1998 Graduating Senior Survey: Services for Students

Methodology for Satisfaction Ratings

 Quality of student services was measured with two response options: student satisfaction and staff responsiveness. Items were rated on a four-point scale ranging from 4 = "excellent" to 1="poor". A "don’t know/did not use" option allowed respondents to indicate if they were not aware of or had not used the service.

Academic Areas

 
Evaluation of Academic Advising in Major

  Access to advisor
N MEAN STD
SCH 190 3.28 0.90
CALS
DESIGN 22 2.86 0.94
ED & PSY 69 3.07 0.94
ENGINEER 312 3.10 0.84
FOR RES 45 3.09 0.90
CHASS 173 3.08 0.94
PAMS 51 3.27 0.85
TEXTILES 77 3.09 0.76
MANAGEMT 110 2.77 1.00
ALL 1049 3.10 0.90

  Sufficient time w/advisor
N MEAN STD
SCH 188 3.27 0.91
CALS
DESIGN 21 2.57 0.93
ED & PSY 69 3.03 1.03
ENGINEER 310 3.01 0.88
FOR RES 44 3.27 0.76
CHASS 171 3.04 0.95
PAMS 51 3.35 0.80
TEXTILES 77 3.08 0.77
MANAGEMT 107 2.63 1.05
ALL 1038 3.05 0.93

  Info about degree
requirements
N MEAN STD
SCH 189 3.17 0.95
CALS
DESIGN 21 2.62 0.86
ED & PSY 68 2.91 1.12
ENGINEER 310 3.11 0.87
FOR RES 45 3.22 0.88
CHASS 174 3.06 0.95
PAMS 51 3.22 0.97
TEXTILES 76 2.87 1.00
MANAGEMT 125 2.92 0.99
ALL 1059 3.06 0.95

  Knowledge of campus
policies/procedures
N MEAN STD
SCH 188 3.18 0.84
CALS
DESIGN 20 2.75 0.85
ED & PSY 67 3.00 0.97
ENGINEER 300 3.03 0.81
FOR RES 45 3.20 0.79
CHASS 170 2.96 0.92
PAMS 51 2.98 0.91
TEXTILES 75 2.89 0.88
MANAGEMT 124 2.86 0.92
ALL 1040 3.01 0.87

  Overall academic advising
services
N MEAN STD
SCH 189 3.22 0.92
CALS
DESIGN 21 2.76 0.89
ED & PSY 69 3.00 0.95
ENGINEER 311 3.00 0.83
FOR RES 45 3.18 0.78
CHASS 174 3.04 0.95
PAMS 51 3.22 0.90
TEXTILES 77 2.97 0.78
MANAGEMT 127 2.83 0.94
ALL 1064 3.04 0.89 

Evaluation of Library Services

  Library hours of operation
N MEAN STD
SCH 187 3.75 0.46
CALS ++
DESIGN ++ 22 3.32 0.65
ED & PSY 65 3.75 0.47
ENGINEER 292 3.60 0.54
FOR RES 45 3.53 0.59
CHASS 176 3.70 0.49
PAMS 52 3.54 0.58
TEXTILES ++ 74 3.03 0.72
MANAGEMT 141 3.73 0.46
ALL 1054 3.62 0.56
++ Academic Units signifcantly different p<0.01

  Library access to
databases/collections
N MEAN STD
SCH 183 3.41 0.68
CALS
DESIGN 21 3.00 0.77
ED & PSY 61 3.54 0.65
ENGINEER 276 3.34 0.70
FOR RES 45 3.47 0.55
CHASS 174 3.36 0.73
PAMS 50 3.30 0.61
TEXTILES ++ 73 3.11 0.70
MANAGEMT 137 3.41 0.64
ALL 1020 3.36 0.69
++ Academic Units signifcantly different p<0.01

  Library staff
responsiveness
N MEAN STD
SCH 177 3.34 0.78
CALS
DESIGN 21 3.24 0.77
ED & PSY 65 3.49 0.62
ENGINEER 266 3.32 0.72
FOR RES 42 3.26 0.63
CHASS 176 3.28 0.75
PAMS 47 3.34 0.60
TEXTILES 70 3.07 0.75
MANAGEMT 138 3.30 0.71
ALL 1002 3.30 0.72

  Overall Library services
N MEAN STD
SCH 187 3.49 0.63
CALS
DESIGN 22 3.14 0.71
ED & PSY 65 3.52 0.64
ENGINEER 291 3.36 0.64
FOR RES 45 3.33 0.64
CHASS 178 3.39 0.66
PAMS 51 3.39 0.49
TEXTILES ++ 74 3.12 0.60
MANAGEMT 141 3.45 0.59
ALL 1054 3.39 0.63
++ Academic Units signifcantly different p<0.01 

Evaluation of Technical Services

  Access to Internet
N MEAN STD
SCH 186 3.61 0.63
CALS
DESIGN 21 3.43 0.68
ED & PSY 66 3.74 0.54
ENGINEER 310 3.73 0.53
FOR RES 43 3.65 0.53
CHASS 166 3.48 0.70
PAMS 52 3.71 0.54
TEXTILES 76 3.61 0.61
MANAGEMT 143 3.70 0.56
ALL 1063 3.65 0.59

  Hours for computer
ctrs/labs/help desks
N MEAN STD
SCH 188 3.20 0.78
CALS
DESIGN 21 2.67 1.11
ED & PSY 66 3.38 0.80
ENGINEER 310 3.28 0.79
FOR RES ++ 45 2.84 0.98
CHASS 164 3.16 0.84
PAMS 52 3.17 0.88
TEXTILES 77 3.05 0.83
MANAGEMT 144 3.08 0.82
ALL 1067 3.18 0.83
++ Academic Units signifcantly different p<0.01

  Access to up-to-date
facilities
N MEAN STD
SCH 188 3.34 0.69
CALS
DESIGN ++ 21 2.81 0.98
ED & PSY ++ 63 3.52 0.69
ENGINEER 305 3.28 0.70
FOR RES 45 3.31 0.73
CHASS 162 3.33 0.72
PAMS 48 3.35 0.76
TEXTILES 74 3.31 0.66
MANAGEMT 140 3.40 0.60
ALL 1046 3.33 0.70
++ Academic Units signifcantly different p<0.01

  Access to trained staff
for help
N MEAN STD
SCH 167 2.57 0.85
CALS
DESIGN 21 2.57 0.93
ED & PSY 59 3.00 0.81
ENGINEER 273 2.52 0.92
FOR RES 44 3.00 0.78
CHASS ++ 155 2.94 0.91
PAMS 39 2.74 0.88
TEXTILES 65 2.40 0.86
MANAGEMT 142 2.96 0.82
ALL 965 2.71 0.89
++ Academic Units signifcantly different p<0.01

  Technology training
classes
N MEAN STD
SCH 119 2.67 0.82
CALS
DESIGN 13 2.15 0.99
ED & PSY 43 2.93 0.83
ENGINEER 230 2.65 0.85
FOR RES 30 2.87 0.86
CHASS ++ 97 2.66 0.92
PAMS 30 2.80 0.81
TEXTILES 57 2.54 0.98
MANAGEMT ++ 127 2.87 0.89
ALL 746 2.71 0.88
++ Academic Units signifcantly different p<0.01

  Overall technology
services
N MEAN STD
SCH 187 3.20 0.64
CALS
DESIGN 22 2.86 0.83
ED & PSY ++ 64 3.38 0.63
ENGINEER 310 3.21 0.65
FOR RES 45 3.09 0.76
CHASS 162 3.22 0.69
PAMS 52 3.31 0.70
TEXTILES 77 3.16 0.61
MANAGEMT 144 3.24 0.65
ALL 1063 3.21 0.66
++ Academic Units signifcantly different p<0.01 

Evaluation of Career-Related Counseling/Info. Services

  Access to career
counseling
N MEAN STD
SCH 128 3.39 0.64
CALS
DESIGN 11 3.09 0.83
ED & PSY 27 3.26 0.76
ENGINEER 192 3.30 0.61
FOR RES 17 3.29 0.69
CHASS ++ 75 3.31 0.68
PAMS 21 3.19 0.93
TEXTILES 47 3.38 0.71
MANAGEMT 90 3.31 0.65
ALL 608 3.32 0.66
++ Academic Units signifcantly different p<0.01

  Helpfulness of career
counselors
N MEAN STD
SCH 122 3.20 0.84
CALS
DESIGN 10 2.70 0.95
ED & PSY 28 3.18 0.82
ENGINEER 184 3.26 0.72
FOR RES 17 3.06 0.83
CHASS ++ 71 3.27 0.83
PAMS 19 2.89 1.15
TEXTILES 46 3.30 0.76
MANAGEMT 89 3.31 0.68
ALL 586 3.23 0.79
++ Academic Units signifcantly different p<0.01

  Evaluating your
skills/interests
N MEAN STD
SCH 110 3.08 0.79
CALS
DESIGN 7 2.43 0.98
ED & PSY 25 3.04 0.84
ENGINEER 167 3.01 0.75
FOR RES 19 3.32 0.67
CHASS ++ 64 3.00 0.80
PAMS 17 2.94 0.75
TEXTILES 40 3.05 0.78
MANAGEMT 83 3.10 0.71
ALL 532 3.04 0.77
++ Academic Units signifcantly different p<0.01

  Scope and quality of
career info
N MEAN STD
SCH 132 3.10 0.76
CALS ++
DESIGN 8 2.38 0.74
ED & PSY 28 2.93 0.81
ENGINEER 203 3.16 0.69
FOR RES 24 3.25 0.74
CHASS ++ 79 3.10 0.78
PAMS 21 3.00 0.84
TEXTILES 47 3.32 0.78
MANAGEMT 98 3.30 0.66
ALL 640 3.15 0.74
++ Academic Units signifcantly different p<0.01

  Career-related software
support
N MEAN STD
SCH 90 2.97 0.84
CALS
DESIGN 5 2.00 1.00
ED & PSY 21 2.95 0.86
ENGINEER 161 3.08 0.76
FOR RES 14 3.14 0.77
CHASS 51 2.92 0.87
PAMS 13 3.08 0.86
TEXTILES 34 2.97 0.94
MANAGEMT 77 3.18 0.74
ALL 466 3.03 0.81

  Career advising from
faculty
N MEAN STD
SCH 160 3.07 0.85
CALS ++
DESIGN 13 2.54 1.13
ED & PSY 43 3.23 0.84
ENGINEER 208 2.94 0.90
FOR RES 33 3.45 0.67
CHASS 109 2.89 0.92
PAMS 31 2.90 0.94
TEXTILES 58 2.98 0.93
MANAGEMT 97 3.01 0.82
ALL 752 3.00 0.88
++ Academic Units signifcantly different p<0.01

  Overall career counseling
info
N MEAN STD
SCH 146 3.11 0.76
CALS ++
DESIGN 11 2.36 0.81
ED & PSY 31 2.97 0.80
ENGINEER 221 3.14 0.62
FOR RES 31 3.13 0.72
CHASS ++ 85 3.07 0.65
PAMS 25 2.96 0.73
TEXTILES 53 3.11 0.78
MANAGEMT 103 3.22 0.59
ALL 706 3.11 0.69
++ Academic Units signifcantly different p<0.01 

Evaluation of Employment Search Assistance

  Resume preparation
N MEAN STD
SCH 110 3.21 0.71
CALS
DESIGN 12 2.25 0.75
ED & PSY 35 3.09 0.78
ENGINEER 224 3.14 0.74
FOR RES 38 3.58 0.64
CHASS ++ 83 3.14 0.78
PAMS ++ 19 3.05 0.85
TEXTILES ++ 67 3.18 0.94
MANAGEMT 117 3.40 0.60
ALL 705 3.20 0.76
++ Academic Units signifcantly different p<0.01

  Interview preparation and
skills
N MEAN STD
SCH 96 3.17 0.71
CALS
DESIGN 11 2.36 0.81
ED & PSY 22 2.59 0.85
ENGINEER 191 2.84 0.82
FOR RES 36 3.14 0.80
CHASS ++ 73 3.10 0.87
PAMS ++ 13 2.62 1.19
TEXTILES ++ 69 3.25 0.86
MANAGEMT ++ 114 3.00 0.82
ALL 625 2.99 0.84
++ Academic Units signifcantly different p<0.01

  Access to job listings
N MEAN STD
SCH 134 3.42 0.63
CALS
DESIGN 13 2.54 1.05
ED & PSY 33 3.03 0.64
ENGINEER 258 3.38 0.70
FOR RES 39 3.56 0.68
CHASS ++ 89 3.12 0.85
PAMS 24 2.92 0.88
TEXTILES 70 3.47 0.74
MANAGEMT 114 3.30 0.69
ALL 774 3.32 0.74
++ Academic Units signifcantly different p<0.01

  Assisting w/employer
contacts
N MEAN STD
SCH 92 2.98 0.85
CALS
DESIGN 12 2.25 1.22
ED & PSY ++ 19 2.68 0.75
ENGINEER ++ 206 2.98 0.81
FOR RES 38 3.50 0.69
CHASS ++ 62 2.56 1.03
PAMS ++ 12 2.67 0.89
TEXTILES 64 3.30 0.85
MANAGEMT 93 2.97 0.84
ALL 598 2.97 0.88
++ Academic Units signifcantly different p<0.01

  Help in finding
internships
N MEAN STD
SCH 102 2.99 0.90
CALS
DESIGN 11 2.18 1.17
ED & PSY ++ 17 2.53 0.87
ENGINEER ++ 209 2.94 0.89
FOR RES 36 3.50 0.74
CHASS 84 3.05 0.94
PAMS 20 3.10 0.97
TEXTILES 63 3.17 0.98
MANAGEMT 90 3.07 0.83
ALL 632 3.02 0.91
++ Academic Units signifcantly different p<0.01

  Overall employment search
assistance
N MEAN STD
SCH 134 3.13 0.69
CALS
DESIGN 13 2.46 0.97
ED & PSY ++ 31 2.87 0.72
ENGINEER ++ 259 3.07 0.72
FOR RES 41 3.44 0.67
CHASS ++ 89 3.00 0.80
PAMS ++ 20 2.90 0.85
TEXTILES 72 3.39 0.72
MANAGEMT 114 3.11 0.66
ALL 773 3.11 0.74
++ Academic Units signifcantly different p<0.01 

Evaluation of Non-Academic Services

  Registration process
N MEAN STD
SCH 188 3.11 0.72
CALS
DESIGN 21 2.71 1.10
ED & PSY 66 3.20 0.75
ENGINEER 306 3.09 0.73
FOR RES 45 3.02 0.66
CHASS 174 3.24 0.73
PAMS 51 3.10 0.81
TEXTILES 75 2.99 0.85
MANAGEMT 135 3.10 0.74
ALL 1061 3.11 0.75

  Financial Aid Services
N MEAN STD
SCH 101 2.78 0.87
CALS
DESIGN 12 2.42 1.16
ED & PSY 41 2.85 0.96
ENGINEER 156 2.69 0.89
FOR RES 27 2.78 0.89
CHASS 81 2.85 0.88
PAMS 27 2.56 0.93
TEXTILES 42 2.74 0.86
MANAGEMT 66 3.02 0.83
ALL 553 2.78 0.89

  Campus food services
N MEAN STD
SCH 108 2.32 0.87
CALS
DESIGN 15 2.07 0.46
ED & PSY 39 2.46 0.82
ENGINEER 175 2.27 0.81
FOR RES 22 2.27 0.83
CHASS 86 2.52 0.86
PAMS 32 2.44 0.72
TEXTILES 44 2.36 0.89
MANAGEMT ++ 55 2.44 0.83
ALL 576 2.36 0.83
++ Academic Units signifcantly different p<0.01

  Campus health services
N MEAN STD
SCH 145 2.81 0.88
CALS
DESIGN 18 2.83 0.86
ED & PSY 56 2.88 0.85
ENGINEER 206 2.85 0.77
FOR RES 25 2.88 0.78
CHASS 130 2.70 1.00
PAMS 36 2.89 0.78
TEXTILES 62 2.79 0.77
MANAGEMT 97 2.89 0.88
ALL 775 2.82 0.85

  Campus counseling sevices
N MEAN STD
SCH 32 2.94 0.95
CALS
DESIGN 6 2.50 1.05
ED & PSY 9 2.67 0.50
ENGINEER 60 2.90 0.88
FOR RES 7 3.14 0.69
CHASS 38 2.89 0.83
PAMS 9 2.44 0.88
TEXTILES 14 3.07 0.83
MANAGEMT 34 3.21 0.77
ALL 209 2.93 0.85

  Cashier/Business services
N MEAN STD
SCH 127 2.83 0.76
CALS
DESIGN 13 2.31 0.85
ED & PSY 47 2.89 0.73
ENGINEER 202 2.78 0.77
FOR RES 28 2.86 0.89
CHASS 101 2.95 0.84
PAMS 33 2.79 0.60
TEXTILES 54 2.78 0.72
MANAGEMT ++ 78 3.12 0.64
ALL 683 2.86 0.76
++ Academic Units signifcantly different p<0.01

  Residence-life programs
N MEAN STD
SCH 71 2.49 0.92
CALS
DESIGN ++ 12 2.08 0.90
ED & PSY 34 2.85 0.78
ENGINEER 108 2.56 0.81
FOR RES 14 2.71 0.83
CHASS 54 2.70 0.82
PAMS 23 2.78 0.85
TEXTILES 34 2.74 0.83
MANAGEMT 46 2.67 0.84
ALL 396 2.63 0.85
++ Academic Units signifcantly different p<0.01

  Recreational/extracurricu-
lar opport.
N MEAN STD
SCH 121 3.37 0.70
CALS
DESIGN 11 2.64 0.92
ED & PSY 40 3.30 0.69
ENGINEER 191 3.29 0.68
FOR RES 25 3.48 0.71
CHASS 111 3.29 0.81
PAMS 32 3.28 0.81
TEXTILES 62 3.47 0.65
MANAGEMT 89 3.38 0.65
ALL 682 3.33 0.72

  Community service projects
N MEAN STD
SCH 95 2.86 0.91
CALS
DESIGN 10 2.40 0.84
ED & PSY 33 2.91 0.68
ENGINEER 102 2.64 0.91
FOR RES 15 3.33 0.82
CHASS 84 3.08 0.88
PAMS 20 2.75 0.97
TEXTILES 38 3.11 0.89
MANAGEMT 65 2.82 0.86
ALL 462 2.87 0.89

  Leadership skill
development opport.
N MEAN STD
SCH 133 3.17 0.74
CALS
DESIGN 14 2.93 1.00
ED & PSY 48 3.21 0.65
ENGINEER 191 3.10 0.77
FOR RES 29 3.34 0.67
CHASS 115 3.23 0.82
PAMS 25 3.28 0.84
TEXTILES 56 3.36 0.70
MANAGEMT 94 3.28 0.68
ALL 705 3.20 0.75

  Financial Aid staff
N MEAN STD
SCH 93 2.61 0.98
CALS
DESIGN 11 2.18 1.08
ED & PSY 35 2.89 0.90
ENGINEER 142 2.65 0.96
FOR RES 24 2.75 0.90
CHASS 67 2.40 1.00
PAMS 25 2.48 1.05
TEXTILES 38 2.74 0.95
MANAGEMT 61 2.95 0.83
ALL 496 2.66 0.96

  Campus food staff
N MEAN STD
SCH 99 2.39 0.88
CALS
DESIGN 14 2.36 0.93
ED & PSY 33 2.67 1.05
ENGINEER 156 2.46 0.82
FOR RES 19 2.42 0.77
CHASS 70 2.39 0.91
PAMS 29 2.66 0.67
TEXTILES 44 2.43 0.85
MANAGEMT 50 2.50 0.81
ALL 514 2.46 0.85

  Campus health staff
N MEAN STD
SCH 136 2.87 0.90
CALS
DESIGN 16 3.13 0.96
ED & PSY 51 3.12 0.71
ENGINEER 183 3.01 0.87
FOR RES 19 2.84 0.76
CHASS 115 2.75 0.98
PAMS 32 2.84 0.85
TEXTILES 59 2.88 0.89
MANAGEMT 84 2.90 0.93
ALL 695 2.91 0.89

  Campus counseling staff
N MEAN STD
SCH 27 2.85 1.06
CALS
DESIGN 5 2.80 1.30
ED & PSY 9 3.00 0.71
ENGINEER 56 2.79 0.93
FOR RES 5 2.60 0.55
CHASS 32 2.78 0.83
PAMS 10 2.50 0.85
TEXTILES 12 3.25 0.75
MANAGEMT 31 2.97 0.84
ALL 187 2.84 0.89

  Cashier/Business staff
N MEAN STD
SCH 110 2.79 0.89
CALS
DESIGN 11 2.36 1.12
ED & PSY 42 2.76 0.85
ENGINEER 182 2.71 0.88
FOR RES 25 2.68 0.95
CHASS 90 2.74 0.92
PAMS 28 2.82 0.67
TEXTILES 50 2.58 0.95
MANAGEMT 70 2.93 0.73
ALL 608 2.75 0.88

  Residence life programs
staff
N MEAN STD
SCH 61 2.57 0.92
CALS
DESIGN 12 2.25 1.06
ED & PSY 28 2.86 0.76
ENGINEER 101 2.63 0.87
FOR RES 9 2.89 0.93
CHASS 43 2.72 0.77
PAMS 21 2.90 0.70
TEXTILES 32 2.75 0.88
MANAGEMT 39 2.69 0.80
ALL 346 2.68 0.85

Frequencies and Percentages

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