North Carolina State University
2006 Sophomore Student Survey:
College Comparisons
of Evaluations of Student Services

This document reports survey data on college differences in respondents' ratings of student services. Specifically, results are presented for perceptions of campus safety, assessments of academic services outside the classroom, and assessments of non-academic services and the associated staff. Survey results for all respondents are provided in "2006 Sophomore Student Survey: All Respondents." For information about the survey and analysis methods see "2006 Sophomore Student Survey: Introduction, Methods, and Student Demographic Profile." For exact question wording, see the survey instrument, or click on the "Q" in the table headers below.

Campus Safety | Services Outside the Classroom | Non-Academic Service Areas | Financial Aid Services

Q Campus Safety

Campus taken sufficient steps to ensure		NCSU	College/School
Campus taken sufficient steps to ensure		NCSU	CALS	CED	CHASS	CNR	COE	COM	COT	Design	FYC	PAMS
Yes	%	71.9	72.4	79.2	65.4	84.8	75.4	65.3	74.0	56.7	76.6	78.6
No	%	13.3	12.1	10.4	17.6	6.5	11.0	16.5	14.0	23.3	12.5	10.0
Not sure	%	14.7	15.4	10.4	16.9	8.7	13.6	18.2	12.0	20.0	10.9	11.4
Total	N	1447	272	48	272	46	419	176	50	30	64	70

Q Rating of Services Outside the Classroom

Length of orientation session		NCSU	College/School
Length of orientation session		NCSU	CALS	CED	CHASS	CNR	COE	COM	COT	Design	FYC	PAMS
	Mean	2.78	2.80	2.77	2.77	2.87	2.78	2.77	2.90	2.65	2.80	2.68
4: Excellent	%	13.5	15.8	14.0	14.2	12.8	12.4	11.0	16.7	8.7	14.3	12.3
3: Good	%	57.6	54.2	58.1	55.2	66.7	59.1	61.7	59.5	56.5	58.9	52.3
2: Fair	%	22.6	24.6	18.6	23.8	15.4	22.4	20.1	21.4	26.1	19.6	26.2
1: Poor	%	6.4	5.4	9.3	6.7	5.1	6.1	7.1	2.4	8.7	7.1	9.2
Total	N	1263	240	43	239	39	362	154	42	23	56	65

Quality of orientation programs		NCSU	College/School
Quality of orientation programs		NCSU	CALS	CED	CHASS	CNR	COE	COM	COT	Design	FYC	PAMS
	Mean	2.80	2.79	2.84	2.81	2.89	2.80	2.84	2.83	2.54	2.76	2.61
4: Excellent	%	14.1	16.7	11.6	12.4	21.1	14.0	16.4	11.9	4.2	9.1	12.5
3: Good	%	55.9	52.9	62.8	58.9	52.6	56.7	54.6	61.9	54.2	60.0	45.3
2: Fair	%	25.4	23.3	23.3	26.1	21.1	24.8	25.7	23.8	33.3	29.1	32.8
1: Poor	%	4.5	7.1	2.3	2.5	5.3	4.4	3.3	2.4	8.3	1.8	9.4
Total	N	1262	240	43	241	38	363	152	42	24	55	64

Helpfulness of orientation staff		NCSU	College/School
Helpfulness of orientation staff		NCSU	CALS	CED	CHASS	CNR	COE	COM	COT	Design	FYC	PAMS
	Mean	3.15	3.12	3.27	3.17	3.28	3.16	3.17	3.12	2.88	3.11	3.06
4: Excellent	%	31.2	29.2	29.3	33.6	43.6	32.1	29.9	29.3	25.0	25.0	31.3
3: Good	%	54.8	55.8	68.3	52.9	43.6	54.0	57.8	56.1	45.8	62.5	48.4
2: Fair	%	11.6	12.5	2.4	10.5	10.3	11.5	11.7	12.2	20.8	10.7	15.6
1: Poor	%	2.5	2.5	.	2.9	2.6	2.5	0.6	2.4	8.3	1.8	4.7
Total	N	1262	240	41	238	39	365	154	41	24	56	64

Orientations accomodations		NCSU	College/School
Orientations accomodations		NCSU	CALS	CED	CHASS	CNR	COE	COM	COT	Design	FYC	PAMS
	Mean	2.85	2.77	2.95	2.82	2.95	2.89	2.89	3.00	2.52	2.83	2.82
4: Excellent	%	16.1	15.9	15.8	15.5	25.6	16.0	15.4	20.5	8.7	18.9	13.1
3: Good	%	57.6	49.8	65.8	57.9	51.3	61.2	59.7	61.5	47.8	52.8	62.3
2: Fair	%	21.5	29.5	15.8	20.2	15.4	18.8	22.8	15.4	30.4	20.8	18.0
1: Poor	%	4.8	4.8	2.6	6.4	7.7	3.9	2.0	2.6	13.0	7.5	6.6
Total	N	1218	227	38	233	39	356	149	39	23	53	61

Overall effectiveness of orientation		NCSU	College/School
Overall effectiveness of orientation		NCSU	CALS	CED	CHASS	CNR	COE	COM	COT	Design	FYC	PAMS
	Mean	2.89	2.84	3.00	2.91	2.92	2.91	2.90	3.05	2.71	2.96	2.73
4: Excellent	%	16.7	17.8	16.3	17.9	18.4	14.4	18.1	26.2	16.7	16.4	12.1
3: Good	%	60.0	53.5	69.8	59.6	57.9	65.5	58.7	57.1	50.0	65.5	53.0
2: Fair	%	19.1	23.7	11.6	18.3	21.1	16.6	18.7	11.9	20.8	16.4	30.3
1: Poor	%	4.2	5.0	2.3	4.2	2.6	3.6	4.5	4.8	12.5	1.8	4.5
Total	N	1266	241	43	240	38	362	155	42	24	55	66

Access to advisor		NCSU	College/School
Access to advisor		NCSU	CALS	CED	CHASS	CNR	COE	COM	COT	Design	FYC	PAMS
	Mean	3.11	3.22	2.94	3.08	3.37	3.03	3.12	3.32	2.83	3.41	2.94
4: Excellent	%	38.7	45.1	31.9	38.6	50.0	31.5	41.9	50.0	31.0	51.6	29.9
3: Good	%	39.7	36.6	36.2	39.3	39.1	46.3	32.6	36.0	31.0	39.1	41.8
2: Fair	%	15.8	13.1	25.5	14.0	8.7	16.3	21.5	10.0	27.6	7.8	20.9
1: Poor	%	5.8	5.2	6.4	8.1	2.2	5.9	4.1	4.0	10.3	1.6	7.5
Total	N	1425	268	47	272	46	410	172	50	29	64	67

Sufficient time with advisor		NCSU	College/School
Sufficient time with advisor		NCSU	CALS	CED	CHASS	CNR	COE	COM	COT	Design	FYC	PAMS
	Mean	3.01	3.15	2.98	2.94	3.26	2.89	3.03	3.14	2.86	3.30	2.91
4: Excellent	%	34.0	40.7	27.7	32.7	43.5	27.5	36.8	42.0	35.7	42.9	28.4
3: Good	%	39.6	38.8	48.9	37.5	41.3	42.4	34.5	38.0	21.4	46.0	41.8
2: Fair	%	19.6	15.3	17.0	20.6	13.0	22.1	23.4	12.0	35.7	9.5	22.4
1: Poor	%	6.8	5.2	6.4	9.2	2.2	8.1	5.3	8.0	7.1	1.6	7.5
Total	N	1420	268	47	272	46	408	171	50	28	63	67

Accurate info on degree reqs/course sequ		NCSU	College/School
Accurate info on degree reqs/course sequ		NCSU	CALS	CED	CHASS	CNR	COE	COM	COT	Design	FYC	PAMS
	Mean	3.06	3.09	2.91	2.85	3.11	3.12	3.20	3.24	2.90	3.17	2.91
4: Excellent	%	37.3	39.2	31.9	29.5	39.1	40.0	40.6	50.0	37.9	42.2	23.9
3: Good	%	38.2	36.9	40.4	37.3	41.3	37.6	42.4	28.0	27.6	37.5	49.3
2: Fair	%	17.7	17.9	14.9	21.8	10.9	17.3	13.5	18.0	20.7	15.6	20.9
1: Poor	%	6.8	6.0	12.8	11.4	8.7	5.1	3.5	4.0	13.8	4.7	6.0
Total	N	1422	268	47	271	46	410	170	50	29	64	67

Advisor knowledge of policies/procedures		NCSU	College/School
Advisor knowledge of policies/procedures		NCSU	CALS	CED	CHASS	CNR	COE	COM	COT	Design	FYC	PAMS
	Mean	3.04	3.03	3.00	2.86	3.22	3.13	3.15	3.16	2.64	3.30	2.79
4: Excellent	%	31.3	32.1	31.9	21.5	42.2	34.5	33.1	44.9	14.3	46.0	19.7
3: Good	%	46.5	43.9	42.6	51.5	44.4	47.0	50.3	32.7	35.7	39.7	50.0
2: Fair	%	17.3	18.7	19.1	18.5	6.7	15.8	14.8	16.3	50.0	12.7	19.7
1: Poor	%	4.9	5.3	6.4	8.5	6.7	2.8	1.8	6.1	.	1.6	10.6
Total	N	1399	262	47	270	45	400	169	49	28	63	66

Academic advising services overall		NCSU	College/School
Academic advising services overall		NCSU	CALS	CED	CHASS	CNR	COE	COM	COT	Design	FYC	PAMS
	Mean	3.08	3.17	3.00	2.97	3.33	3.02	3.19	3.22	2.79	3.22	2.95
4: Excellent	%	33.8	40.8	31.3	28.9	45.7	28.9	38.7	44.0	27.6	42.2	22.7
3: Good	%	45.3	40.1	45.8	45.4	45.7	50.2	43.9	38.0	31.0	42.2	53.0
2: Fair	%	15.7	14.2	14.6	19.0	4.3	14.8	15.0	14.0	34.5	10.9	21.2
1: Poor	%	5.3	4.9	8.3	6.6	4.3	6.1	2.3	4.0	6.9	4.7	3.0
Total	N	1428	267	48	273	46	412	173	50	29	64	66

Academic assistance in writing		NCSU	College/School
Academic assistance in writing		NCSU	CALS	CED	CHASS	CNR	COE	COM	COT	Design	FYC	PAMS
	Mean	3.00	2.77	3.29	3.10	3.50	3.07	3.03	2.33	2.75	3.25	2.60
4: Excellent	%	25.3	16.5	35.7	28.9	58.3	29.1	25.9	.	.	30.0	10.0
3: Good	%	54.4	51.9	57.1	55.4	33.3	53.8	56.9	58.3	75.0	65.0	50.0
2: Fair	%	14.8	24.1	7.1	12.0	8.3	12.0	12.1	16.7	25.0	5.0	30.0
1: Poor	%	5.5	7.6	.	3.6	.	5.1	5.2	25.0	.	.	10.0
Total	N	419	79	14	83	12	117	58	12	4	20	20

Academic assistance in reading		NCSU	College/School
Academic assistance in reading		NCSU	CALS	CED	CHASS	CNR	COE	COM	COT	Design	FYC	PAMS
	Mean	2.87	2.59	3.00	2.97	3.50	2.98	2.90	2.22	2.67	3.00	2.53
4: Excellent	%	17.9	12.5	16.7	22.7	60.0	18.0	17.5	.	.	22.2	.
3: Good	%	56.9	44.6	66.7	56.1	30.0	65.2	60.0	55.6	66.7	55.6	60.0
2: Fair	%	19.5	32.1	16.7	16.7	10.0	13.5	17.5	11.1	33.3	22.2	33.3
1: Poor	%	5.7	10.7	.	4.5	.	3.4	5.0	33.3	.	.	6.7
Total	N	318	56	12	66	10	89	40	9	3	18	15

Academic assistance in mathematics		NCSU	College/School
Academic assistance in mathematics		NCSU	CALS	CED	CHASS	CNR	COE	COM	COT	Design	FYC	PAMS
	Mean	3.11	2.99	3.36	3.20	3.09	3.12	3.10	3.00	2.80	3.32	3.03
4: Excellent	%	30.9	28.1	40.9	36.3	36.4	28.4	33.8	25.9	.	38.2	25.6
3: Good	%	52.8	49.1	54.5	48.0	50.0	58.2	47.5	51.9	80.0	55.9	53.8
2: Fair	%	12.7	16.7	4.5	14.7	.	10.6	13.8	18.5	20.0	5.9	17.9
1: Poor	%	3.5	6.1	.	1.0	13.6	2.9	5.0	3.7	.	.	2.6
Total	N	653	114	22	102	22	208	80	27	5	34	39

Academic assistance in study skills		NCSU	College/School
Academic assistance in study skills		NCSU	CALS	CED	CHASS	CNR	COE	COM	COT	Design	FYC	PAMS
	Mean	2.96	2.89	2.87	2.96	3.38	3.01	2.96	2.69	2.67	3.29	2.58
4: Excellent	%	21.2	24.3	13.3	21.7	46.2	18.9	15.2	12.5	.	37.5	15.8
3: Good	%	57.8	48.6	66.7	55.1	46.2	65.8	67.4	56.3	66.7	54.2	36.8
2: Fair	%	16.6	18.6	13.3	20.3	7.7	12.6	15.2	18.8	33.3	8.3	36.8
1: Poor	%	4.4	8.6	6.7	2.9	.	2.7	2.2	12.5	.	.	10.5
Total	N	386	70	15	69	13	111	46	16	3	24	19

Academic assistance in foreign language		NCSU	College/School
Academic assistance in foreign language		NCSU	CALS	CED	CHASS	CNR	COE	COM	COT	Design	FYC	PAMS
	Mean	2.96	2.82	3.00	2.99	3.57	3.05	2.81	2.50	2.67	3.00	3.08
4: Excellent	%	25.2	26.3	11.1	26.8	57.1	26.9	19.1	.	.	29.4	33.3
3: Good	%	51.5	42.1	77.8	50.0	42.9	55.1	53.2	62.5	66.7	47.1	41.7
2: Fair	%	16.9	18.4	11.1	18.3	.	14.1	17.0	25.0	33.3	17.6	25.0
1: Poor	%	6.3	13.2	.	4.9	.	3.8	10.6	12.5	.	5.9	.
Total	N	301	38	9	82	7	78	47	8	3	17	12

Academic assistance in computer science		NCSU	College/School
Academic assistance in computer science		NCSU	CALS	CED	CHASS	CNR	COE	COM	COT	Design	FYC	PAMS
	Mean	2.98	2.73	3.21	3.00	3.63	3.05	2.91	2.73	2.50	3.20	2.59
4: Excellent	%	25.3	20.0	28.6	22.2	62.5	29.3	18.8	9.1	.	33.3	5.9
3: Good	%	52.7	44.4	64.3	59.3	37.5	50.0	59.4	63.6	50.0	53.3	58.8
2: Fair	%	16.9	24.4	7.1	14.8	.	16.7	15.6	18.2	50.0	13.3	23.5
1: Poor	%	5.1	11.1	.	3.7	.	4.0	6.3	9.1	.	.	11.8
Total	N	372	45	14	54	8	174	32	11	2	15	17

Academic assistance in science		NCSU	College/School
Academic assistance in science		NCSU	CALS	CED	CHASS	CNR	COE	COM	COT	Design	FYC	PAMS
	Mean	3.22	3.24	3.35	3.20	3.28	3.20	3.09	3.10	3.00	3.23	3.41
4: Excellent	%	37.9	43.5	42.3	36.3	44.4	32.9	29.8	32.3	25.0	38.5	50.0
3: Good	%	48.3	40.0	50.0	50.5	44.4	55.4	54.4	48.4	50.0	46.2	40.9
2: Fair	%	11.3	13.0	7.7	9.9	5.6	10.3	10.5	16.1	25.0	15.4	9.1
1: Poor	%	2.5	3.5	.	3.3	5.6	1.4	5.3	3.2	.	.	.
Total	N	723	200	26	91	18	213	57	31	4	39	44

Academic help services overall		NCSU	College/School
Academic help services overall		NCSU	CALS	CED	CHASS	CNR	COE	COM	COT	Design	FYC	PAMS
	Mean	3.09	3.09	3.34	3.11	3.32	3.04	3.04	2.85	3.00	3.24	3.15
4: Excellent	%	25.2	26.3	37.9	26.0	45.5	21.4	23.8	12.1	20.0	31.0	29.2
3: Good	%	60.3	59.5	58.6	60.2	40.9	63.3	58.3	63.6	60.0	61.9	58.3
2: Fair	%	12.5	11.6	3.4	12.2	13.6	13.3	15.5	21.2	20.0	7.1	10.4
1: Poor	%	1.9	2.6	.	1.6	.	2.0	2.4	3.0	.	.	2.1
Total	N	824	190	29	123	22	248	84	33	5	42	48

Library hours of operation		NCSU	College/School
Library hours of operation		NCSU	CALS	CED	CHASS	CNR	COE	COM	COT	Design	FYC	PAMS
	Mean	3.67	3.69	3.69	3.69	3.64	3.65	3.65	3.66	3.59	3.71	3.71
4: Excellent	%	69.6	72.0	68.9	73.1	64.3	67.6	67.1	66.0	58.6	71.0	73.8
3: Good	%	28.3	25.7	31.1	23.5	35.7	30.1	31.7	34.0	41.4	29.0	23.1
2: Fair	%	1.7	1.9	.	2.6	.	2.1	0.6	.	.	.	3.1
1: Poor	%	0.4	0.4	.	0.7	.	0.3	0.6	.	.	.	.
Total	N	1359	261	45	268	42	376	161	50	29	62	65

Staff responsiveness		NCSU	College/School
Staff responsiveness		NCSU	CALS	CED	CHASS	CNR	COE	COM	COT	Design	FYC	PAMS
	Mean	3.32	3.38	3.43	3.28	3.36	3.30	3.28	3.36	3.32	3.23	3.38
4: Excellent	%	41.9	47.5	51.4	40.6	54.5	38.8	38.5	45.5	36.0	34.0	44.7
3: Good	%	49.1	44.3	40.5	47.6	30.3	53.4	52.6	45.5	60.0	56.6	48.9
2: Fair	%	7.9	7.2	8.1	10.5	12.1	6.5	7.4	9.1	4.0	7.5	6.4
1: Poor	%	1.2	0.9	.	1.3	3.0	1.3	1.5	.	.	1.9	.
Total	N	1120	221	37	229	33	307	135	33	25	53	47

Access to databases and collections		NCSU	College/School
Access to databases and collections		NCSU	CALS	CED	CHASS	CNR	COE	COM	COT	Design	FYC	PAMS
	Mean	3.42	3.44	3.41	3.41	3.46	3.45	3.35	3.50	3.45	3.29	3.46
4: Excellent	%	49.7	52.2	48.8	49.0	51.4	50.8	44.4	54.3	51.7	41.9	52.5
3: Good	%	43.4	39.9	43.9	44.1	43.2	43.6	47.1	41.3	41.4	48.4	41.0
2: Fair	%	6.2	7.5	7.3	5.7	5.4	5.0	7.8	4.3	6.9	6.5	6.6
1: Poor	%	0.7	0.4	.	1.1	.	0.6	0.7	.	.	3.2	.
Total	N	1301	253	41	261	37	358	153	46	29	62	61

Training to use library		NCSU	College/School
Training to use library		NCSU	CALS	CED	CHASS	CNR	COE	COM	COT	Design	FYC	PAMS
	Mean	3.03	3.08	2.81	3.00	3.26	3.12	2.93	3.05	2.89	2.91	2.98
4: Excellent	%	30.8	32.7	30.2	30.3	35.3	32.8	26.2	31.7	17.9	24.1	33.3
3: Good	%	46.5	46.5	34.9	43.4	58.8	48.8	46.2	46.3	57.1	50.0	38.9
2: Fair	%	18.2	17.1	20.9	21.7	2.9	15.4	22.1	17.1	21.4	18.5	20.4
1: Poor	%	4.6	3.7	14.0	4.5	2.9	3.0	5.5	4.9	3.6	7.4	7.4
Total	N	1226	245	43	244	34	338	145	41	28	54	54

Library services overall		NCSU	College/School
Library services overall		NCSU	CALS	CED	CHASS	CNR	COE	COM	COT	Design	FYC	PAMS
	Mean	3.43	3.44	3.40	3.47	3.38	3.44	3.34	3.43	3.34	3.40	3.50
4: Excellent	%	46.7	48.5	44.7	50.6	40.5	47.9	38.5	44.9	37.9	42.9	51.5
3: Good	%	49.8	46.9	51.1	46.4	57.1	48.7	57.1	53.1	58.6	54.0	47.0
2: Fair	%	3.2	4.2	4.3	2.2	2.4	3.5	3.7	2.0	3.4	3.2	1.5
1: Poor	%	0.3	0.4	.	0.7	.	.	0.6	.	.	.	.
Total	N	1360	262	47	267	42	374	161	49	29	63	66

Access to the Internet		NCSU	College/School
Access to the Internet		NCSU	CALS	CED	CHASS	CNR	COE	COM	COT	Design	FYC	PAMS
	Mean	3.64	3.61	3.78	3.61	3.57	3.68	3.63	3.62	3.79	3.58	3.68
4: Excellent	%	68.2	65.8	78.3	65.2	61.4	71.6	69.1	64.0	79.3	59.4	70.6
3: Good	%	28.5	29.7	21.7	31.1	34.1	25.3	26.9	34.0	20.7	39.1	26.5
2: Fair	%	2.7	4.1	.	3.0	4.5	2.4	2.3	2.0	.	1.6	2.9
1: Poor	%	0.6	0.4	.	0.7	.	0.7	1.7	.	.	.	.
Total	N	1427	269	46	267	44	415	175	50	29	64	68

Hrs of op for comp center labs and help		NCSU	College/School
Hrs of op for comp center labs and help		NCSU	CALS	CED	CHASS	CNR	COE	COM	COT	Design	FYC	PAMS
	Mean	3.48	3.43	3.62	3.42	3.43	3.54	3.44	3.50	3.39	3.47	3.52
4: Excellent	%	54.5	53.9	66.7	50.4	45.0	59.0	49.4	54.5	50.0	53.3	56.5
3: Good	%	39.8	37.6	28.9	42.4	52.5	36.9	46.3	40.9	39.3	41.7	38.7
2: Fair	%	4.9	6.5	4.4	6.3	2.5	3.7	3.7	4.5	10.7	3.3	4.8
1: Poor	%	0.8	2.0	.	0.8	.	0.5	0.6	.	.	1.7	.
Total	N	1331	245	45	238	40	407	162	44	28	60	62

Access to up-to-date facilities		NCSU	College/School
Access to up-to-date facilities		NCSU	CALS	CED	CHASS	CNR	COE	COM	COT	Design	FYC	PAMS
	Mean	3.45	3.47	3.53	3.42	3.44	3.45	3.43	3.44	3.57	3.41	3.42
4: Excellent	%	51.0	52.4	55.6	48.8	43.9	52.2	50.0	57.8	57.1	46.9	46.8
3: Good	%	43.4	43.1	42.2	45.0	56.1	41.7	43.8	28.9	42.9	46.9	48.4
2: Fair	%	5.0	3.6	2.2	5.4	.	5.4	5.6	13.3	.	6.3	4.8
1: Poor	%	0.6	0.8	.	0.8	.	0.7	0.6	.	.	.	.
Total	N	1345	248	45	242	41	408	162	45	28	64	62

Access to trained staff for help		NCSU	College/School
Access to trained staff for help		NCSU	CALS	CED	CHASS	CNR	COE	COM	COT	Design	FYC	PAMS
	Mean	3.16	3.17	3.23	3.23	3.14	3.12	3.16	3.21	3.32	3.13	2.96
4: Excellent	%	35.3	36.9	40.0	40.2	30.6	32.7	32.6	37.2	40.0	33.9	29.4
3: Good	%	48.4	46.5	45.0	46.1	52.8	50.1	52.6	46.5	52.0	50.0	41.2
2: Fair	%	13.5	13.4	12.5	10.5	16.7	14.1	13.3	16.3	8.0	10.7	25.5
1: Poor	%	2.8	3.2	2.5	3.2	.	3.1	1.5	.	.	5.4	3.9
Total	N	1177	217	40	219	36	355	135	43	25	56	51

Technology training classes		NCSU	College/School
Technology training classes		NCSU	CALS	CED	CHASS	CNR	COE	COM	COT	Design	FYC	PAMS
	Mean	3.19	3.19	3.16	3.10	3.19	3.19	3.24	3.30	3.39	3.16	3.06
4: Excellent	%	35.2	37.2	41.9	34.1	30.8	33.4	36.9	44.4	47.8	31.6	26.5
3: Good	%	50.5	49.6	35.5	46.5	57.7	53.6	51.5	40.7	43.5	52.6	55.9
2: Fair	%	12.1	8.5	19.4	14.7	11.5	11.6	10.7	14.8	8.7	15.8	14.7
1: Poor	%	2.3	4.7	3.2	4.7	.	1.3	1.0	.	.	.	2.9
Total	N	842	129	31	129	26	302	103	27	23	38	34

Technology services overall		NCSU	College/School
Technology services overall		NCSU	CALS	CED	CHASS	CNR	COE	COM	COT	Design	FYC	PAMS
	Mean	3.42	3.38	3.50	3.42	3.37	3.44	3.41	3.45	3.60	3.43	3.38
4: Excellent	%	46.5	44.5	50.0	46.1	41.9	48.3	44.4	48.9	60.0	47.6	41.2
3: Good	%	49.4	49.2	50.0	50.0	53.5	47.6	52.6	46.8	40.0	47.6	55.9
2: Fair	%	3.8	5.9	.	3.5	4.7	3.8	2.3	4.3	.	4.8	2.9
1: Poor	%	0.3	0.4	.	0.4	.	0.2	0.6	.	.	.	.
Total	N	1396	254	46	258	43	416	171	47	30	63	68

Opportunity for career assistance		NCSU	College/School
Opportunity for career assistance		NCSU	CALS	CED	CHASS	CNR	COE	COM	COT	Design	FYC	PAMS
	Mean	3.24	3.27	3.19	3.19	3.45	3.27	3.37	3.06	3.00	3.11	2.97
4: Excellent	%	36.3	42.0	37.0	33.1	61.3	35.2	43.2	25.0	27.3	23.7	10.8
3: Good	%	53.5	45.5	44.4	54.4	29.0	57.0	52.5	59.4	45.5	65.8	78.4
2: Fair	%	8.3	9.5	18.5	11.3	3.2	6.7	2.5	12.5	27.3	7.9	8.1
1: Poor	%	1.9	3.0	.	1.3	6.5	1.0	1.7	3.1	.	2.6	2.7
Total	N	952	200	27	160	31	298	118	32	11	38	37

Info. on internships/co-op/other		NCSU	College/School
Info. on internships/co-op/other		NCSU	CALS	CED	CHASS	CNR	COE	COM	COT	Design	FYC	PAMS
	Mean	3.18	3.16	2.81	3.05	3.42	3.29	3.37	3.15	2.80	3.02	2.79
4: Excellent	%	36.6	38.6	22.2	29.9	57.6	40.6	44.1	34.1	20.0	26.8	10.6
3: Good	%	48.0	43.4	48.1	49.2	30.3	49.7	50.0	46.3	40.0	48.8	63.8
2: Fair	%	12.5	13.6	18.5	16.9	9.1	8.2	4.4	19.5	40.0	24.4	19.1
1: Poor	%	2.9	4.4	11.1	4.0	3.0	1.5	1.5	.	.	.	6.4
Total	N	1085	228	27	177	33	340	136	41	15	41	47

Resources to explore career options		NCSU	College/School
Resources to explore career options		NCSU	CALS	CED	CHASS	CNR	COE	COM	COT	Design	FYC	PAMS
	Mean	3.18	3.18	3.04	3.12	3.27	3.24	3.31	3.03	2.85	3.09	2.83
4: Excellent	%	35.5	38.2	23.1	35.2	48.5	35.5	43.3	25.6	15.4	33.3	14.3
3: Good	%	49.1	44.9	61.5	45.1	36.4	54.0	47.2	53.8	53.8	44.4	59.5
2: Fair	%	12.8	13.8	11.5	15.9	9.1	9.6	7.1	17.9	30.8	20.0	21.4
1: Poor	%	2.6	3.1	3.8	3.8	6.1	1.0	2.4	2.6	.	2.2	4.8
Total	N	1045	225	26	182	33	313	127	39	13	45	42

Info. avail through computers/Internet		NCSU	College/School
Info. avail through computers/Internet		NCSU	CALS	CED	CHASS	CNR	COE	COM	COT	Design	FYC	PAMS
	Mean	3.26	3.27	3.28	3.19	3.21	3.32	3.35	3.28	3.00	3.11	3.00
4: Excellent	%	38.8	41.3	40.6	36.8	36.4	40.2	44.1	41.0	25.0	34.1	18.4
3: Good	%	49.8	47.0	46.9	47.7	51.5	51.8	48.5	46.2	50.0	47.7	67.3
2: Fair	%	9.6	9.6	12.5	13.0	9.1	7.6	5.1	12.8	25.0	13.6	10.2
1: Poor	%	1.7	2.2	.	2.6	3.0	0.3	2.2	.	.	4.5	4.1
Total	N	1100	230	32	193	33	328	136	39	16	44	49

Career-related services overall		NCSU	College/School
Career-related services overall		NCSU	CALS	CED	CHASS	CNR	COE	COM	COT	Design	FYC	PAMS
	Mean	3.20	3.23	3.06	3.14	3.25	3.26	3.31	3.12	2.93	3.04	2.89
4: Excellent	%	33.6	37.4	28.1	32.3	38.9	35.7	39.1	29.3	13.3	23.9	8.7
3: Good	%	54.4	49.6	53.1	51.9	52.8	55.7	54.3	53.7	66.7	58.7	73.9
2: Fair	%	10.4	11.3	15.6	13.2	2.8	8.0	5.1	17.1	20.0	15.2	15.2
1: Poor	%	1.6	1.7	3.1	2.6	5.6	0.6	1.4	.	.	2.2	2.2
Total	N	1109	230	32	189	36	336	138	41	15	46	46

Avail of books/supplies at bookstore		NCSU	College/School
Avail of books/supplies at bookstore		NCSU	CALS	CED	CHASS	CNR	COE	COM	COT	Design	FYC	PAMS
	Mean	3.00	3.00	3.23	3.05	3.07	2.97	3.00	2.87	3.00	2.92	2.94
4: Excellent	%	26.7	25.4	27.1	29.2	31.1	27.3	26.8	23.9	19.2	16.9	28.4
3: Good	%	51.3	53.8	68.8	52.3	46.7	48.4	50.6	41.3	61.5	59.3	43.3
2: Fair	%	17.2	16.2	4.2	12.5	20.0	18.2	18.5	32.6	19.2	22.0	22.4
1: Poor	%	4.8	4.6	.	6.1	2.2	6.1	4.2	2.2	.	1.7	6.0
Total	N	1378	260	48	264	45	395	168	46	26	59	67

Virtual Advising Center Web site		NCSU	College/School
Virtual Advising Center Web site		NCSU	CALS	CED	CHASS	CNR	COE	COM	COT	Design	FYC	PAMS
	Mean	3.15	3.24	3.30	3.11	3.22	3.11	3.15	3.21	3.22	3.14	3.14
4: Excellent	%	28.2	36.3	39.1	26.8	34.8	22.5	26.1	35.3	33.3	25.7	27.8
3: Good	%	61.1	54.1	52.2	62.7	52.2	66.5	63.6	52.9	55.6	62.9	61.1
2: Fair	%	8.4	6.7	8.7	5.2	13.0	10.1	9.1	8.8	11.1	11.4	8.3
1: Poor	%	2.3	3.0	.	5.2	.	0.9	1.1	2.9	.	.	2.8
Total	N	754	135	23	153	23	218	88	34	9	35	36

Q Evaluation of Non-Academic Service Areas

Service Area: Registration Process		NCSU	College/School
Service Area: Registration Process		NCSU	CALS	CED	CHASS	CNR	COE	COM	COT	Design	FYC	PAMS
	Mean	3.11	3.07	3.09	3.06	3.07	3.12	3.19	3.30	3.10	2.97	3.23
4: Excellent	%	29.5	30.7	26.1	27.0	22.7	30.3	32.4	39.1	24.1	23.3	30.4
3: Good	%	54.5	48.9	56.5	54.4	63.6	54.4	56.5	52.2	62.1	55.0	63.8
2: Fair	%	13.4	17.0	17.4	16.0	11.4	12.5	8.8	8.7	13.8	16.7	4.3
1: Poor	%	2.6	3.4	.	2.7	2.3	2.8	2.4	.	.	5.0	1.4
Total	N	1390	264	46	263	44	399	170	46	29	60	69

Service Area: Financial Aid Application/		NCSU	College/School
Service Area: Financial Aid Application/		NCSU	CALS	CED	CHASS	CNR	COE	COM	COT	Design	FYC	PAMS
	Mean	2.90	2.79	3.03	2.81	2.86	2.94	3.00	3.00	2.81	3.00	3.05
4: Excellent	%	26.0	25.7	32.4	20.2	25.0	28.1	26.0	30.6	12.5	34.4	25.6
3: Good	%	46.8	39.4	45.9	49.7	46.4	46.2	56.0	47.2	56.3	34.4	56.4
2: Fair	%	18.7	23.4	13.5	20.9	17.9	17.7	10.0	13.9	31.3	28.1	15.4
1: Poor	%	8.5	11.4	8.1	9.2	10.7	8.1	8.0	8.3	.	3.1	2.6
Total	N	886	175	37	163	28	260	100	36	16	32	39

Service Area: Financial Aid Disbursement		NCSU	College/School
Service Area: Financial Aid Disbursement		NCSU	CALS	CED	CHASS	CNR	COE	COM	COT	Design	FYC	PAMS
	Mean	2.90	2.80	3.15	2.73	2.83	2.96	3.03	2.89	2.73	3.00	3.06
4: Excellent	%	27.2	27.8	32.4	21.5	27.6	29.8	27.7	25.0	13.3	32.1	27.8
3: Good	%	43.6	37.7	52.9	39.6	41.4	42.9	54.3	50.0	46.7	35.7	55.6
2: Fair	%	21.1	21.2	11.8	29.5	17.2	21.2	11.7	14.3	40.0	32.1	11.1
1: Poor	%	8.0	13.2	2.9	9.4	13.8	6.1	6.4	10.7	.	.	5.6
Total	N	809	151	34	149	29	245	94	28	15	28	36

Service Area: Food Services		NCSU	College/School
Service Area: Food Services		NCSU	CALS	CED	CHASS	CNR	COE	COM	COT	Design	FYC	PAMS
	Mean	2.59	2.58	2.57	2.57	2.73	2.58	2.67	2.59	2.43	2.69	2.48
4: Excellent	%	14.1	16.3	11.9	11.2	18.9	14.2	16.0	15.4	7.1	14.5	11.3
3: Good	%	42.7	36.8	47.6	44.8	48.6	42.2	46.7	43.6	42.9	49.1	37.1
2: Fair	%	31.4	35.1	26.2	34.1	18.9	31.0	25.3	25.6	35.7	27.3	40.3
1: Poor	%	11.8	11.7	14.3	9.9	13.5	12.6	12.0	15.4	14.3	9.1	11.3
Total	N	1249	239	42	232	37	365	150	39	28	55	62

Service Area: Health Services		NCSU	College/School
Service Area: Health Services		NCSU	CALS	CED	CHASS	CNR	COE	COM	COT	Design	FYC	PAMS
	Mean	3.11	3.03	3.05	3.09	3.11	3.16	3.26	3.17	2.70	3.06	3.14
4: Excellent	%	31.6	30.6	25.0	33.3	33.3	32.2	36.0	34.1	10.0	30.2	25.9
3: Good	%	51.3	47.0	57.5	46.5	47.2	53.7	55.1	48.8	60.0	50.9	62.1
2: Fair	%	14.0	17.4	15.0	15.8	16.7	12.1	8.1	17.1	20.0	13.2	12.1
1: Poor	%	3.1	5.0	2.5	4.4	2.8	2.0	0.7	.	10.0	5.7	.
Total	N	1129	219	40	228	36	298	136	41	20	53	58

Service Area: Counseling (personal)		NCSU	College/School
Service Area: Counseling (personal)		NCSU	CALS	CED	CHASS	CNR	COE	COM	COT	Design	FYC	PAMS
	Mean	3.13	3.11	2.95	3.10	3.08	3.22	3.23	3.00	2.50	3.04	3.07
4: Excellent	%	32.3	35.5	21.1	36.8	33.3	33.6	30.8	30.8	.	20.8	29.6
3: Good	%	50.8	42.1	63.2	41.4	50.0	54.4	61.5	46.2	50.0	62.5	51.9
2: Fair	%	14.4	19.7	5.3	17.2	8.3	12.0	7.7	15.4	50.0	16.7	14.8
1: Poor	%	2.5	2.6	10.5	4.6	8.3	.	.	7.7	.	.	3.7
Total	N	439	76	19	87	12	125	52	13	4	24	27

Service Area: Business Services/Cashier		NCSU	College/School
Service Area: Business Services/Cashier		NCSU	CALS	CED	CHASS	CNR	COE	COM	COT	Design	FYC	PAMS
	Mean	3.09	3.10	3.33	3.05	3.06	3.06	3.16	3.06	2.79	3.20	3.08
4: Excellent	%	24.8	27.5	35.9	23.3	21.9	22.5	27.5	20.6	10.5	30.4	22.9
3: Good	%	61.4	58.3	61.5	59.8	62.5	63.6	62.5	64.7	63.2	58.7	64.6
2: Fair	%	11.8	10.8	2.6	15.3	15.6	11.8	8.3	14.7	21.1	10.9	10.4
1: Poor	%	2.0	3.4	.	1.6	.	2.1	1.7	.	5.3	.	2.1
Total	N	1011	204	39	189	32	280	120	34	19	46	48

Service Area: Residence Life Programs		NCSU	College/School
Service Area: Residence Life Programs		NCSU	CALS	CED	CHASS	CNR	COE	COM	COT	Design	FYC	PAMS
	Mean	2.92	2.91	3.19	2.95	2.84	2.91	2.88	2.91	2.77	3.05	2.89
4: Excellent	%	22.1	24.6	37.8	22.6	20.0	19.7	17.4	25.0	13.6	27.9	21.3
3: Good	%	52.4	48.7	45.9	53.7	44.0	54.5	58.3	46.9	54.5	51.2	48.9
2: Fair	%	21.3	20.3	13.5	19.5	36.0	22.6	19.1	21.9	27.3	18.6	27.7
1: Poor	%	4.2	6.4	2.7	4.2	.	3.2	5.2	6.3	4.5	2.3	2.1
Total	N	977	187	37	190	25	279	115	32	22	43	47

Service Area: Opps in ex-curr activities		NCSU	College/School
Service Area: Opps in ex-curr activities		NCSU	CALS	CED	CHASS	CNR	COE	COM	COT	Design	FYC	PAMS
	Mean	3.18	3.13	3.31	3.20	3.21	3.17	3.19	3.32	3.30	3.22	3.16
4: Excellent	%	33.6	34.4	42.9	35.3	30.8	29.6	32.9	44.7	35.0	34.0	34.0
3: Good	%	53.4	48.6	45.2	52.3	59.0	58.0	54.4	44.7	60.0	56.0	52.0
2: Fair	%	10.9	12.8	11.9	9.2	10.3	11.8	11.4	7.9	5.0	8.0	10.0
1: Poor	%	2.1	4.1	.	3.2	.	0.6	1.3	2.6	.	2.0	4.0
Total	N	1138	218	42	218	39	314	149	38	20	50	50

Service Area: Opps. in Commun Serv Projs		NCSU	College/School
Service Area: Opps. in Commun Serv Projs		NCSU	CALS	CED	CHASS	CNR	COE	COM	COT	Design	FYC	PAMS
	Mean	2.97	2.91	3.08	3.03	3.00	2.99	2.90	3.11	2.77	2.87	2.85
4: Excellent	%	25.8	27.6	30.0	29.5	31.0	23.5	22.6	30.6	15.4	18.4	19.5
3: Good	%	50.3	43.1	52.5	48.5	41.4	56.8	50.4	52.8	53.8	55.3	48.8
2: Fair	%	18.8	22.1	12.5	17.5	24.1	15.0	20.9	13.9	23.1	21.1	29.3
1: Poor	%	5.2	7.2	5.0	4.5	3.4	4.7	6.1	2.8	7.7	5.3	2.4
Total	N	927	181	40	200	29	234	115	36	13	38	41

Service Area: Opps to Dev Leadership Ski		NCSU	College/School
Service Area: Opps to Dev Leadership Ski		NCSU	CALS	CED	CHASS	CNR	COE	COM	COT	Design	FYC	PAMS
	Mean	3.05	3.02	3.20	3.10	3.17	3.06	2.98	3.26	2.87	3.00	2.77
4: Excellent	%	29.3	33.7	40.0	33.2	36.7	24.8	25.6	35.9	20.0	20.9	20.5
3: Good	%	50.5	42.3	42.5	48.8	46.7	58.5	50.4	53.8	53.3	58.1	45.5
2: Fair	%	16.0	15.8	15.0	13.2	13.3	14.4	21.1	10.3	20.0	20.9	25.0
1: Poor	%	4.2	8.2	2.5	4.9	3.3	2.2	3.0	.	6.7	.	9.1
Total	N	1015	196	40	205	30	270	133	39	15	43	44

Q Evaluation of Non-Academic Services Staff Responsiveness

Staff Resp: Registration Process		NCSU	College/School
Staff Resp: Registration Process		NCSU	CALS	CED	CHASS	CNR	COE	COM	COT	Design	FYC	PAMS
	Mean	2.97	2.99	2.94	2.92	3.07	2.99	2.94	3.03	2.75	2.98	3.06
4: Excellent	%	23.3	25.3	23.5	24.8	14.8	22.2	21.8	21.6	12.5	26.2	26.4
3: Good	%	55.6	52.7	58.8	48.5	77.8	58.4	57.4	59.5	56.3	50.0	56.6
2: Fair	%	16.3	17.6	5.9	20.0	7.4	15.8	13.9	18.9	25.0	19.0	13.2
1: Poor	%	4.8	4.4	11.8	6.7	.	3.6	6.9	.	6.3	4.8	3.8
Total	N	936	182	34	165	27	279	101	37	16	42	53

Staff Resp: Financial Aid Application/Aw		NCSU	College/School
Staff Resp: Financial Aid Application/Aw		NCSU	CALS	CED	CHASS	CNR	COE	COM	COT	Design	FYC	PAMS
	Mean	2.84	2.70	3.20	2.72	2.73	2.93	2.77	3.25	2.89	2.71	2.82
4: Excellent	%	22.7	19.8	36.7	22.1	20.0	25.0	17.2	32.1	.	29.2	15.2
3: Good	%	48.0	41.4	46.7	42.5	46.7	50.5	54.7	60.7	88.9	29.2	54.5
2: Fair	%	19.8	27.9	16.7	20.4	20.0	16.8	15.6	7.1	11.1	25.0	27.3
1: Poor	%	9.5	10.8	.	15.0	13.3	7.6	12.5	.	.	16.7	3.0
Total	N	611	111	30	113	15	184	64	28	9	24	33

Staff Resp: Financial Aid Disbursement		NCSU	College/School
Staff Resp: Financial Aid Disbursement		NCSU	CALS	CED	CHASS	CNR	COE	COM	COT	Design	FYC	PAMS
	Mean	2.86	2.77	3.16	2.67	2.80	2.98	2.80	3.10	2.67	2.85	2.87
4: Excellent	%	23.0	22.3	36.0	22.9	20.0	27.2	15.0	23.8	.	20.0	16.1
3: Good	%	48.2	43.6	44.0	37.5	46.7	49.1	60.0	61.9	66.7	45.0	58.1
2: Fair	%	20.6	22.3	20.0	22.9	26.7	17.9	15.0	14.3	33.3	35.0	22.6
1: Poor	%	8.3	11.7	.	16.7	6.7	5.8	10.0	.	.	.	3.2
Total	N	544	94	25	96	15	173	60	21	9	20	31

Staff Resp: Food Services		NCSU	College/School
Staff Resp: Food Services		NCSU	CALS	CED	CHASS	CNR	COE	COM	COT	Design	FYC	PAMS
	Mean	2.77	2.68	2.82	2.76	2.92	2.85	2.67	2.90	2.89	2.67	2.67
4: Excellent	%	18.4	17.8	20.6	15.9	24.0	21.9	15.1	20.0	11.1	16.3	14.6
3: Good	%	48.8	45.6	47.1	51.0	56.0	48.7	45.2	56.7	66.7	46.5	47.9
2: Fair	%	24.1	23.7	26.5	26.8	8.0	21.9	31.2	16.7	22.2	25.6	27.1
1: Poor	%	8.7	13.0	5.9	6.4	12.0	7.5	8.6	6.7	.	11.6	10.4
Total	N	882	169	34	157	25	265	93	30	18	43	48

Staff Resp: Health Services		NCSU	College/School
Staff Resp: Health Services		NCSU	CALS	CED	CHASS	CNR	COE	COM	COT	Design	FYC	PAMS
	Mean	3.10	3.01	3.10	3.05	3.32	3.18	3.22	3.06	2.62	3.08	3.03
4: Excellent	%	33.5	33.3	35.5	31.6	45.5	35.4	36.4	36.4	7.7	32.5	23.1
3: Good	%	47.8	41.8	41.9	48.4	40.9	50.9	51.1	33.3	69.2	47.5	59.0
2: Fair	%	13.9	17.6	19.4	12.9	13.6	10.4	10.2	30.3	.	15.0	15.4
1: Poor	%	4.8	7.2	3.2	7.1	.	3.3	2.3	.	23.1	5.0	2.6
Total	N	786	153	31	155	22	212	88	33	13	40	39

Staff Resp: Counseling (personal)		NCSU	College/School
Staff Resp: Counseling (personal)		NCSU	CALS	CED	CHASS	CNR	COE	COM	COT	Design	FYC	PAMS
	Mean	3.00	3.06	3.14	3.07	2.67	2.99	3.03	2.75	2.75	2.81	3.00
4: Excellent	%	29.2	30.0	35.7	35.2	16.7	26.6	25.7	25.0	25.0	18.8	36.4
3: Good	%	47.6	50.0	50.0	42.6	50.0	48.1	54.3	50.0	50.0	50.0	36.4
2: Fair	%	17.7	16.0	7.1	16.7	16.7	22.8	17.1	.	.	25.0	18.2
1: Poor	%	5.6	4.0	7.1	5.6	16.7	2.5	2.9	25.0	25.0	6.3	9.1
Total	N	288	50	14	54	6	79	35	8	4	16	22

Staff Resp: Business Services/Cashier		NCSU	College/School
Staff Resp: Business Services/Cashier		NCSU	CALS	CED	CHASS	CNR	COE	COM	COT	Design	FYC	PAMS
	Mean	3.01	2.99	3.27	2.97	2.90	3.05	2.95	3.00	2.67	3.18	2.97
4: Excellent	%	23.2	20.0	33.3	24.8	19.0	24.4	24.4	14.8	.	30.3	23.1
3: Good	%	58.1	62.2	60.0	52.1	57.1	59.4	50.0	70.4	75.0	57.6	56.4
2: Fair	%	15.4	14.1	6.7	18.8	19.0	13.2	21.8	14.8	16.7	12.1	15.4
1: Poor	%	3.3	3.7	.	4.3	4.8	3.0	3.8	.	8.3	.	5.1
Total	N	689	135	30	117	21	197	78	27	12	33	39

Staff Resp: Residence Life Programs		NCSU	College/School
Staff Resp: Residence Life Programs		NCSU	CALS	CED	CHASS	CNR	COE	COM	COT	Design	FYC	PAMS
	Mean	2.92	2.90	3.07	2.93	2.69	2.94	2.93	2.96	3.21	2.74	2.82
4: Excellent	%	21.6	20.8	35.7	24.8	6.3	20.0	20.3	23.1	28.6	14.7	23.7
3: Good	%	54.1	54.4	42.9	49.6	56.3	57.9	58.1	53.8	64.3	52.9	44.7
2: Fair	%	18.7	18.4	14.3	19.2	37.5	17.9	16.2	19.2	7.1	23.5	21.1
1: Poor	%	5.6	6.4	7.1	6.4	.	4.1	5.4	3.8	.	8.8	10.5
Total	N	675	125	28	125	16	195	74	26	14	34	38

Staff Resp: Opps in ex-curr activities		NCSU	College/School
Staff Resp: Opps in ex-curr activities		NCSU	CALS	CED	CHASS	CNR	COE	COM	COT	Design	FYC	PAMS
	Mean	3.04	2.98	3.29	3.15	3.08	3.04	2.91	3.00	2.78	3.00	3.05
4: Excellent	%	25.1	23.2	38.7	33.3	20.8	21.6	20.0	26.7	11.1	25.0	28.2
3: Good	%	56.8	55.1	51.6	52.7	66.7	62.0	55.6	50.0	66.7	52.8	56.4
2: Fair	%	14.9	18.1	9.7	9.3	12.5	14.9	20.0	20.0	11.1	19.4	7.7
1: Poor	%	3.3	3.6	.	4.7	.	1.4	4.4	3.3	11.1	2.8	7.7
Total	N	734	138	31	129	24	208	90	30	9	36	39

Q Received Financial Aid

Have you received financial aid at NC St		NCSU	College/School
Have you received financial aid at NC St		NCSU	CALS	CED	CHASS	CNR	COE	COM	COT	Design	FYC	PAMS
Yes	%	56.9	58.5	74.5	58.1	60.0	58.0	46.6	59.2	55.2	53.1	55.1
No	%	43.1	41.5	25.5	41.9	40.0	42.0	53.4	40.8	44.8	46.9	44.9
Total	N	1435	270	47	272	45	414	176	49	29	64	69

Q Satisfaction with Financial Aid Package

Satisfaction with financial aid package		NCSU	College/School
Satisfaction with financial aid package		NCSU	CALS	CED	CHASS	CNR	COE	COM	COT	Design	FYC	PAMS
	Mean	3.12	3.06	3.29	3.08	3.26	3.13	3.09	3.21	3.31	3.03	3.13
4: Very satisfied	%	32.7	34.6	41.2	30.4	40.7	33.2	29.3	34.5	31.3	24.2	31.6
2: Moderately dissatisfied	%	10.0	7.7	5.9	9.5	7.4	13.0	6.1	13.8	.	15.2	13.2
3: Moderately satisfied	%	51.9	47.4	50.0	53.8	48.1	50.4	57.3	51.7	68.8	57.6	52.6
1: Very dissatisfied	%	5.4	10.3	2.9	6.3	3.7	3.4	7.3	.	.	3.0	2.6
Total	N	811	156	34	158	27	238	82	29	16	33	38

Q Customer Service Skills of Financial Aid Staff

Financial aid reception staff		NCSU	College/School
Financial aid reception staff		NCSU	CALS	CED	CHASS	CNR	COE	COM	COT	Design	FYC	PAMS
	Mean	3.10	3.15	3.39	2.94	3.29	3.10	3.16	3.32	3.00	3.04	2.92
4: Excellent	%	29.6	29.1	43.5	20.9	38.1	32.4	32.1	42.1	11.1	28.0	24.0
3: Good	%	53.7	58.1	52.2	58.2	52.4	49.4	53.6	47.4	77.8	48.0	48.0
2: Fair	%	13.6	11.1	4.3	14.5	9.5	14.2	12.5	10.5	11.1	24.0	24.0
1: Poor	%	3.1	1.7	.	6.4	.	4.0	1.8	.	.	.	4.0
Total	N	581	117	23	110	21	176	56	19	9	25	25

Financial aid phone staff		NCSU	College/School
Financial aid phone staff		NCSU	CALS	CED	CHASS	CNR	COE	COM	COT	Design	FYC	PAMS
	Mean	3.02	3.00	3.30	2.94	3.20	3.01	3.12	3.28	3.00	2.82	2.86
4: Excellent	%	28.9	30.2	47.8	21.6	35.0	29.7	28.6	33.3	22.2	27.3	27.3
3: Good	%	48.7	45.3	39.1	56.9	55.0	45.3	59.2	61.1	55.6	31.8	36.4
2: Fair	%	17.7	18.9	8.7	15.7	5.0	20.9	8.2	5.6	22.2	36.4	31.8
1: Poor	%	4.6	5.7	4.3	5.9	5.0	4.1	4.1	.	.	4.5	4.5
Total	N	519	106	23	102	20	148	49	18	9	22	22

Financial aid advisor staff		NCSU	College/School
Financial aid advisor staff		NCSU	CALS	CED	CHASS	CNR	COE	COM	COT	Design	FYC	PAMS
	Mean	3.13	3.08	3.48	2.99	3.33	3.13	3.24	3.47	3.22	3.08	3.00
4: Excellent	%	35.3	31.6	60.9	27.9	42.9	36.2	37.3	52.6	33.3	37.5	29.2
3: Good	%	47.0	51.3	30.4	50.0	47.6	45.4	51.0	42.1	55.6	37.5	41.7
2: Fair	%	13.2	10.3	4.3	15.4	9.5	14.1	9.8	5.3	11.1	20.8	29.2
1: Poor	%	4.5	6.8	4.3	6.7	.	4.3	2.0	.	.	4.2	.
Total	N	555	117	23	104	21	163	51	19	9	24	24

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For more information on the 2006 Sophomore Student Survey contact:
Dr. Nancy Whelchel, Associate Director for Survey Research
Office of Institutional Planning and Research
Box 7002
NCSU
Phone: (919) 515-4184
Email: nancy_whelchel@ncsu.edu

Posted: November, 2006

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North Carolina State University 2006 Sophomore Student Survey: College Comparisons of Evaluations of Student Services