[- NC State University -]
1999 Graduating Senior Survey Data Tables:
College/School Comparisons
in Services for Students

This document reports survey data on college/school differences in respondents� ratings of student services. Specifically, results are presented for perceptions of campus safety, and assessments of academic services outside the classroom, and assessments of non-academic services and related staff. Survey results for all respondents are provided in "1999Graduating Senior Survey: All Respondents." For information about the survey and analysis methods, see " 1999 Graduating Senior Survey: Introduction, Methods, and Student Demographic Profile."

Academic Service Areas: Academic Advising | Research Support | Technology Services
Non-academic Services Areas: Services Areas | Staff Responsiveness
Financial Aid


Academic Services
Exact wording of question: Based on your last two years on this campus, how would you evaluate each of the following. (If you have not had enough experience with a service to evaluate it, please mark the response "Don't know/did not use" and then skip to the next service.

Academic Advising

Access to advisor

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

FOR RES

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

3.19

3.38

2.92

3.00

3.12

3.27

3.29

3.25

3.49

2.86

Poor

%

6.2

2.1

16.0

10.0

6.1

4.5

7.1

9.4

1.3

10.1

Fair

%

13.6

11.0

8.0

20.0

12.3

13.4

9.2

10.9

11.8

23.0

Good

%

35.0

34.0

44.0

30.0

44.7

32.8

31.6

25.0

23.7

37.8

Excellent

%

45.2

52.9

32.0

40.0

36.9

49.3

52.0

54.7

63.2

29.1

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Sufficient time with advisor

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

FOR RES

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

3.11

3.26

3.04

2.95

2.99

3.28

3.29

3.27

3.41

2.68

Poor

%

6.4

4.2

8.7

12.5

6.2

7.5

4.1

4.7

1.3

11.9

Fair

%

17.7

15.7

8.7

17.5

22.5

9.0

14.3

14.1

10.7

28.0

Good

%

34.5

29.8

52.2

32.5

37.6

31.3

30.6

31.3

33.3

40.6

Excellent

%

41.4

50.3

30.4

37.5

33.7

52.2

51.0

50.0

54.7

19.6

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Accurate info about degree reqs

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

FOR RES

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

3.14

3.12

3.00

3.13

3.06

3.19

3.22

3.14

3.33

3.10

Poor

%

4.9

4.2

4.0

5.0

5.6

7.5

4.1

7.7

5.3

3.4

Fair

%

18.1

21.5

28.0

25.0

19.0

11.9

17.5

21.5

9.3

15.9

Good

%

35.4

32.5

32.0

22.5

39.1

34.3

30.9

20.0

32.0

48.3

Excellent

%

41.5

41.9

36.0

47.5

36.3

46.3

47.4

50.8

53.3

32.4

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Knowledge of campus policies/procedures

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

FOR RES

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

3.07

3.15

3.04

2.87

2.98

3.09

3.14

3.18

3.24

2.98

Poor

%

4.9

4.3

8.0

10.3

4.1

7.5

4.1

6.7

4.2

4.1

Fair

%

18.2

15.0

8.0

20.5

23.8

19.4

18.6

15.0

15.3

18.7

Good

%

41.5

42.2

56.0

41.0

41.9

29.9

36.1

31.7

33.3

52.6

Excellent

%

35.4

38.5

28.0

28.2

30.2

43.3

41.2

46.7

47.2

24.6

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Overall academic advising services

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

FOR RES

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

3.12

3.24

2.92

2.93

3.03

3.15

3.24

3.14

3.35

2.95

Poor

%

5.8

5.8

12.5

10.0

6.1

9.1

4.1

6.3

2.7

4.6

Fair

%

15.3

9.5

8.3

25.0

17.3

12.1

12.2

18.8

10.7

21.7

Good

%

40.5

40.0

54.2

27.5

44.1

33.3

38.8

29.7

36.0

48.0

Excellent

%

38.4

44.7

25.0

37.5

32.4

45.5

44.9

45.3

50.7

25.7

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Research Support

Access to faculty in research

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

FOR RES

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

3.01

3.13

2.86

2.96

2.85

3.11

2.80

3.07

3.16

3.01

Poor

%

5.8

0.8

.

12.0

12.4

4.3

9.8

7.1

4.0

2.4

Fair

%

15.9

21.8

35.7

12.0

15.2

8.5

21.6

11.9

10.0

12.0

Good

%

50.2

40.3

42.9

44.0

47.6

59.6

47.1

47.6

52.0

67.5

Excellent

%

28.2

37.0

21.4

32.0

24.8

27.7

21.6

33.3

34.0

18.1

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Access to up-to-date facilities (rsrch)

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

FOR RES

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

3.15

3.07

3.32

3.03

2.95

3.28

3.03

3.25

3.49

3.22

Poor

%

4.0

3.7

9.1

10.3

7.2

1.7

4.9

2.1

1.5

1.5

Fair

%

13.9

16.9

4.5

10.3

18.8

8.6

14.8

14.6

4.6

14.0

Good

%

45.5

48.5

31.8

44.8

45.7

50.0

52.5

39.6

36.9

45.6

Excellent

%

36.7

30.9

54.5

34.5

28.3

39.7

27.9

43.8

56.9

39.0

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Research support overall

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

FOR RES

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

3.06

3.08

2.95

2.97

2.94

3.09

2.92

3.20

3.34

3.06

Poor

%

3.2

1.5

5.3

9.7

6.1

1.8

6.7

.

1.7

0.8

Fair

%

14.0

16.8

10.5

12.9

16.0

10.7

13.3

17.4

3.4

15.1

Good

%

56.8

53.4

68.4

48.4

55.7

64.3

61.7

45.7

54.2

61.1

Excellent

%

26.1

28.2

15.8

29.0

22.1

23.2

18.3

37.0

40.7

23.0

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Technology Services

Access to Internet

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

FOR RES

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

3.76

3.74

3.69

3.82

3.76

3.82

3.60

3.83

3.87

3.78

Poor

%

0.1

0.5

.

.

.

.

.

.

.

.

Fair

%

1.8

3.7

.

.

1.7

.

5.4

.

1.3

0.5

Good

%

19.8

17.0

30.8

18.4

20.4

18.2

29.3

17.2

10.5

21.0

Excellent

%

78.3

78.7

69.2

81.6

77.9

81.8

65.2

82.8

88.2

78.5

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Hours for computer ctrs/labs/help desks

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

FOR RES

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

3.27

3.26

3.31

3.55

3.38

2.97

3.20

3.28

3.37

3.20

Poor

%

3.4

3.2

.

.

3.3

3.0

4.4

1.6

4.0

4.9

Fair

%

11.6

11.8

19.2

7.5

7.8

22.4

14.4

9.4

9.3

11.2

Good

%

39.7

40.6

30.8

30.0

36.1

49.3

37.8

48.4

32.0

42.7

Excellent

%

45.3

44.4

50.0

62.5

52.8

25.4

43.3

40.6

54.7

41.3

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Access to up-to-date facilities (tech)

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

FOR RES

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

3.42

3.41

3.35

3.58

3.34

3.40

3.36

3.45

3.70

3.41

Poor

%

1.2

0.5

3.8

.

1.1

1.5

3.3

1.6

.

1.0

Fair

%

7.2

8.0

15.4

5.0

10.1

4.6

7.8

3.2

2.7

6.9

Good

%

39.8

41.0

23.1

32.5

43.0

46.2

38.9

43.5

24.3

42.6

Excellent

%

51.7

50.5

57.7

62.5

45.8

47.7

50.0

51.6

73.0

49.5

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Access to trained staff for help

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

FOR RES

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

2.79

2.75

3.08

3.08

2.55

2.74

2.78

2.69

2.89

2.94

Poor

%

8.5

5.8

4.0

.

12.0

9.7

10.8

9.6

11.3

7.2

Fair

%

26.2

33.3

16.0

27.0

31.9

24.2

21.7

26.9

21.1

20.5

Good

%

43.3

40.9

48.0

37.8

44.6

48.4

45.8

48.1

35.2

43.6

Excellent

%

22.0

19.9

32.0

35.1

11.4

17.7

21.7

15.4

32.4

28.7

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Technology training classes

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

FOR RES

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

2.81

2.84

2.48

3.00

2.60

2.76

2.59

2.80

2.91

3.04

Poor

%

8.9

5.7

17.4

7.4

13.2

10.9

23.5

10.0

8.9

1.3

Fair

%

21.7

28.7

30.4

18.5

24.8

21.7

15.7

10.0

19.6

18.5

Good

%

48.5

41.0

39.1

40.7

50.4

47.8

39.2

70.0

42.9

55.4

Excellent

%

20.9

24.6

13.0

33.3

11.6

19.6

21.6

10.0

28.6

24.8

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Overall technology services

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

FOR RES

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

3.28

3.28

3.27

3.45

3.27

3.18

3.15

3.32

3.39

3.32

Poor

%

0.1

0.5

.

.

.

.

.

.

.

.

Fair

%

8.7

5.3

11.5

5.0

8.3

9.2

19.4

6.3

8.0

8.3

Good

%

53.9

59.6

50.0

45.0

56.9

63.1

46.2

55.6

45.3

51.5

Excellent

%

37.3

34.6

38.5

50.0

34.8

27.7

34.4

38.1

46.7

40.2

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Non-Academic Services
Exact wording of question: Based on your last two years on this campus, how would you evaluate each of the following services? (If you have not had enough experience with a service to evaluate it, please mark the response "Don't know/did not use" and then skip to the next service. For those services which required interaction with university ofices or units (secretaries, tutors counselfors, office workers, etc.), please rate how responsive the staffs in those offices or units were to your needs.

Service Area

Personal safety on campus (service area)

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

FOR RES

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

2.82

2.89

3.11

2.65

2.69

3.11

2.63

2.73

2.91

2.85

Poor

%

5.6

2.1

11.1

11.5

8.8

2.2

12.9

4.9

2.3

3.2

Fair

%

21.7

21.2

.

26.9

24.6

8.7

25.7

29.3

20.9

21.8

Good

%

58.0

62.3

55.6

46.2

55.3

65.2

47.1

53.7

60.5

62.1

Excellent

%

14.8

14.4

33.3

15.4

11.4

23.9

14.3

12.2

16.3

12.9

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Univ planning & placement svcs (service area)

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

FOR RES

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

2.94

3.03

2.33

2.72

2.98

2.94

2.85

2.60

3.18

2.95

Poor

%

3.5

3.2

11.1

11.1

1.7

2.9

4.3

10.0

2.3

2.6

Fair

%

20.1

12.8

44.4

22.2

19.7

20.0

28.3

36.7

15.9

18.3

Good

%

54.9

61.7

44.4

50.0

57.3

57.1

45.7

36.7

43.2

60.9

Excellent

%

21.5

22.3

.

16.7

21.4

20.0

21.7

16.7

38.6

18.3

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College/School/dept placement svc (service area)

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

FOR RES

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

3.06

3.16

2.71

3.06

2.76

3.30

2.96

2.86

3.47

2.98

Poor

%

5.4

3.8

14.3

6.3

11.0

2.3

8.3

6.9

.

4.7

Fair

%

14.0

8.6

28.6

12.5

18.3

4.5

20.8

27.6

8.1

16.0

Good

%

49.7

55.2

28.6

50.0

54.9

54.5

37.5

37.9

37.1

55.7

Excellent

%

30.9

32.4

28.6

31.3

15.9

38.6

33.3

27.6

54.8

23.6

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Library services (service area)

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

FOR RES

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

3.25

3.30

3.46

3.48

3.20

3.28

3.30

3.31

3.29

3.12

Poor

%

1.5

0.5

.

.

3.0

1.5

1.0

.

1.3

2.5

Fair

%

8.6

5.9

7.7

12.5

7.7

10.8

11.5

9.2

5.3

10.4

Good

%

52.8

56.9

38.5

27.5

55.6

46.2

43.8

50.8

56.6

59.2

Excellent

%

37.0

36.7

53.8

60.0

33.7

41.5

43.8

40.0

36.8

27.9

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Bookstore services and products (service area)

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

FOR RES

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

2.76

2.75

2.64

2.88

2.76

2.82

2.60

2.73

2.92

2.77

Poor

%

7.7

4.8

16.0

2.4

8.6

4.6

17.0

4.8

4.0

8.5

Fair

%

24.0

28.3

20.0

22.0

23.0

24.6

21.3

31.7

17.3

22.9

Good

%

53.0

53.5

48.0

61.0

52.3

55.4

46.8

49.2

61.3

52.2

Excellent

%

15.4

13.4

16.0

14.6

16.1

15.4

14.9

14.3

17.3

16.4

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Registration process (service area)

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

FOR RES

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

3.14

3.14

3.23

3.15

3.16

3.30

3.10

3.14

3.17

3.09

Poor

%

1.9

1.1

.

2.4

1.1

1.6

3.2

6.2

1.3

2.0

Fair

%

14.7

13.7

4.5

12.2

14.8

14.3

18.1

7.7

13.2

18.5

Good

%

50.5

55.8

68.2

53.7

51.1

36.5

44.7

52.3

52.6

48.3

Excellent

%

32.8

29.5

27.3

31.7

33.0

47.6

34.0

33.8

32.9

31.2

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Financial aid services (service area)

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

FOR RES

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

2.75

2.73

2.50

2.85

2.77

2.86

2.73

2.39

2.92

2.76

Poor

%

12.1

16.2

16.7

.

10.8

10.8

11.5

22.2

10.4

9.8

Fair

%

20.7

15.2

33.3

26.9

17.2

18.9

30.8

30.6

18.8

19.6

Good

%

47.2

47.6

33.3

61.5

55.9

43.2

30.8

33.3

39.6

54.9

Excellent

%

20.0

21.0

16.7

11.5

16.1

27.0

26.9

13.9

31.3

15.7

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Campus food services (service area)

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

FOR RES

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

2.39

2.38

2.00

2.52

2.22

2.70

2.62

2.18

2.40

2.44

Poor

%

14.8

13.2

37.5

8.0

17.7

8.1

13.5

15.9

13.5

16.4

Fair

%

39.5

43.4

25.0

40.0

47.8

32.4

30.8

54.5

38.5

28.4

Good

%

37.9

36.0

37.5

44.0

29.2

40.5

36.5

25.0

42.3

50.0

Excellent

%

7.9

7.4

.

8.0

5.3

18.9

19.2

4.5

5.8

5.2

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Campus health services (service area)

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

FOR RES

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

2.94

2.99

2.78

3.03

2.86

3.13

2.90

2.84

3.09

2.88

Poor

%

5.2

3.6

11.1

6.1

7.1

.

7.2

4.4

1.8

6.6

Fair

%

19.1

16.8

16.7

21.2

23.0

12.8

21.7

26.7

10.7

19.7

Good

%

52.4

56.9

55.6

36.4

46.9

61.7

44.9

48.9

64.3

52.6

Excellent

%

23.4

22.6

16.7

36.4

23.0

25.5

26.1

20.0

23.2

21.2

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Campus counseling (not career) svcs (service area)

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

FOR RES

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

2.89

2.97

2.40

2.29

2.77

3.06

3.00

2.69

3.18

2.89

Poor

%

7.2

6.9

40.0

14.3

5.7

6.3

4.8

7.7

.

8.2

Fair

%

20.1

20.7

.

42.9

25.7

12.5

23.8

30.8

18.2

14.8

Good

%

49.3

41.4

40.0

42.9

54.3

50.0

38.1

46.2

45.5

57.4

Excellent

%

23.4

31.0

20.0

.

14.3

31.3

33.3

15.4

36.4

19.7

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Business svcs/cashier/stdnt accts (service area)

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

FOR RES

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

2.83

2.83

2.92

2.92

2.73

2.95

2.66

2.76

2.98

2.88

Poor

%

5.6

4.7

.

4.2

7.5

2.6

11.9

7.1

3.3

3.9

Fair

%

21.9

21.3

25.0

16.7

24.2

23.1

25.4

26.2

15.0

20.9

Good

%

56.7

59.8

58.3

62.5

56.7

51.3

47.5

50.0

61.7

58.1

Excellent

%

15.8

14.2

16.7

16.7

11.7

23.1

15.3

16.7

20.0

17.1

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Residence life programs (service area)

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

FOR RES

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

2.66

2.74

2.86

2.91

2.60

2.74

2.57

2.39

2.68

2.68

Poor

%

9.6

8.2

14.3

.

8.0

3.7

17.9

17.9

7.1

10.7

Fair

%

29.4

28.2

14.3

18.2

34.7

37.0

21.4

35.7

28.6

26.7

Good

%

46.2

44.7

42.9

72.7

46.7

40.7

46.4

35.7

53.6

46.7

Excellent

%

14.8

18.8

28.6

9.1

10.7

18.5

14.3

10.7

10.7

16.0

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Opportunities for rec activities (service area)

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

FOR RES

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

3.30

3.41

3.29

3.45

3.24

3.55

3.22

3.21

3.21

3.21

Poor

%

2.2

1.4

.

.

3.8

.

4.6

.

4.8

1.6

Fair

%

7.5

7.7

.

4.5

6.6

3.9

10.8

12.8

9.7

6.3

Good

%

48.6

39.4

71.4

45.5

51.9

37.3

43.1

53.8

45.2

61.4

Excellent

%

41.7

51.4

28.6

50.0

37.7

58.8

41.5

33.3

40.3

30.7

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Opportunities for community svc (service area)

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

FOR RES

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

2.85

2.93

2.38

2.79

2.55

3.00

2.89

2.96

2.84

2.92

Poor

%

8.0

8.9

.

.

10.9

6.5

10.9

.

12.0

5.8

Fair

%

21.6

17.9

62.5

35.7

31.3

16.1

19.6

28.0

14.0

18.6

Good

%

47.9

44.6

37.5

50.0

50.0

48.4

39.1

48.0

52.0

53.5

Excellent

%

22.5

28.6

.

14.3

7.8

29.0

30.4

24.0

22.0

22.1

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Opps to dev leadership skills (service area)

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

FOR RES

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

3.13

3.21

3.17

3.31

2.88

3.29

3.17

3.00

3.12

3.16

Poor

%

3.1

2.8

.

3.8

5.8

2.0

4.7

.

6.2

0.7

Fair

%

14.1

14.5

16.7

.

20.4

3.9

15.6

27.3

9.2

13.5

Good

%

49.2

41.4

50.0

57.7

53.4

56.9

37.5

45.5

50.8

55.3

Excellent

%

33.6

41.4

33.3

38.5

20.4

37.3

42.2

27.3

33.8

30.5

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Staff Responsiveness

Personal safety on campus (staff responsiveness)

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

FOR RES

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

2.80

2.99

2.80

2.65

2.53

3.19

2.46

2.71

3.00

2.81

Poor

%

8.6

7.5

6.7

17.6

17.3

3.1

7.7

9.5

.

6.0

Fair

%

22.5

12.9

26.7

23.5

22.7

9.4

53.8

28.6

21.2

21.7

Good

%

49.3

52.7

46.7

35.3

49.3

53.1

23.1

42.9

57.6

57.8

Excellent

%

19.6

26.9

20.0

23.5

10.7

34.4

15.4

19.0

21.2

14.5

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Univ planning & placement svcs (staff responsiveness)

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

FOR RES

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

2.99

3.05

2.80

2.79

2.91

3.14

2.82

2.96

3.16

3.04

Poor

%

3.8

2.7

10.0

14.3

5.9

.

3.0

4.3

.

3.3

Fair

%

19.1

18.9

20.0

14.3

17.6

17.2

33.3

21.7

21.1

15.4

Good

%

50.9

48.6

50.0

50.0

56.5

51.7

42.4

47.8

42.1

54.9

Excellent

%

26.2

29.7

20.0

21.4

20.0

31.0

21.2

26.1

36.8

26.4

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College/School/dept placement svcs (staff responsiveness)

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

FOR RES

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

3.08

3.17

2.88

3.08

2.75

3.37

2.80

3.14

3.37

3.04

Poor

%

4.5

3.9

.

8.3

11.7

2.6

10.0

.

.

2.4

Fair

%

15.8

13.0

25.0

16.7

20.0

5.3

26.7

22.7

11.8

15.9

Good

%

46.8

45.5

62.5

33.3

50.0

44.7

36.7

40.9

39.2

57.3

Excellent

%

32.9

37.7

12.5

41.7

18.3

47.4

26.7

36.4

49.0

24.4

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Library services (staff responsiveness)

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

FOR RES

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

3.22

3.20

3.41

3.53

3.15

3.23

3.40

3.31

3.08

3.17

Poor

%

2.4

3.4

.

.

1.6

1.9

3.0

2.0

1.6

3.2

Fair

%

10.5

8.8

13.6

5.6

11.6

13.5

7.5

10.2

16.1

10.2

Good

%

49.4

52.0

31.8

36.1

57.4

44.2

35.8

42.9

54.8

53.5

Excellent

%

37.7

35.8

54.5

58.3

29.5

40.4

53.7

44.9

27.4

33.1

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Bookstore services and products (staff responsiveness)

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

FOR RES

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

2.77

2.78

2.75

2.87

2.68

2.64

2.79

2.87

2.76

2.80

Poor

%

6.3

6.3

5.0

2.6

9.0

7.5

5.7

2.2

5.2

6.4

Fair

%

26.7

25.2

25.0

28.9

27.8

32.1

28.6

28.9

25.9

23.7

Good

%

51.3

52.4

60.0

47.4

48.9

49.1

47.1

48.9

56.9

53.2

Excellent

%

15.8

16.1

10.0

21.1

14.3

11.3

18.6

20.0

12.1

16.7

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Registration process (staff responsiveness)

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

FOR RES

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

3.09

3.04

3.13

3.11

3.05

3.15

3.16

3.21

2.94

3.15

Poor

%

1.5

1.9

.

3.7

2.0

.

2.0

.

1.9

0.9

Fair

%

17.2

16.7

12.5

22.2

19.0

14.6

19.6

14.7

23.1

13.8

Good

%

52.1

57.4

62.5

33.3

51.0

56.1

39.2

50.0

53.8

55.2

Excellent

%

29.2

24.1

25.0

40.7

28.0

29.3

39.2

35.3

21.2

30.2

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Financial aid services (staff responsiveness)

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

FOR RES

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

2.66

2.79

2.50

2.59

2.67

2.75

2.67

2.44

2.65

2.63

Poor

%

15.0

14.5

.

9.1

14.3

12.5

15.4

22.2

13.5

18.8

Fair

%

23.7

18.4

50.0

36.4

18.6

21.9

30.8

33.3

27.0

18.8

Good

%

41.2

40.8

50.0

40.9

52.9

43.8

25.6

22.2

40.5

43.8

Excellent

%

20.1

26.3

.

13.6

14.3

21.9

28.2

22.2

18.9

18.8

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Campus food services (staff responsiveness)

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

FOR RES

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

2.43

2.33

2.20

2.71

2.22

2.66

2.54

2.47

2.59

2.48

Poor

%

17.9

21.6

40.0

14.3

27.2

9.4

10.8

14.7

11.4

15.1

Fair

%

32.6

33.3

20.0

19.0

32.1

37.5

35.1

41.2

27.3

32.6

Good

%

37.8

35.3

20.0

47.6

32.1

31.3

43.2

26.5

52.3

41.9

Excellent

%

11.8

9.8

20.0

19.0

8.6

21.9

10.8

17.6

9.1

10.5

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Campus health services (staff responsiveness)

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

FOR RES

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

3.03

3.07

2.81

3.14

2.95

3.24

3.04

2.85

3.00

3.04

Poor

%

5.8

4.6

12.5

3.6

10.5

2.4

1.9

9.1

2.2

6.9

Fair

%

17.3

15.6

25.0

17.9

12.8

14.6

25.9

24.2

17.4

15.7

Good

%

44.9

47.7

31.3

39.3

47.7

39.0

38.9

39.4

58.7

44.1

Excellent

%

32.0

32.1

31.3

39.3

29.1

43.9

33.3

27.3

21.7

33.3

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Campus counsel (not career) svcs (staff responsiveness)

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

FOR RES

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

2.92

3.00

1.75

1.75

2.74

3.07

3.00

3.00

3.00

3.07

Poor

%

9.0

.

75.0

50.0

8.7

14.3

6.3

.

5.6

6.8

Fair

%

20.5

31.8

.

25.0

30.4

7.1

18.8

27.3

16.7

15.9

Good

%

39.7

36.4

.

25.0

39.1

35.7

43.8

45.5

50.0

40.9

Excellent

%

30.8

31.8

25.0

.

21.7

42.9

31.3

27.3

27.8

36.4

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Business svcs/cashier/stdnt accts (staff responsiveness)

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

FOR RES

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

2.76

2.69

2.75

2.95

2.67

2.87

2.70

2.66

2.98

2.78

Poor

%

8.2

11.6

.

9.5

8.8

6.5

10.6

9.4

2.1

6.9

Fair

%

23.2

20.0

37.5

9.5

24.2

19.4

31.9

37.5

14.9

23.5

Good

%

53.0

55.8

50.0

57.1

58.2

54.8

34.0

31.3

66.0

53.9

Excellent

%

15.6

12.6

12.5

23.8

8.8

19.4

23.4

21.9

17.0

15.7

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Residence life programs (staff responsiveness)

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

FOR RES

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

2.66

2.76

2.80

2.88

2.65

2.71

2.67

2.32

2.74

2.55

Poor

%

11.7

13.6

20.0

.

7.3

12.5

14.3

31.6

.

11.3

Fair

%

26.3

16.7

.

25.0

34.5

20.8

19.0

21.1

30.4

37.7

Good

%

46.7

50.0

60.0

62.5

43.6

50.0

52.4

31.6

65.2

35.8

Excellent

%

15.3

19.7

20.0

12.5

14.5

16.7

14.3

15.8

4.3

15.1

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Financial Aid

Financial aid received?

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

FOR RES

CHASS

PAMS

TEXTILES

MANAGEMT

No

%

40.1

32.3

50.0

31.7

38.9

29.9

41.8

44.6

34.7

51.9

Yes

%

59.9

67.7

50.0

68.3

61.1

70.1

58.2

55.4

65.3

48.1

Survey item #14a: Financial Aid Received (exact wording)
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Satisfaction with aid received

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

FOR RES

CHASS

PAMS

TEXTILES

MANAGEMT

Mean

3.28

3.31

2.92

3.36

3.18

3.40

3.35

3.06

3.51

3.24

Very Dissatisfied

%

3.2

3.1

7.7

3.6

4.6

6.4

1.8

5.6

.

1.0

Moderately Dissatisatisfied

%

9.5

8.5

23.1

.

12.8

2.1

5.3

13.9

8.2

13.0

Moderately Satisfied

%

43.5

42.6

38.5

53.6

42.2

36.2

49.1

50.0

32.7

47.0

Very Satisfied

%

43.8

45.7

30.8

42.9

40.4

55.3

43.9

30.6

59.2

39.0

Survey item #14b: Satisfaction with Financial Aid (exact wording)
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Financial aid service - area LEAST satisfied

 

NCSU

College/School

CALS

DESIGN

ED & PSY

ENGINEER

FOR RES

CHASS

PAMS

TEXTILES

MANAGEMT

The financial aid application process

%

25.6

21.2

16.7

37.5

29.7

27.3

12.5

25.0

16.7

32.4

The financial aid award package I received

%

35.5

36.4

66.7

37.5

35.1

45.5

25.0

33.3

33.3

32.4

Customer service skills of the reception staff

%

24.4

18.2

.

25.0

21.6

27.3

31.3

41.7

25.0

27.0

Customer services skills of the phone staff

%

7.0

18.2

16.7

.

5.4

.

6.3

.

.

5.4

Customer service skills of the advisor staff

%

7.6

6.1

.

.

8.1

.

25.0

.

25.0

2.7

Survey item #14c: Satisfaction with Education (exact wording)
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For more information on the 1999 Graduating Senior Survey contact:
Dr. Nancy Whelchel, Associate Director for Survey Research
Office of Institutional Planning and Research
Box 7002
NCSU
Phone: (919) 515-4184
Email: Nancy_Whelchel@ncsu.edu

Posted: April 2000

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