1999 Graduating Senior Survey Data Tables:
Frequency Distributions of Responses to Survey Item #10
(Ratings of Non-Academic Services)
This document reports the frequency distribution by gender and race/ethnicity of survey item #10 of the 2000 Graduating Senior Survey. A table comparing mean ratings is available on the web.
Exact wording of question: Based on your last two years on this campus, how would you evaluate each of the following services? (If you have not had enough experience with a service to evaluate it, please mark the response "Don't know/did not use" and then skip to the next service.) For those services which required interaction with university offices or units (secretaries, tutors, counselors, office workers, etc.) please rate how responsive the staffs in those offices or units were to your needs.
Services Areas | Staff Responsiveness
Personal safety on the NC State campus (service area)
|
All |
Women |
Men |
AfAm |
White |
Other |
Poor |
3.8% |
3.4% |
4.2% |
5.2% |
3.5% |
6.4% |
Fair |
23.0% |
23.7% |
22.2% |
29.3% |
22.3% |
23.4% |
Good |
57.5% |
58.9% |
56.1% |
55.2% |
58.3% |
48.9% |
Excellent |
15.8% |
14.0% |
17.5% |
10.3% |
15.8% |
21.3% |
University planning & placement services (service area)
|
All |
Women |
Men |
AfAm |
White |
Other |
Poor |
2.2% |
1.2% |
3.0% |
0.0% |
2.1% |
5.9% |
Fair |
20.1% |
19.0% |
21.0% |
17.0% |
19.7% |
29.4% |
Good |
56.5% |
57.9% |
55.3% |
66.0% |
57.3% |
32.4% |
Excellent |
21.2% |
21.9% |
20.7% |
17.0% |
20.8% |
32.4% |
College/departmental placement assistance (service area)
|
All |
Women |
Men |
AfAm |
White |
Other |
Poor |
4.0% |
3.0% |
4.9% |
2.2% |
4.1% |
5.4% |
Fair |
15.2% |
10.2% |
19.4% |
24.4% |
14.6% |
10.8% |
Good |
53.1% |
55.5% |
51.1% |
53.3% |
53.3% |
51.4% |
Excellent |
27.7% |
31.3% |
24.6% |
20.0% |
28.0% |
32.4% |
Library services (service area)
|
All |
Women |
Men |
AfAm |
White |
Other |
Poor |
0.6% |
0.7% |
0.6% |
0.0% |
0.6% |
1.3% |
Fair |
8.6% |
7.4% |
9.7% |
8.5% |
8.5% |
10.3% |
Good |
56.1% |
57.4% |
54.9% |
57.3% |
57.4% |
35.9% |
Excellent |
34.7% |
34.6% |
34.8% |
34.1% |
33.5% |
52.6% |
Bookstore services & products (service area)
|
All |
Women |
Men |
AfAm |
White |
Other |
Poor |
5.1% |
3.6% |
6.6% |
3.5% |
5.0% |
9.2% |
Fair |
24.8% |
20.5% |
28.8% |
15.3% |
25.4% |
26.3% |
Good |
56.7% |
60.3% |
53.2% |
67.1% |
56.5% |
47.4% |
Excellent |
13.4% |
15.6% |
11.3% |
14.1% |
13.1% |
17.1% |
Registration process (service area)
|
All |
Women |
Men |
AfAm |
White |
Other |
Poor |
2.0% |
2.3% |
1.7% |
2.4% |
2.0% |
1.3% |
Fair |
14.4% |
14.9% |
13.9% |
11.0% |
14.3% |
19.5% |
Good |
46.3% |
47.6% |
45.2% |
53.7% |
46.3% |
39.0% |
Excellent |
37.3% |
35.2% |
39.2% |
32.9% |
37.4% |
40.3% |
Financial aid services (service area)
|
All |
Women |
Men |
AfAm |
White |
Other |
Poor |
13.7% |
13.2% |
14.2% |
13.6% |
14.4% |
6.5% |
Fair |
28.4% |
31.2% |
25.7% |
30.9% |
28.0% |
28.3% |
Good |
41.1% |
39.0% |
43.0% |
35.8% |
42.0% |
39.1% |
Excellent |
16.8% |
16.5% |
17.0% |
19.8% |
15.6% |
26.1% |
Campus food services (service area)
|
All |
Women |
Men |
AfAm |
White |
Other |
Poor |
15.2% |
12.8% |
17.5% |
19.1% |
14.9% |
13.8% |
Fair |
35.5% |
37.8% |
33.3% |
35.3% |
35.6% |
35.4% |
Good |
42.4% |
43.3% |
41.5% |
36.8% |
43.2% |
40.0% |
Excellent |
7.0% |
6.3% |
7.7% |
8.8% |
6.4% |
10.8% |
Campus health services (service area)
|
All |
Women |
Men |
AfAm |
White |
Other |
Poor |
4.9% |
6.3% |
3.4% |
0.0% |
5.4% |
3.5% |
Fair |
15.8% |
15.6% |
16.0% |
18.5% |
15.4% |
19.3% |
Good |
48.5% |
48.6% |
48.3% |
53.8% |
48.5% |
42.1% |
Excellent |
30.8% |
29.4% |
32.3% |
27.7% |
30.8% |
35.1% |
Campus counseling (not career) services (service area)
|
All |
Women |
Men |
AfAm |
White |
Other |
Poor |
6.0% |
9.1% |
3.3% |
0.0% |
7.4% |
0.0% |
Fair |
16.7% |
16.4% |
17.1% |
8.3% |
17.5% |
20.0% |
Good |
50.2% |
52.7% |
48.0% |
62.5% |
49.2% |
45.0% |
Excellent |
27.0% |
21.8% |
31.7% |
29.2% |
25.9% |
35.0% |
Business services/cashier/student accounts (service area)
|
All |
Women |
Men |
AfAm |
White |
Other |
Poor |
6.6% |
5.5% |
7.6% |
3.9% |
6.6% |
9.4% |
Fair |
25.1% |
27.6% |
22.7% |
28.9% |
24.9% |
23.4% |
Good |
57.0% |
56.3% |
57.8% |
61.8% |
57.1% |
50.0% |
Excellent |
11.3% |
10.7% |
11.9% |
5.3% |
11.4% |
17.2% |
Campus residence life programs for students living in university-owned housing (service area)
|
All |
Women |
Men |
AfAm |
White |
Other |
Poor |
8.8% |
5.7% |
11.9% |
3.4% |
9.5% |
9.8% |
Fair |
33.1% |
33.1% |
33.2% |
39.7% |
31.8% |
36.6% |
Good |
45.8% |
47.3% |
44.3% |
37.9% |
47.1% |
43.9% |
Excellent |
12.2% |
13.9% |
10.7% |
19.0% |
11.5% |
9.8% |
Opportunities to participate in campus recreational and other extra-curricular or co-curricular activities (service area)
|
All |
Women |
Men |
AfAm |
White |
Other |
Poor |
1.6% |
0.7% |
2.4% |
1.4% |
1.7% |
0.0% |
Fair |
9.2% |
9.4% |
9.0% |
7.2% |
9.4% |
9.6% |
Good |
47.4% |
47.1% |
47.6% |
47.8% |
47.4% |
46.2% |
Excellent |
41.8% |
42.8% |
41.0% |
43.5% |
41.5% |
44.2% |
Opportunities to participate in community service projects (service area)
|
All |
Women |
Men |
AfAm |
White |
Other |
Poor |
6.1% |
4.4% |
8.2% |
6.9% |
6.3% |
2.4% |
Fair |
22.1% |
21.5% |
22.9% |
24.1% |
21.7% |
24.4% |
Good |
48.9% |
48.8% |
49.1% |
50.0% |
49.6% |
39.0% |
Excellent |
22.8% |
25.3% |
19.7% |
19.0% |
22.3% |
34.1% |
Opportunities to develop leadership skills (service area)
|
All |
Women |
Men |
AfAm |
White |
Other |
Poor |
2.7% |
1.7% |
3.7% |
4.3% |
2.6% |
2.0% |
Fair |
16.8% |
16.9% |
16.7% |
14.3% |
16.8% |
20.0% |
Good |
50.8% |
48.9% |
52.5% |
54.3% |
51.8% |
30.0% |
Excellent |
29.8% |
32.5% |
27.1% |
27.1% |
28.8% |
48.0% |
Rating of Staff Responsiveness
Personal safety on the NC State campus (staff responsiveness)
|
All |
Women |
Men |
AfAm |
White |
Other |
Poor |
7.4% |
4.8% |
9.5% |
8.2% |
7.4% |
5.7% |
Fair |
23.7% |
23.3% |
24.0% |
24.5% |
22.5% |
37.1% |
Good |
50.9% |
50.7% |
51.1% |
53.1% |
51.6% |
40.0% |
Excellent |
18.0% |
21.1% |
15.3% |
14.3% |
18.5% |
17.1% |
University planning & placement services (staff responsiveness)
|
All |
Women |
Men |
AfAm |
White |
Other |
Poor |
3.5% |
1.9% |
4.8% |
4.4% |
3.1% |
7.1% |
Fair |
18.2% |
16.5% |
19.7% |
20.0% |
17.5% |
25.0% |
Good |
53.6% |
56.8% |
51.0% |
62.2% |
53.9% |
35.7% |
Excellent |
24.6% |
24.8% |
24.5% |
13.3% |
25.4% |
32.1% |
College/departmental placement assistance (staff responsiveness)
|
All |
Women |
Men |
AfAm |
White |
Other |
Poor |
3.7% |
2.6% |
4.7% |
2.3% |
3.7% |
6.5% |
Fair |
15.1% |
10.1% |
19.6% |
22.7% |
13.8% |
22.6% |
Good |
51.7% |
52.4% |
51.0% |
56.8% |
52.3% |
35.5% |
Excellent |
29.5% |
34.8% |
24.7% |
18.2% |
30.2% |
35.5% |
Library services (staff responsiveness)
|
All |
Women |
Men |
AfAm |
White |
Other |
Poor |
0.9% |
0.4% |
1.3% |
0.0% |
0.9% |
1.6% |
Fair |
11.6% |
10.7% |
12.4% |
8.0% |
12.1% |
7.9% |
Good |
50.4% |
49.4% |
51.3% |
64.0% |
50.3% |
34.9% |
Excellent |
37.2% |
39.5% |
35.1% |
28.0% |
36.7% |
55.6% |
Bookstore services & products (staff responsiveness)
|
All |
Women |
Men |
AfAm |
White |
Other |
Poor |
4.7% |
4.9% |
4.6% |
2.7% |
5.0% |
3.4% |
Fair |
23.9% |
18.8% |
28.5% |
18.7% |
24.0% |
28.8% |
Good |
55.7% |
57.6% |
54.0% |
65.3% |
56.0% |
39.0% |
Excellent |
15.7% |
18.8% |
12.9% |
13.3% |
15.0% |
28.8% |
Registration process (staff responsiveness)
|
All |
Women |
Men |
AfAm |
White |
Other |
Poor |
3.5% |
2.8% |
4.3% |
5.6% |
3.5% |
1.9% |
Fair |
17.0% |
18.8% |
15.5% |
12.5% |
16.8% |
25.9% |
Good |
49.3% |
49.5% |
49.1% |
52.8% |
49.9% |
37.0% |
Excellent |
30.1% |
29.0% |
31.2% |
29.2% |
29.9% |
35.2% |
Financial aid services (staff responsiveness)
|
All |
Women |
Men |
AfAm |
White |
Other |
Poor |
17.1% |
17.7% |
16.6% |
10.8% |
18.5% |
12.2% |
Fair |
28.3% |
33.2% |
24.0% |
37.8% |
26.9% |
26.8% |
Good |
38.6% |
34.7% |
42.2% |
37.8% |
38.7% |
39.0% |
Excellent |
15.9% |
14.4% |
17.3% |
13.5% |
15.8% |
22.0% |
Campus food services (staff responsiveness)
|
All |
Women |
Men |
AfAm |
White |
Other |
Poor |
14.2% |
14.8% |
13.5% |
9.5% |
15.2% |
8.2% |
Fair |
33.4% |
32.7% |
34.0% |
22.2% |
34.3% |
36.7% |
Good |
40.2% |
40.0% |
40.3% |
52.4% |
39.5% |
32.7% |
Excellent |
12.3% |
12.4% |
12.1% |
15.9% |
11.0% |
22.4% |
Campus health services (staff responsiveness)
|
All |
Women |
Men |
AfAm |
White |
Other |
Poor |
6.1% |
6.9% |
5.2% |
1.6% |
6.3% |
9.1% |
Fair |
18.6% |
18.9% |
18.4% |
14.5% |
18.9% |
20.5% |
Good |
43.4% |
40.7% |
46.2% |
56.5% |
42.7% |
36.4% |
Excellent |
31.9% |
33.5% |
30.3% |
27.4% |
32.1% |
34.1% |
Campus counseling (not career) services (staff responsiveness)
|
All |
Women |
Men |
AfAm |
White |
Other |
Poor |
8.1% |
12.6% |
3.9% |
0.0% |
10.1% |
0.0% |
Fair |
18.3% |
13.7% |
22.5% |
14.3% |
18.9% |
17.6% |
Good |
41.1% |
42.1% |
40.2% |
47.6% |
40.9% |
35.3% |
Excellent |
32.5% |
31.6% |
33.3% |
38.1% |
30.2% |
47.1% |
Business services/cashier/student accounts (staff responsiveness)
|
All |
Women |
Men |
AfAm |
White |
Other |
Poor |
11.0% |
12.6% |
9.5% |
10.1% |
11.4% |
7.8% |
Fair |
27.0% |
30.6% |
23.5% |
33.3% |
25.6% |
35.3% |
Good |
51.0% |
46.4% |
55.4% |
49.3% |
52.2% |
39.2% |
Excellent |
11.0% |
10.4% |
11.6% |
7.2% |
10.9% |
17.6% |
Campus residence life programs for students living in university-owned housing (staff responsiveness)
|
All |
Women |
Men |
AfAm |
White |
Other |
Poor |
11.2% |
8.1% |
14.0% |
6.1% |
12.5% |
6.5% |
Fair |
30.6% |
29.7% |
31.4% |
42.9% |
28.2% |
35.5% |
Good |
43.1% |
43.8% |
42.5% |
38.8% |
44.6% |
35.5% |
Excellent |
15.1% |
18.4% |
12.1% |
12.2% |
14.7% |
22.6% |
For more information on the 2000 Graduating Senior Survey contact:
Dr. Nancy Whelchel, Associate Director for Survey Research
Office of Institutional Planning and Research
Box 7002
NCSU
Phone: (919) 515-4184
Email: Nancy_Whelchel@ncsu.edu
Posted: May, 2001
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