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North Carolina State University
2009-2010 Graduating Senior Survey:
College Comparisons of Services for Students

This document reports survey data on college differences in respondents' overall assessment of academic and non-academic services outside the classroom . Survey results for all respondents are provided in "2009-2010 Graduating Senior Survey: All Respondents." For information about the survey and analysis methods, see "2009-2010 Graduating Senior Survey: Introduction, Methods, and Student Demographic Profile."

Academic Services:
Academic Advising (In Major) | Research Support | Library Services | Technology Services | Career-related Services | Employment Services

Non-Academic Services:
Service Areas | Staff Responsiveness

Financial Aid

Academic Services

Q Academic Advising (In Major)

Access to advisor NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.18 3.33 3.39 3.12 3.37 3.28 2.74 3.38 3.19
4: Excellent 46.1% 53.5% 56.3% 42.7% 55.6% 49.4% 28.3% 57.8% 43.1%
3: Good 32.7% 31.3% 29.6% 34.3% 27.2% 33.7% 32.7% 26.7% 37.9%
2: Fair 14.4% 10.2% 11.3% 14.7% 16.0% 12.6% 23.2% 11.1% 13.8%
1: Poor 6.8% 4.9% 2.8% 8.2% 1.2% 4.3% 15.8% 4.4% 5.2%
Total 2,107 469 71 536 81 555 272 45 58


Sufficient time with advisor NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.08 3.31 3.27 3.04 3.24 3.12 2.56 3.29 3.12
4: Excellent 43.9% 54.6% 50.7% 40.8% 48.8% 45.8% 25.5% 48.9% 39.7%
3: Good 29.9% 27.8% 31.0% 32.6% 28.8% 29.0% 27.3% 33.3% 39.7%
2: Fair 16.7% 11.8% 12.7% 16.5% 20.0% 16.8% 25.1% 15.6% 13.8%
1: Poor 9.6% 5.8% 5.6% 10.1% 2.5% 8.3% 22.1% 2.2% 6.9%
Total 2,094 467 71 534 80 552 267 45 58


Accurate info. about degree req./courses NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.11 3.22 3.23 3.01 3.11 3.25 2.89 3.16 3.10
4: Excellent 44.9% 50.9% 47.1% 41.6% 46.3% 49.9% 34.2% 42.2% 39.7%
3: Good 29.7% 26.9% 32.9% 29.5% 31.3% 29.7% 32.0% 33.3% 37.9%
2: Fair 17.1% 15.6% 15.7% 17.2% 10.0% 15.3% 22.8% 22.2% 15.5%
1: Poor 8.3% 6.6% 4.3% 11.8% 12.5% 5.0% 11.0% 2.2% 6.9%
Total 2,105 468 70 536 80 555 272 45 58


Knowledge of policies/procedures NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.14 3.26 3.21 3.02 3.14 3.29 2.90 3.23 3.11
4: Excellent 41.5% 47.7% 47.1% 35.3% 42.9% 48.5% 31.2% 45.5% 29.8%
3: Good 36.8% 34.9% 32.9% 39.5% 35.1% 35.7% 36.1% 34.1% 52.6%
2: Fair 15.9% 13.4% 14.3% 17.1% 15.6% 12.2% 24.1% 18.2% 15.8%
1: Poor 5.8% 3.9% 5.7% 8.2% 6.5% 3.6% 8.6% 2.3% 1.8%
Total 2,072 461 70 527 77 549 266 44 57


Academic advising overall NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.09 3.28 3.21 3.01 3.24 3.21 2.65 3.29 3.05
4: Excellent 42.8% 51.3% 47.1% 38.2% 52.5% 47.3% 25.7% 53.3% 36.8%
3: Good 32.0% 30.6% 34.3% 33.8% 23.8% 31.8% 32.0% 26.7% 38.6%
2: Fair 17.2% 13.1% 11.4% 18.8% 18.8% 15.5% 23.9% 15.6% 17.5%
1: Poor 8.1% 5.0% 7.1% 9.2% 5.0% 5.4% 18.4% 4.4% 7.0%
Total 2,097 464 70 532 80 556 272 45 57
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Q Research Support
Access to faculty involved in research NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.09 3.23 3.24 3.03 3.00 2.99 3.04 3.47 3.10
4: Excellent 35.2% 44.2% 39.5% 31.5% 25.4% 29.8% 31.4% 58.8% 41.0%
3: Good 44.2% 39.2% 47.4% 46.8% 54.2% 44.4% 48.2% 32.4% 41.0%
2: Fair 15.3% 12.2% 10.5% 14.9% 15.3% 21.3% 13.9% 5.9% 5.1%
1: Poor 5.3% 4.4% 2.6% 6.8% 5.1% 4.5% 6.6% 2.9% 12.8%
Total 1,313 344 38 295 59 356 137 34 39


Access to up-to-date facilities NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.16 3.29 3.36 3.13 3.21 2.97 3.19 3.55 3.16
4: Excellent 37.2% 44.7% 47.7% 34.3% 34.8% 30.6% 33.5% 65.8% 39.5%
3: Good 46.2% 43.3% 43.2% 47.7% 53.0% 45.1% 55.7% 23.7% 44.2%
2: Fair 11.8% 8.7% 6.8% 14.6% 10.6% 15.3% 7.2% 10.5% 9.3%
1: Poor 4.8% 3.4% 2.3% 3.3% 1.5% 9.1% 3.6% . 7.0%
Total 1,442 358 44 329 66 386 167 38 43


Opportunities to do research/creative projects NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.06 3.18 3.05 3.04 3.23 2.94 2.98 3.42 3.00
4: Excellent 36.1% 44.3% 35.9% 34.2% 37.7% 30.4% 29.8% 61.1% 40.0%
3: Good 40.7% 35.2% 41.0% 42.1% 50.8% 41.6% 47.2% 25.0% 35.0%
2: Fair 15.9% 14.5% 15.4% 17.1% 8.2% 19.6% 13.7% 8.3% 10.0%
1: Poor 7.3% 6.0% 7.7% 6.6% 3.3% 8.4% 9.3% 5.6% 15.0%
Total 1,365 332 39 316 61 368 161 36 40


Research support overall NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.08 3.22 3.21 3.02 3.17 2.98 2.98 3.43 3.21
4: Excellent 33.5% 42.0% 35.7% 32.1% 31.3% 28.6% 24.4% 51.4% 43.6%
3: Good 45.6% 41.4% 52.4% 43.0% 57.8% 45.5% 54.7% 40.5% 41.0%
2: Fair 16.4% 13.0% 9.5% 19.7% 7.8% 21.1% 15.1% 8.1% 7.7%
1: Poor 4.5% 3.7% 2.4% 5.2% 3.1% 4.8% 5.8% . 7.7%
Total 1,425 355 42 330 64 374 172 37 39
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Q Technology Services
Access to Internet NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.67 3.63 3.75 3.63 3.68 3.69 3.70 3.84 3.61
4: Excellent 69.4% 65.6% 76.8% 67.2% 70.9% 71.0% 72.5% 84.4% 67.9%
3: Good 28.2% 32.3% 21.7% 29.5% 26.6% 27.5% 25.3% 15.6% 28.6%
2: Fair 2.1% 2.2% 1.4% 3.0% 2.5% 1.3% 2.2% . .
1: Poor 0.2% . . 0.4% . 0.2% . . 3.6%
Total 2,097 465 69 533 79 556 273 45 56


Hours of operation for computer labs NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.53 3.55 3.58 3.50 3.45 3.50 3.57 3.67 3.58
4: Excellent 59.0% 59.3% 62.7% 57.7% 55.1% 57.8% 62.4% 69.8% 60.0%
3: Good 35.3% 36.8% 34.3% 35.3% 34.6% 35.7% 32.5% 27.9% 38.2%
2: Fair 5.0% 3.4% 1.5% 6.0% 10.3% 5.4% 4.8% 2.3% 1.8%
1: Poor 0.7% 0.5% 1.5% 1.0% . 1.1% 0.4% . .
Total 2,040 435 67 518 78 552 271 43 55


Access to up-to-date facilities NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.50 3.53 3.67 3.51 3.42 3.39 3.58 3.73 3.54
4: Excellent 57.1% 58.5% 71.6% 59.2% 50.0% 49.6% 62.6% 72.7% 58.9%
3: Good 36.4% 36.6% 23.9% 33.9% 42.3% 41.2% 32.8% 27.3% 35.7%
2: Fair 6.0% 4.7% 4.5% 6.2% 7.7% 8.1% 4.5% . 5.4%
1: Poor 0.5% 0.2% . 0.8% . 1.1% . . .
Total 2,052 448 67 519 78 554 265 44 56


Access to trained staff for help NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.21 3.33 3.50 3.27 3.13 3.00 3.24 3.55 3.21
4: Excellent 41.7% 46.8% 63.6% 43.5% 36.6% 31.2% 42.7% 64.3% 44.7%
3: Good 41.5% 41.9% 24.2% 41.3% 40.8% 44.4% 41.9% 28.6% 36.2%
2: Fair 13.4% 9.0% 10.6% 13.4% 21.1% 17.3% 12.4% 4.8% 14.9%
1: Poor 3.4% 2.3% 1.5% 1.7% 1.4% 7.1% 2.9% 2.4% 4.3%
Total 1,807 389 66 462 71 468 241 42 47


Training classes NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.20 3.32 3.56 3.24 3.18 3.04 3.18 3.37 3.13
4: Excellent 41.1% 44.5% 67.3% 40.1% 40.8% 34.9% 40.3% 56.7% 46.7%
3: Good 41.1% 44.1% 23.6% 45.9% 36.7% 41.2% 40.3% 30.0% 23.3%
2: Fair 14.1% 10.1% 7.3% 11.8% 22.4% 16.5% 16.0% 6.7% 26.7%
1: Poor 3.7% 1.2% 1.8% 2.2% . 7.4% 3.3% 6.7% 3.3%
Total 1,247 247 55 279 49 364 181 30 30


Technology services overall NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.42 3.45 3.60 3.42 3.37 3.33 3.46 3.70 3.46
4: Excellent 48.6% 50.0% 64.3% 49.4% 44.9% 42.4% 50.4% 72.1% 53.6%
3: Good 45.3% 45.4% 31.4% 44.3% 47.4% 49.5% 45.1% 25.6% 39.3%
2: Fair 5.6% 4.4% 4.3% 5.6% 7.7% 6.9% 4.5% 2.3% 7.1%
1: Poor 0.5% 0.2% . 0.8% . 1.1% . . .
Total 2,059 452 70 522 78 549 268 43 56
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Q Library Services
Hours of operation NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.68 3.69 3.70 3.71 3.55 3.65 3.72 3.53 3.70
4: Excellent 69.8% 70.1% 69.7% 72.3% 56.6% 67.6% 73.8% 57.8% 69.6%
3: Good 28.6% 28.4% 30.3% 26.2% 42.1% 30.3% 24.7% 37.8% 30.4%
2: Fair 1.6% 1.5% . 1.5% 1.3% 1.9% 1.5% 4.4% .
1: Poor 0.0% . . . . 0.2% . . .
Total 2,037 458 66 530 76 519 267 45 56


Staff responsiveness NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.52 3.55 3.58 3.54 3.38 3.48 3.51 3.63 3.46
4: Excellent 56.0% 58.4% 59.4% 59.8% 39.7% 51.1% 56.3% 65.1% 50.0%
3: Good 40.1% 38.3% 39.1% 35.2% 58.9% 45.6% 38.3% 32.6% 46.2%
2: Fair 3.7% 3.2% 1.6% 4.6% 1.4% 3.1% 5.5% 2.3% 3.8%
1: Poor 0.2% . . 0.4% . 0.2% . . .
Total 1,921 433 64 495 73 485 256 43 52


Access to databases/collections NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.57 3.55 3.63 3.59 3.53 3.54 3.60 3.62 3.59
4: Excellent 60.4% 59.7% 63.1% 62.8% 54.7% 57.8% 62.0% 62.2% 63.0%
3: Good 36.4% 36.2% 36.9% 33.7% 44.0% 38.7% 35.7% 37.8% 33.3%
2: Fair 3.1% 3.8% . 3.3% 1.3% 3.2% 2.3% . 3.7%
1: Poor 0.2% 0.2% . 0.2% . 0.2% . . .
Total 1,984 447 65 522 75 493 263 45 54


Training to use library NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.26 3.31 3.27 3.34 3.19 3.18 3.24 3.26 3.16
4: Excellent 46.4% 48.7% 51.8% 51.2% 42.9% 40.1% 45.9% 45.2% 40.0%
3: Good 37.3% 36.5% 28.6% 34.7% 39.7% 42.3% 34.5% 40.5% 40.0%
2: Fair 12.8% 12.2% 14.3% 10.6% 11.1% 13.2% 16.8% 9.5% 16.0%
1: Poor 3.6% 2.6% 5.4% 3.5% 6.3% 4.3% 2.7% 4.8% 4.0%
Total 1,680 386 56 432 63 416 220 42 50


Library services overall NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.54 3.55 3.55 3.59 3.43 3.49 3.56 3.56 3.59
4: Excellent 56.8% 57.0% 54.5% 61.5% 44.6% 52.2% 59.0% 57.8% 58.9%
3: Good 40.7% 40.6% 45.5% 35.8% 54.1% 45.0% 38.3% 40.0% 41.1%
2: Fair 2.3% 2.4% . 2.5% 1.4% 2.5% 2.6% 2.2% .
1: Poor 0.1% . . 0.2% . 0.2% . . .
Total 2,023 456 66 525 74 515 266 45 56
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Q Career-related Services
Oppor. for career assistance NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.20 3.32 3.35 3.13 2.93 3.19 3.22 3.46 2.81
4: Excellent 37.3% 41.2% 50.0% 37.2% 25.5% 35.4% 38.4% 53.8% 13.9%
3: Good 48.1% 50.4% 38.2% 43.3% 47.3% 51.0% 48.0% 38.5% 61.1%
2: Fair 11.3% 7.2% 8.8% 14.4% 21.8% 10.8% 10.5% 7.7% 16.7%
1: Poor 3.3% 1.2% 2.9% 5.1% 5.5% 2.8% 3.1% . 8.3%
Total 1,497 345 34 312 55 435 229 39 36


Info. on internships, co-op, etc. NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.18 3.23 3.16 3.08 3.11 3.21 3.29 3.48 2.78
4: Excellent 39.0% 40.3% 40.5% 36.4% 36.5% 38.3% 44.9% 62.5% 14.6%
3: Good 43.6% 43.9% 40.5% 41.8% 42.9% 47.0% 41.7% 22.5% 56.1%
2: Fair 13.8% 13.9% 13.5% 15.3% 15.9% 12.3% 10.9% 15.0% 22.0%
1: Poor 3.6% 1.9% 5.4% 6.5% 4.8% 2.4% 2.4% . 7.3%
Total 1,627 367 37 354 63 462 247 40 41


Resources available to explore options NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.13 3.27 3.26 3.03 2.93 3.13 3.16 3.46 2.79
4: Excellent 36.4% 42.6% 45.7% 35.2% 24.6% 32.6% 39.3% 56.4% 15.8%
3: Good 44.3% 43.2% 37.1% 39.5% 50.8% 51.3% 41.4% 33.3% 55.3%
2: Fair 15.4% 12.8% 14.3% 18.4% 18.0% 13.2% 15.5% 10.3% 21.1%
1: Poor 3.9% 1.4% 2.9% 6.9% 6.6% 3.0% 3.8% . 7.9%
Total 1,556 359 35 332 61 439 239 39 38


Info. through Internet and other technology NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.23 3.32 3.32 3.16 3.12 3.24 3.30 3.44 3.00
4: Excellent 39.8% 44.0% 42.1% 37.8% 33.3% 38.5% 42.1% 53.8% 26.8%
3: Good 46.0% 44.5% 50.0% 43.3% 48.3% 49.0% 46.3% 35.9% 51.2%
2: Fair 12.1% 10.7% 5.3% 15.8% 15.0% 10.3% 10.7% 10.3% 17.1%
1: Poor 2.1% 0.8% 2.6% 3.2% 3.3% 2.2% 0.8% . 4.9%
Total 1,613 373 38 349 60 455 242 39 41


Career-related services overall NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.16 3.28 3.26 3.07 2.95 3.17 3.22 3.44 2.85
4: Excellent 34.5% 40.1% 42.1% 33.4% 27.4% 31.3% 37.1% 48.7% 14.6%
3: Good 49.8% 49.3% 42.1% 44.8% 45.2% 56.3% 48.6% 46.2% 58.5%
2: Fair 13.2% 9.5% 15.8% 17.0% 22.6% 10.4% 13.1% 5.1% 24.4%
1: Poor 2.5% 1.1% . 4.8% 4.8% 2.0% 1.2% . 2.4%
Total 1,632 377 38 353 62 460 245 39 41
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Q Employment-related Services
Resume preparation NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.24 3.36 3.03 3.15 3.13 3.22 3.28 3.48 2.93
4: Excellent 41.1% 48.0% 36.4% 38.4% 34.4% 40.8% 40.7% 52.5% 13.3%
3: Good 44.2% 40.7% 42.4% 43.5% 49.2% 43.8% 47.3% 42.5% 66.7%
2: Fair 11.9% 10.3% 9.1% 12.9% 11.5% 12.1% 11.1% 5.0% 20.0%
1: Poor 2.8% 0.9% 12.1% 5.2% 4.9% 3.3% 0.9% . .
Total 1,370 329 33 271 61 365 226 40 30


Interview prep skills NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.10 3.29 2.86 3.01 2.97 3.01 3.18 3.38 2.74
4: Excellent 35.2% 43.6% 34.5% 32.5% 30.0% 30.5% 37.1% 47.5% 11.1%
3: Good 44.2% 43.9% 34.5% 42.3% 43.3% 45.9% 45.4% 45.0% 51.9%
2: Fair 16.1% 10.6% 13.8% 18.8% 20.0% 17.4% 15.6% 5.0% 37.0%
1: Poor 4.6% 2.0% 17.2% 6.4% 6.7% 6.2% 2.0% 2.5% .
Total 1,214 303 29 234 60 305 205 40 27


Access to career fairs, job listings, etc. NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.20 3.37 3.00 2.92 2.89 3.33 3.21 3.50 2.95
4: Excellent 40.9% 46.9% 34.3% 29.1% 25.8% 47.6% 41.9% 61.9% 18.9%
3: Good 42.1% 44.3% 37.1% 44.8% 46.8% 40.5% 39.8% 26.2% 59.5%
2: Fair 12.9% 8.3% 22.9% 15.4% 17.7% 9.7% 15.4% 11.9% 18.9%
1: Poor 4.1% 0.6% 5.7% 10.8% 9.7% 2.2% 2.9% . 2.7%
Total 1,545 350 35 306 62 454 241 42 37


Employment search assistance overall NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.14 3.30 2.86 3.00 2.97 3.14 3.18 3.41 2.85
4: Excellent 35.5% 44.4% 30.6% 31.3% 27.1% 33.3% 36.9% 48.8% 14.7%
3: Good 46.0% 43.3% 33.3% 44.0% 47.5% 49.9% 46.5% 43.9% 55.9%
2: Fair 15.4% 10.6% 27.8% 18.3% 20.3% 14.5% 14.5% 7.3% 29.4%
1: Poor 3.2% 1.7% 8.3% 6.3% 5.1% 2.3% 2.1% . .
Total 1,517 349 36 300 59 441 241 41 34
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Q Non-Academic Services

Personal safety on campus NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.29 3.27 3.44 3.28 3.24 3.29 3.31 3.29 3.34
4: Excellent 39.2% 37.3% 53.3% 38.1% 35.6% 38.4% 41.0% 38.7% 51.7%
3: Good 51.6% 53.0% 37.8% 52.9% 55.6% 52.8% 50.6% 51.6% 37.9%
2: Fair 8.0% 9.3% 8.9% 7.6% 6.7% 8.1% 6.6% 9.7% 3.4%
1: Poor 1.1% 0.4% . 1.4% 2.2% 0.7% 1.8% . 6.9%
Total 1,193 268 45 291 45 307 166 31 29


University Career Center NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.29 3.36 3.39 3.36 3.16 3.30 3.16 3.14 3.20
4: Excellent 40.5% 44.0% 50.0% 44.9% 32.4% 39.9% 34.6% 32.1% 36.0%
3: Good 49.5% 49.2% 39.3% 46.9% 56.8% 51.6% 49.5% 50.0% 48.0%
2: Fair 8.6% 6.0% 10.7% 7.8% 5.4% 6.8% 13.8% 17.9% 16.0%
1: Poor 1.4% 0.8% . 0.4% 5.4% 1.7% 2.1% . .
Total 1,169 248 28 256 37 353 188 28 25


College/dept placement assistance NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.20 3.28 3.41 3.14 3.18 3.17 3.11 3.51 3.19
4: Excellent 36.6% 39.9% 49.0% 33.7% 38.8% 32.7% 34.5% 59.5% 40.7%
3: Good 49.4% 49.4% 42.9% 49.7% 44.9% 54.2% 47.1% 32.4% 44.4%
2: Fair 11.4% 9.1% 8.2% 13.8% 12.2% 10.8% 13.2% 8.1% 7.4%
1: Poor 2.7% 1.6% . 2.8% 4.1% 2.3% 5.2% . 7.4%
Total 1,231 253 49 326 49 306 174 37 27


Bookstore services and products NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.12 3.19 3.27 3.13 3.06 3.03 3.17 3.09 3.15
4: Excellent 29.9% 32.5% 39.4% 30.8% 21.8% 24.8% 35.6% 28.9% 25.9%
3: Good 54.4% 54.6% 47.9% 53.3% 65.4% 56.8% 47.3% 51.1% 66.7%
2: Fair 13.7% 12.0% 12.7% 13.7% 10.3% 15.3% 15.2% 20.0% 3.7%
1: Poor 2.1% 0.9% . 2.3% 2.6% 3.2% 1.9% . 3.7%
Total 2,036 449 71 520 78 537 264 45 54


Registration process NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 2.95 2.96 3.10 2.96 2.77 2.94 2.97 3.16 2.93
4: Excellent 25.4% 24.3% 31.4% 26.3% 15.4% 24.3% 30.1% 31.8% 20.0%
3: Good 49.5% 51.8% 52.9% 47.2% 56.4% 50.6% 43.9% 54.5% 56.4%
2: Fair 20.0% 19.0% 10.0% 22.6% 17.9% 20.5% 19.0% 11.4% 20.0%
1: Poor 5.0% 4.9% 5.7% 3.9% 10.3% 4.7% 7.1% 2.3% 3.6%
Total 2,041 452 70 517 78 536 269 44 55


Financial aid svcs:application/award prcss NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.20 3.16 3.33 3.22 3.14 3.15 3.28 3.41 3.10
4: Excellent 37.7% 36.7% 47.3% 39.1% 33.3% 34.3% 41.7% 55.6% 30.8%
3: Good 47.0% 46.0% 40.0% 46.7% 50.9% 49.3% 46.4% 29.6% 53.8%
2: Fair 12.4% 14.2% 10.9% 11.3% 12.3% 13.1% 9.9% 14.8% 10.3%
1: Poor 2.9% 3.1% 1.8% 2.8% 3.5% 3.3% 2.0% . 5.1%
Total 1,353 289 55 353 57 367 151 27 39


Financial aid svcs:disbursement process NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.18 3.12 3.28 3.21 3.18 3.15 3.26 3.41 3.14
4: Excellent 37.9% 33.9% 43.4% 40.9% 38.2% 34.1% 43.0% 55.6% 40.5%
3: Good 45.9% 47.3% 43.4% 42.4% 47.3% 50.1% 43.7% 29.6% 43.2%
2: Fair 12.8% 15.5% 11.3% 13.2% 9.1% 12.9% 9.9% 14.8% 5.4%
1: Poor 3.4% 3.2% 1.9% 3.5% 5.5% 2.9% 3.5% . 10.8%
Total 1,298 277 53 342 55 349 142 27 37


Campus food services NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 2.78 2.76 3.03 2.87 2.83 2.70 2.77 2.79 2.74
4: Excellent 17.9% 15.6% 29.3% 21.9% 16.7% 14.1% 19.3% 23.1% 17.4%
3: Good 49.5% 52.5% 48.3% 48.2% 56.7% 50.2% 47.3% 38.5% 43.5%
2: Fair 25.5% 23.9% 19.0% 25.1% 20.0% 27.4% 24.2% 33.3% 34.8%
1: Poor 7.2% 8.1% 3.4% 4.9% 6.7% 8.3% 9.2% 5.1% 4.3%
Total 1,664 385 58 407 60 446 207 39 46


Campus health services NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.24 3.24 3.29 3.24 3.28 3.22 3.25 3.02 3.36
4: Excellent 39.7% 40.1% 39.7% 39.9% 41.2% 36.6% 44.5% 30.2% 43.2%
3: Good 47.3% 47.1% 50.8% 46.9% 50.0% 51.4% 40.0% 46.5% 50.0%
2: Fair 10.2% 9.9% 7.9% 11.0% 4.4% 9.3% 11.5% 18.6% 6.8%
1: Poor 2.8% 2.9% 1.6% 2.3% 4.4% 2.6% 4.0% 4.7% .
Total 1,666 382 63 429 68 418 200 43 44


Campus counseling (not career) svcs NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.27 3.28 3.35 3.29 3.07 3.33 3.26 3.58 3.00
4: Excellent 41.3% 38.8% 47.8% 43.4% 25.0% 41.7% 44.0% 58.3% 38.1%
3: Good 47.2% 51.5% 39.1% 44.4% 60.7% 51.1% 42.9% 41.7% 33.3%
2: Fair 9.0% 8.2% 13.0% 9.7% 10.7% 5.8% 8.3% . 19.0%
1: Poor 2.5% 1.5% . 2.6% 3.6% 1.4% 4.8% . 9.5%
Total 644 134 23 196 28 139 84 12 21


Business svcs/cashier/student accts NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.05 3.02 3.19 3.05 2.89 3.04 3.07 3.07 3.19
4: Excellent 24.4% 22.5% 35.1% 24.8% 13.8% 23.3% 28.0% 26.7% 29.7%
3: Good 58.6% 59.8% 50.9% 59.3% 63.1% 60.0% 53.7% 56.7% 59.5%
2: Fair 14.2% 15.1% 12.3% 12.4% 21.5% 13.9% 16.1% 13.3% 10.8%
1: Poor 2.7% 2.6% 1.8% 3.5% 1.5% 2.8% 2.3% 3.3% .
Total 1,567 351 57 403 65 395 218 30 37


Residence life programs NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.07 3.06 3.31 3.05 3.05 3.06 3.06 3.00 3.19
4: Excellent 26.0% 27.6% 44.4% 22.8% 27.5% 23.8% 28.2% 20.0% 29.6%
3: Good 57.1% 52.5% 44.4% 61.6% 52.5% 60.2% 54.0% 63.3% 63.0%
2: Fair 14.7% 18.4% 8.9% 13.6% 17.5% 14.2% 13.7% 13.3% 3.7%
1: Poor 2.2% 1.4% 2.2% 2.0% 2.5% 1.9% 4.0% 3.3% 3.7%
Total 1,006 217 45 250 40 261 124 30 27


Opportunities for rec activities NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.27 3.32 3.41 3.21 3.23 3.24 3.35 3.39 3.30
4: Excellent 39.1% 40.3% 46.4% 37.1% 33.8% 35.7% 46.5% 48.8% 37.2%
3: Good 50.7% 51.8% 48.2% 49.0% 56.9% 54.5% 43.3% 41.5% 58.1%
2: Fair 8.6% 7.3% 5.4% 11.9% 7.7% 7.7% 8.8% 9.8% 2.3%
1: Poor 1.6% 0.6% . 2.1% 1.5% 2.1% 1.4% . 2.3%
Total 1,612 355 56 388 65 431 217 41 43


Opportunities for community svc NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.18 3.21 3.23 3.20 3.18 3.08 3.22 3.30 3.15
4: Excellent 34.6% 35.8% 39.6% 38.1% 28.1% 28.1% 38.5% 37.8% 21.2%
3: Good 51.3% 51.4% 45.8% 46.4% 63.2% 55.2% 47.1% 54.1% 72.7%
2: Fair 11.9% 11.0% 12.5% 13.2% 7.0% 13.2% 12.3% 8.1% 6.1%
1: Poor 2.2% 1.7% 2.1% 2.3% 1.8% 3.5% 2.1% . .
Total 1,389 346 48 349 57 317 187 37 33


Opps to dev leadership skills NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.15 3.17 3.30 3.13 3.11 3.03 3.29 3.40 3.11
4: Excellent 34.3% 35.0% 41.5% 36.0% 28.6% 26.6% 42.6% 45.0% 21.6%
3: Good 48.8% 49.0% 47.2% 44.4% 57.1% 52.4% 44.4% 50.0% 67.6%
2: Fair 14.7% 13.4% 11.3% 16.5% 11.1% 18.4% 12.0% 5.0% 10.8%
1: Poor 2.2% 2.5% . 3.1% 3.2% 2.7% 0.9% . .
Total 1,514 357 53 358 63 376 216 40 37
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Q Non-Academic Services: Staff Responsiveness

Personal safety on campus NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.26 3.21 3.40 3.25 3.12 3.29 3.34 3.25 3.36
4: Excellent 38.7% 34.4% 47.5% 38.0% 30.2% 40.4% 42.6% 35.7% 52.0%
3: Good 49.9% 53.7% 45.0% 49.4% 55.8% 49.4% 48.6% 53.6% 32.0%
2: Fair 10.3% 10.7% 7.5% 11.8% 9.3% 9.0% 8.8% 10.7% 16.0%
1: Poor 1.1% 1.2% . 0.8% 4.7% 1.2% . . .
Total 1,046 244 40 255 43 255 148 28 25


University Career Center NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.33 3.37 3.39 3.39 3.25 3.36 3.19 3.14 3.24
4: Excellent 43.2% 44.7% 50.0% 49.4% 41.7% 43.9% 33.5% 32.1% 40.0%
3: Good 47.2% 48.4% 39.3% 41.0% 44.4% 49.0% 52.7% 50.0% 44.0%
2: Fair 8.7% 6.1% 10.7% 8.8% 11.1% 6.5% 12.6% 17.9% 16.0%
1: Poor 0.9% 0.8% . 0.8% 2.8% 0.6% 1.1% . .
Total 1,137 244 28 251 36 337 182 28 25


College/dept placement assistance NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.20 3.28 3.48 3.15 3.20 3.18 3.09 3.47 3.07
4: Excellent 37.6% 40.6% 56.3% 35.4% 42.9% 34.3% 31.2% 61.1% 40.7%
3: Good 47.8% 48.2% 35.4% 47.7% 38.8% 52.8% 50.9% 27.8% 33.3%
2: Fair 11.7% 9.6% 8.3% 13.8% 14.3% 9.9% 13.3% 8.3% 18.5%
1: Poor 2.9% 1.6% . 3.1% 4.1% 3.0% 4.6% 2.8% 7.4%
Total 1,222 251 48 325 49 303 173 36 27


Bookstore services and products NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.15 3.19 3.24 3.16 3.08 3.09 3.18 3.07 3.13
4: Excellent 31.2% 32.0% 37.1% 31.9% 23.1% 28.7% 35.0% 31.1% 25.9%
3: Good 54.0% 55.3% 50.0% 53.4% 64.1% 54.2% 50.2% 44.4% 63.0%
2: Fair 13.4% 12.3% 12.9% 13.7% 10.3% 14.4% 12.9% 24.4% 9.3%
1: Poor 1.4% 0.4% . 1.0% 2.6% 2.7% 1.9% . 1.9%
Total 2,012 447 70 511 78 526 263 45 54


Registration process NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 2.99 2.97 3.18 2.99 2.92 3.01 2.95 3.19 2.96
4: Excellent 27.4% 25.6% 35.3% 27.7% 22.2% 26.8% 30.7% 37.2% 22.6%
3: Good 48.3% 50.7% 51.5% 46.6% 54.2% 50.3% 40.6% 48.8% 52.8%
2: Fair 19.8% 18.6% 8.8% 22.5% 16.7% 19.5% 21.5% 9.3% 22.6%
1: Poor 4.5% 5.1% 4.4% 3.2% 6.9% 3.4% 7.3% 4.7% 1.9%
Total 1,951 430 68 498 72 507 261 43 53


Financial aid svcs:application/award prcss NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.18 3.13 3.36 3.20 3.09 3.18 3.24 3.42 3.16
4: Excellent 39.8% 38.2% 50.9% 41.2% 33.3% 37.8% 42.7% 57.7% 34.2%
3: Good 42.6% 41.7% 36.4% 41.2% 45.6% 44.7% 42.7% 30.8% 52.6%
2: Fair 14.0% 14.6% 10.9% 14.5% 17.5% 14.7% 10.7% 7.7% 7.9%
1: Poor 3.7% 5.6% 1.8% 3.2% 3.5% 2.8% 4.0% 3.8% 5.3%
Total 1,332 288 55 345 57 360 150 26 38


Financial aid svcs:disbursement process NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.19 3.06 3.38 3.23 3.16 3.19 3.26 3.46 3.11
4: Excellent 39.5% 34.8% 50.0% 42.6% 38.2% 36.5% 44.7% 57.7% 36.1%
3: Good 43.5% 42.1% 40.4% 41.1% 43.6% 48.2% 40.4% 30.8% 47.2%
2: Fair 13.5% 17.6% 7.7% 13.4% 14.5% 12.6% 10.6% 11.5% 8.3%
1: Poor 3.6% 5.5% 1.9% 3.0% 3.6% 2.6% 4.3% . 8.3%
Total 1,275 273 52 336 55 342 141 26 36


Campus food services NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 2.86 2.84 3.09 2.93 2.85 2.78 2.87 2.79 2.84
4: Excellent 21.0% 19.8% 29.8% 24.3% 16.9% 17.5% 22.8% 25.6% 17.8%
3: Good 50.1% 51.7% 50.9% 48.4% 57.6% 50.5% 49.0% 38.5% 53.3%
2: Fair 22.8% 21.4% 17.5% 23.3% 18.6% 24.8% 20.9% 25.6% 24.4%
1: Poor 6.1% 7.1% 1.8% 3.9% 6.8% 7.3% 7.3% 10.3% 4.4%
Total 1,646 379 57 407 59 440 206 39 45


Campus health services NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.20 3.22 3.21 3.19 3.16 3.21 3.19 2.98 3.30
4: Excellent 39.1% 41.2% 36.5% 38.0% 37.3% 37.2% 42.9% 28.6% 39.5%
3: Good 45.5% 43.5% 50.8% 45.9% 46.3% 49.8% 38.9% 47.6% 51.2%
2: Fair 11.7% 11.3% 9.5% 13.5% 11.9% 9.7% 12.6% 16.7% 9.3%
1: Poor 3.6% 4.0% 3.2% 2.6% 4.5% 3.4% 5.6% 7.1% .
Total 1,654 379 63 429 67 414 198 42 43


Campus counseling (not career) svcs NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.25 3.26 3.39 3.25 3.00 3.32 3.24 3.58 3.00
4: Excellent 42.5% 39.6% 52.2% 43.8% 28.6% 42.6% 44.6% 66.7% 42.9%
3: Good 43.7% 48.5% 34.8% 41.8% 53.6% 47.8% 39.8% 25.0% 28.6%
2: Fair 10.2% 10.4% 13.0% 9.8% 7.1% 8.1% 10.8% 8.3% 14.3%
1: Poor 3.6% 1.5% . 4.6% 10.7% 1.5% 4.8% . 14.3%
Total 638 134 23 194 28 136 83 12 21


Business svcs/cashier/student accts NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.04 3.03 3.18 3.03 2.80 3.06 3.05 3.07 3.22
4: Excellent 25.4% 24.7% 33.9% 25.6% 13.8% 24.8% 27.7% 26.7% 29.7%
3: Good 56.7% 57.0% 55.4% 56.7% 56.9% 58.0% 53.5% 56.7% 62.2%
2: Fair 14.5% 14.8% 5.4% 13.1% 24.6% 15.4% 15.0% 13.3% 8.1%
1: Poor 3.4% 3.5% 5.4% 4.6% 4.6% 1.8% 3.8% 3.3% .
Total 1,528 344 56 390 65 383 213 30 37


Residence life programs NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.07 3.08 3.40 3.04 3.03 3.02 3.11 2.93 3.19
4: Excellent 27.2% 29.3% 48.8% 25.8% 25.0% 22.7% 30.9% 17.2% 30.8%
3: Good 55.1% 52.1% 44.2% 54.4% 55.0% 59.6% 52.8% 62.1% 61.5%
2: Fair 14.8% 16.3% 4.7% 17.5% 17.5% 14.1% 12.2% 17.2% 3.8%
1: Poor 2.9% 2.3% 2.3% 2.4% 2.5% 3.5% 4.1% 3.4% 3.8%
Total 995 215 43 252 40 255 123 29 26


Rec activities NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.25 3.30 3.35 3.19 3.23 3.22 3.32 3.41 3.27
4: Excellent 38.1% 39.3% 43.6% 35.4% 33.8% 35.0% 44.6% 51.4% 36.6%
3: Good 50.8% 52.3% 49.1% 50.0% 56.9% 53.9% 44.6% 37.8% 56.1%
2: Fair 9.6% 7.5% 5.5% 12.8% 7.7% 9.2% 9.4% 10.8% 4.9%
1: Poor 1.5% 0.9% 1.8% 1.8% 1.5% 1.9% 1.4% . 2.4%
Total 1,569 346 55 384 65 414 213 37 41
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Financial Aid Services

Q Received Financial Aid
Receive financial aid while at NCSU? NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Yes 66.4% 63.2% 81.4% 67.9% 65.9% 69.4% 56.0% 71.1% 74.1%
No 33.6% 36.8% 18.6% 32.1% 34.1% 30.6% 44.0% 28.9% 25.9%
Total 2,108 465 70 535 82 559 273 45 58

Q Satisfaction with Aid Package
Satisfaction with fin aid package NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.44 3.40 3.44 3.47 3.39 3.45 3.46 3.47 3.21
4: Very satisfied 51.6% 49.3% 50.9% 52.9% 51.9% 51.7% 55.6% 56.3% 39.5%
3: Moderately satisfied 41.6% 43.5% 42.1% 41.8% 38.9% 41.6% 37.3% 37.5% 46.5%
2: Moderately dissatisfied 5.6% 5.4% 7.0% 4.7% 5.6% 6.5% 4.6% 3.1% 9.3%
1: Very dissatisfied 1.2% 1.7% . 0.6% 3.7% 0.3% 2.6% 3.1% 4.7%
Total 1,395 294 57 361 54 387 153 32 43

Q Evaluation of Financial Aid Staff
Rate financial aid reception staff NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.31 3.28 3.34 3.35 3.44 3.25 3.35 3.41 3.30
4: Excellent 45.3% 46.4% 43.2% 48.7% 52.1% 38.5% 49.2% 59.1% 36.7%
3: Good 43.5% 39.2% 50.0% 40.5% 41.7% 50.5% 40.0% 27.3% 56.7%
2: Fair 8.4% 10.5% 4.5% 7.8% 4.2% 8.9% 7.5% 9.1% 6.7%
1: Poor 2.8% 3.8% 2.3% 2.9% 2.1% 2.1% 3.3% 4.5% .
Total 1,106 237 44 306 48 291 120 22 30


Rate financial aid phone staff NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.19 3.14 3.30 3.21 3.29 3.15 3.22 3.19 3.22
4: Excellent 39.7% 40.2% 41.9% 42.4% 44.4% 35.5% 42.5% 42.9% 33.3%
3: Good 43.7% 39.3% 48.8% 41.0% 42.2% 49.4% 40.8% 38.1% 55.6%
2: Fair 11.9% 15.0% 7.0% 11.7% 11.1% 10.2% 12.5% 14.3% 11.1%
1: Poor 4.7% 5.6% 2.3% 4.9% 2.2% 4.9% 4.2% 4.8% .
Total 1,027 214 43 283 45 265 120 21 27


Rate financial aid advisor staff NCSU College/School
CALS CED CHASS CNR COE COM COT PAMS
Mean Rating 3.29 3.23 3.37 3.34 3.32 3.27 3.30 3.57 3.13
4: Excellent 46.5% 44.4% 46.5% 50.7% 47.7% 44.0% 46.7% 69.6% 31.3%
3: Good 39.4% 38.6% 46.5% 36.6% 38.6% 41.5% 39.3% 21.7% 53.1%
2: Fair 10.9% 13.0% 4.7% 9.2% 11.4% 11.6% 11.5% 4.3% 12.5%
1: Poor 3.2% 4.0% 2.3% 3.6% 2.3% 2.9% 2.5% 4.3% 3.1%
Total 1,077 223 43 306 44 277 122 23 32
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For more information on the 2009-2010 Graduating Senior Survey contact:
Dr. Nancy Whelchel, Associate Director for Survey Research
Office of Institutional Planning and Research
Box 7002
NCSU
Phone: (919) 515-4184
Email: Nancy_Whelchel@ncsu.edu

Posted: November, 2010

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