North Carolina State University
2005-2006 Graduating Senior Survey:
Gender and Racial/Ethnic Comparisons of
Services for Students
This document reports survey data on gender and racial/ethnic differences in respondents' overall assessment of academic and non-academic services outside the classroom . Survey results for all respondents are provided in "2005-2006 Graduating Senior Survey: All Respondents." For information about the survey and analysis methods, see "2005-2006 Graduating Senior Survey: Introduction, Methods, and Student Demographic Profile."
Table of Contents:
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Academic Services:
Academic Advising (In Major) | Research
Support | Library Services | Technology
Services | Career-related Services |
Employment Services
Non-Academic Services:
Service Areas | Staff Responsiveness
Financial Aid
| Mean Rating (based on a scale of 4 = "excellent," 3 = "good," 2 = "fair," 1 = "poor") |
||||||
|---|---|---|---|---|---|---|
| NCSU | Men | Women | AfAm | White | Other | |
| Access to advisor | 3.08 | 3.07 | 3.08 | 3.11 | 3.08 | 2.94 |
| Sufficient time with advisor | 3.00 | 3.02 | 2.98 | 3.04 | 3.00 | 2.92 |
| Accurate info. about degree req./courses | 3.00 | 3.03 | 2.97 | 3.08 | 3.00 | 2.95 |
| Knowledge of policies/procedures | 3.00 | 3.01 | 2.98 | 3.09 | 3.01 | 2.79 |
| Academic advising overall | 3.02 | 3.04 | 3.00 | 3.11 | 3.02 | 2.90 |
Back to Top Q Research Support
| Mean Rating (based on a scale of 4 = "excellent," 3 = "good," 2 = "fair," 1 = "poor") |
||||||
|---|---|---|---|---|---|---|
| NCSU | Men | Women | AfAm | White | Other | |
| Access to faculty involved in research | 3.00 | 2.96 | 3.05 | 2.88 | 3.03 | 2.88 |
| Access to up-to-date facilities | 3.09 | 3.04 | 3.14 | 3.12 | 3.09 | 2.99 |
| Research support overall | 3.03 | 3.00 | 3.05 | 2.93 | 3.05 | 2.91 |
Back to Top Q Technology Services
| Mean Rating (based on a scale of 4 = "excellent," 3 = "good," 2 = "fair," 1 = "poor") |
||||||
|---|---|---|---|---|---|---|
| NCSU | Men | Women | AfAm | White | Other | |
| Access to Internet | 3.60 | 3.60 | 3.60 | 3.61 | 3.60 | 3.62 |
| Hours of operation for computer labs | 3.34 | 3.33 | 3.34 | 3.44 | 3.33 | 3.34 |
| Access to up-to-date facilities | 3.37 | 3.34 | 3.40 | 3.40 | 3.37 | 3.34 |
| Access to trained staff for help | 2.93 | 2.85 | 3.02 | 2.99 | 2.93 | 2.97 |
| Training classes | 2.96 | 2.91 | 3.03 | 2.92 | 2.95 | 3.07 |
| Technology services overall | 3.25 | 3.24 | 3.26 | 3.25 | 3.25 | 3.27 |
Back to Top Q Library Services
| Mean Rating (based on a scale of 4 = "excellent," 3 = "good," 2 = "fair," 1 = "poor") |
||||||
|---|---|---|---|---|---|---|
| NCSU | Men | Women | AfAm | White | Other | |
| Hours of operation | 3.57 | 3.57 | 3.57 | 3.55 | 3.57 | 3.59 |
| Staff responsiveness | 3.27 | 3.26 | 3.29 | 3.24 | 3.27 | 3.34 |
| Access to databases/collections | 3.35 | 3.36 | 3.35 | 3.32 | 3.35 | 3.36 |
| Training to use library | 3.01 | 2.94 | 3.07 | 3.12 | 2.98 | 3.17 |
| Library services overall | 3.35 | 3.34 | 3.36 | 3.35 | 3.34 | 3.40 |
Back to Top Q Career-related Services
| Mean Rating (based on a scale of 4 = "excellent," 3 = "good," 2 = "fair," 1 = "poor") |
||||||
|---|---|---|---|---|---|---|
| NCSU | Men | Women | AfAm | White | Other | |
| Oppor. for career assistance | 3.10 | 3.06 | 3.14 | 3.08 | 3.10 | 3.12 |
| Info. on internships, co-op, etc. | 3.08 | 3.05 | 3.10 | 3.08 | 3.07 | 3.11 |
| Resources available to explore options | 3.02 | 2.99 | 3.04 | 2.96 | 3.02 | 3.10 |
| Info. through Internet and other technology | 3.15 | 3.10 | 3.19 | 3.14 | 3.15 | 3.14 |
| Career-related services overall | 3.06 | 3.02 | 3.09 | 3.06 | 3.05 | 3.10 |
Back to Top Q Employment-related Services
| Mean Rating (based on a scale of 4 = "excellent," 3 = "good," 2 = "fair," 1 = "poor") |
||||||
|---|---|---|---|---|---|---|
| NCSU | Men | Women | AfAm | White | Other | |
| Resume preparation | 3.12 | 3.09 | 3.14 | 3.11 | 3.11 | 3.14 |
| Interview prep skills | 2.94 | 2.92 | 2.96 | 2.95 | 2.93 | 3.00 |
| Access to career fairs, job listings, etc. | 3.13 | 3.10 | 3.15 | 3.05 | 3.14 | 3.11 |
| Employment search assistance overall | 3.02 | 3.01 | 3.04 | 2.97 | 3.03 | 3.01 |
Back to Top
| Mean Rating (based on a scale of 4 = "excellent," 3 = "good," 2 = "fair," 1 = "poor") |
||||||
|---|---|---|---|---|---|---|
| NCSU | Men | Women | AfAm | White | Other | |
| Personal safety on campus | 3.04 | 3.06 | 3.01 | 3.01 | 3.04 | 3.09 |
| University Career Center | 3.16 | 3.12 | 3.20 | 3.28 | 3.16 | 3.11 |
| College/dept placement svcs | 3.01 | 2.98 | 3.03 | 3.15 | 2.99 | 2.99 |
| Library services | 3.33 | 3.35 | 3.32 | 3.37 | 3.32 | 3.43 |
| Bookstore services and products | 3.02 | 2.92 | 3.11 | 3.13 | 3.01 | 2.99 |
| Registration process | 3.22 | 3.21 | 3.23 | 3.18 | 3.23 | 3.18 |
| Financial aid svcs:application/award prcss | 3.15 | 3.13 | 3.17 | 3.11 | 3.15 | 3.24 |
| Financial aid svcs:disbursement process | 3.15 | 3.13 | 3.16 | 3.06 | 3.16 | 3.20 |
| Campus food services | 2.69 | 2.69 | 2.68 | 2.63 | 2.71 | 2.57 |
| Campus health services | 3.11 | 3.17 | 3.06 | 3.19 | 3.08 | 3.30 |
| Campus counseling (not career) svcs | 3.09 | 3.08 | 3.10 | 3.08 | 3.09 | 3.07 |
| Business svcs/cashier/student accts | 3.07 | 3.07 | 3.06 | 3.03 | 3.07 | 3.09 |
| Residence life programs | 2.94 | 2.85 | 3.02 | 3.04 | 2.90 | 3.13 |
| Opportunities for rec activities | 3.29 | 3.27 | 3.30 | 3.25 | 3.29 | 3.32 |
| Opportunities for community svc | 3.13 | 3.07 | 3.17 | 3.18 | 3.12 | 3.08 |
| Opps to dev leadership skills | 3.20 | 3.15 | 3.24 | 3.28 | 3.19 | 3.15 |
Back to Top Q Non-Academic Services: Staff Responsiveness
| Mean Rating (based on a scale of 4 = "excellent," 3 = "good," 2 = "fair," 1 = "poor") |
||||||
|---|---|---|---|---|---|---|
| NCSU | Men | Women | AfAm | White | Other | |
| Personal safety on campus | 3.07 | 3.06 | 3.08 | 3.05 | 3.06 | 3.16 |
| University Career Center | 3.22 | 3.22 | 3.22 | 3.35 | 3.21 | 3.14 |
| College/dept placement svcs | 3.02 | 3.02 | 3.02 | 3.20 | 3.01 | 2.89 |
| Library services | 3.27 | 3.30 | 3.25 | 3.31 | 3.26 | 3.37 |
| Bookstore services and products | 3.01 | 2.96 | 3.06 | 3.19 | 2.99 | 2.98 |
| Registration process | 3.11 | 3.10 | 3.12 | 3.15 | 3.09 | 3.22 |
| Financial aid svcs:application/award prcss | 3.09 | 3.07 | 3.11 | 3.19 | 3.07 | 3.11 |
| Financial aid svcs:disbursement process | 3.10 | 3.08 | 3.12 | 3.19 | 3.07 | 3.20 |
| Campus food services | 2.80 | 2.76 | 2.85 | 2.93 | 2.80 | 2.72 |
| Campus health services | 3.11 | 3.19 | 3.03 | 3.10 | 3.10 | 3.20 |
| Campus counseling (not career) svcs | 3.02 | 3.03 | 3.01 | 3.11 | 2.99 | 3.17 |
| Business svcs/cashier/student accts | 3.02 | 3.03 | 3.01 | 3.07 | 3.03 | 2.92 |
| Residence life programs | 2.95 | 2.90 | 3.00 | 3.08 | 2.90 | 3.17 |
| Rec activities | 3.19 | 3.12 | 3.28 | 3.25 | 3.17 | 3.33 |
Back to Top
Financial Aid Services
Q Received Financial Aid| NCSU | Men | Women | AfAm | White | Other | ||
|---|---|---|---|---|---|---|---|
| Yes, received aid | % | 60.3 | 59.4 | 61.2 | 90.5 | 57.5 | 58.3 |
| Total | N | 2,128 | 1,047 | 1,081 | 179 | 1,793 | 156 |
| Satisfaction with fin aid package | NCSU | Men | Women | AfAm | White | Other | |
|---|---|---|---|---|---|---|---|
| Mean | 3.40 | 3.37 | 3.42 | 3.35 | 3.41 | 3.36 | |
| 4: Very satisfied | % | 48.3 | 46.6 | 49.8 | 48.1 | 48.8 | 42.9 |
| 3: Moderately satisfied | % | 44.7 | 45.2 | 44.3 | 41.4 | 44.7 | 50.5 |
| 2: Moderately dissatisfied | % | 5.4 | 6.5 | 4.4 | 8.0 | 4.9 | 6.6 |
| 1: Very dissatisfied | % | 1.6 | 1.8 | 1.5 | 2.5 | 1.7 | . |
| Total | N | 1,282 | 620 | 662 | 162 | 1,029 | 91 |
| Rate financial aid reception staff | NCSU | Men | Women | AfAm | White | Other | |
|---|---|---|---|---|---|---|---|
| Mean | 3.17 | 3.22 | 3.13 | 3.17 | 3.17 | 3.18 | |
| 4: Excellent | % | 35.5 | 38.3 | 32.8 | 35.5 | 35.6 | 34.6 |
| 3: Good | % | 49.8 | 48.1 | 51.4 | 49.7 | 49.5 | 52.6 |
| 2: Fair | % | 11.4 | 10.3 | 12.4 | 11.0 | 11.7 | 9.0 |
| 1: Poor | % | 3.4 | 3.2 | 3.5 | 3.9 | 3.2 | 3.8 |
| Total | N | 1,009 | 493 | 516 | 155 | 776 | 78 |
| Rate financial aid phone staff | NCSU | Men | Women | AfAm | White | Other | |
|---|---|---|---|---|---|---|---|
| Mean | 3.13 | 3.14 | 3.13 | 3.09 | 3.14 | 3.19 | |
| 4: Excellent | % | 32.6 | 32.8 | 32.4 | 30.0 | 32.6 | 39.1 |
| 3: Good | % | 50.6 | 51.1 | 50.1 | 53.3 | 50.6 | 43.8 |
| 2: Fair | % | 14.3 | 13.0 | 15.5 | 12.7 | 14.6 | 14.1 |
| 1: Poor | % | 2.6 | 3.1 | 2.1 | 4.0 | 2.2 | 3.1 |
| Total | N | 939 | 454 | 485 | 150 | 725 | 64 |
| Rate financial aid advisor staff | NCSU | Men | Women | AfAm | White | Other | |
|---|---|---|---|---|---|---|---|
| Mean | 3.25 | 3.27 | 3.23 | 3.29 | 3.25 | 3.15 | |
| 4: Excellent | % | 41.6 | 41.8 | 41.4 | 48.0 | 40.6 | 38.7 |
| 3: Good | % | 44.1 | 45.6 | 42.6 | 36.5 | 45.8 | 42.7 |
| 2: Fair | % | 11.9 | 10.3 | 13.5 | 12.2 | 11.7 | 13.3 |
| 1: Poor | % | 2.4 | 2.3 | 2.5 | 3.4 | 1.9 | 5.3 |
| Total | N | 957 | 476 | 481 | 148 | 734 | 75 |
Dr. Nancy Whelchel, Associate Director for Survey Research
Office of Institutional Planning and Research
Box 7002
NCSU
Phone: (919) 515-4184
Email: Nancy_Whelchel@ncsu.edu
Posted: October, 2006
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