North Carolina State University
2004 Sophomore Student Survey:
College Comparisons
of Evaluations of Student Services


This document reports survey data on college differences in respondents' ratings of student services. Specifically, results are presented for perceptions of campus safety, assessments of academic services outside the classroom, and assessments of non-academic services and the associated staff. Survey results for all respondents are provided in " 2004 Sophomore Student Survey: All Respondents." For information about the survey and analysis methods see " 2004 Sophomore Student Survey: Introduction, Methods, and Student Demographic Profile." Exact question wording is available on the web, or by clicking on the "Q" in the table header.

Campus Safety | Services Outside the Classroom | Non-Academic Service Areas | Financial Aid Services


Q Campus Safety

Campus taken sufficient steps to ensure
NCSU
College/School
CALS
Design
CED
COE
CNR
CHASS
PAMS
COT
COM
FYC
 
 
81.9
84.6
66.7
82.4
84.2
56.1
81.1
82.9
81.3
86.6
75.9
Yes
%
No
%
2.8
2.5
3.3
2.9
1.8
2.4
3.7
4.9
3.1
3.1
3.4
Not sure
%
15.3
12.9
30.0
14.7
14.0
41.5
15.2
12.2
15.6
10.2
20.7
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Q Rating of Services Outside the Classroom


Length of orientation session
NCSU
College/School
CALS
Design
CED
COE
CNR
CHASS
PAMS
COT
COM
FYC
 
Mean
2.82
2.85
2.88
2.88
2.78
2.68
2.86
2.92
2.90
2.83
2.72
 
 
5.9
2.8
3.8
2.9
7.4
10.5
6.5
2.7
.
8.5
7.4
1: Poor
%
2: Fair
%
20.5
23.8
15.4
20.6
22.2
21.1
17.4
16.2
23.3
16.9
22.2
3: Good
%
59.0
59.3
69.2
61.8
55.6
57.9
60.0
67.6
63.3
57.6
61.1
4: Excellent
%
14.6
14.0
11.5
14.7
14.8
10.5
16.1
13.5
13.3
16.9
9.3


Quality of orientation programs
NCSU
College/School
CALS
Design
CED
COE
CNR
CHASS
PAMS
COT
COM
FYC
 
Mean
2.82
2.82
2.68
2.85
2.82
2.55
2.85
2.83
2.80
2.87
2.82
 
 
3.6
2.8
.
6.1
4.7
7.9
3.8
2.8
.
2.5
1.8
1: Poor
%
2: Fair
%
25.9
25.4
40.0
24.2
23.9
39.5
24.8
25.0
26.7
27.1
27.3
3: Good
%
55.2
58.7
52.0
48.5
55.8
42.1
54.3
58.3
66.7
50.8
58.2
4: Excellent
%
15.2
13.1
8.0
21.2
15.6
10.5
17.1
13.9
6.7
19.5
12.7


Helpfulness of orientation staff
NCSU
College/School
CALS
Design
CED
COE
CNR
CHASS
PAMS
COT
COM
FYC
 
Mean
3.16
3.13
2.88
3.21
3.18
3.08
3.18
3.06
3.17
3.19
3.20
 
 
1.9
2.3
.
2.9
2.0
2.6
0.4
5.6
.
3.3
1.8
1: Poor
%
2: Fair
%
12.1
14.9
23.1
14.7
9.3
15.8
13.6
5.6
10.0
10.0
10.9
3: Good
%
53.9
49.8
65.4
41.2
57.0
52.6
53.4
66.7
63.3
50.8
52.7
4: Excellent
%
32.0
33.0
11.5
41.2
31.7
28.9
32.6
22.2
26.7
35.8
34.5


Orientations accomodations
NCSU
College/School
CALS
Design
CED
COE
CNR
CHASS
PAMS
COT
COM
FYC
 
Mean
2.86
2.88
2.69
2.78
2.90
2.83
2.88
2.82
2.83
2.77
2.83
 
 
3.3
1.5
7.7
6.3
2.8
5.7
3.7
5.9
.
5.2
1.9
1: Poor
%
2: Fair
%
22.5
23.3
26.9
28.1
18.0
28.6
20.6
14.7
31.0
28.4
27.8
3: Good
%
59.3
60.7
53.8
46.9
65.4
42.9
59.6
70.6
55.2
50.9
55.6
4: Excellent
%
14.9
14.6
11.5
18.8
13.8
22.9
16.1
8.8
13.8
15.5
14.8


Overall effectiveness of orientation
NCSU
College/School
CALS
Design
CED
COE
CNR
CHASS
PAMS
COT
COM
FYC
 
Mean
2.91
2.92
2.84
2.82
2.92
2.68
2.91
2.97
2.87
2.95
2.98
 
 
3.3
1.9
4.0
6.1
3.4
5.3
3.4
2.7
3.3
5.1
1.8
1: Poor
%
2: Fair
%
18.3
20.1
16.0
18.2
18.9
34.2
18.3
8.1
20.0
12.7
16.4
3: Good
%
62.4
62.6
72.0
63.6
59.9
47.4
62.6
78.4
63.3
64.4
63.6
4: Excellent
%
16.0
15.4
8.0
12.1
17.8
13.2
15.7
10.8
13.3
17.8
18.2


Access to advisor
NCSU
College/School
CALS
Design
CED
COE
CNR
CHASS
PAMS
COT
COM
FYC
 
Mean
3.12
3.30
2.66
3.00
3.04
3.32
3.09
3.22
3.28
2.80
3.64
 
 
4.6
2.1
6.9
5.7
7.1
2.4
2.6
2.4
.
11.3
.
1: Poor
%
2: Fair
%
16.3
12.1
37.9
17.1
16.9
7.3
19.9
9.8
6.3
22.6
5.1
3: Good
%
41.7
39.3
37.9
48.6
41.2
46.3
43.6
51.2
59.4
41.1
25.4
4: Excellent
%
37.4
46.4
17.2
28.6
34.8
43.9
33.8
36.6
34.4
25.0
69.5


Sufficient time with advisor
NCSU
College/School
CALS
Design
CED
COE
CNR
CHASS
PAMS
COT
COM
FYC
 
Mean
2.99
3.17
2.55
2.86
2.92
3.13
2.94
3.24
3.06
2.70
3.47
 
 
5.6
3.3
10.3
5.7
6.8
5.1
5.3
2.4
3.1
10.6
1.7
1: Poor
%
2: Fair
%
22.3
18.0
41.4
34.3
25.6
12.8
23.8
12.2
21.9
27.6
1.7
3: Good
%
39.4
37.2
31.0
28.6
36.4
46.2
42.6
43.9
40.6
43.1
44.1
4: Excellent
%
32.6
41.4
17.2
31.4
31.2
35.9
28.3
41.5
34.4
18.7
52.5


Accurate info on degree reqs/course sequ
NCSU
College/School
CALS
Design
CED
COE
CNR
CHASS
PAMS
COT
COM
FYC
 
Mean
2.99
3.13
2.54
2.92
3.00
3.07
2.84
3.20
3.09
2.89
3.36
 
 
6.9
5.9
7.1
5.6
7.0
7.3
9.5
.
6.3
6.3
5.1
1: Poor
%
2: Fair
%
22.1
16.3
42.9
30.6
21.6
12.2
29.0
22.0
15.6
24.6
8.5
3: Good
%
35.7
36.4
39.3
30.6
36.0
46.3
29.8
36.6
40.6
42.9
32.2
4: Excellent
%
35.3
41.4
10.7
33.3
35.4
34.1
31.7
41.5
37.5
26.2
54.2


Advisor knowledge of policies/procedures
NCSU
College/School
CALS
Design
CED
COE
CNR
CHASS
PAMS
COT
COM
FYC
 
Mean
3.05
3.14
2.57
3.03
3.11
3.15
2.88
3.12
2.97
2.98
3.34
 
 
4.7
3.0
7.1
2.9
6.3
4.9
4.3
7.3
6.3
4.1
3.4
1: Poor
%
2: Fair
%
19.2
14.9
42.9
28.6
14.4
12.2
28.7
12.2
25.0
18.7
11.9
3: Good
%
42.8
46.8
35.7
31.4
41.7
46.3
41.3
41.5
34.4
52.8
32.2
4: Excellent
%
33.2
35.3
14.3
37.1
37.6
36.6
25.6
39.0
34.4
24.4
52.5


Academic advising services overall
NCSU
College/School
CALS
Design
CED
COE
CNR
CHASS
PAMS
COT
COM
FYC
 
Mean
3.03
3.21
2.54
3.00
2.98
3.15
2.94
3.13
3.06
2.88
3.47
 
 
4.8
1.7
14.3
2.9
7.7
.
3.8
10.0
3.1
5.6
1.7
1: Poor
%
2: Fair
%
19.9
19.2
25.0
25.7
18.5
17.1
26.2
10.0
12.5
21.4
6.9
3: Good
%
42.4
35.8
53.6
40.0
42.2
51.2
42.2
37.5
59.4
52.4
34.5
4: Excellent
%
32.8
43.3
7.1
31.4
31.7
31.7
27.8
42.5
25.0
20.6
56.9


Academic assistance in writing
NCSU
College/School
CALS
Design
CED
COE
CNR
CHASS
PAMS
COT
COM
FYC
 
Mean
3.05
3.08
2.71
2.89
3.08
2.83
3.10
3.08
2.92
3.06
3.09
 
 
3.5
3.2
14.3
11.1
2.8
.
4.2
.
8.3
.
4.5
1: Poor
%
2: Fair
%
15.6
14.5
14.3
22.2
14.1
33.3
15.5
7.7
8.3
16.7
18.2
3: Good
%
53.0
53.2
57.1
33.3
54.9
50.0
46.5
76.9
66.7
61.1
40.9
4: Excellent
%
27.9
29.0
14.3
33.3
28.2
16.7
33.8
15.4
16.7
22.2
36.4


Academic assistance in reading
NCSU
College/School
CALS
Design
CED
COE
CNR
CHASS
PAMS
COT
COM
FYC
 
Mean
2.83
2.83
2.50
2.40
2.76
2.89
2.88
3.10
2.92
2.86
2.85
 
 
4.9
4.9
25.0
20.0
5.2
.
6.1
.
.
.
7.7
1: Poor
%
2: Fair
%
24.2
29.3
25.0
20.0
25.9
33.3
22.4
10.0
25.0
27.3
7.7
3: Good
%
53.8
43.9
25.0
60.0
56.9
44.4
49.0
70.0
58.3
59.1
76.9
4: Excellent
%
17.0
22.0
25.0
.
12.1
22.2
22.4
20.0
16.7
13.6
7.7


Academic assistance in mathematics
NCSU
College/School
CALS
Design
CED
COE
CNR
CHASS
PAMS
COT
COM
FYC
 
Mean
3.13
3.17
2.75
2.88
3.10
3.00
3.19
3.00
3.05
3.19
3.30
 
 
2.3
.
12.5
11.8
2.9
4.8
3.3
5.0
.
.
.
1: Poor
%
2: Fair
%
14.1
14.3
37.5
5.9
16.4
14.3
11.0
15.0
22.7
12.3
6.7
3: Good
%
51.9
54.3
12.5
64.7
48.6
57.1
49.5
55.0
50.0
56.1
56.7
4: Excellent
%
31.7
31.4
37.5
17.6
32.1
23.8
36.3
25.0
27.3
31.6
36.7


Academic assistance in study skills
NCSU
College/School
CALS
Design
CED
COE
CNR
CHASS
PAMS
COT
COM
FYC
 
Mean
2.92
3.00
2.00
2.71
2.85
2.67
3.00
3.00
3.15
2.88
3.06
 
 
4.9
2.1
33.3
28.6
5.4
6.7
7.7
.
.
.
.
1: Poor
%
2: Fair
%
19.2
20.8
33.3
.
23.0
33.3
11.5
10.0
7.7
26.9
17.6
3: Good
%
54.7
52.1
33.3
42.9
52.7
46.7
53.8
80.0
69.2
57.7
58.8
4: Excellent
%
21.1
25.0
.
28.6
18.9
13.3
26.9
10.0
23.1
15.4
23.5


Academic assistance in foreign language
NCSU
College/School
CALS
Design
CED
COE
CNR
CHASS
PAMS
COT
COM
FYC
 
Mean
2.96
3.03
2.50
2.25
2.96
3.00
3.05
3.13
3.20
2.77
2.78
 
 
5.3
.
25.0
25.0
2.2
.
8.3
.
.
6.7
11.1
1: Poor
%
2: Fair
%
17.9
19.4
25.0
25.0
20.0
33.3
13.3
.
10.0
26.7
11.1
3: Good
%
52.7
58.1
25.0
50.0
57.8
33.3
43.3
87.5
60.0
50.0
66.7
4: Excellent
%
24.2
22.6
25.0
.
20.0
33.3
35.0
12.5
30.0
16.7
11.1


Academic assistance in computer science
NCSU
College/School
CALS
Design
CED
COE
CNR
CHASS
PAMS
COT
COM
FYC
 
Mean
2.97
2.97
2.00
2.63
2.98
2.73
3.09
3.08
3.11
2.91
3.09
 
 
5.8
5.4
25.0
25.0
5.3
9.1
4.4
8.3
.
.
9.1
1: Poor
%
2: Fair
%
16.5
18.9
50.0
.
16.7
27.3
15.6
.
11.1
27.3
.
3: Good
%
52.4
48.6
25.0
62.5
52.7
45.5
46.7
66.7
66.7
54.5
63.6
4: Excellent
%
25.2
27.0
.
12.5
25.3
18.2
33.3
25.0
22.2
18.2
27.3


Academic assistance in science
NCSU
College/School
CALS
Design
CED
COE
CNR
CHASS
PAMS
COT
COM
FYC
 
Mean
3.24
3.31
2.00
3.17
3.28
3.00
3.17
3.30
3.27
3.03
3.35
 
 
2.4
2.5
33.3
.
1.9
8.3
2.8
.
.
2.7
.
1: Poor
%
2: Fair
%
8.6
6.8
33.3
.
8.4
4.2
13.9
13.0
9.1
16.2
.
3: Good
%
51.8
47.8
33.3
83.3
49.7
66.7
47.2
43.5
54.5
56.8
64.5
4: Excellent
%
37.2
42.9
.
16.7
40.0
20.8
36.1
43.5
36.4
24.3
35.5


Academic help services overall
NCSU
College/School
CALS
Design
CED
COE
CNR
CHASS
PAMS
COT
COM
FYC
 
Mean
3.14
3.18
2.80
3.00
3.13
3.00
3.22
3.04
3.17
3.10
3.28
 
 
1.5
0.7
10.0
9.5
1.1
3.8
2.0
4.2
.
.
.
1: Poor
%
2: Fair
%
10.0
7.8
20.0
4.8
10.7
11.5
8.8
12.5
13.0
16.4
2.8
3: Good
%
60.9
64.1
50.0
61.9
62.6
65.4
54.9
58.3
56.5
56.7
66.7
4: Excellent
%
27.6
27.5
20.0
23.8
25.7
19.2
34.3
25.0
30.4
26.9
30.6


Library hours of operation
NCSU
College/School
CALS
Design
CED
COE
CNR
CHASS
PAMS
COT
COM
FYC
 
Mean
3.66
3.67
3.43
3.58
3.64
3.71
3.70
3.42
3.47
3.77
3.68
 
 
0.4
0.4
.
.
0.3
2.6
0.4
.
.
.
1.8
1: Poor
%
2: Fair
%
2.8
2.5
7.1
6.1
2.9
.
3.0
5.3
3.1
0.8
1.8
3: Good
%
27.4
26.9
42.9
30.3
29.6
21.1
22.7
47.4
46.9
21.9
22.8
4: Excellent
%
69.4
70.2
50.0
63.6
67.1
76.3
73.9
47.4
50.0
77.3
73.7


Access to databases and collections
NCSU
College/School
CALS
Design
CED
COE
CNR
CHASS
PAMS
COT
COM
FYC
 
Mean
3.50
3.47
3.23
3.61
3.48
3.42
3.60
3.43
3.34
3.53
3.47
 
 
0.1
.
.
.
0.4
.
.
.
.
.
.
1: Poor
%
2: Fair
%
4.5
5.5
15.4
3.0
3.6
10.5
2.3
2.7
3.1
4.9
7.5
3: Good
%
40.5
41.9
46.2
33.3
43.6
36.8
35.1
51.4
59.4
36.9
37.7
4: Excellent
%
54.9
52.5
38.5
63.6
52.5
52.6
62.5
45.9
37.5
58.2
54.7


Training to use library
NCSU
College/School
CALS
Design
CED
COE
CNR
CHASS
PAMS
COT
COM
FYC
 
Mean
2.97
3.01
2.75
3.12
2.90
3.03
2.95
2.97
2.83
3.07
3.08
 
 
4.4
1.4
8.3
11.5
5.5
.
5.8
5.7
10.0
2.6
1.9
1: Poor
%
2: Fair
%
22.9
26.5
25.0
3.8
24.9
31.3
20.6
14.3
23.3
23.1
17.3
3: Good
%
44.0
42.0
50.0
46.2
43.2
34.4
46.1
57.1
40.0
39.3
51.9
4: Excellent
%
28.7
30.1
16.7
38.5
26.4
34.4
27.6
22.9
26.7
35.0
28.8


Library services overall
NCSU
College/School
CALS
Design
CED
COE
CNR
CHASS
PAMS
COT
COM
FYC
 
Mean
3.46
3.41
3.22
3.62
3.44
3.44
3.53
3.42
3.31
3.52
3.50
 
 
0.2
0.4
.
.
0.3
.
.
.
.
.
.
1: Poor
%
2: Fair
%
3.9
5.0
11.1
2.9
4.2
2.6
3.8
.
3.1
2.4
1.7
3: Good
%
45.5
47.3
55.6
32.4
46.4
51.3
39.8
57.9
62.5
43.3
46.6
4: Excellent
%
50.4
47.3
33.3
64.7
49.0
46.2
56.4
42.1
34.4
54.3
51.7


Access to the Internet
NCSU
College/School
CALS
Design
CED
COE
CNR
CHASS
PAMS
COT
COM
FYC
 
Mean
3.70
3.73
3.55
3.69
3.71
3.63
3.69
3.66
3.56
3.74
3.60
 
 
0.4
.
.
.
0.9
.
0.4
.
.
.
1.7
1: Poor
%
2: Fair
%
2.3
3.0
6.9
.
2.1
4.9
1.1
2.4
.
2.4
3.4
3: Good
%
24.6
21.2
31.0
31.4
21.7
26.8
27.3
29.3
43.8
21.3
27.6
4: Excellent
%
72.7
75.8
62.1
68.6
75.2
68.3
71.2
68.3
56.3
76.4
67.2


Hrs of op for comp center labs and help
NCSU
College/School
CALS
Design
CED
COE
CNR
CHASS
PAMS
COT
COM
FYC
 
Mean
3.46
3.33
2.92
3.58
3.55
3.41
3.47
3.46
3.48
3.56
3.38
 
 
0.9
0.9
7.7
.
0.6
2.7
1.4
.
.
.
.
1: Poor
%
2: Fair
%
6.3
11.0
19.2
3.0
4.0
8.1
5.0
.
3.7
5.0
9.1
3: Good
%
38.9
42.7
46.2
36.4
35.2
35.1
38.8
53.8
44.4
34.2
43.6
4: Excellent
%
53.8
45.4
26.9
60.6
60.2
54.1
54.8
46.2
51.9
60.8
47.3


Access to up-to-date facilities
NCSU
College/School
CALS
Design
CED
COE
CNR
CHASS
PAMS
COT
COM
FYC
 
Mean
3.45
3.42
3.04
3.56
3.44
3.43
3.48
3.34
3.57
3.54
3.50
 
 
0.3
0.5
.
.
0.6
.
.
.
.
.
.
1: Poor
%
2: Fair
%
4.8
5.6
23.1
3.1
5.6
5.7
3.4
2.4
3.3
2.6
1.9
3: Good
%
44.6
45.8
50.0
37.5
43.3
45.7
45.0
61.0
36.7
41.0
46.2
4: Excellent
%
50.4
48.1
26.9
59.4
50.5
48.6
51.7
36.6
60.0
56.4
51.9


Access to trained staff for help
NCSU
College/School
CALS
Design
CED
COE
CNR
CHASS
PAMS
COT
COM
FYC
 
Mean
3.06
2.96
2.81
3.20
3.03
3.11
3.19
2.88
3.07
3.11
3.10
 
 
2.8
5.0
11.5
.
3.2
.
1.0
3.1
.
0.9
4.2
1: Poor
%
2: Fair
%
19.8
21.0
26.9
20.0
21.9
29.6
14.9
25.0
18.5
16.7
18.8
3: Good
%
46.0
47.5
30.8
40.0
43.5
29.6
48.6
53.1
55.6
52.8
39.6
4: Excellent
%
31.4
26.5
30.8
40.0
31.3
40.7
35.6
18.8
25.9
29.6
37.5


Technology training classes
NCSU
College/School
CALS
Design
CED
COE
CNR
CHASS
PAMS
COT
COM
FYC
 
Mean
3.11
3.10
2.59
3.37
3.10
3.11
3.18
3.07
3.06
3.15
3.13
 
 
3.1
4.7
11.8
.
2.9
5.3
2.5
.
.
2.7
3.3
1: Poor
%
2: Fair
%
14.1
14.2
35.3
5.3
14.4
15.8
13.4
18.5
11.1
9.6
16.7
3: Good
%
50.9
47.2
35.3
52.6
53.1
42.1
47.1
55.6
72.2
57.5
43.3
4: Excellent
%
31.9
34.0
17.6
42.1
29.7
36.8
37.0
25.9
16.7
30.1
36.7


Technology services overall
NCSU
College/School
CALS
Design
CED
COE
CNR
CHASS
PAMS
COT
COM
FYC
 
Mean
3.41
3.36
3.10
3.56
3.45
3.45
3.39
3.41
3.44
3.50
3.32
 
 
0.2
.
.
.
0.6
.
.
.
.
.
.
1: Poor
%
2: Fair
%
4.0
6.4
24.1
3.1
3.4
5.3
2.8
.
.
1.6
1.8
3: Good
%
50.4
51.5
41.4
37.5
46.0
44.7
55.2
58.5
56.3
46.3
64.9
4: Excellent
%
45.5
42.1
34.5
59.4
50.0
50.0
42.1
41.5
43.8
52.0
33.3


Opportunity for career assistance
NCSU
College/School
CALS
Design
CED
COE
CNR
CHASS
PAMS
COT
COM
FYC
 
Mean
3.15
3.36
2.38
3.00
3.10
3.04
3.07
3.13
3.00
3.16
3.14
 
 
2.0
0.5
7.7
.
3.2
4.3
1.5
.
.
1.2
5.7
1: Poor
%
2: Fair
%
14.1
8.6
61.5
15.4
12.8
13.0
20.1
16.7
22.2
13.6
5.7
3: Good
%
50.6
45.2
15.4
69.2
55.1
56.5
47.8
54.2
55.6
53.1
57.1
4: Excellent
%
33.3
45.7
15.4
15.4
28.9
26.1
30.6
29.2
22.2
32.1
31.4


Info. on internships/co-op/other
NCSU
College/School
CALS
Design
CED
COE
CNR
CHASS
PAMS
COT
COM
FYC
 
Mean
3.10
3.27
2.59
3.18
3.11
3.03
2.95
3.03
3.00
3.09
3.00
 
 
3.8
1.0
11.8
5.9
3.0
10.0
5.8
6.9
4.3
3.2
5.9
1: Poor
%
2: Fair
%
15.1
13.6
29.4
5.9
13.9
6.7
20.8
6.9
13.0
17.0
14.7
3: Good
%
48.8
43.2
47.1
52.9
51.9
53.3
45.5
62.1
60.9
47.9
52.9
4: Excellent
%
32.3
42.2
11.8
35.3
31.2
30.0
27.9
24.1
21.7
31.9
26.5


Resources to explore career options
NCSU
College/School
CALS
Design
CED
COE
CNR
CHASS
PAMS
COT
COM
FYC
 
Mean
3.10
3.26
2.56
3.32
3.10
3.00
3.02
2.92
2.95
3.17
2.92
 
 
2.8
.
11.1
4.5
3.8
3.4
3.3
.
10.0
1.1
5.4
1: Poor
%
2: Fair
%
15.1
14.0
33.3
.
14.1
20.7
17.3
28.0
5.0
12.5
16.2
3: Good
%
51.2
46.1
44.4
54.5
50.7
48.3
53.3
52.0
65.0
54.5
59.5
4: Excellent
%
30.9
39.9
11.1
40.9
31.5
27.6
26.0
20.0
20.0
31.8
18.9


Info. avail through computers/Internet
NCSU
College/School
CALS
Design
CED
COE
CNR
CHASS
PAMS
COT
COM
FYC
 
Mean
3.21
3.33
2.74
3.21
3.20
3.21
3.20
3.00
2.95
3.30
3.05
 
 
1.2
.
5.3
4.2
1.8
.
1.2
.
.
1.1
2.6
1: Poor
%
2: Fair
%
11.7
10.5
36.8
8.3
9.3
13.8
12.8
14.3
21.1
9.9
12.8
3: Good
%
51.9
46.4
36.8
50.0
56.4
51.7
50.6
71.4
63.2
47.3
61.5
4: Excellent
%
35.2
43.1
21.1
37.5
32.6
34.5
35.4
14.3
15.8
41.8
23.1


Career-related services overall
NCSU
College/School
CALS
Design
CED
COE
CNR
CHASS
PAMS
COT
COM
FYC
 
Mean
3.14
3.29
2.56
3.17
3.14
3.06
3.06
3.00
3.09
3.17
3.05
 
 
1.6
.
5.6
4.2
1.7
3.1
2.4
.
.
2.0
2.4
1: Poor
%
2: Fair
%
12.5
11.1
44.4
8.3
11.8
15.6
14.3
16.7
13.6
8.2
9.5
3: Good
%
56.0
48.3
38.9
54.2
57.0
53.1
58.3
66.7
63.6
60.2
69.0
4: Excellent
%
29.8
40.6
11.1
33.3
29.5
28.1
25.0
16.7
22.7
29.6
19.0


Avail of books/supplies at bookstore
NCSU
College/School
CALS
Design
CED
COE
CNR
CHASS
PAMS
COT
COM
FYC
 
Mean
3.07
3.06
2.84
3.33
3.00
3.03
3.21
3.13
3.06
2.96
3.04
 
 
2.1
1.3
4.0
.
2.9
5.4
1.2
2.5
.
3.3
1.8
1: Poor
%
2: Fair
%
15.6
13.9
28.0
6.1
17.7
16.2
10.6
15.0
12.9
21.5
23.2
3: Good
%
55.2
61.9
48.0
54.5
55.6
48.6
53.9
50.0
67.7
51.2
44.6
4: Excellent
%
27.0
22.9
20.0
39.4
23.8
29.7
34.3
32.5
19.4
24.0
30.4


Virtual Advising Center Web site
NCSU
College/School
CALS
Design
CED
COE
CNR
CHASS
PAMS
COT
COM
FYC
 
Mean
3.14
3.16
2.86
3.23
3.17
3.00
3.21
3.22
3.10
2.98
3.04
 
 
1.8
0.9
.
.
3.9
.
0.9
.
.
3.6
.
1: Poor
%
2: Fair
%
9.9
8.6
14.3
23.1
6.3
18.8
8.8
8.7
5.0
16.4
17.4
3: Good
%
60.5
63.8
85.7
30.8
58.3
62.5
58.8
60.9
80.0
58.2
60.9
4: Excellent
%
27.8
26.7
.
46.2
31.5
18.8
31.6
30.4
15.0
21.8
21.7
Back to Top

Q Evaluation of Non-Academic Service Areas


Service Area: Registration Process
NCSU
College/School
CALS
Design
CED
COE
CNR
CHASS
PAMS
COT
COM
FYC
 
Mean
3.03
3.06
2.86
3.03
3.09
2.92
2.91
3.23
2.94
3.06
3.11
 
 
4.3
3.5
.
2.9
4.1
5.1
6.3
.
3.1
4.8
5.4
1: Poor
%
2: Fair
%
16.2
15.2
24.1
20.0
13.4
15.4
21.5
15.0
15.6
13.5
14.3
3: Good
%
51.5
52.8
65.5
48.6
51.6
61.5
46.9
47.5
65.6
53.2
44.6
4: Excellent
%
28.0
28.6
10.3
28.6
30.9
17.9
25.4
37.5
15.6
28.6
35.7


Service Area: Financial Aid Application/
NCSU
College/School
CALS
Design
CED
COE
CNR
CHASS
PAMS
COT
COM
FYC
 
Mean
2.90
2.87
3.00
2.86
2.98
2.94
2.90
2.80
2.78
2.85
2.72
 
 
7.4
10.2
.
14.3
4.2
.
6.5
12.0
11.1
7.5
13.8
1: Poor
%
2: Fair
%
18.2
17.0
9.1
14.3
18.0
22.2
18.7
24.0
16.7
19.4
20.7
3: Good
%
51.7
48.3
81.8
42.9
53.4
61.1
53.2
36.0
55.6
53.7
44.8
4: Excellent
%
22.7
24.5
9.1
28.6
24.3
16.7
21.6
28.0
16.7
19.4
20.7


Service Area: Financial Aid Disbursement
NCSU
College/School
CALS
Design
CED
COE
CNR
CHASS
PAMS
COT
COM
FYC
 
Mean
2.90
2.92
2.85
2.76
2.95
3.00
2.87
3.20
2.93
2.75
2.77
 
 
7.9
8.4
7.7
14.3
6.9
.
7.6
.
6.7
11.9
9.7
1: Poor
%
2: Fair
%
18.9
19.1
15.4
14.3
16.9
18.8
21.2
24.0
13.3
19.4
22.6
3: Good
%
48.7
45.0
61.5
52.4
50.6
62.5
47.5
32.0
60.0
50.7
48.4
4: Excellent
%
24.5
27.5
15.4
19.0
25.6
18.8
23.7
44.0
20.0
17.9
19.4


Service Area: Food Services
NCSU
College/School
CALS
Design
CED
COE
CNR
CHASS
PAMS
COT
COM
FYC
 
Mean
2.67
2.71
2.34
2.46
2.71
2.59
2.60
2.97
2.56
2.62
2.84
 
 
8.9
8.4
17.2
20.0
6.6
11.8
9.6
6.3
8.0
10.4
4.4
1: Poor
%
2: Fair
%
28.4
26.5
34.5
31.4
27.2
29.4
30.3
25.0
32.0
29.2
26.7
3: Good
%
50.0
50.7
44.8
31.4
54.4
47.1
50.5
34.4
56.0
48.1
48.9
4: Excellent
%
12.8
14.4
3.4
17.1
11.8
11.8
9.6
34.4
4.0
12.3
20.0


Service Area: Health Services
NCSU
College/School
CALS
Design
CED
COE
CNR
CHASS
PAMS
COT
COM
FYC
 
Mean
3.06
3.02
2.50
3.18
3.15
3.00
3.01
3.21
2.96
3.14
3.00
 
 
4.7
4.5
8.3
3.6
2.6
14.3
5.4
.
4.2
4.1
9.5
1: Poor
%
2: Fair
%
14.4
18.0
37.5
7.1
11.9
.
15.7
20.8
12.5
11.3
9.5
3: Good
%
51.7
48.3
50.0
57.1
53.6
57.1
51.9
37.5
66.7
50.5
52.4
4: Excellent
%
29.3
29.2
4.2
32.1
32.0
28.6
27.0
41.7
16.7
34.0
28.6


Service Area: Counseling (personal)
NCSU
College/School
CALS
Design
CED
COE
CNR
CHASS
PAMS
COT
COM
FYC
 
Mean
2.98
2.89
2.63
3.33
3.04
2.70
3.06
3.06
2.91
2.88
3.05
 
 
4.3
10.9
.
.
.
10.0
4.4
.
.
8.3
4.5
1: Poor
%
2: Fair
%
17.6
14.5
37.5
.
21.0
30.0
17.6
25.0
9.1
8.3
13.6
3: Good
%
53.5
49.1
62.5
66.7
54.3
40.0
45.6
43.8
90.9
70.8
54.5
4: Excellent
%
24.6
25.5
.
33.3
24.7
20.0
32.4
31.3
.
12.5
27.3


Service Area: Business Services/Cashier
NCSU
College/School
CALS
Design
CED
COE
CNR
CHASS
PAMS
COT
COM
FYC
 
Mean
3.03
3.03
2.81
3.16
3.06
3.00
3.02
3.00
3.00
3.05
3.00
 
 
2.1
3.4
4.8
.
0.9
.
1.2
3.7
.
2.3
7.9
1: Poor
%
2: Fair
%
14.8
13.8
19.0
8.0
18.2
13.0
13.9
22.2
19.0
9.1
13.2
3: Good
%
60.5
58.6
66.7
68.0
54.5
73.9
66.1
44.4
61.9
70.5
50.0
4: Excellent
%
22.6
24.1
9.5
24.0
26.4
13.0
18.8
29.6
19.0
18.2
28.9


Service Area: Residence Life Programs
NCSU
College/School
CALS
Design
CED
COE
CNR
CHASS
PAMS
COT
COM
FYC
 
Mean
2.88
2.88
2.81
3.00
2.90
2.83
2.86
2.86
2.55
2.89
2.94
 
 
5.0
6.6
3.8
.
4.2
8.7
5.2
.
10.0
4.9
5.9
1: Poor
%
2: Fair
%
21.9
19.7
30.8
11.1
22.2
17.4
20.8
37.9
35.0
19.8
23.5
3: Good
%
53.4
52.6
46.2
77.8
52.8
56.5
56.5
37.9
45.0
56.8
41.2
4: Excellent
%
19.7
21.1
19.2
11.1
20.8
17.4
17.5
24.1
10.0
18.5
29.4


Service Area: Opps. in Ex-Curric Act.
NCSU
College/School
CALS
Design
CED
COE
CNR
CHASS
PAMS
COT
COM
FYC
 
Mean
3.22
3.33
3.09
3.21
3.21
3.16
3.17
3.16
3.00
3.23
3.25
 
 
2.0
0.5
4.5
.
2.5
3.2
3.7
.
.
2.0
.
1: Poor
%
2: Fair
%
11.6
6.8
13.6
6.9
10.7
9.7
14.3
21.9
15.4
14.9
11.4
3: Good
%
48.9
51.6
50.0
65.5
49.6
54.8
43.4
40.6
69.2
41.6
52.3
4: Excellent
%
37.5
41.1
31.8
27.6
37.2
32.3
38.6
37.5
15.4
41.6
36.4


Service Area: Opps. in Commun Serv Projs
NCSU
College/School
CALS
Design
CED
COE
CNR
CHASS
PAMS
COT
COM
FYC
 
Mean
3.02
3.11
2.90
3.11
2.95
3.08
3.05
3.08
2.63
2.94
3.03
 
 
3.1
3.5
4.8
.
1.6
.
5.3
.
10.5
2.5
2.9
1: Poor
%
2: Fair
%
19.8
14.6
28.6
7.4
25.1
20.8
16.0
24.0
21.1
25.9
20.6
3: Good
%
49.3
49.1
38.1
74.1
50.3
50.0
46.7
44.0
63.2
46.9
47.1
4: Excellent
%
27.7
32.7
28.6
18.5
23.0
29.2
32.0
32.0
5.3
24.7
29.4


Service Area: Opps to Dev Leadership Ski
NCSU
College/School
CALS
Design
CED
COE
CNR
CHASS
PAMS
COT
COM
FYC
 
Mean
3.04
3.14
2.92
3.23
2.98
3.12
3.00
3.04
2.85
3.08
3.05
 
 
2.7
1.6
4.2
.
2.3
.
4.4
3.6
3.8
3.1
2.7
1: Poor
%
2: Fair
%
18.9
15.8
25.0
3.3
22.2
12.0
21.1
25.0
19.2
17.5
16.2
3: Good
%
49.9
49.5
45.8
70.0
51.1
64.0
44.4
35.7
65.4
47.4
54.1
4: Excellent
%
28.5
33.2
25.0
26.7
24.4
24.0
30.0
35.7
11.5
32.0
27.0
Back to Top

Q Evaluation of Non-Academic Services Staff Responsiveness


Staff Resp: Registration Process
NCSU
College/School
CALS
Design
CED
COE
CNR
CHASS
PAMS
COT
COM
FYC
 
Mean
2.97
3.02
2.73
2.84
2.97
2.94
2.91
3.16
2.96
2.94
3.18
 
 
3.6
2.8
.
9.7
4.7
.
4.9
.
.
3.2
.
1: Poor
%
2: Fair
%
19.0
18.1
31.8
6.5
18.8
24.2
22.2
16.1
21.7
15.8
15.6
3: Good
%
54.4
53.1
63.6
74.2
51.6
57.6
49.8
51.6
60.9
65.3
51.1
4: Excellent
%
23.0
26.0
4.5
9.7
25.0
18.2
23.2
32.3
17.4
15.8
33.3


Staff Resp: Financial Aid Application/Aw
NCSU
College/School
CALS
Design
CED
COE
CNR
CHASS
PAMS
COT
COM
FYC
 
Mean
2.94
2.91
2.90
2.74
3.05
3.12
2.89
2.89
2.73
2.88
2.95
 
 
6.2
8.5
.
15.8
4.4
.
7.0
5.3
.
3.5
13.6
1: Poor
%
2: Fair
%
18.1
19.7
20.0
15.8
13.3
35.3
20.2
15.8
26.7
21.1
9.1
3: Good
%
51.3
44.4
70.0
47.4
55.1
17.6
49.1
63.2
73.3
59.6
45.5
4: Excellent
%
24.5
27.4
10.0
21.1
27.2
47.1
23.7
15.8
.
15.8
31.8


Staff Resp: Financial Aid Disbursement
NCSU
College/School
CALS
Design
CED
COE
CNR
CHASS
PAMS
COT
COM
FYC
 
Mean
2.93
2.90
2.91
2.68
3.00
3.13
2.96
2.95
2.75
2.85
2.96
 
 
6.5
8.7
.
10.5
4.8
.
6.6
10.5
.
7.4
8.7
1: Poor
%
2: Fair
%
17.5
16.3
18.2
26.3
15.9
20.0
17.6
5.3
25.0
22.2
17.4
3: Good
%
52.1
51.0
72.7
47.4
54.0
46.7
49.5
63.2
75.0
48.1
43.5
4: Excellent
%
23.8
24.0
9.1
15.8
25.4
33.3
26.4
21.1
.
22.2
30.4


Staff Resp: Food Services
NCSU
College/School
CALS
Design
CED
COE
CNR
CHASS
PAMS
COT
COM
FYC
 
Mean
2.83
2.92
2.60
2.80
2.86
2.67
2.79
3.14
2.58
2.69
2.83
 
 
6.8
5.5
.
6.7
6.7
11.1
8.1
7.1
5.3
6.9
10.3
1: Poor
%
2: Fair
%
23.8
21.0
48.0
23.3
21.4
25.9
27.3
7.1
31.6
29.9
10.3
3: Good
%
49.6
49.7
44.0
53.3
51.3
48.1
42.2
50.0
63.2
50.6
65.5
4: Excellent
%
19.9
23.8
8.0
16.7
20.6
14.8
22.4
35.7
.
12.6
13.8


Staff Resp: Health Services
NCSU
College/School
CALS
Design
CED
COE
CNR
CHASS
PAMS
COT
COM
FYC
 
Mean
3.05
3.03
2.52
3.11
3.13
3.29
3.00
3.28
2.89
3.05
3.06
 
 
5.4
4.4
8.7
3.6
4.8
4.8
6.0
4.0
10.5
6.1
5.7
1: Poor
%
2: Fair
%
16.1
19.0
39.1
3.6
12.8
9.5
19.2
12.0
10.5
15.9
11.4
3: Good
%
46.6
45.6
43.5
71.4
47.1
38.1
43.7
36.0
57.9
45.1
54.3
4: Excellent
%
31.9
31.0
8.7
21.4
35.3
47.6
31.1
48.0
21.1
32.9
28.6


Staff Resp: Counseling (personal)
NCSU
College/School
CALS
Design
CED
COE
CNR
CHASS
PAMS
COT
COM
FYC
 
Mean
2.94
2.96
2.86
3.20
2.89
2.86
3.06
2.73
3.13
2.80
2.88
 
 
7.9
12.5
.
.
6.3
.
5.7
18.2
.
10.0
11.8
1: Poor
%
2: Fair
%
15.8
14.6
28.6
.
20.3
28.6
18.9
9.1
.
10.0
5.9
3: Good
%
50.8
37.5
57.1
80.0
51.6
57.1
39.6
54.5
87.5
70.0
64.7
4: Excellent
%
25.4
35.4
14.3
20.0
21.9
14.3
35.8
18.2
12.5
10.0
17.6


Staff Resp: Business Services/Cashier
NCSU
College/School
CALS
Design
CED
COE
CNR
CHASS
PAMS
COT
COM
FYC
 
Mean
3.00
2.97
2.94
3.19
3.00
3.17
2.99
2.87
3.00
3.01
3.11
 
 
3.8
5.6
.
.
4.3
.
3.1
8.7
.
1.4
7.1
1: Poor
%
2: Fair
%
16.3
16.9
23.5
4.8
17.7
11.1
15.7
17.4
17.6
16.4
10.7
3: Good
%
55.7
52.1
58.8
71.4
51.6
61.1
59.8
52.2
64.7
61.6
46.4
4: Excellent
%
24.2
25.4
17.6
23.8
26.3
27.8
21.3
21.7
17.6
20.5
35.7


Staff Resp: Residence Life Programs
NCSU
College/School
CALS
Design
CED
COE
CNR
CHASS
PAMS
COT
COM
FYC
 
Mean
2.92
2.92
2.82
2.96
2.98
3.05
2.91
3.00
2.47
2.85
2.88
 
 
5.3
6.8
.
4.0
4.8
5.3
4.3
12.5
13.3
4.5
4.2
1: Poor
%
2: Fair
%
17.3
16.1
36.4
12.0
13.3
5.3
19.7
8.3
26.7
22.4
29.2
3: Good
%
57.0
55.1
45.5
68.0
60.6
68.4
56.4
45.8
60.0
56.7
41.7
4: Excellent
%
20.4
22.0
18.2
16.0
21.3
21.1
19.7
33.3
.
16.4
25.0
Back to Top

Q Received Financial Aid

Have you received financial aid at NC State
NCSU
College/School
CALS
Design
CED
COE
CNR
CHASS
PAMS
COT
COM
FYC
 
 
54.3
60.9
43.3
60.0
56.7
59.0
48.1
60.0
59.4
46.3
50.8
Yes
%
No
%
45.7
39.1
56.7
40.0
43.3
41.0
51.9
40.0
40.6
53.7
49.2
Back to Top

Q Satisfaction with Financial Aid Package

Satisfaction with financial aid package
NCSU
College/School
CALS
Design
CED
COE
CNR
CHASS
PAMS
COT
COM
FYC
 
Mean
3.14
3.09
3.15
3.05
3.21
3.32
3.15
3.26
3.11
2.95
3.17
 
 
4.2
2.8
7.7
9.5
2.2
.
7.0
.
5.3
8.9
3.3
1: Very dissatisfied
%
2: Moderately dissatisfied
%
11.4
15.3
.
9.5
12.5
9.1
8.6
8.7
10.5
8.9
13.3
3: Moderately satisfied
%
50.3
52.1
61.5
47.6
47.3
50.0
46.9
56.5
52.6
60.7
46.7
4: Very satisfied
%
34.1
29.9
30.8
33.3
38.0
40.9
37.5
34.8
31.6
21.4
36.7
Back to Top

Q Customer Service Skills of Financial Aid Staff


Financial aid reception staff
NCSU
College/School
CALS
Design
CED
COE
CNR
CHASS
PAMS
COT
COM
FYC
 
Mean
2.99
3.04
2.63
3.08
3.09
3.00
2.85
3.13
2.50
3.00
2.86
 
 
4.9
3.7
.
7.7
3.8
.
5.7
6.7
12.5
6.7
9.5
1: Poor
%
2: Fair
%
15.4
12.1
37.5
15.4
12.3
15.4
20.5
13.3
25.0
15.6
19.0
3: Good
%
55.4
60.7
62.5
38.5
54.6
69.2
56.8
40.0
62.5
48.9
47.6
4: Excellent
%
24.3
23.4
.
38.5
29.2
15.4
17.0
40.0
.
28.9
23.8


Financial aid phone staff
NCSU
College/School
CALS
Design
CED
COE
CNR
CHASS
PAMS
COT
COM
FYC
 
Mean
2.95
2.92
2.67
2.93
3.04
2.92
2.89
3.33
3.00
2.95
2.68
 
 
5.1
7.0
.
7.1
4.4
.
3.8
.
.
4.8
15.8
1: Poor
%
2: Fair
%
17.2
16.0
33.3
14.3
15.9
15.4
20.0
16.7
16.7
16.7
15.8
3: Good
%
55.4
55.0
66.7
57.1
50.4
76.9
60.0
33.3
66.7
57.1
52.6
4: Excellent
%
22.3
22.0
.
21.4
29.2
7.7
16.3
50.0
16.7
21.4
15.8


Financial aid advisor staff
NCSU
College/School
CALS
Design
CED
COE
CNR
CHASS
PAMS
COT
COM
FYC
 
Mean
3.12
3.17
2.63
2.92
3.19
3.14
3.07
3.13
3.00
3.24
2.72
 
 
3.4
1.1
12.5
15.4
1.7
.
4.9
6.7
.
.
16.7
1: Poor
%
2: Fair
%
14.7
14.7
25.0
15.4
14.5
7.1
14.6
13.3
25.0
13.5
16.7
3: Good
%
48.4
50.5
50.0
30.8
47.0
71.4
48.8
40.0
50.0
48.6
44.4
4: Excellent
%
33.4
33.7
12.5
38.5
36.8
21.4
31.7
40.0
25.0
37.8
22.2
Back to Top


For more information on the 2004 Sophomore Student Survey contact:
Dr. Nancy Whelchel, Associate Director for Survey Research
Office of Institutional Planning and Research
Box 7002
NCSU
Phone: (919) 515-4184
Email: Nancy_Whelchel@ncsu.edu

Posted: September, 2004

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