS
Mean 3.02 3.18 3.39 3.00 3.12 2.87 2.97 3.12 2.55 2.97 3.17
4: Excellent % 29.5 38.0 44.7 30.2 33.3 21.6 22.1 28.6 9.7 36.1 41.4
3: Good % 47.8 44.8 50.0 46.2 48.5 47.6 57.3 54.8 51.6 33.3 37.9
2: Fair % 18.3 14.5 5.3 17.2 15.2 26.9 16.0 16.7 22.6 22.2 17.2
1: Poor % 4.4 2.7 . 6.5 3.0 3.8 4.6 . 16.1 8.3 3.4
Total N 938 221 38 169 33 208 131 42 31 36 29


Service Area: Opps to Dev Leadership Skills NCSU CALS CED CHASS CNR COE COM COT Design FYC PAMS
Mean 3.05 3.12 3.40 3.05 3.18 2.91 3.06 3.16 2.70 3.07 3.29
4: Excellent % 29.8 34.6 51.2 30.4 35.0 22.4 25.7 30.2 12.1 31.8 50.0
3: Good % 49.5 45.2 37.2 48.6 47.5 50.6 57.9 55.8 60.6 50.0 35.7
2: Fair % 16.9 18.0 11.6 16.6 17.5 22.8 12.9 14.0 12.1 11.4 7.1
1: Poor % 3.8 2.3 . 4.4 . 4.2 3.6 . 15.2 6.8 7.1
Total N 1006 217 43 181 40 237 140 43 33 44 28
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Q Evaluation of Non-Academic Services Staff Responsiveness
Staff Resp: Registration Process NCSU CALS CED CHASS CNR COE COM COT Design FYC PAMS
Mean 3.03 3.05 3.07 3.02 2.98 3.09 2.88 3.03 2.71 3.28 3.20
4: Excellent % 25.0 25.4 23.3 28.8 22.4 25.8 17.3 21.2 18.4 37.0 32.0
3: Good % 56.5 57.1 62.8 49.7 55.1 58.4 60.4 63.6 44.7 54.3 60.0
2: Fair % 15.2 15.1 11.6 15.8 20.4 15.1 15.8 12.1 26.3 8.7 4.0
1: Poor % 3.3 2.4 2.3 5.6 2.0 0.7 6.5 3.0 10.5 . 4.0
Total N 1034 205 43 177 49 279 139 33 38 46 25

Staff Resp: Financial Aid Application/Award NCSU CALS CED CHASS CNR COE COM COT Design FYC PAMS
Mean 3.03 2.97 3.21 2.96 3.16 3.07 3.03 3.09 2.56 3.25 3.10
4: Excellent % 31.1 28.9 33.3 32.1 34.4 31.9 25.8 30.4 16.0 46.4 45.0
3: Good % 47.0 46.7 53.8 42.5 50.0 48.4 56.2 52.2 40.0 35.7 25.0
2: Fair % 15.6 17.1 12.8 14.9 12.5 14.9 13.5 13.0 28.0 14.3 25.0
1: Poor % 6.3 7.2 . 10.4 3.1 4.8 4.5 4.3 16.0 3.6 5.0
Total N 730 152 39 134 32 188 89 23 25 28 20

Staff Resp: Financial Aid Disbursement NCSU CALS CED CHASS CNR COE COM COT Design FYC PAMS
Mean 3.04 3.02 3.06 2.98 3.16 3.08 3.10 2.95 2.50 3.26 3.13
4: Excellent % 30.9 32.5 25.0 33.6 29.0 29.8 28.6 26.3 10.0 43.5 50.0
3: Good % 48.0 43.7 59.4 41.8 58.1 52.6 57.1 42.1 40.0 39.1 25.0
2: Fair % 15.2 17.5 12.5 13.1 12.9 13.5 10.4 31.6 40.0 17.4 12.5
1: Poor % 5.8 6.3 3.1 11.5 . 4.1 3.9 . 10.0 . 12.5
Total N 637 126 32 122 31 171 77 19 20 23 16


Staff Resp: Food Services NCSU CALS CED CHASS CNR COE COM COT Design FYC PAMS
Mean 2.71 2.75 2.64 2.72 2.69 2.71 2.71 2.69 2.48 2.73 2.77
4: Excellent % 18.9 22.2 15.9 17.9 16.3 17.4 21.6 11.9 15.0 15.9 30.0
3: Good % 45.3 41.8 45.5 47.3 44.9 47.7 42.4 54.8 35.0 50.0 40.0
2: Fair % 23.7 24.4 25.0 23.4 30.6 23.4 21.6 23.8 32.5 25.0 6.7
1: Poor % 12.2 11.6 13.6 11.4 8.2 11.5 14.4 9.5 17.5 9.1 23.3
Total N 1135 225 44 201 49 321 139 42 40 44 30


Staff Resp: Health Services NCSU CALS CED CHASS CNR COE COM COT Design FYC PAMS
Mean 3.10 3.11 3.11 3.01 3.15 3.13 3.19 3.15 2.86 3.17 3.00
4: Excellent % 34.8 37.1 32.6 33.2 42.5 34.1 38.7 27.5 22.9 38.3 27.3
3: Good % 45.5 41.6 47.8 43.2 37.5 48.6 44.7 62.5 48.6 44.7 45.5
2: Fair % 14.8 16.2 17.4 15.1 12.5 13.7 14.0 7.5 20.0 12.8 27.3
1: Poor % 4.8 5.1 2.2 8.5 7.5 3.5 2.7 2.5 8.6 4.3 .
Total N 1031 197 46 199 40 255 150 40 35 47 22


Staff Resp: Counseling (personal) NCSU CALS CED CHASS CNR COE COM COT Design FYC PAMS
Mean 3.14 3.07 3.00 3.28 3.06 3.16 2.98 2.83 3.00 3.36 3.38
4: Excellent % 33.6 30.4 22.2 43.4 35.3 35.0 23.8 8.3 28.6 35.7 50.0
3: Good % 50.3 49.3 55.6 44.7 41.2 50.0 54.8 75.0 57.1 64.3 37.5
2: Fair % 12.1 17.4 22.2 7.9 17.6 11.0 16.7 8.3 . . 12.5
1: Poor % 4.0 2.9 . 3.9 5.9 4.0 4.8 8.3 14.3 . .
Total N 354 69 9 76 17 100 42 12 7 14 8


Staff Resp: Business Services/Cashier NCSU CALS CED CHASS CNR COE COM COT Design FYC PAMS
Mean 3.06 3.08 3.21 3.05 3.03 3.05 3.08 3.00 2.75 2.95 3.12
4: Excellent % 25.0 27.2 28.2 26.8 23.1 24.8 23.7 23.3 8.3 18.9 32.0
3: Good % 57.8 56.1 64.1 55.7 56.4 57.4 61.9 56.7 62.5 59.5 52.0
2: Fair % 14.9 14.4 7.7 13.4 20.5 16.1 12.7 16.7 25.0 18.9 12.0
1: Poor % 2.3 2.2 . 4.0 . 1.7 1.7 3.3 4.2 2.7 4.0
Total N 883 180 39 149 39 242 118 30 24 37 25


Staff Resp: Residence Life Programs NCSU CALS CED CHASS CNR COE COM COT Design FYC PAMS
Mean 2.97 2.99 3.14 2.95 2.83 2.89 3.08 3.18 2.81 3.03 3.08
4: Excellent % 24.9 25.9 21.4 27.5 19.6 23.6 26.9 34.2 11.1 22.5 32.0
3: Good % 52.6 52.3 71.4 46.3 50.0 49.2 55.6 52.6 69.4 60.0 52.0
2: Fair % 17.2 17.2 7.1 20.0 23.9 19.8 16.7 10.5 8.3 15.0 8.0
1: Poor % 5.3 4.6 . 6.3 6.5 7.4 0.9 2.6 11.1 2.5 8.0
Total N 911 174 42 160 46 242 108 38 36 40 25


Staff Resp: Opps in ex-curr activities NCSU CALS CED CHASS CNR COE COM COT Design FYC PAMS
Mean 3.13 3.21 3.40 3.11 3.10 3.05 3.14 3.17 2.88 3.21 3.21
4: Excellent % 31.3 33.8 47.6 30.5 23.8 29.3 29.7 38.1 18.2 36.8 31.0
3: Good % 53.2 54.6 45.2 53.2 61.9 50.6 56.8 42.9 57.6 52.6 58.6
2: Fair % 13.0 10.6 7.1 13.2 14.3 16.3 11.5 16.7 18.2 5.3 10.3
1: Poor % 2.5 1.0 . 3.2 . 3.8 2.0 2.4 6.1 5.3 .
Total N 1034 207 42 190 42 263 148 42 33 38 29
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Q Received Financial Aid
Have you received financial aid at NC State? NCSU College/School
CALS CED CHASS CNR COE COM COT Design FYC PAMS
Yes % 58.2 63.1 78.8 57.3 66.0 56.6 46.9 68.0 52.3 48.2 68.6
No % 41.8 36.9 21.2 42.7 34.0 43.4 53.1 32.0 47.7 51.8 31.4
Total N 1331 252 52 241 53 371 177 50 44 56 35
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Q Satisfaction with Financial Aid Package
Satisfaction with financial aid package NCSU CALS CED CHASS CNR COE COM COT Design FYC PAMS
Mean 3.20 3.23 3.39 3.13 3.38 3.14 3.15 3.24 3.26 3.41 3.08
4: Very satisfied % 36.8 38.4 41.5 36.2 44.1 34.0 32.9 44.1 30.4 48.1 33.3
2: Moderately dissatisfied % 10.0 10.7 2.4 13.0 5.9 9.6 11.0 8.8 4.3 7.4 16.7
3: Moderately satisfied % 49.5 48.4 56.1 45.7 50.0 51.2 52.4 41.2 65.2 44.4 45.8
1: Very dissatisfied % 3.6 2.5 . 5.1 . 5.3 3.7 5.9 . . 4.2
Total N 771 159 41 138 34 209 82 34 23 27 24
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Q Customer Service Skills of Financial Aid Staff
Financial aid reception staff NCSU CALS CED CHASS CNR COE COM COT Design FYC PAMS
Mean 3.19 3.11 3.27 3.31 3.19 3.19 3.13 3.18 3.00 3.30 3.17
4: Excellent % 35.7 33.6 33.3 44.8 42.9 34.3 26.8 36.4 15.4 45.0 33.3
3: Good % 49.9 45.9 60.0 45.7 33.3 52.2 60.7 50.0 69.2 40.0 50.0
2: Fair % 12.3 18.0 6.7 5.7 23.8 11.9 10.7 9.1 15.4 15.0 16.7
1: Poor % 2.1 2.5 . 3.8 . 1.5 1.8 4.5 . . .
Total N 535 122 30 105 21 134 56 22 13 20 12


Financial aid phone staff NCSU CALS CED CHASS CNR COE COM COT Design FYC PAMS
Mean 3.10 3.01 3.16 3.21 3.18 3.09 3.11 3.18 2.79 3.31 2.82
4: Excellent % 31.9 28.6 28.0 42.2 41.2 28.8 21.8 40.9 21.4 50.0 27.3
3: Good % 49.4 47.3 60.0 41.1 35.3 53.4 67.3 45.5 42.9 37.5 36.4
2: Fair % 15.6 20.5 12.0 12.2 23.5 16.1 10.9 4.5 28.6 6.3 27.3
1: Poor % 3.1 3.6 . 4.4 . 1.7 . 9.1 7.1 6.3 9.1
Total N 480 112 25 90 17 118 55 22 14 16 11


Financial aid advisor staff NCSU CALS CED CHASS CNR COE COM COT Design FYC PAMS
Mean 3.21 3.21 3.28 3.21 3.16 3.23 3.04 3.14 3.33 3.41 3.21
4: Excellent % 37.5 38.2 31.3 43.1 42.1 35.9 24.5 36.4 41.7 54.5 35.7
3: Good % 48.8 47.3 65.6 40.2 36.8 53.1 58.5 50.0 50.0 31.8 50.0
2: Fair % 10.5 11.8 3.1 10.8 15.8 9.4 13.2 4.5 8.3 13.6 14.3
1: Poor % 3.1 2.7 . 5.9 5.3 1.6 3.8 9.1 . . .
Total N 514 110 32 102 19 128 53 22 12 22 14
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For more information on the 2008 Sophomore Student Survey contact:
Dr. Nancy Whelchel, Associate Director for Survey Research
Office of Institutional Planning and Research
Box 7002
NCSU
Phone: (919) 515-4184
Email: nancy_whelchel@ncsu.edu

Posted: April, 2009

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