1999 Graduating Senior Survey Data Tables:

Frequency Distributions of Responses to Survey Item #10
(Ratings of Non-Academic Services)

 
This document reports the frequency distribution by gender and race/ethnicity of survey item #10 of the 2000 Graduating Senior Survey. A table comparing mean ratings is available on the web.

Exact wording of question: Based on your last two years on this campus, how would you evaluate each of the following services? (If you have not had enough experience with a service to evaluate it, please mark the response "Don't know/did not use" and then skip to the next service.) For those services which required interaction with university offices or units (secretaries, tutors, counselors, office workers, etc.) please rate how responsive the staffs in those offices or units were to your needs.

Services Areas | Staff Responsiveness

Rating of Service Area

Personal safety on the NC State campus (service area)

 

All

Women

Men

AfAm

White

Other

Poor

3.8%

3.4%

4.2%

5.2%

3.5%

6.4%

Fair

23.0%

23.7%

22.2%

29.3%

22.3%

23.4%

Good

57.5%

58.9%

56.1%

55.2%

58.3%

48.9%

Excellent

15.8%

14.0%

17.5%

10.3%

15.8%

21.3%

University planning & placement services (service area)

 

All

Women

Men

AfAm

White

Other

Poor

2.2%

1.2%

3.0%

0.0%

2.1%

5.9%

Fair

20.1%

19.0%

21.0%

17.0%

19.7%

29.4%

Good

56.5%

57.9%

55.3%

66.0%

57.3%

32.4%

Excellent

21.2%

21.9%

20.7%

17.0%

20.8%

32.4%

College/departmental placement assistance (service area)

 

All

Women

Men

AfAm

White

Other

Poor

4.0%

3.0%

4.9%

2.2%

4.1%

5.4%

Fair

15.2%

10.2%

19.4%

24.4%

14.6%

10.8%

Good

53.1%

55.5%

51.1%

53.3%

53.3%

51.4%

Excellent

27.7%

31.3%

24.6%

20.0%

28.0%

32.4%

Library services (service area)

 

All

Women

Men

AfAm

White

Other

Poor

0.6%

0.7%

0.6%

0.0%

0.6%

1.3%

Fair

8.6%

7.4%

9.7%

8.5%

8.5%

10.3%

Good

56.1%

57.4%

54.9%

57.3%

57.4%

35.9%

Excellent

34.7%

34.6%

34.8%

34.1%

33.5%

52.6%

Bookstore services & products (service area)

 

All

Women

Men

AfAm

White

Other

Poor

5.1%

3.6%

6.6%

3.5%

5.0%

9.2%

Fair

24.8%

20.5%

28.8%

15.3%

25.4%

26.3%

Good

56.7%

60.3%

53.2%

67.1%

56.5%

47.4%

Excellent

13.4%

15.6%

11.3%

14.1%

13.1%

17.1%

Registration process (service area)

 

All

Women

Men

AfAm

White

Other

Poor

2.0%

2.3%

1.7%

2.4%

2.0%

1.3%

Fair

14.4%

14.9%

13.9%

11.0%

14.3%

19.5%

Good

46.3%

47.6%

45.2%

53.7%

46.3%

39.0%

Excellent

37.3%

35.2%

39.2%

32.9%

37.4%

40.3%

Financial aid services (service area)

 

All

Women

Men

AfAm

White

Other

Poor

13.7%

13.2%

14.2%

13.6%

14.4%

6.5%

Fair

28.4%

31.2%

25.7%

30.9%

28.0%

28.3%

Good

41.1%

39.0%

43.0%

35.8%

42.0%

39.1%

Excellent

16.8%

16.5%

17.0%

19.8%

15.6%

26.1%

Campus food services (service area)

 

All

Women

Men

AfAm

White

Other

Poor

15.2%

12.8%

17.5%

19.1%

14.9%

13.8%

Fair

35.5%

37.8%

33.3%

35.3%

35.6%

35.4%

Good

42.4%

43.3%

41.5%

36.8%

43.2%

40.0%

Excellent

7.0%

6.3%

7.7%

8.8%

6.4%

10.8%

Campus health services (service area)

 

All

Women

Men

AfAm

White

Other

Poor

4.9%

6.3%

3.4%

0.0%

5.4%

3.5%

Fair

15.8%

15.6%

16.0%

18.5%

15.4%

19.3%

Good

48.5%

48.6%

48.3%

53.8%

48.5%

42.1%

Excellent

30.8%

29.4%

32.3%

27.7%

30.8%

35.1%

Campus counseling (not career) services (service area)

 

All

Women

Men

AfAm

White

Other

Poor

6.0%

9.1%

3.3%

0.0%

7.4%

0.0%

Fair

16.7%

16.4%

17.1%

8.3%

17.5%

20.0%

Good

50.2%

52.7%

48.0%

62.5%

49.2%

45.0%

Excellent

27.0%

21.8%

31.7%

29.2%

25.9%

35.0%

Business services/cashier/student accounts (service area)

 

All

Women

Men

AfAm

White

Other

Poor

6.6%

5.5%

7.6%

3.9%

6.6%

9.4%

Fair

25.1%

27.6%

22.7%

28.9%

24.9%

23.4%

Good

57.0%

56.3%

57.8%

61.8%

57.1%

50.0%

Excellent

11.3%

10.7%

11.9%

5.3%

11.4%

17.2%

Campus residence life programs for students living in university-owned housing (service area)

 

All

Women

Men

AfAm

White

Other

Poor

8.8%

5.7%

11.9%

3.4%

9.5%

9.8%

Fair

33.1%

33.1%

33.2%

39.7%

31.8%

36.6%

Good

45.8%

47.3%

44.3%

37.9%

47.1%

43.9%

Excellent

12.2%

13.9%

10.7%

19.0%

11.5%

9.8%

Opportunities to participate in campus recreational and other extra-curricular or co-curricular activities (service area)

 

All

Women

Men

AfAm

White

Other

Poor

1.6%

0.7%

2.4%

1.4%

1.7%

0.0%

Fair

9.2%

9.4%

9.0%

7.2%

9.4%

9.6%

Good

47.4%

47.1%

47.6%

47.8%

47.4%

46.2%

Excellent

41.8%

42.8%

41.0%

43.5%

41.5%

44.2%

Opportunities to participate in community service projects (service area)

 

All

Women

Men

AfAm

White

Other

Poor

6.1%

4.4%

8.2%

6.9%

6.3%

2.4%

Fair

22.1%

21.5%

22.9%

24.1%

21.7%

24.4%

Good

48.9%

48.8%

49.1%

50.0%

49.6%

39.0%

Excellent

22.8%

25.3%

19.7%

19.0%

22.3%

34.1%

Opportunities to develop leadership skills (service area)

 

All

Women

Men

AfAm

White

Other

Poor

2.7%

1.7%

3.7%

4.3%

2.6%

2.0%

Fair

16.8%

16.9%

16.7%

14.3%

16.8%

20.0%

Good

50.8%

48.9%

52.5%

54.3%

51.8%

30.0%

Excellent

29.8%

32.5%

27.1%

27.1%

28.8%

48.0%

View Mean Ratings: Gender/Ethnicity
Back to top

Rating of Staff Responsiveness

Personal safety on the NC State campus (staff responsiveness)

 

All

Women

Men

AfAm

White

Other

Poor

7.4%

4.8%

9.5%

8.2%

7.4%

5.7%

Fair

23.7%

23.3%

24.0%

24.5%

22.5%

37.1%

Good

50.9%

50.7%

51.1%

53.1%

51.6%

40.0%

Excellent

18.0%

21.1%

15.3%

14.3%

18.5%

17.1%

University planning & placement services (staff responsiveness)

 

All

Women

Men

AfAm

White

Other

Poor

3.5%

1.9%

4.8%

4.4%

3.1%

7.1%

Fair

18.2%

16.5%

19.7%

20.0%

17.5%

25.0%

Good

53.6%

56.8%

51.0%

62.2%

53.9%

35.7%

Excellent

24.6%

24.8%

24.5%

13.3%

25.4%

32.1%

College/departmental placement assistance (staff responsiveness)

 

All

Women

Men

AfAm

White

Other

Poor

3.7%

2.6%

4.7%

2.3%

3.7%

6.5%

Fair

15.1%

10.1%

19.6%

22.7%

13.8%

22.6%

Good

51.7%

52.4%

51.0%

56.8%

52.3%

35.5%

Excellent

29.5%

34.8%

24.7%

18.2%

30.2%

35.5%

Library services (staff responsiveness)

 

All

Women

Men

AfAm

White

Other

Poor

0.9%

0.4%

1.3%

0.0%

0.9%

1.6%

Fair

11.6%

10.7%

12.4%

8.0%

12.1%

7.9%

Good

50.4%

49.4%

51.3%

64.0%

50.3%

34.9%

Excellent

37.2%

39.5%

35.1%

28.0%

36.7%

55.6%

Bookstore services & products (staff responsiveness)

 

All

Women

Men

AfAm

White

Other

Poor

4.7%

4.9%

4.6%

2.7%

5.0%

3.4%

Fair

23.9%

18.8%

28.5%

18.7%

24.0%

28.8%

Good

55.7%

57.6%

54.0%

65.3%

56.0%

39.0%

Excellent

15.7%

18.8%

12.9%

13.3%

15.0%

28.8%

Registration process (staff responsiveness)

 

All

Women

Men

AfAm

White

Other

Poor

3.5%

2.8%

4.3%

5.6%

3.5%

1.9%

Fair

17.0%

18.8%

15.5%

12.5%

16.8%

25.9%

Good

49.3%

49.5%

49.1%

52.8%

49.9%

37.0%

Excellent

30.1%

29.0%

31.2%

29.2%

29.9%

35.2%

Financial aid services (staff responsiveness)

 

All

Women

Men

AfAm

White

Other

Poor

17.1%

17.7%

16.6%

10.8%

18.5%

12.2%

Fair

28.3%

33.2%

24.0%

37.8%

26.9%

26.8%

Good

38.6%

34.7%

42.2%

37.8%

38.7%

39.0%

Excellent

15.9%

14.4%

17.3%

13.5%

15.8%

22.0%

Campus food services (staff responsiveness)

 

All

Women

Men

AfAm

White

Other

Poor

14.2%

14.8%

13.5%

9.5%

15.2%

8.2%

Fair

33.4%

32.7%

34.0%

22.2%

34.3%

36.7%

Good

40.2%

40.0%

40.3%

52.4%

39.5%

32.7%

Excellent

12.3%

12.4%

12.1%

15.9%

11.0%

22.4%

Campus health services (staff responsiveness)

 

All

Women

Men

AfAm

White

Other

Poor

6.1%

6.9%

5.2%

1.6%

6.3%

9.1%

Fair

18.6%

18.9%

18.4%

14.5%

18.9%

20.5%

Good

43.4%

40.7%

46.2%

56.5%

42.7%

36.4%

Excellent

31.9%

33.5%

30.3%

27.4%

32.1%

34.1%

Campus counseling (not career) services (staff responsiveness)

 

All

Women

Men

AfAm

White

Other

Poor

8.1%

12.6%

3.9%

0.0%

10.1%

0.0%

Fair

18.3%

13.7%

22.5%

14.3%

18.9%

17.6%

Good

41.1%

42.1%

40.2%

47.6%

40.9%

35.3%

Excellent

32.5%

31.6%

33.3%

38.1%

30.2%

47.1%

Business services/cashier/student accounts (staff responsiveness)

 

All

Women

Men

AfAm

White

Other

Poor

11.0%

12.6%

9.5%

10.1%

11.4%

7.8%

Fair

27.0%

30.6%

23.5%

33.3%

25.6%

35.3%

Good

51.0%

46.4%

55.4%

49.3%

52.2%

39.2%

Excellent

11.0%

10.4%

11.6%

7.2%

10.9%

17.6%

Campus residence life programs for students living in university-owned housing (staff responsiveness)

 

All

Women

Men

AfAm

White

Other

Poor

11.2%

8.1%

14.0%

6.1%

12.5%

6.5%

Fair

30.6%

29.7%

31.4%

42.9%

28.2%

35.5%

Good

43.1%

43.8%

42.5%

38.8%

44.6%

35.5%

Excellent

15.1%

18.4%

12.1%

12.2%

14.7%

22.6%

View Mean Ratings: Gender/Ethnicity
Back to top

For more information on the 2000 Graduating Senior Survey contact:
Dr. Nancy Whelchel, Associate Director for Survey Research
Office of Institutional Planning and Research
Box 7002
NCSU
Phone: (919) 515-4184
Email: Nancy_Whelchel@ncsu.edu

Posted: May, 2001

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