North Carolina State University
2004-2005 Graduating Senior Survey:
Frequency Distributions for Survey Item #10
(Evaluation of Non-Academic Services and Staff)

This document reports the frequency distributions by gender and race/ethnicity of survey item #10 of the 2004-2005 Graduating Senior Survey. A table comparing mean ratings is available on the web.

Exact wording of question: Based on your last two years on this campus, how would you evaluate each of the following services ? (If you have not had enough experience with a service to evaluate it, please mark the response "Don't know/did not use" and then skip to the next service.) For those services which required interaction with university offices or units (secretaries, tutors, counselors, office workers, etc.) please rate how responsive the staffs in those offices or units were to your needs.

Respondents selecting "don't know/did not use" have been excluded from the figures reported in this document.

Service Areas | Staff Responsiveness

Q Non-Academic Services

  NCSU Women Men AfAm White Other
Service Area: Personal safety on campus
25.0
20.9
28.9
30.2
24.4
24.2
4: Excellent
%
3: Good
%
59.3
59.7
58.8
52.7
60.1
58.9
2: Fair
%
13.7
16.5
11.0
16.3
13.2
14.7
1: Poor
%
2.1
2.8
1.4
0.8
2.2
2.1
Total
 N
1,259
611
648
129
1,035
95

  NCSU Women Men AfAm White Other
Service Area: Univ career center
33.3
35.2
31.6
39.8
32.4
33.3
4: Excellent
%
3: Good
%
53.0
51.9
53.9
45.9
54.1
50.9
2: Fair
%
12.2
10.6
13.5
12.0
12.3
11.4
1: Poor
%
1.6
2.2
1.0
2.3
1.2
4.4
Total
 N
1,274
593
681
133
1,027
114

  NCSU Women Men AfAm White Other
Service Area: College/dept placement svcs
28.5
31.4
25.9
30.2
28.2
29.6
4: Excellent
%
3: Good
%
52.2
49.7
54.4
52.1
51.9
54.9
2: Fair
%
15.4
15.0
15.8
14.6
15.7
14.1
1: Poor
%
3.9
3.9
3.9
3.1
4.2
1.4
Total
 N
920
433
487
96
753
71

  NCSU Women Men AfAm White Other
Service Area: Library services
43.6
42.5
44.7
54.1
42.3
45.5
4: Excellent
%
3: Good
%
49.0
50.0
48.0
38.8
50.5
45.5
2: Fair
%
6.8
6.8
6.9
6.6
6.7
9.1
1: Poor
%
0.5
0.7
0.4
0.5
0.6
.
Total
 N
2,148
1,065
1,083
196
1,787
165

  NCSU Women Men AfAm White Other
Service Area: Bookstore services and products
26.1
28.2
23.9
31.8
25.7
22.9
4: Excellent
%
3: Good
%
54.5
57.7
51.4
50.5
54.9
55.4
2: Fair
%
16.7
12.8
20.5
17.7
16.3
19.3
1: Poor
%
2.7
1.2
4.2
.
3.0
2.4
Total
 N
2,138
1,055
1,083
192
1,780
166

  NCSU Women Men AfAm White Other
Service Area: Registration process
39.3
39.2
39.4
40.1
39.7
34.1
4: Excellent
%
3: Good
%
46.9
47.0
46.9
49.0
46.3
50.9
2: Fair
%
11.7
12.3
11.1
8.9
11.9
12.6
1: Poor
%
2.1
1.6
2.6
2.1
2.1
2.4
Total
 N
2,189
1,082
1,107
192
1,830
167

  NCSU Women Men AfAm White Other
Service Area: Financial aid svcs:application/award prcss
36.1
36.1
36.2
38.6
35.7
36.8
4: Excellent
%
3: Good
%
45.2
46.1
44.4
45.2
45.1
46.2
2: Fair
%
14.2
14.2
14.2
12.0
14.4
15.4
1: Poor
%
4.4
3.6
5.2
4.2
4.8
1.7
Total
 N
1,331
662
669
166
1,048
117

  NCSU Women Men AfAm White Other
Service Area: Financial aid svcs:disbursement process
37.5
39.8
35.4
39.8
36.9
39.6
4: Excellent
%
3: Good
%
42.2
41.7
42.7
37.3
43.3
39.6
2: Fair
%
15.6
15.0
16.2
19.9
14.8
17.1
1: Poor
%
4.7
3.5
5.8
3.1
5.0
3.6
Total
 N
1,268
626
642
161
996
111

  NCSU Women Men AfAm White Other
Service Area: Campus food services
12.1
10.2
13.8
13.0
11.9
12.8
4: Excellent
%
3: Good
%
51.1
54.3
48.2
52.2
51.5
45.9
2: Fair
%
30.0
29.4
30.6
28.0
29.9
33.8
1: Poor
%
6.7
6.1
7.3
6.8
6.7
7.5
Total
 N
1,542
725
817
161
1,248
133

  NCSU Women Men AfAm White Other
Service Area: Campus health services
34.8
32.7
36.9
43.5
33.6
36.8
4: Excellent
%
3: Good
%
46.8
46.9
46.6
42.9
47.7
42.1
2: Fair
%
13.8
14.7
12.9
11.8
13.7
18.0
1: Poor
%
4.6
5.7
3.5
1.9
5.0
3.0
Total
 N
1,683
849
834
161
1,389
133

  NCSU Women Men AfAm White Other
Service Area: Campus counseling (not career) svcs
34.3
36.0
32.8
41.2
32.4
38.3
4: Excellent
%
3: Good
%
49.1
45.2
52.7
45.9
50.1
46.7
2: Fair
%
12.9
13.6
12.2
9.4
13.5
13.3
1: Poor
%
3.7
5.1
2.4
3.5
4.0
1.7
Total
 N
568
272
296
85
423
60

  NCSU Women Men AfAm White Other
Service Area: Business svcs/cashier/student accts
23.6
25.8
21.5
27.4
23.2
22.9
4: Excellent
%
3: Good
%
60.2
59.3
61.1
53.0
61.6
56.4
2: Fair
%
13.5
13.1
13.9
17.9
12.6
16.4
1: Poor
%
2.7
1.8
3.5
1.8
2.6
4.3
Total
 N
1,606
787
819
168
1,298
140

  NCSU Women Men AfAm White Other
Service Area: Residence life programs
22.9
21.0
24.5
24.6
22.1
27.0
4: Excellent
%
3: Good
%
51.1
55.4
47.2
50.8
50.5
56.8
2: Fair
%
20.4
18.0
22.5
21.3
21.1
12.2
1: Poor
%
5.7
5.6
5.8
3.3
6.3
4.1
Total
 N
844
395
449
122
648
74

  NCSU Women Men AfAm White Other
Service Area: Opportunities for rec activities
41.9
42.6
41.3
50.0
41.8
32.5
4: Excellent
%
3: Good
%
48.1
47.9
48.3
40.3
48.5
54.4
2: Fair
%
8.5
8.2
8.7
9.1
8.1
11.4
1: Poor
%
1.5
1.4
1.6
0.6
1.6
1.8
Total
 N
1,536
723
813
154
1,268
114

  NCSU Women Men AfAm White Other
Service Area: Opportunities for community svc
35.3
38.0
32.2
40.1
35.7
25.5
4: Excellent
%
3: Good
%
50.2
48.1
52.8
48.3
50.0
55.7
2: Fair
%
11.9
11.2
12.6
8.8
12.3
12.3
1: Poor
%
2.6
2.7
2.4
2.7
2.1
6.6
Total
 N
1,288
695
593
147
1,035
106

  NCSU Women Men AfAm White Other
Service Area: Opps to dev leadership skills
36.5
38.1
34.9
42.2
36.3
29.7
4: Excellent
%
3: Good
%
48.0
46.1
49.9
45.2
48.4
47.7
2: Fair
%
13.2
14.2
12.3
10.2
13.1
18.9
1: Poor
%
2.3
1.7
2.9
2.4
2.2
3.6
Total
 N
1,557
777
780
166
1,280
111

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Q Non-Academic Services: Staff Responsiveness

  NCSU Women Men AfAm White Other
Staff Resp: Personal safety on campus
24.7
25.3
24.3
26.4
24.5
25.0
4: Excellent
%
3: Good
%
58.4
53.4
62.4
44.4
60.6
56.8
2: Fair
%
13.5
17.0
10.7
22.2
12.0
15.9
1: Poor
%
3.4
4.3
2.6
6.9
3.0
2.3
Total
 N
623
277
346
72
507
44

  NCSU Women Men AfAm White Other
Staff Resp: Univ career center
40.8
42.4
39.5
44.4
40.9
34.4
4: Excellent
%
3: Good
%
45.9
42.7
48.3
33.3
47.1
50.8
2: Fair
%
10.8
10.7
11.0
17.3
9.9
11.5
1: Poor
%
2.5
4.2
1.2
4.9
2.1
3.3
Total
 N
719
309
410
81
577
61

  NCSU Women Men AfAm White Other
Staff Resp: College/dept placement svcs
33.3
39.5
28.3
32.7
34.5
21.6
4: Excellent
%
3: Good
%
48.8
43.9
52.9
41.8
48.8
59.5
2: Fair
%
14.1
13.2
14.9
21.8
13.1
13.5
1: Poor
%
3.8
3.5
4.0
3.6
3.6
5.4
Total
 N
504
228
276
55
412
37

  NCSU Women Men AfAm White Other
Staff Resp: Library services
43.0
44.3
41.8
50.0
42.2
42.5
4: Excellent
%
3: Good
%
47.0
45.2
48.6
42.1
47.9
43.7
2: Fair
%
8.9
9.2
8.6
7.9
8.7
12.6
1: Poor
%
1.1
1.3
0.9
.
1.2
1.1
Total
 N
1193
557
636
114
992
87

  NCSU Women Men AfAm White Other
Staff Resp: Bookstore services and products
25.2
27.5
23.3
29.7
25.2
20.5
4: Excellent
%
3: Good
%
55.0
55.8
54.4
56.8
55.1
52.3
2: Fair
%
16.4
13.7
18.7
11.7
16.4
22.7
1: Poor
%
3.3
3.0
3.6
1.8
3.4
4.5
Total
 N
1181
534
647
111
982
88

  NCSU Women Men AfAm White Other
Staff Resp: Registration process
33.1
33.7
32.6
34.3
33.3
28.9
4: Excellent
%
3: Good
%
48.9
49.9
48.2
52.4
48.9
44.7
2: Fair
%
15.1
14.2
15.8
11.4
14.8
23.7
1: Poor
%
2.9
2.2
3.4
1.9
3.0
2.6
Total
 N
1046
457
589
105
865
76

  NCSU Women Men AfAm White Other
Staff Resp: Financial aid svcs:application/award prcss
34.8
32.0
37.2
43.5
34.1
28.3
4: Excellent
%
3: Good
%
42.8
47.9
38.5
41.3
43.5
38.3
2: Fair
%
15.0
15.4
14.6
12.0
14.1
28.3
1: Poor
%
7.4
4.7
9.7
3.3
8.3
5.0
Total
 N
741
338
403
92
589
60

  NCSU Women Men AfAm White Other
Staff Resp: Financial aid svcs:disbursement process
34.8
35.0
34.7
43.2
34.6
24.1
4: Excellent
%
3: Good
%
43.9
45.2
42.8
39.8
44.5
44.4
2: Fair
%
13.8
14.5
13.3
15.9
12.5
24.1
1: Poor
%
7.4
5.3
9.1
1.1
8.5
7.4
Total
 N
686
303
383
88
544
54

  NCSU Women Men AfAm White Other
Staff Resp: Campus food services
17.3
16.9
17.6
25.3
17.1
8.1
4: Excellent
%
3: Good
%
51.6
53.1
50.5
50.5
52.1
48.6
2: Fair
%
24.6
23.1
25.9
20.2
23.6
40.5
1: Poor
%
6.4
6.9
6.1
4.0
7.2
2.7
Total
 N
885
390
495
99
712
74

  NCSU Women Men AfAm White Other
Staff Resp: Campus health services
37.8
34.7
40.5
42.3
37.8
31.3
4: Excellent
%
3: Good
%
42.2
42.1
42.3
41.2
41.6
50.7
2: Fair
%
13.3
14.4
12.3
11.3
13.5
13.4
1: Poor
%
6.7
8.7
4.9
5.2
7.1
4.5
Total
 N
971
458
513
97
807
67

  NCSU Women Men AfAm White Other
Staff Resp: Campus counseling (not career) svcs
33.2
38.4
28.8
36.7
33.2
26.9
4: Excellent
%
3: Good
%
45.6
37.7
52.4
44.9
44.8
53.8
2: Fair
%
14.9
16.4
13.5
10.2
15.4
19.2
1: Poor
%
6.3
7.5
5.3
8.2
6.6
.
Total
 N
316
146
170
49
241
26

  NCSU Women Men AfAm White Other
Staff Resp: Business svcs/cashier/student accts
21.3
23.5
19.6
26.5
21.7
10.3
4: Excellent
%
3: Good
%
59.0
58.6
59.4
50.0
60.2
60.3
2: Fair
%
16.0
14.7
17.0
19.4
14.5
26.5
1: Poor
%
3.7
3.2
4.0
4.1
3.7
2.9
Total
 N
844
374
470
98
678
68

  NCSU Women Men AfAm White Other
Staff Resp: Residence life programs
22.4
22.3
22.5
27.0
21.7
20.5
4: Excellent
%
3: Good
%
51.0
56.4
46.9
48.6
50.9
56.4
2: Fair
%
19.8
17.1
21.8
18.9
19.6
23.1
1: Poor
%
6.8
4.3
8.7
5.4
7.8
.
Total
 N
486
211
275
74
373
39

  NCSU Women Men AfAm White Other
Staff Resp: Rec activities
33.5
36.1
31.5
42.7
33.3
20.4
4: Excellent
%
3: Good
%
52.4
51.8
52.8
45.1
53.0
57.1
2: Fair
%
11.8
10.2
12.9
12.2
11.2
18.4
1: Poor
%
2.3
1.8
2.7
.
2.5
4.1
Total
 N
773
332
441
82
642
49
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For more information on the 2004-2005 Graduating Senior Survey contact:
Dr. Nancy Whelchel, Associate Director for Survey Research
Office of Institutional Planning and Research
Box 7002
NCSU
Phone: (919) 515-4184
Email: Nancy_Whelchel@ncsu.edu

Posted: October, 2005

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